# Compare OpenCRM vs Copper 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Copper and OpenCRM based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/129881-141642/OpenCRM-vs-Copper

---

# Copper vs OpenCRM Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CopperOpenCRM2/4 selected

[Copper](https://www.capterra.com/p/141642/Copper/)[4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/)

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/)

[## Copper](https://www.capterra.com/p/141642/Copper/)[4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/)

Starting Price

$12.00/month

Value-for-Money

4.1

Functionality

4.1

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

Based on [622 reviews](#user-reviews)

Positive

545

Neutral

39

Negative

38

[## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/)

Starting Price

£39.00/month

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.4

Customer Service

4.7

Reviews Sentiment

Based on [294 reviews](#user-reviews)

Positive

275

Neutral

18

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 17,542 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

69%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.2

Sales Pipeline Management

4.4

Activity Dashboard

4.1

81%Fit

High performer

Feature ratings

Data Security

5.0

Contact Management

4.5

Lead Management

4.2

Sales Pipeline Management

4.2

Activity Dashboard

4.6

User satisfaction

User satisfaction

4.4

User reviews[622](https://www.capterra.com/p/141642/Copper/reviews/)

Ease of use

4.5

Functionality

4.1

Value for money

4.1

Customer support

4.3

User satisfaction

4.6

User reviews[294](https://www.capterra.com/p/129881/OpenCRM/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.6

Customer support

4.7

Price starts from

Price starts from

$12Per User, Per Month

-   Free version
-   Free trial

Price starts from

£39Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

For small and medium-sized businesses on Google Workspace looking for a CRM that automates repetitive tasks and integrates with the tools they already use, such as Gmail, Mailchimp, and Slack.

Best for

Mid market businesses. Companies that want to manage their sales, grow the business, better manage customers and prospects and make more profit - plus a lot more.

## User reviews

Pros & cons

DH

Deborah H.

Sales

> "My use of Copper for work, allows me to stay organized with keeping track of where I am with my leads and tasks. "

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6515847)

AA

Anna A.

Head of Sales

> "The billing and cancellation process is rigid and inflexible, especially for long-time customers who simply..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7022306)

MW

Matthew W.

Retirement and Estate Tax Planning, Life Insurance, MBA, CRC

> "In addition to the typical CRM features and functions, it performs better and faster. Although there are less..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6536431)

AA

Anna A.

Head of Sales

> "We haven’t been using Copper for over 3 years, but the subscription kept auto-renewing. When I reached out to..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7022306)

JM

Jovy M.

Program Coordinator

> "I also like that list item selections persist even after interacting with items, unlike classic spreadsheets like..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6612033)

ZR

Zach R.

VP Of Sales and Marketing

> "Lack of templates for emails or sending estimates through it. "

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6851323)

RD

Rich D.

Managing Director

> "The connection to everyone's email is a huge time-saver, and it's extremely helpful to review something in my..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6655278)

JC

James C.

Customer Success Manager

> "Copper's highly customizable setup is also its downfall: there aren't many resources for training to the specific..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6647231)

JC

James C.

Customer Success Manager

> "It is highly customizable, allowing my to create a unique workflow for my needs."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6647231)

SR

Sarah R.

VP, Client Relations

> "I can't merge duplicate companies without scrolling through the entire list."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7045518)

RD

Rich D.

Managing Director

> "We use Google Workspace, and the integration has been seamless, especially regarding our calendar sync."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6655278)

RD

Rodolfo D.

Partner Manager

> "I don't if I make a comment on the company pipeline that comment does not appear on the company profile as well."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6504228)

JM

Jovy M.

Program Coordinator

> "It's extremely useful for organizing the hundreds of projects I oversee so whenever I have a call with this..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6612033)

PS

Paul S.

Owner

> "I wish I had more control over automatons, this isn't as much as a dislike than it is a wish I had."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7038734)

Luz mary R.

teacher

> "Automating tasks has greatly improved my efficiency and I am able to set up custom reminders and workflows to..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4985717)

RH

Richard H.

Director of New Business

> "It doesn't allow me to customize the product as much as I'd like. "

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6629713)

Luz mary R.

teacher

> "As a business that uses Google Workspace for our daily operations, having a CRM that automatically syncs with..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4985717)

MW

Matthew W.

Retirement and Estate Tax Planning, Life Insurance, MBA, CRC

> "Does not have ability to see if client has opened the email."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6536431)

DB

David B.

CEO Design Principle

> "I have had a good experience with Copper. Since my firm runs on Google workspace it is a seamless experience."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6848661)

DL

Dulce L.

Legal Assistant

> "My main complaint is that once you “relate” an email to copper, you can’t unrelate it. Since we have hundreds of..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___5042202)

CH

Cecilia H.

VP of Economic Development

> "It's very straight forward and has decent functionality for a small business that isn't ready for an expensive,..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6645268)

DD

Dennis D.

Project Manager

> "A bit fussy about searching for a name if spelling is incorrect"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6616615)

EG

Erin G.

Sales Operations Specialist

> "My company uses Copper because it integrates seamlessly with Gmail."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6549529)

AA

Anna A.

Head of Sales

> "Inability to cancel easily."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7022306)

Andrea Yarlyn Q.

owner

> "I really like it, I can set reminders, set tasks and easily track the progress of my sales opportunities, all..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___5046772)

AH

Amber H.

Business Development Manager

> "There seems to be some holes in analyzing data."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6608398)

Celeste M.

Head of Partnerships

> "Copper helps create an easy follow-up and sales process while being cheaper than most CRMs"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6603641)

JZ

Jon Z.

Director of Sales

> "the customer service is slower than before and literally no one wants to talk to a bot"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6649742)

BS

Bethany S.

Finance Coordinator

> "I can see the interactions my colleague have with customers and it is very customizable"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6804673)

JH

Jonathan H.

National HELOC Executive

> "Seems to fall behind in functionality compared to industry leaders like Salesforce"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6603417)

RH

Richard H.

Director of New Business

> "There's, quite literally, no real learning curve to speak of, yet it is very powerful and let's me get things..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6629713)

JM

James M.

Head of Marketing

> "The livechat feature isn't live."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6549067)

DB

Doug B.

VP of Engineering

> "It definitely has made organizing & monitoring opportunities easier than our previous process."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6651196)

DL

Dulce L.

Legal Assistant

> "The only issue I can complain about is not about Copper itself but about the extension I have installed to chrome."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___5042202)

SR

Sarah R.

VP, Client Relations

> "I love the task manager and ease of keeping track of contacts."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___7045518)

AH

Amber H.

Business Development Manager

> "Not the easiest thing to do."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6608398)

DB

David B.

CEO Design Principle

> "It has given me clarity abut my pipeline."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6848661)

Anuj N.

Marketing Supervisor

> "Sometimes, extracting the relevant data is irksome via filters and it tends to impede our reporting process in..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4610909)

AM

Amy M.

Business Development rep.

> "I like the user friendly access you have to your complete sales funnel at any given time or place."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6744263)

PS

Pratham S.

Mean Stack Developer

> "I don't like that we don't get analytics or the opportunity to plan a follow-up based on the recipient's..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4609611)

CK

Clayton K.

Territory Manager

> "Copper is great because it integrates really well with google and the google suite."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6603342)

YE

Yolandi E.

CEO

> "Nothing to get excited about, if it wasn't for the client who insisted on using it, I wouldn't even have thought..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___5006496)

JZ

Jon Z.

Director of Sales

> "simple UI, good integration market for automating related tools"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6649742)

RF

Ramiro F.

Operations Coordinator

> "The basic plan is not good enough so you need at least the mid tier plan which may be expensive if you don't want..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4229889)

NG

Nikki G.

Director of Coach Development

> "It works so seamlessly that I have never even needed tech support. "

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6607338)

VR

Verified Reviewer

Sales Manager

> "Bugs, data exportation have dates configured as text and I can't change date format (DD/MM/YY), no Portuguese..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3341454)

MW

Matthew W.

Retirement and Estate Tax Planning, Life Insurance, MBA, CRC

> "Great pricing for the small business owners"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6536431)

Glena Cristina A.

Directora ingenieria producto

> "sometimes the search for contacts can be a bit slow."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4775940)

JM

James M.

Head of Marketing

> "It's cost effective and much cheaper than the alternatives"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6549067)

MAB

Marc-Antoine B.

Manager, booking agent, label manager, PR

> "I think probably the biggest issue I have with Copper is that we are all francophones at Doze Agency. Because..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3021901)

RD

Rodolfo D.

Partner Manager

> "Of course there are more features that I need to explore."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6504228)

RW

Roger W.

Owner

> "Which dumb-ass executive wakes up one day and takes away customer service!!!"

[See full review](https://www.capterra.com/p/141642/Copper/#SoftwareAdvice___4004021)

MG

Monique G.

Administrative Assistant

> "Exporting tools are very useful."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6606327)

VR

Verified Reviewer

Director

> "Some features are lacking like only one email for leads when persons can have many."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3010211)

MG

Monique G.

Administrative Assistant

> "Easy to use and organize data."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6606327)

SC

Sebastian C.

Customer Operations Manager

> "Not friendly at all to export information"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3828878)

OP

Orla P.

Sales Manager

> "I use google for everything else so this was a breeze to learn"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6494021)

PB

Philippe B.

Sales Engineer

> "The navigation is sometime confusing (between entities such as opp, contact, account, etc.)"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3360765)

Luz mary R.

teacher

> "What I like the most about this platform is that it has an incredible integration with Google applications."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4985717)

MM

Michael M.

Senior Associate

> "As a CRM tool, it didn't have very important, basic features for email outreach."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3456630)

PS

Pratham S.

Mean Stack Developer

> "It seamlessly connects with the other technologies we use internally, allowing us to automate a variety of..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4609611)

NY

Nathan Y.

Managing Director

> "I explained the situation to customer service and they reset my account and told me they weren't able to discuss..."

[See full review](https://www.capterra.com/p/141642/Copper/#GetApp___2670500)

NG

Nikki G.

Director of Coach Development

> "Copper makes my life easier. "

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6607338)

AG

Ashley G.

ceo

> "Partnership referral tracking is cumbersome."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3337954)

Anuj N.

Marketing Supervisor

> "You get the freedom to integrate extensions/ add-ons from different vendors/ customers & log sales data in one..."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___4610909)

PS

Phil S.

Sales Manager

> "Lots of features are not needed for the basic sale of a grocery product."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3009983)

Ana N.

Sales associate

> "I really like it because I don't have to spend time entering data or doing tedious administrative tasks."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___5046812)

RW

Roger W.

Owner

> "In my 30 years in business Copper by far has the worst customer service on the planet!!!"

[See full review](https://www.capterra.com/p/141642/Copper/#SoftwareAdvice___4004021)

MG

Monique G.

Administrative Assistant

> "Filtering is great."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6606327)

TM

Terry M.

Owner

> "Not being able to have an attachment to a group email."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3338012)

OP

Orla P.

Sales Manager

> "How easy it is to learn."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6494021)

TS

Tobias S.

Sales Manager

> "There are some issues with the extensions to gmail"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3337788)

TR

Tiffany R.

Office Manager

> "So easy to use! "

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6570721)

JM

Jaime M.

Client Services

> "The site can be buggy, and hard to plug-into other software."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3337896)

DN

Dainella N.

Community Director

> "Support has been great."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6592892)

EG

Emma G.

Principal

> "The project management is not so great once a sale has closed."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3338432)

RH

Richard H.

Director of New Business

> "How incredibly easy it is to use yet how powerful it is. "

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6629713)

SK

Stephanie K.

CEO

> "Mailchimp is easy to link with Copper but it does not synch both ways."

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3010031)

Petr S.

CIO

> "there were good reviews so copper made it to the shortlist in selection for a CRM tool"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___6144782)

NR

Nick R.

Director of Operations

> "Sending a mass email was a bit trying, do to limits"

[See full review](https://www.capterra.com/p/141642/Copper/#Capterra___3010216)

[View Reviews](https://www.capterra.com/p/141642/Copper/reviews/)

MB

Melene B.

Operations Administrations

> "that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory,..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6827583)

JM

John M.

account manager

> "How I cannot load a new customers full name and information in one go, I have to put the customer name onto the..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329938)

SL

Sarah L.

Regional Sales Manager

> "It is a system that can grow with a company, unlocking new modules and customisations as it is adopted and..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331737)

DD

Delin D.

Social Worker

> "It takes several more functions to record case notes, accessing emails and responding to these is very clunky with..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6340870)

VR

Verified Reviewer

Customer Success Executive

> "Great tool for tracking past activity ,scheduling future activity and overall managing client relationships."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6860953)

VR

Verified Reviewer

Regional Sales Manager

> "I find the emailer difficult to use and a little clunky, and also i dont think the email tracking function works..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6873654)

AI

Alan I.

General Manager

> "Excellent - it levelled up our small business use of CRM and product management for increased sales revenue and..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6720592)

SR

Samantha R.

Operations Director

> "Sometimes the views need special numbers instead of doing the normal drop downs which can be confusing."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6870628)

SJ

Shanae J.

Customer success Represntative

> "The user friendliness and the pipline management, its good for forecasting and with the ability to move a sale..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330187)

PR

Paul R.

Publishing Manager

> "Some functionality difficult on a small screen, though with all our custom options hard to tell whether this is..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329868)

CH

Connor H.

IT Technician

> "It’s intuitive, well-organized, and makes managing client data and communication smooth and hassle-free."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6846012)

SP

Shanay P.

finance

> "sometimes when there is a glitch it takes a few days to fix which is inconvenient."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6869434)

OB

Oliver B.

Manager

> "Excellent how all the contacts are stored in one place and connected to each sales order/invoice/purchase order!"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6332948)

KF

Kelly F.

Head of Operations

> "Not having alerts for out of date helpdesk tickets and having to manually check"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329890)

BB

Brigitte B.

Director

> "They are always supportive to find a solution that fits your business processes. "

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___7074954)

MG

Michelle G.

AST Practitioner

> "Can be a bit clunky to use cant work from one page have to come out and click back into different areas"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329980)

TJ

Thomas J.

Head of Assistive Technology Training

> "I am happy with how OpenCRM operates for our business and has allowed for customers to be organised better than..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330001)

SJ

Shanae J.

Customer success Represntative

> "The mass email feature, its too limiting and requires too much manual support"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330187)

MG

Michael G.

Design Engineer

> "Intuitive and simple, the software provides all the necessary functionality and ties together information on..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6342264)

MB

Mark B.

Business Development Manager

> "It just gets in the way of the drop box below it and you have to wait for it to go back in its slot."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331468)

VR

Verified Reviewer

Customer Success Executive

> "Helps me stay on top of pipeline and day to day activities."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6860953)

JB

James B.

Interim Project Manager

> "Our project was initially poorly planned due to staff changes and this reflected in a system that wasn't fit for..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6710167)

SL

Sarah L.

Regional Sales Manager

> "This is a very adaptable system, perfect for tracking opportunities and planning work tasks."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331737)

SC

Sarah C.

Business Development Manager

> "When i have had refreshers with the team, I've found the pace too fast as I'm not as experienced in navigating..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330407)

JL

Josh L.

Manager

> "Very helpful for managing client interactions and staying on top of quoting and project stages."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330038)

TG

Tom G.

Project Design Manager

> "Not being able to attach multiple files."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330252)

TH

Tracy H.

Business Development Manager

> "I use it daily, I am an ambassador within the company for it and do the training for any new users"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329919)

DD

Delin D.

Social Worker

> "Whilst it may be a very good system for some things, it has proved time consuming and clumsy for my type of work"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6340870)

PK

Phil K.

Head of Technical Admin

> "Easy to create contacts, being able to create a purchase order from a sales order."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329902)

VR

Verified Reviewer

Head of Operations

> "Sometimes it seems to need too many clicks to get back to where I was."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6333210)

CH

Connor H.

IT Technician

> "OpenCRM is a very efficient and reliable system with a clean, easy-to-use interface."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6846012)

VR

Verified Reviewer

Mechanical Contracts Manager

> "Not enough features to show the full capacity of system"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330558)

TG

Tim G.

Managing Director

> "The system does everything I desired (and more) and will allow us to collate and therefore, use our business..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6014121)

DH

David H.

PM

> "WYSIWIG email editor can cause formatting problems."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329869)

AF

Alex F.

BDM

> "It is very customizable and that helps set it up based on user needs"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329893)

MG

Michael G.

Design Engineer

> "The user interface feels slightly dated."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6342264)

YG

Yvonne G.

Business Development Manager

> "Easy to use and quick to pick up how to use - good features and quote generation to sales order to invoice is good..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330834)

DH

David H.

PM

> "UI can sometimes be clunky and not intuitive."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329869)

BB

Brigitte B.

Director

> "The support is fantastic. "

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___7074954)

LP

Laura P.

purchase

> "Most of the time crashes and is slow."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329863)

CD

Christopher D.

Principal Investigator

> "Being able to integrate with Microsoft 365 is huge"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6335843)

AD

Alisha D.

Business Outcomes Co-ordinator

> "Not overly applicable although some of the online help could be better."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329895)

LB

Leon B.

Service Support Technician

> "Linking assets to Companies is especially useful"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329953)

LB

Leon B.

Service Support Technician

> "It's hard to find Customer responses in Helpdesk"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329953)

LP

Laura P.

purchase

> "The details are nice and you can add as much description as you want"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329863)

MA

Mary A.

Head of Commercial Operations, CT

> "It is very difficult to read the information on OpenCRM."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6337725)

VR

Verified Reviewer

Accounts and Admin Assistant

> "sensitive content hidden\], one of the staff there, is really helpful, answers all questions and showed me some..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330234)

SE

Steven E.

Marketing Manager

> "Can be a bit confusing to set up reporting."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6332792)

EM

Emma M.

Service Director

> "Very positive, quick to respond to issues and solutions to ensure the platform works as we need it to."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330022)

OB

Oliver B.

Manager

> "Also the same problem with payments."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6332948)

TH

Terry H.

Design and Project Manager

> "The layout is easy to navigate, the search bar works really well for my needs."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6342703)

RA

Roxanne A.

Sales Executive

> "Took me a few weeks to get used to the layout."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329861)

CB

Connor B.

Design Engineer

> "ease of use, ability to attach docs quick, search engine."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330249)

AS

Alistair S.

Account Director

> "the upload of pages is very slow most days particularly when requesting Opportunitiesbetter marketing..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4614223)

MB

Mark B.

Business Development Manager

> "It is a relatively fast process to find what you are looking for and well laid out."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331468)

PK

Phil K.

Head of Technical Admin

> "Not easy to search"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329902)

Phillip A.

Managing Director

> "The team behind the scenes are excellent, support is on hand immediately to me and my team whenever we need it."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331405)

JH

James H.

Client Focus Manager

> "when something does update, it can throw the formatting out of the crm layout so notes don't fit as they used to."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4619924)

RE

Ruth E.

Estimator Scheduler

> "The customer service team are always accommodating and help with any issues that arise"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329904)

JH

Joanne H.

Assistant Office Manager

> "When using Chrome, on occasion, if you press "back" on the webpage, you get a "confirm resubmission" error message..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4611655)

SM

Shubham M.

Electrical Design Engineer

> "We can access all the quotations easily."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329883)

BC

Ben C.

Marketing Manager

> "The quoting system is difficult to use at first, and isn't the easiest system to adjust when large amounts of..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4626530)

GS

Gemma S.

Senior Account Manager

> "It's very visual & straight forward, easy to work & a great tool for working through your own database."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331446)

JF

Jamie F.

Head of Operations

> "There is no way of bulk editing records which for us as a company does slow us down doing manual tasks."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4626430)

OL

Oliver L.

Sales Manager

> "OpenCRM allows us to easily manage our customer database which we can go into as much detail as we need with..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4611882)

AK

Andy K.

Head of National Accounts

> "This delay means logging information might be missed whilst we wait for the data to be sent across avoiding double..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4626610)

SR

Samantha R.

Operations Director

> "Easy and straight forward to use!"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6870628)

JH

Julie H.

Accounts

> "The right pop section/ for the messenger, sometimes this gets in the way, when emails or reminders come through,..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4609595)

PR

Paul R.

Publishing Manager

> "Highly customisable and responsive."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329868)

VO

Vickie O.

Sales

> "There is a few fields that I would like to remove, such as the task durations etc but they are easily ignored."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4611226)

KS

Karen S.

Administrative Assistant

> "The reporting function is good"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6313262)

MB

Marc B.

Client Manager

> "The Customer service technical understanding seems to of dropped over the last couple of years. When first using..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4611277)

SE

Steven E.

Marketing Manager

> "Ease of use is second to none, and the help from their technical team is always quick and 10/10"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6332792)

SA

Sadiqa A.

IT Manager

> "If i don't have the correct link for my organisation it is hard to get to the login page"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4614408)

SH

Suzanne H.

Marketing Manager

> "Support is always available when yo need it."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6333065)

CM

Craig M.

Technical Account Director

> "my experience with Open CRM has been frustrating at times the support has been good but feel it lacks..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4612386)

NL

Naomi L.

booking and scheduling coordinator

> "one of the better CRM systems i've used -- everything is really straightforward to use and works well."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329867)

JH

Josh H.

1st Line engineer

> "Not as easy on the eye as other Ticketing systems- When you click back on your browser it breaks the site"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4609240)

BC

Ben C.

Marketing Manager

> "The ability to track progress visually is very useful, especially with the sales pipeline and the ability to know..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4626530)

GS

Glen S.

Contracts Manager

> "when interigating statistics it lacks levels of filters."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4609260)

[View Reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/)

## User interface

4.37 (622)

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)

4.57 (294)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Copper

Top features

36/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/141642/Copper/#features)

OpenCRM

34/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/129881/OpenCRM/#features)

### Recognition

Copper is recognized as a top-rated tool in 1 Capterra Shortlist reports

OpenCRM

Best Value CRMSoftware (2022) 

### Deployment & support

Copper

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

OpenCRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Copper

-   By Copper
-   Located in United States
-   Founded in 2013

OpenCRM

-   By OpenCRM
-   Located in United Kingdom
-   Founded in 2005

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