# OpenCRM vs Nutshell: Features and Cost Comparison 2026 | Capterra > OpenCRM vs Nutshell: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/129881-144340/OpenCRM-vs-Nutshell --- # OpenCRM vs Nutshell Features and Cost Comparison Last updated July 10th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OpenCRMNutshell2/4 selected [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (621)](https://www.capterra.com/p/144340/Nutshell/reviews/) [## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [## Nutshell](https://www.capterra.com/p/144340/Nutshell/)[4.4 (621)](https://www.capterra.com/p/144340/Nutshell/reviews/) Starting Price £39.00/month Starting Price £39.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Starting Price $13.00/month Starting Price $13.00/month Value-for-Money 4.4 Functionality 4.1 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [294 reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) Positive 275 Neutral 18 Negative 1 Positive 275 Neutral 18 Negative 1 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/144340/Nutshell/reviews/) Positive 546 Neutral 60 Negative 15 Positive 546 Neutral 60 Negative 15 Best for (according to reviews) - **Business size**: Small businesses account for 265 reviews, representing 90% of feedback, showing widespread use among this segment. - **Industry**: Information technology and services, construction, and telecommunications together contribute 21% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (80%), contact management (6%), and lead management (3%) are the main uses, highlighting a focus on customer and lead organization. Best for (according to reviews) - **Business size**: Small businesses account for 392 reviews, representing 71% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing and advertising, construction, and computer software industries together contribute 20% of reviews, reflecting diverse but moderate industry usage. - **Use cases**: CRM (72%), lead management (38%), and email marketing (37%) are the main applications, highlighting a focus on customer and sales processes. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Choosing a crm solution like OpenCRM or Nutshell involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 45,584 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. OpenCRM 79%Fit Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.2 Sales Pipeline Management 4.2 Nutshell 80%Fit Feature ratings Contact Database 4.4 Contact Management 4.4 Lead Management 4.5 Sales Pipeline Management 4.5 Contact Database 4.5 (145) 4.4 (75) OpenCRM users appreciate the ease of tracking and updating customer information, finding it essential for daily contact management. They value the centralized storage of client details, which they say facilitates quick searches and accurate communication. However, some users mention the need for better duplication removal and additional customization options. Nutshell users, on the other hand, highlight the importance of having all contact details in one place, appreciating features like duplicate entry alerts and easy import/export options. They also value the ability to tag and customize contact information. Overall, OpenCRM users value its user-friendly interface and accessibility, while Nutshell users appreciate its customization and accuracy features. Contact Management 4.5 (189) 4.4 (141) OpenCRM users find the system customizable and easy to use, saying that it allows quick access to client status and contact information. They appreciate the ability to tailor the product to their needs and the visibility it provides for all interactions. However, some users feel the layout could be more concise. Nutshell users, meanwhile, value the centralized contact records and the ease of tracking communication history. They find the search options versatile and appreciate the ability to manage contacts effectively for email campaigns. In summary, OpenCRM users value its customization and ease of use, whereas Nutshell users appreciate its robust search options and centralized records. Lead Management 4.2 (144) 4.5 (147) OpenCRM users find lead management crucial for tracking and converting leads, appreciating the ability to group leads and follow up efficiently. They mention that the system ensures no leads slip through the cracks. However, some users note that they do not use this feature extensively. Nutshell users, on the other hand, consider lead management the most important feature, valuing the email integration and the ability to track each lead step by step. They appreciate the automation features and the ease of managing leads. Overall, OpenCRM users value its efficiency in lead tracking, while Nutshell users appreciate its comprehensive lead management and automation features. Sales Pipeline Management 4.2 (144) 4.5 (121) OpenCRM users find the sales pipeline management feature vital for forecasting sales and planning. They appreciate the different view options and the ability to track sales opportunities. However, some users find the reporting functionality lacking. Nutshell users, meanwhile, value the ability to set up different types of pipelines with various stages and actions. They appreciate the automation features and the ability to customize pipelines to their needs. In general, OpenCRM users value its forecasting and planning capabilities, while Nutshell users appreciate its customizable pipelines and automation features. ## Pricing comparison ### Starting prices OpenCRM £39.00 Per User (Per Month) Free Trial Free Version Nutshell $13.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/144340/Nutshell/pricing/) ## How does the user experience compare on OpenCRM vs Nutshell? ### Overall rating 4.6 (294) 4.4 (621) ### User interface OpenCRM Nutshell ### Customer service and support OpenCRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Nutshell Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of OpenCRM vs Nutshell Both OpenCRM and Nutshell have been reviewed by verified reviewers on Capterra. See what real users say about their experiences with OpenCRM and Nutshell to help you pick the tool that best fits your needs. \[[2](#source-item-2)\] Pros OpenCRM MB Melene B Operations AdministrationsOnline Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me“ June 5, 2025 Shenelle S Customer Success ExecutiveInternet, 11 - 50 employeesUsed the software for: 1-2 years. “Great tool for tracking past activity ,scheduling future activity and overall managing client relationships.“ July 22, 2025 Nutshell Marcus B Founder and AdvocateIndividual & Family Services, Self-employedUsed the software for: Less than 6 months. “Being able to search transcripts, review summaries, and see calls automatically logged gives me confidence that every interaction is documented properly.“ February 21, 2026 JT John T OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: 1-2 years. “The mobile app is excellent for logging notes and updates right after meetings, and the email and calendar integrations keep everything organized in one place.“ December 18, 2025 Cons OpenCRM Samuel B Regional Sales ManagerIndustrial Automation, 51 - 200 employeesUsed the software for: 6-12 months. “I find the emailer difficult to use and a little clunky, and also i dont think the email tracking function works 100% of the time.“ August 13, 2025 SR Samantha R Operations DirectorEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes the views need special numbers instead of doing the normal drop downs which can be confusing.“ August 7, 2025 Nutshell RB Roderick B Director OwnerMarketing and Advertising, Self-employedUsed the software for: 1-2 years. “The fact I cannot use the WhatsApp integration in the UK - at the moment the section which allows marketing via WhatsApp is not yet available in the UK.“ February 9, 2026 AB Amber B CEOFinancial Services, 2 - 10 employeesUsed the software for: Less than 6 months. “Tried to cancel after three weeks of going around and around with the help desks and videos, only to learn much of what we thought would be automated was indeed manual.“ June 10, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between OpenCRM and Nutshell? Talk to a Capterra advisor for free and get results within 15 minutes. 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