# OpenCRM vs eWay-CRM: Features and Cost Comparison 2026 | Capterra > OpenCRM vs eWay-CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/129881-152769/OpenCRM-vs-eWay-CRM --- # OpenCRM vs eWay-CRM Features and Cost Comparison Last updated April 4th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OpenCRMeWay-CRM2/4 selected [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (822)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting Price £39.00/month Starting Price £39.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Starting Price $20.00/month Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment Based on [294 reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) Positive 275 Neutral 18 Negative 1 Positive 275 Neutral 18 Negative 1 Reviews Sentiment RC BB Based on [822 reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Positive 762 Neutral 46 Negative 14 Positive 762 Neutral 46 Negative 14 Best for (according to reviews) - **Business size**: Small businesses account for 265 reviews, representing 90% of feedback, showing widespread use among this segment. - **Industry**: Information technology and services, construction, and telecommunications together contribute 21% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (80%), contact management (6%), and lead management (3%) are the main uses, highlighting a focus on customer and lead organization. Best for (according to reviews) - **Business size**: Small businesses account for 668 reviews, representing 87% of feedback, indicating strong adoption among this segment. - **Industry**: Information technology and services, mechanical or industrial engineering, and machinery collectively contribute 20% of reviews, reflecting moderate usage across these sectors. - **Use cases**: CRM (62%), project management (29%), and contact management (25%) are the main functionalities, with CRM being the most frequently mentioned. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When comparing OpenCRM and eWay-CRM in the crm space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,470 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. OpenCRM 79%Fit Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.2 Sales Pipeline Management 4.2 eWay-CRM 81%Fit High performer Feature ratings Contact Database 4.6 Contact Management 4.5 Lead Management 4.4 Sales Pipeline Management 4.2 Contact Database 4.5 (145) 4.6 (196) Users find OpenCRM's contact database easy to navigate and manage, appreciating its ability to store all client details in one place and keep information up to date. They value the ease of searching and finding customer info, and the ability to add notes or personal data. Reviewers also highlight the importance of accurate information and the centralization of communication. Meanwhile, eWay-CRM users appreciate the effective organization and management of customer data, noting its integration with Outlook and the ability to track interactions and analyze customer behavior. They find it useful for maintaining contact and project data, and for sharing contacts between colleagues. In general, users value OpenCRM for its user-friendly interface and detailed contact storage, while they appreciate eWay-CRM for its integration capabilities and comprehensive data management. Contact Management 4.5 (189) 4.5 (300) Reviewers find OpenCRM's contact management feature customizable and easy to use, saying that it allows quick access to client status and the ability to tailor the product to their needs. They appreciate the clarity it provides across teams and the ability to retain accurate information. However, some users mention that the layout could be more concise. On the other hand, eWay-CRM users value the customization options and the integration with Outlook, though some find synchronization issues with Outlook cumbersome. They appreciate the ability to manage contacts from a single place and the ease of finding and filtering information. Overall, users think OpenCRM offers customizable and user-friendly contact management, while they value eWay-CRM for its integration with Outlook and effective contact organization. Lead Management 4.2 (144) 4.4 (228) Users of OpenCRM appreciate the simplicity and efficiency of its lead management feature, noting that it helps them keep track of all incoming leads and ensures timely follow-ups. They find it useful for managing sales opportunities and capturing vital contact information. However, some users mention that they do not use this feature extensively. Meanwhile, eWay-CRM users highlight the integration with email and the ability to categorize and track leads. They appreciate the customization options for the lead pipeline and the ease of navigating and using the feature. In summary, users find OpenCRM effective for tracking and managing leads, while they value eWay-CRM for its email integration and customizable lead pipeline. Sales Pipeline Management 4.2 (144) 4.2 (220) Reviewers find OpenCRM's sales pipeline management crucial for forecasting sales and planning ahead. They appreciate the different view options, visual representation of data, and the ability to track sales opportunities. Some users mention the need for better reporting and dashboard features. On the other hand, eWay-CRM users value the customizable sales pipeline management, noting its adaptability to their sales funnel and the ability to add custom fields. They find it useful for tracking sales progress and managing projects, though some mention the setup can be challenging. Overall, users think OpenCRM is valuable for sales forecasting and planning, while they appreciate eWay-CRM for its customization and project management capabilities. ## Pricing comparison ### Starting prices OpenCRM £39.00 Per User (Per Month) Free Trial Free Version eWay-CRM $20.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/152769/eWay-CRM/pricing/) ## How does the user experience compare on OpenCRM vs eWay-CRM? ### Overall rating 4.6 (294) 4.5 (822) ### User interface OpenCRM eWay-CRM ### Customer service and support OpenCRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat eWay-CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of OpenCRM vs eWay-CRM Both OpenCRM and eWay-CRM are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how OpenCRM stacks up against eWay-CRM and pick the one that fits best your needs. \[[2](#source-item-2)\] Pros OpenCRM MB Melene B Operations AdministrationsOnline Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me“ June 5, 2025 SL Sarah L Regional Sales ManagerPublishing, 11 - 50 employeesUsed the software for: 1-2 years. “It is a system that can grow with a company, unlocking new modules and customisations as it is adopted and utilised more.“ June 5, 2024 eWay-CRM RC Radomira C Sales RepresentativeHigher Education, 11 - 50 employeesUsed the software for: Less than 6 months. “It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant fear of forgetting something important“ March 18, 2026 BB Brandon B EngineerElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the experience.“ February 20, 2026 Cons OpenCRM jM john M account managerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “How I cannot load a new customers full name and information in one go, I have to put the customer name onto the system, save, and then edit to start filling in the information about them, otherwise you complete the form, and it wont let you save it.“ June 4, 2024 DD Delin D Social WorkerCivic & Social Organization, 51 - 200 employeesUsed the software for: 6-12 months. “It takes several more functions to record case notes, accessing emails and responding to these is very clunky with lots of seemingly unnecessary requirements. “ June 12, 2024 eWay-CRM JV Jan V Project manager, technický ředitelCivil Engineering, 11 - 50 employeesUsed the software for: More than 2 years. “I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the possibility to generate the minutes in word format for example.“ July 1, 2025 LL Lucie L Digitazion manager and product developmentPrinting, 11 - 50 employeesUsed the software for: More than 2 years. “Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which is not particularly helpful for quick orientation when working with multiple deals or projects during the day.“ July 25, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between OpenCRM and eWay-CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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