# OpenCRM vs Freshsales: Features and Cost Comparison 2026 | Capterra > OpenCRM vs Freshsales: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/129881-155563/OpenCRM-vs-Freshsales --- # OpenCRM vs Freshsales Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OpenCRMFreshsales2/4 selected [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) [## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting Price £39.00/month Starting Price £39.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Starting Price $11.00/month Starting Price $11.00/month Value-for-Money 4.4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [294 reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) Positive 275 Neutral 18 Negative 1 Positive 275 Neutral 18 Negative 1 Reviews Sentiment Based on [621 reviews](https://www.capterra.com/p/155563/Freshsales/reviews/) Positive 566 Neutral 32 Negative 23 Positive 566 Neutral 32 Negative 23 Best for (according to reviews) - **Business size**: Small businesses account for 265 reviews, representing 90% of feedback, showing widespread use among this segment. - **Industry**: Information technology and services, construction, and telecommunications together contribute 21% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (80%), contact management (6%), and lead management (3%) are the main uses, highlighting a focus on customer and lead organization. Best for (according to reviews) - **Business size**: Small businesses account for 492 reviews (79%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Information technology and services (17%), computer software (10%), and marketing and advertising (8%) collectively represent 35% of reviews, indicating broad adoption across tech-driven sectors. - **Use cases**: CRM (72%), sales tracking (39%), and lead management (38%) are key, highlighting Freshsales' focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Choosing a crm solution like OpenCRM or Freshsales involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,336 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. OpenCRM 79%Fit High performer Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.2 Sales Pipeline Management 4.2 Freshsales 77%Fit Feature ratings Contact Database 4.3 Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.2 Contact Database 4.5 (145) 4.3 (66) OpenCRM users appreciate the ease of use and the ability to keep all client details in one place, which they say makes it easy to track and update contact information. They find the search functionality helpful for quickly locating customer info and value the ability to add notes and personal data. However, some users mention the need to remove information duplications. Freshsales users, on the other hand, highlight the customization options and the ability to create filters for sorting data. They value the robust database for storing comprehensive contact details and historical data. Some users report issues with adding and changing contacts. Overall, OpenCRM users value its user-friendly interface and ease of access, while Freshsales users appreciate its customization and comprehensive data storage. Contact Management 4.5 (189) 4.2 (93) OpenCRM users find the contact management feature customizable and easy to use, which they say helps in retaining accurate information and providing clarity across teams. They appreciate the ability to tailor the product to their needs and the ease of searching and updating contact information. Some users mention that the layout could be more concise. Freshsales users, meanwhile, value the ease of managing contacts and the ability to customize fields. They find it helpful for reporting and analysis, and appreciate features like bulk emails and sequence management. Some users note the need for improvements in certain areas like WhatsApp integration. In general, OpenCRM users value its customization and ease of use, while Freshsales users appreciate its reporting capabilities and contact management features. Lead Management 4.2 (144) 4.1 (69) OpenCRM users find lead management important for tracking and following up on leads, which they say helps in maximizing potential new business. They appreciate the ability to group leads and access details quickly. Some users mention that they do not use this feature extensively. Freshsales users, on the other hand, highlight the efficiency of lead management through scoring and automated follow-ups. They value the comprehensive interaction tracking and the ability to add activities, notes, and reminders on leads. Some users mention the need for additional tools to track leads in the pre-deal stage. Overall, OpenCRM users find it useful for tracking and managing leads, while Freshsales users appreciate its efficiency and comprehensive tracking features. Sales Pipeline Management 4.2 (144) 4.2 (78) OpenCRM users find the sales pipeline management feature crucial for forecasting sales and planning ahead. They appreciate the different view options and the ability to track sales opportunities through various stages. Some users mention the need for better reporting and functionality. Freshsales users, meanwhile, value the structured approach to tracking progress and setting priorities. They appreciate the automated follow-ups and reminders, and the ability to customize deal stages and forecasts. Some users note the need for more customization options. In summary, OpenCRM users value its importance for sales forecasting and planning, while Freshsales users appreciate its structured approach and customization capabilities. ## Pricing comparison ### Starting prices OpenCRM £39.00 Per User (Per Month) Free Trial Free Version Freshsales $11.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/155563/Freshsales/pricing/) ## How does the user experience compare on OpenCRM vs Freshsales? ### Overall rating 4.6 (294) 4.5 (621) ### User interface OpenCRM Freshsales ### Customer service and support OpenCRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Freshsales Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of OpenCRM vs Freshsales Both OpenCRM and Freshsales are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how OpenCRM stacks up against Freshsales and pick the one that fits best your needs. \[[2](#source-item-2)\] Pros OpenCRM MB Melene B Operations AdministrationsOnline Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me“ June 5, 2025 SL Sarah L Regional Sales ManagerPublishing, 11 - 50 employeesUsed the software for: 1-2 years. “It is a system that can grow with a company, unlocking new modules and customisations as it is adopted and utilised more.“ June 5, 2024 Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet.“ June 17, 2024 SC SooHoon C Co-FounderComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with minimal manual effort.“ July 10, 2024 Cons OpenCRM jM john M account managerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “How I cannot load a new customers full name and information in one go, I have to put the customer name onto the system, save, and then edit to start filling in the information about them, otherwise you complete the form, and it wont let you save it.“ June 4, 2024 DD Delin D Social WorkerCivic & Social Organization, 51 - 200 employeesUsed the software for: 6-12 months. “It takes several more functions to record case notes, accessing emails and responding to these is very clunky with lots of seemingly unnecessary requirements. “ June 12, 2024 Freshsales ET Ellie T Learn Support CoordinatorE-Learning, 11 - 50 employeesUsed the software for: More than 2 years. “The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view.“ June 17, 2024 S. A Operations ManagerHospitality, 2 - 10 employeesUsed the software for: 1-2 years. “It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on weekends.“ February 26, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between OpenCRM and Freshsales? Talk to a Capterra advisor for free and get results within 15 minutes. 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