# OpenCRM vs Dynamics 365: Features and Cost Comparison 2026 | Capterra > OpenCRM vs Dynamics 365: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/129881-157279/OpenCRM-vs-Dynamics-365 --- # OpenCRM vs Dynamics 365 Features and Cost Comparison Last updated June 3rd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OpenCRMDynamics 3652/4 selected [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price £39.00/month Starting Price £39.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Starting Price $50.00/month Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [294 reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) Positive 275 Neutral 18 Negative 1 Positive 275 Neutral 18 Negative 1 Reviews Sentiment Based on [5,834 reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Positive 5,147 Neutral 551 Negative 136 Positive 5,147 Neutral 551 Negative 136 Best for (according to reviews) - **Business size**: Small businesses account for 265 reviews, representing 90% of feedback, showing widespread use among this segment. - **Industry**: Information technology and services, construction, and telecommunications together contribute 21% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (80%), contact management (6%), and lead management (3%) are the main uses, highlighting a focus on customer and lead organization. Best for (according to reviews) - **Business size**: Small businesses account for 47% of reviews (2,750), suggesting strong market traction in this segment compared to enterprise (16%) and midsize (14%) organizations. - **Industry**: Computer software, IT services, and education management together represent 23% of reviews, indicating adoption across technology and educational sectors. - **Use cases**: CRM (34%), business management (33%), and dashboard (17%) functions are frequently cited, highlighting its role in customer and operational management. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When comparing OpenCRM and Dynamics 365 in the crm space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 45,584 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. OpenCRM 79%Fit Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.2 Sales Pipeline Management 4.2 Dynamics 365 82%Fit High performer Feature ratings Contact Database 4.5 Contact Management 4.4 Lead Management 4.4 Sales Pipeline Management 4.4 Contact Database 4.5 (145) 4.5 (368) OpenCRM users appreciate the ease of use and accessibility of the contact database, noting that it centralizes all client details and allows for quick searches and updates. They find it essential for maintaining accurate information and managing communications. However, some users mention the need for better duplication management and additional customization options. Dynamics 365 reviewers, on the other hand, value its centralized repository, customization capabilities, and seamless integration with Microsoft tools. They highlight its robust data analysis and security features, though some find the migration process challenging. Overall, users find OpenCRM user-friendly and efficient for daily use, while they value Dynamics 365 for its comprehensive and secure data management capabilities. Contact Management 4.5 (189) 4.4 (606) OpenCRM users find the contact management feature customizable and easy to use, allowing for quick access to client information and seamless updates. They appreciate the ability to tailor the system to their needs and the clarity it provides across teams. However, some users suggest improvements in layout and search functionality. Dynamics 365 reviewers highlight its seamless integration with Microsoft applications, advanced analytics, and task automation. They appreciate the centralized data management and the ability to track customer interactions and preferences. Overall, users value OpenCRM for its customization and ease of use, while they find Dynamics 365 enhances customer relationships and operational efficiency through its advanced features. Lead Management 4.2 (144) 4.4 (404) OpenCRM users appreciate the simplicity and efficiency of lead management, noting that it helps them stay on top of all leads and ensures timely follow-ups. They find it useful for tracking potential sales and managing interactions. However, some users mention that they do not utilize this feature extensively. Dynamics 365 reviewers, meanwhile, praise its ability to track and nurture leads through automation and personalized engagement. They highlight its advanced lead scoring, automated lead capture, and integration with other Microsoft tools. Overall, users find OpenCRM straightforward and effective for lead management, while they value Dynamics 365 for its comprehensive and automated lead handling capabilities. Sales Pipeline Management 4.2 (144) 4.4 (411) OpenCRM users find the sales pipeline management feature crucial for forecasting sales and tracking opportunities. They appreciate the different view options and the ability to create visual representations of data. However, some users report difficulties with functionality and display. Dynamics 365 reviewers, on the other hand, value its ability to optimize sales processes with visibility into opportunities, forecasting accuracy, and automated workflows. They highlight its integration with other modules and the ability to customize sales stages. Overall, users find OpenCRM helpful for sales tracking and planning, while they appreciate Dynamics 365 for its comprehensive and customizable sales pipeline management features. ## Pricing comparison ### Starting prices OpenCRM £39.00 Per User (Per Month) Free Trial Free Version Dynamics 365 $50.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/157279/Dynamics-365/pricing/) ## How does the user experience compare on OpenCRM vs Dynamics 365? ### Overall rating 4.6 (294) 4.4 (5834) ### User interface OpenCRM Dynamics 365 ### Customer service and support OpenCRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Dynamics 365 Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of OpenCRM vs Dynamics 365 OpenCRM and Dynamics 365 are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how OpenCRM compares to Dynamics 365 and decide which one is the best fit for your needs. \[[2](#source-item-2)\] Pros OpenCRM MB Melene B Operations AdministrationsOnline Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me“ June 5, 2025 Shenelle S Customer Success ExecutiveInternet, 11 - 50 employeesUsed the software for: 1-2 years. “Great tool for tracking past activity ,scheduling future activity and overall managing client relationships.“ July 22, 2025 Dynamics 365 Manish C Microsoft AdminAccounting, 201 - 500 employeesUsed the software for: 6-12 months. “It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient.“ April 29, 2026 LB Lucas B IT Service Desk AnalystFinancial Services, 501 - 1,000 employeesUsed the software for: 6-12 months. “My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and act on it. Once you get past the initial learning curve, the system feels powerful and flexible—automation, reporting, and integrations all work together to streamline daily operations.“ March 6, 2026 Cons OpenCRM Samuel B Regional Sales ManagerIndustrial Automation, 51 - 200 employeesUsed the software for: 6-12 months. “I find the emailer difficult to use and a little clunky, and also i dont think the email tracking function works 100% of the time.“ August 13, 2025 SR Samantha R Operations DirectorEvents Services, 11 - 50 employeesUsed the software for: More than 2 years. “Sometimes the views need special numbers instead of doing the normal drop downs which can be confusing.“ August 7, 2025 Dynamics 365 Vaibhav C AnalystFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement.“ February 9, 2026 Zakaria G AQAInformation Technology and Services, 201 - 500 employeesUsed the software for: Less than 6 months. “The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge“ May 16, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between OpenCRM and Dynamics 365? Talk to a Capterra advisor for free and get results within 15 minutes. 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