# OpenCRM vs Act!: Features and Cost Comparison 2026 | Capterra > OpenCRM vs Act!: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/129881-175860/OpenCRM-vs-Act --- # OpenCRM vs Act! Features and Cost Comparison Last updated March 19th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OpenCRMAct!2/4 selected [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [Act!](https://www.capterra.com/p/175860/Act/)[3.9 (853)](https://www.capterra.com/p/175860/Act/reviews/) [## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [## Act!](https://www.capterra.com/p/175860/Act/)[3.9 (853)](https://www.capterra.com/p/175860/Act/reviews/) Starting Price £39.00/month Starting Price £39.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Starting Price $30.00/month Starting Price $30.00/month Value-for-Money 3.8 Functionality 3.9 Ease of Use 3.9 Customer Service 3.6 Reviews Sentiment Based on [294 reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) Positive 275 Neutral 18 Negative 1 Positive 275 Neutral 18 Negative 1 Reviews Sentiment Based on [853 reviews](https://www.capterra.com/p/175860/Act/reviews/) Positive 602 Neutral 100 Negative 151 Positive 602 Neutral 100 Negative 151 Best for (according to reviews) - **Business size**: Small businesses account for 265 reviews, representing 90% of feedback, showing widespread use among this segment. - **Industry**: Information technology and services, construction, and telecommunications together contribute 21% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (80%), contact management (6%), and lead management (3%) are the main uses, highlighting a focus on customer and lead organization. Best for (according to reviews) - **Business size**: Small businesses account for 582 reviews, representing 70% of feedback, indicating strong adoption among this segment. - **Industry**: Management consulting, financial services, and real estate together contribute 18% of reviews, showing moderate engagement across these sectors. - **Use cases**: CRM (52%), contact management (41%), and marketing automation (19%) are primary uses, highlighting focus on customer and contact management. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like OpenCRM and Act!, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 43,479 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. OpenCRM 79%Fit High performer Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.2 Sales Pipeline Management 4.2 Act! 78%Fit Feature ratings Contact Database 4.7 Contact Management 4.4 Lead Management 3.9 Sales Pipeline Management 3.9 Contact Database 4.5 (145) 4.7 (80) OpenCRM users appreciate the ease of use and accessibility of the contact database, highlighting its ability to keep all client details in one place and up to date. They find it simple to search and find customer information, and they value the ability to add and delete contacts easily. However, some users mention the need to remove information duplications and improve the layout for better clarity. Act! users, on the other hand, praise the comprehensive and customizable nature of the contact database, noting its ability to store extensive details and categorize contacts for targeted communication. They also appreciate the ease of managing and accessing a large number of contacts. Overall, OpenCRM users value its user-friendly interface and accessibility, while Act! users appreciate its comprehensive and customizable features. Contact Management 4.5 (189) 4.4 (104) OpenCRM users find the contact management feature customizable and easy to use, allowing them to tailor it to their needs and quickly access client information. They appreciate the ability to track interactions and keep all relevant details visible on one page. However, some users suggest that the layout could be more concise. Act! users highlight the ease of organizing and managing contacts, noting the customizable data fields and the ability to track interactions and schedule tasks. They find it essential for maintaining client relationships and generating business. In general, OpenCRM users appreciate its customization and quick access to information, while Act! users value its organization and comprehensive tracking capabilities. Lead Management 4.2 (144) 3.9 (77) OpenCRM users find the lead management feature useful for capturing and tracking all incoming leads, ensuring no potential customer is missed. They appreciate the ability to group leads, track interactions, and convert leads quickly. However, some users mention that they do not use this feature extensively. Act! users, meanwhile, value the ability to categorize leads and schedule follow-ups, which they say helps them stay on top of their daily activities. They find it essential for managing potential clients and maintaining proactive contact. Overall, OpenCRM users appreciate its lead tracking and conversion capabilities, while Act! users value its categorization and follow-up scheduling features. Sales Pipeline Management 4.2 (144) 3.9 (56) OpenCRM users find the sales pipeline management feature crucial for forecasting sales and planning ahead. They appreciate the different view options and the ability to track sales opportunities through various stages. However, some users mention the need for better reporting and dashboard features. Act! users, on the other hand, highlight the ease of tracking sales stages and the powerful forecasting tools available. They appreciate the ability to monitor customer sales against goals and identify strengths and weaknesses in revenue generation. In summary, OpenCRM users value its forecasting and tracking capabilities, while Act! users appreciate its powerful forecasting tools and ease of monitoring sales stages. ## Pricing comparison ### Starting prices OpenCRM £39.00 Per User (Per Month) Free Trial Free Version Act! $30.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/175860/Act/pricing/) ## How does the user experience compare on OpenCRM vs Act!? ### Overall rating 4.6 (294) 3.9 (853) ### User interface OpenCRM Act! ### Customer service and support OpenCRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Act! Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of OpenCRM vs Act! These crm software solutions have been evaluated by verified reviewers on Capterra. Check out what real users say about OpenCRM and Act! to find out which one would work best for your needs. \[[2](#source-item-2)\] Pros OpenCRM MB Melene B Operations AdministrationsOnline Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me“ June 5, 2025 SL Sarah L Regional Sales ManagerPublishing, 11 - 50 employeesUsed the software for: 1-2 years. “It is a system that can grow with a company, unlocking new modules and customisations as it is adopted and utilised more.“ June 5, 2024 Act! JS Jack S OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Full data management / CRM making it easy to systematically process the collection, storing, updating and utilizing information about contacts to build and maintain relationships, streamline business operations, and improve customer service.“ December 1, 2025 JW Janet W PresidentPublic Relations and Communications, Self-employedUsed the software for: More than 2 years. “What I like best is the fact that I can find ANYTHING in my database in seconds - before someone finishes telling their name when they call, I have found their record and scanned the notes.“ March 18, 2026 Cons OpenCRM jM john M account managerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “How I cannot load a new customers full name and information in one go, I have to put the customer name onto the system, save, and then edit to start filling in the information about them, otherwise you complete the form, and it wont let you save it.“ June 4, 2024 DD Delin D Social WorkerCivic & Social Organization, 51 - 200 employeesUsed the software for: 6-12 months. “It takes several more functions to record case notes, accessing emails and responding to these is very clunky with lots of seemingly unnecessary requirements. “ June 12, 2024 Act! BC Brian C DirectorResearch, 11 - 50 employeesUsed the software for: More than 2 years. “By tying our database to online forms, we increase the risk of bad info overwriting good data.“ March 24, 2026 sM scott M Managing DirectorElectrical/Electronic Manufacturing, 11 - 50 employeesUsed the software for: 6-12 months. “It not always accessible and sometimes locks us out for no reason so needs a customer service call.“ December 23, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between OpenCRM and Act!? Talk to a Capterra advisor for free and get results within 15 minutes. 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