# OpenCRM vs EngageBay CRM: Features and Cost Comparison 2026 | Capterra > OpenCRM vs EngageBay CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/129881-178819/OpenCRM-vs-EngageBay-Marketing --- # OpenCRM vs EngageBay CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OpenCRMEngageBay CRM2/4 selected [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) [## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [## EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.7 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price £39.00/month Starting Price £39.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Starting Price $14.99/month Starting Price $14.99/month Value-for-Money 4.7 Functionality 4.6 Ease of Use 4.5 Customer Service 4.8 Reviews Sentiment Based on [294 reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) Positive 275 Neutral 18 Negative 1 Positive 275 Neutral 18 Negative 1 Reviews Sentiment Based on [907 reviews](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Positive 878 Neutral 22 Negative 7 Positive 878 Neutral 22 Negative 7 Best for (according to reviews) - **Business size**: Small businesses account for 265 reviews, representing 90% of feedback, showing widespread use among this segment. - **Industry**: Information technology and services, construction, and telecommunications together contribute 21% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (80%), contact management (6%), and lead management (3%) are the main uses, highlighting a focus on customer and lead organization. Best for (according to reviews) - **Business size**: Small businesses account for 833 reviews, representing 93% of feedback, indicating strong adoption among this segment. - **Industry**: Marketing & advertising, IT services, and computer software together contribute 32% of reviews, highlighting diverse industry usage. - **Use cases**: CRM (59%), email marketing (52%), and all-in-one marketing platform (22%) are the main use cases, reflecting a focus on integrated marketing solutions. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### monday CRM 4.7 (462) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Brevo 4.6 (3,445) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (990) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ### Odoo 4.2 (1,306) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison In the crm market, OpenCRM and EngageBay CRM both offer a range of features, and comparing them goes beyond just looking at price. Understanding which functionalities align with your specific requirements can help maximize value and eliminate unnecessary spending. Below is a breakdown of the most critical aspects to consider. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,470 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. OpenCRM 79%Fit Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.2 Sales Pipeline Management 4.2 EngageBay CRM 83%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.7 Lead Management 4.6 Sales Pipeline Management 4.6 Contact Database 4.5 (145) 4.7 (259) Users of OpenCRM appreciate the ease of use and accessibility of the contact database, noting that it centralizes all client details and allows them to perform quick searches and updates. They value the ability to track customer interactions and maintain accurate, up-to-date information. However, some users mention the need for better duplication management and additional customization options. EngageBay CRM users, on the other hand, highlight the robust tagging and list creation features, which they find essential for organizing contacts. They also appreciate the ease of importing contacts and the integration with other systems. In general, users find OpenCRM's contact database user-friendly and efficient, while they praise EngageBay CRM for its customization and integration capabilities. Contact Management 4.5 (189) 4.7 (345) Reviewers of OpenCRM find the contact management feature customizable and easy to use, appreciating the ability to tailor the system to their needs and quickly access client information. They value the clarity it provides across teams and the ability to track interactions and update contact details. Some users, however, suggest improvements in the layout for better efficiency. EngageBay CRM users appreciate the 360-degree contact view and the ease of managing contacts through notes, tags, and lists. They find it simple to organize, update, and track contacts, although some mention challenges with uploading existing contacts to new lists. Overall, users value OpenCRM for its customization and clarity, while they note EngageBay CRM for its comprehensive contact management and ease of use. Lead Management 4.2 (144) 4.6 (222) OpenCRM users find the lead management feature effective for tracking and following up on leads, ensuring no potential customer slips through the cracks. They appreciate the ability to group leads, monitor interactions, and integrate with other tools. Some users, however, mention that they do not utilize this feature extensively. EngageBay CRM users, meanwhile, highlight the intuitive lead management system, which helps them score, segment, and target leads efficiently. They value the automation and customization options, which aid them in managing leads from prospecting to closure. In summary, users find OpenCRM's lead management reliable for tracking and follow-ups, while they praise EngageBay CRM for its intuitive and customizable lead management capabilities. Sales Pipeline Management 4.2 (144) 4.6 (188) Users of OpenCRM appreciate the sales pipeline management feature for its ability to forecast sales and track opportunities. They find the visual representation of data and different view options helpful for planning and transparency. Some users, however, mention the need for better reporting and functionality. EngageBay CRM users enjoy the drag-and-drop interface and customization options, which they find user-friendly and efficient for tracking sales pipelines. They also value the ability to view deals in a Kanban view and the integration with other features. Overall, users find OpenCRM valuable for sales forecasting and tracking, while they note EngageBay CRM for its user-friendly interface and customization in sales pipeline management. ## Pricing comparison ### Starting prices OpenCRM £39.00 Per User (Per Month) Free Trial Free Version EngageBay CRM $14.99 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/178819/EngageBay-Marketing/pricing/) ## How does the user experience compare on OpenCRM vs EngageBay CRM? ### Overall rating 4.6 (294) 4.7 (907) ### User interface OpenCRM EngageBay CRM ### Customer service and support OpenCRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat EngageBay CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of OpenCRM vs EngageBay CRM OpenCRM and EngageBay CRM are two software tools that have been evaluated and reviewed on Capterra by verified reviewers. Read genuine feedback from users to see how OpenCRM compares to EngageBay CRM and decide which one is the best fit for your needs. \[[2](#source-item-2)\] Pros OpenCRM MB Melene B Operations AdministrationsOnline Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me“ June 5, 2025 SL Sarah L Regional Sales ManagerPublishing, 11 - 50 employeesUsed the software for: 1-2 years. “It is a system that can grow with a company, unlocking new modules and customisations as it is adopted and utilised more.“ June 5, 2024 EngageBay CRM NJ Nick J Marketing AnalystStaffing and Recruiting, 11 - 50 employeesUsed the software for: 6-12 months. “EngageBay is a reliable, cost-effective, and user-friendly solution that fits perfectly into our recruiting processes. If you're a small to mid-sized business looking for an all-in-one CRM that doesn’t overload you with complexity, EngageBay is absolutely worth it.“ December 10, 2025 Brian J Sales RepresentativeFood & Beverages, 11 - 50 employeesUsed the software for: 6-12 months. “Customer support is very attentive, the Deals section is nicely designed, and email marketing and sales basic goals have been achieved and organized for efficiency.“ January 14, 2026 Cons OpenCRM jM john M account managerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “How I cannot load a new customers full name and information in one go, I have to put the customer name onto the system, save, and then edit to start filling in the information about them, otherwise you complete the form, and it wont let you save it.“ June 4, 2024 DD Delin D Social WorkerCivic & Social Organization, 51 - 200 employeesUsed the software for: 6-12 months. “It takes several more functions to record case notes, accessing emails and responding to these is very clunky with lots of seemingly unnecessary requirements. “ June 12, 2024 EngageBay CRM Jelyn T Marketing ManagerManagement Consulting, 11 - 50 employeesUsed the software for: 6-12 months. “There are also moments when load times or minor glitches slow things down slightly, which can interrupt the workflow when working on multiple outreach or campaign tasks in a row.“ December 4, 2025 DM Desiree M CaregiverHospital & Health Care, 2 - 10 employeesUsed the software for: I used a free trial. “I also noticed that certain features like email templates and design tools aren’t as polished, and there can be occasional delays or performance issues.“ April 28, 2026 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between OpenCRM and EngageBay CRM? Talk to a Capterra advisor for free and get results within 15 minutes. Popular comparisons - [OpenCRM vs HubSpot CRM](https://www.capterra.com/compare/129881-152373/OpenCRM-vs-HubSpot-CRM) - [OpenCRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-129881/Salesforce-vs-OpenCRM) - [OpenCRM vs Zoho CRM](https://www.capterra.com/compare/129881-155928/OpenCRM-vs-Zoho-CRM) - [OpenCRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/129881-204998/OpenCRM-vs-Bigin-by-Zoho-CRM) - [OpenCRM vs Kylas Sales CRM](https://www.capterra.com/compare/129881-210630/OpenCRM-vs-Kylas) - [EngageBay CRM vs Salesforce Sales Cloud](https://www.capterra.com/compare/61368-178819/Salesforce-vs-EngageBay-Marketing) - [EngageBay CRM vs HubSpot CRM](https://www.capterra.com/compare/152373-178819/HubSpot-CRM-vs-EngageBay-Marketing) - [EngageBay CRM vs Zoho CRM](https://www.capterra.com/compare/155928-178819/Zoho-CRM-vs-EngageBay-Marketing) - [EngageBay CRM vs Bigin by Zoho CRM](https://www.capterra.com/compare/178819-204998/EngageBay-Marketing-vs-Bigin-by-Zoho-CRM) - [EngageBay CRM vs Dynamics 365](https://www.capterra.com/compare/157279-178819/Dynamics-365-vs-EngageBay-Marketing)