Track CRM vs OpenCRM: Which is a better fit?

The depth & the flexibility of configuration allows you to be flexible on monitoring "what matters most to you" and I learn "best practices" from their teams' and other customers talent.

Hard it is to get rid of contacts or merge them. The reports - too many and too vague.

The system is super user friendly for agents and easy to learn. The real time visibility agents have into their performance helps create an atmosphere of friendly competition in the department.

It is slow to update and if over loaded there are many errors. Which slows down productivity.

Track is a great system at a very affordable price. It works well for tracking our leads and bookings, and the updates over the past few years have been very helpful.

Unfortunately, the reservations system we use does not talk to Track and there's nothing we can really do about that, so that it one major downside.

The ease of communication with our guests is great, and when I have staff that work different schedules they are all able to work as a team and cover all of our leads.

It is missing features that are standard with most software's. For example, the search engine does not search the entire software and pick up on related items to the search word.

The ability to track progress visually is very useful, especially with the sales pipeline and the ability to know what my future workflow will be.

Our company has been using for a few years and as we have grown its failings have become more frustrating and apparent.

So far so good, ease with the transition between our old platform - [sensitive content hidden] has been fantastic.

The interface can be outdated at times and features/options can be hard to find unless you know where they are.

I love how well documented the api is and how easy it is to customize the data that we want to fetch out of the api. I love how well it works with Tools such as clicddata.

I think if a user is deleted off the system, all their imprints are also gone - but i could be wrong.

It has been great, I use it every day, and it works amazing and the option to get a report is super helpulf.

Initial set up was a bit difficult but mainly due to having to learn a new system.