# OpenCRM vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > OpenCRM vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/129881-210630/OpenCRM-vs-Kylas --- # OpenCRM vs Kylas Sales CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: OpenCRMKylas Sales CRM2/4 selected [OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (574)](https://www.capterra.com/p/210630/Kylas/reviews/) [## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (574)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price £39.00/month Starting Price £39.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.4 Customer Service 4.7 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [294 reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/) Positive 275 Neutral 18 Negative 1 Positive 275 Neutral 18 Negative 1 Reviews Sentiment RA Based on [574 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 563 Neutral 8 Negative 3 Positive 563 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 265 reviews, representing 90% of feedback, showing widespread use among this segment. - **Industry**: Information technology and services, construction, and telecommunications together contribute 21% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (80%), contact management (6%), and lead management (3%) are the main uses, highlighting a focus on customer and lead organization. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Brevo 4.6 (3,446) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,974) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * Highest Rated ### Bigin by Zoho CRM 4.7 (731) * * * Starting Price $7.00 Per User,Per Year Free Trial Free Version * * * User rating 98% of reviewers rated it above 4 stars * * * ### Salesforce Sales Cloud 4.4 (18,783) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at crm tools like OpenCRM and Kylas Sales CRM, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,542 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. OpenCRM 79%Fit Feature ratings Contact Database 4.5 Contact Management 4.5 Lead Management 4.2 Sales Pipeline Management 4.2 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.5 (145) 4.7 (268) OpenCRM users appreciate the ability to keep all client details in one place, saying that it makes it easy to access and update contact information. They find the search functionality helpful for quickly locating customer info and value the ease of adding and deleting contacts. However, some users mention the need to remove information duplications and improve the layout. Kylas Sales CRM users, on the other hand, highlight the user-friendly interface and advanced search capabilities, which they say make it easy to manage and update contacts. They also appreciate the ability to organize data with custom fields and tags. Overall, OpenCRM users value the centralized contact information and ease of use, while Kylas Sales CRM users appreciate the advanced search functionality and customization options. Contact Management 4.5 (189) 4.8 (327) OpenCRM users find the contact management feature customizable and easy to use, saying that it allows them to tailor the product to their needs and quickly access client information. They appreciate the ability to track customer interactions and maintain accurate contact details. However, some users suggest improving the layout for better clarity. Kylas Sales CRM users praise the integration with other business tools like email and calendars, which they say streamlines communication and makes it easier to manage contacts. They also value the comprehensive tracking of customer interactions and the user-friendly interface. In summary, OpenCRM users appreciate the customization and quick access to contact information, while Kylas Sales CRM users value the integration with other tools and comprehensive tracking capabilities. Lead Management 4.2 (144) 4.8 (310) OpenCRM users find the lead management feature useful for capturing and tracking leads, saying that it ensures no potential opportunity is missed. They appreciate the ability to group leads and access their details easily. However, some users mention that they do not use this feature extensively. Kylas Sales CRM users, on the other hand, highlight the user-friendly interface and the ability to categorize and prioritize leads, which they say helps in managing and closing more deals. They also appreciate the integration with other lead sources and the automated distribution of leads to sales executives. Overall, OpenCRM users value the lead tracking and grouping capabilities, while Kylas Sales CRM users appreciate the categorization, prioritization, and automation features. Sales Pipeline Management 4.2 (144) 4.8 (313) OpenCRM users find the sales pipeline management feature crucial for forecasting sales and planning ahead, saying that they appreciate the different view options and the ability to track sales opportunities through various stages. However, some users mention that the functionality and display could be improved. Kylas Sales CRM users, on the other hand, highlight the clear and visual representation of the sales pipeline, which they say helps in tracking progress and identifying opportunities for improvement. They also value the customization options and the ability to set up automatic triggers. In general, OpenCRM users value the forecasting and tracking capabilities, while Kylas Sales CRM users appreciate the visual representation and customization options. ## Pricing comparison ### Starting prices OpenCRM £39.00 Per User (Per Month) Free Trial Free Version Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ## How does the user experience compare on OpenCRM vs Kylas Sales CRM? ### Overall rating 4.6 (294) 4.8 (574) ### User interface OpenCRM Kylas Sales CRM ### Customer service and support OpenCRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of OpenCRM vs Kylas Sales CRM Both OpenCRM and Kylas Sales CRM are solutions that have been reviewed by verified reviewers on Capterra. Check out what real users have to say about their experiences to see how OpenCRM stacks up against Kylas Sales CRM and pick the one that fits best your needs. \[[2](#source-item-2)\] Pros OpenCRM MB Melene B Operations AdministrationsOnline Media, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory, this is a very important feature for me“ June 5, 2025 SL Sarah L Regional Sales ManagerPublishing, 11 - 50 employeesUsed the software for: 1-2 years. “It is a system that can grow with a company, unlocking new modules and customisations as it is adopted and utilised more.“ June 5, 2024 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 AT Abhishek T Sr Manager SalesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality“ June 18, 2025 Cons OpenCRM jM john M account managerInformation Technology and Services, 51 - 200 employeesUsed the software for: 1-2 years. “How I cannot load a new customers full name and information in one go, I have to put the customer name onto the system, save, and then edit to start filling in the information about them, otherwise you complete the form, and it wont let you save it.“ June 4, 2024 DD Delin D Social WorkerCivic & Social Organization, 51 - 200 employeesUsed the software for: 6-12 months. “It takes several more functions to record case notes, accessing emails and responding to these is very clunky with lots of seemingly unnecessary requirements. “ June 12, 2024 Kylas Sales CRM Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between OpenCRM and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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