# Compare OpenCRM vs SugarCRM 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare OpenCRM and SugarCRM based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/129881-231638/OpenCRM-vs-SugarCRM

---

# OpenCRM vs SugarCRM Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

OpenCRMSugarCRM2/4 selected

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.8 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

[## OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.6 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/)

Starting Price

£39.00/month

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.4

Customer Service

4.7

Reviews Sentiment

Based on [294 reviews](#user-reviews)

Positive

275

Neutral

18

Negative

1

[## SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.8 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

Starting Price

$59.00/month

Value-for-Money

3.8

Functionality

3.8

Ease of Use

3.7

Customer Service

3.7

Reviews Sentiment

Based on [412 reviews](#user-reviews)

Positive

266

Neutral

106

Negative

40

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 17,500 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

High performer

Feature ratings

Data Security

5.0

Contact Management

4.5

Lead Management

4.2

Sales Pipeline Management

4.2

Activity Dashboard

4.6

68%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.2

Lead Management

4.1

Sales Pipeline Management

4.0

Activity Dashboard

4.0

User satisfaction

User satisfaction

4.6

User reviews[294](https://www.capterra.com/p/129881/OpenCRM/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.6

Customer support

4.7

User satisfaction

3.8

User reviews[412](https://www.capterra.com/p/231638/SugarCRM/reviews/)

Ease of use

3.7

Functionality

3.8

Value for money

3.8

Customer support

3.7

Price starts from

Price starts from

£39Per User, Per Month

-   Free version
-   Free trial

Price starts from

$59Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Mid market businesses. Companies that want to manage their sales, grow the business, better manage customers and prospects and make more profit - plus a lot more.

Best for

Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain.

## User reviews

Pros & cons

MB

Melene B.

Operations Administrations

> "that i can write all my notes and when i am about to call a client i can review my notes and refresh my memory,..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6827583)

JM

John M.

account manager

> "How I cannot load a new customers full name and information in one go, I have to put the customer name onto the..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329938)

SL

Sarah L.

Regional Sales Manager

> "It is a system that can grow with a company, unlocking new modules and customisations as it is adopted and..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331737)

DD

Delin D.

Social Worker

> "It takes several more functions to record case notes, accessing emails and responding to these is very clunky with..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6340870)

VR

Verified Reviewer

Customer Success Executive

> "Great tool for tracking past activity ,scheduling future activity and overall managing client relationships."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6860953)

VR

Verified Reviewer

Regional Sales Manager

> "I find the emailer difficult to use and a little clunky, and also i dont think the email tracking function works..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6873654)

AI

Alan I.

General Manager

> "Excellent - it levelled up our small business use of CRM and product management for increased sales revenue and..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6720592)

SR

Samantha R.

Operations Director

> "Sometimes the views need special numbers instead of doing the normal drop downs which can be confusing."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6870628)

SJ

Shanae J.

Customer success Represntative

> "The user friendliness and the pipline management, its good for forecasting and with the ability to move a sale..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330187)

PR

Paul R.

Publishing Manager

> "Some functionality difficult on a small screen, though with all our custom options hard to tell whether this is..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329868)

CH

Connor H.

IT Technician

> "It’s intuitive, well-organized, and makes managing client data and communication smooth and hassle-free."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6846012)

SP

Shanay P.

finance

> "sometimes when there is a glitch it takes a few days to fix which is inconvenient."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6869434)

OB

Oliver B.

Manager

> "Excellent how all the contacts are stored in one place and connected to each sales order/invoice/purchase order!"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6332948)

KF

Kelly F.

Head of Operations

> "Not having alerts for out of date helpdesk tickets and having to manually check"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329890)

BB

Brigitte B.

Director

> "They are always supportive to find a solution that fits your business processes. "

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___7074954)

MG

Michelle G.

AST Practitioner

> "Can be a bit clunky to use cant work from one page have to come out and click back into different areas"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329980)

TJ

Thomas J.

Head of Assistive Technology Training

> "I am happy with how OpenCRM operates for our business and has allowed for customers to be organised better than..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330001)

SJ

Shanae J.

Customer success Represntative

> "The mass email feature, its too limiting and requires too much manual support"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330187)

MG

Michael G.

Design Engineer

> "Intuitive and simple, the software provides all the necessary functionality and ties together information on..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6342264)

MB

Mark B.

Business Development Manager

> "It just gets in the way of the drop box below it and you have to wait for it to go back in its slot."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331468)

VR

Verified Reviewer

Customer Success Executive

> "Helps me stay on top of pipeline and day to day activities."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6860953)

JB

James B.

Interim Project Manager

> "Our project was initially poorly planned due to staff changes and this reflected in a system that wasn't fit for..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6710167)

SL

Sarah L.

Regional Sales Manager

> "This is a very adaptable system, perfect for tracking opportunities and planning work tasks."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331737)

SC

Sarah C.

Business Development Manager

> "When i have had refreshers with the team, I've found the pace too fast as I'm not as experienced in navigating..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330407)

JL

Josh L.

Manager

> "Very helpful for managing client interactions and staying on top of quoting and project stages."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330038)

TG

Tom G.

Project Design Manager

> "Not being able to attach multiple files."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330252)

TH

Tracy H.

Business Development Manager

> "I use it daily, I am an ambassador within the company for it and do the training for any new users"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329919)

DD

Delin D.

Social Worker

> "Whilst it may be a very good system for some things, it has proved time consuming and clumsy for my type of work"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6340870)

PK

Phil K.

Head of Technical Admin

> "Easy to create contacts, being able to create a purchase order from a sales order."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329902)

VR

Verified Reviewer

Head of Operations

> "Sometimes it seems to need too many clicks to get back to where I was."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6333210)

CH

Connor H.

IT Technician

> "OpenCRM is a very efficient and reliable system with a clean, easy-to-use interface."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6846012)

VR

Verified Reviewer

Mechanical Contracts Manager

> "Not enough features to show the full capacity of system"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330558)

TG

Tim G.

Managing Director

> "The system does everything I desired (and more) and will allow us to collate and therefore, use our business..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6014121)

DH

David H.

PM

> "WYSIWIG email editor can cause formatting problems."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329869)

AF

Alex F.

BDM

> "It is very customizable and that helps set it up based on user needs"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329893)

MG

Michael G.

Design Engineer

> "The user interface feels slightly dated."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6342264)

YG

Yvonne G.

Business Development Manager

> "Easy to use and quick to pick up how to use - good features and quote generation to sales order to invoice is good..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330834)

DH

David H.

PM

> "UI can sometimes be clunky and not intuitive."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329869)

BB

Brigitte B.

Director

> "The support is fantastic. "

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___7074954)

LP

Laura P.

purchase

> "Most of the time crashes and is slow."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329863)

CD

Christopher D.

Principal Investigator

> "Being able to integrate with Microsoft 365 is huge"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6335843)

AD

Alisha D.

Business Outcomes Co-ordinator

> "Not overly applicable although some of the online help could be better."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329895)

LB

Leon B.

Service Support Technician

> "Linking assets to Companies is especially useful"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329953)

LB

Leon B.

Service Support Technician

> "It's hard to find Customer responses in Helpdesk"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329953)

LP

Laura P.

purchase

> "The details are nice and you can add as much description as you want"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329863)

MA

Mary A.

Head of Commercial Operations, CT

> "It is very difficult to read the information on OpenCRM."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6337725)

VR

Verified Reviewer

Accounts and Admin Assistant

> "sensitive content hidden\], one of the staff there, is really helpful, answers all questions and showed me some..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330234)

SE

Steven E.

Marketing Manager

> "Can be a bit confusing to set up reporting."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6332792)

EM

Emma M.

Service Director

> "Very positive, quick to respond to issues and solutions to ensure the platform works as we need it to."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330022)

OB

Oliver B.

Manager

> "Also the same problem with payments."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6332948)

TH

Terry H.

Design and Project Manager

> "The layout is easy to navigate, the search bar works really well for my needs."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6342703)

RA

Roxanne A.

Sales Executive

> "Took me a few weeks to get used to the layout."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329861)

CB

Connor B.

Design Engineer

> "ease of use, ability to attach docs quick, search engine."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6330249)

AS

Alistair S.

Account Director

> "the upload of pages is very slow most days particularly when requesting Opportunitiesbetter marketing..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4614223)

MB

Mark B.

Business Development Manager

> "It is a relatively fast process to find what you are looking for and well laid out."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331468)

PK

Phil K.

Head of Technical Admin

> "Not easy to search"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329902)

Phillip A.

Managing Director

> "The team behind the scenes are excellent, support is on hand immediately to me and my team whenever we need it."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331405)

JH

James H.

Client Focus Manager

> "when something does update, it can throw the formatting out of the crm layout so notes don't fit as they used to."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4619924)

RE

Ruth E.

Estimator Scheduler

> "The customer service team are always accommodating and help with any issues that arise"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329904)

JH

Joanne H.

Assistant Office Manager

> "When using Chrome, on occasion, if you press "back" on the webpage, you get a "confirm resubmission" error message..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4611655)

SM

Shubham M.

Electrical Design Engineer

> "We can access all the quotations easily."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329883)

BC

Ben C.

Marketing Manager

> "The quoting system is difficult to use at first, and isn't the easiest system to adjust when large amounts of..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4626530)

GS

Gemma S.

Senior Account Manager

> "It's very visual & straight forward, easy to work & a great tool for working through your own database."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6331446)

JF

Jamie F.

Head of Operations

> "There is no way of bulk editing records which for us as a company does slow us down doing manual tasks."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4626430)

OL

Oliver L.

Sales Manager

> "OpenCRM allows us to easily manage our customer database which we can go into as much detail as we need with..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4611882)

AK

Andy K.

Head of National Accounts

> "This delay means logging information might be missed whilst we wait for the data to be sent across avoiding double..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4626610)

SR

Samantha R.

Operations Director

> "Easy and straight forward to use!"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6870628)

JH

Julie H.

Accounts

> "The right pop section/ for the messenger, sometimes this gets in the way, when emails or reminders come through,..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4609595)

PR

Paul R.

Publishing Manager

> "Highly customisable and responsive."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329868)

VO

Vickie O.

Sales

> "There is a few fields that I would like to remove, such as the task durations etc but they are easily ignored."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4611226)

KS

Karen S.

Administrative Assistant

> "The reporting function is good"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6313262)

MB

Marc B.

Client Manager

> "The Customer service technical understanding seems to of dropped over the last couple of years. When first using..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4611277)

SE

Steven E.

Marketing Manager

> "Ease of use is second to none, and the help from their technical team is always quick and 10/10"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6332792)

SA

Sadiqa A.

IT Manager

> "If i don't have the correct link for my organisation it is hard to get to the login page"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4614408)

SH

Suzanne H.

Marketing Manager

> "Support is always available when yo need it."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6333065)

CM

Craig M.

Technical Account Director

> "my experience with Open CRM has been frustrating at times the support has been good but feel it lacks..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4612386)

NL

Naomi L.

booking and scheduling coordinator

> "one of the better CRM systems i've used -- everything is really straightforward to use and works well."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___6329867)

JH

Josh H.

1st Line engineer

> "Not as easy on the eye as other Ticketing systems- When you click back on your browser it breaks the site"

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4609240)

BC

Ben C.

Marketing Manager

> "The ability to track progress visually is very useful, especially with the sales pipeline and the ability to know..."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4626530)

GS

Glen S.

Contracts Manager

> "when interigating statistics it lacks levels of filters."

[See full review](https://www.capterra.com/p/129881/OpenCRM/#Capterra___4609260)

[View Reviews](https://www.capterra.com/p/129881/OpenCRM/reviews/)

Paris P.

National Account Manager

> "What I like most about SugarCRM is that it keeps customer information organized in one place. Since we’re in a service-based..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___7138867)

HM

Hanane M.

Freelance

> "The difficulty of using this application from a mobile phone"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6147730)

Paris P.

National Account Manager

> "I also like that we can pull different reports and use the mapping feature to see where customer locations are."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___7138867)

PG

Phil G.

Managing Partner

> "Storage space is an issue and your forced to buy more storage even when its Sugar's temp files building up."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3748145)

MD

Michele D.

SysAdmin

> "Overall, SugarCRM is a good tool to manage all your contacts and create marketing campaigns (by email, by text messages, etc.)."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6078426)

TB

Tom B.

Customer Experience Manager

> "However, they did not work as promised and we ultimately had to purchase the more expensive licenses to allow our team access...."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3052548)

DB

David B.

CEO

> "It is really a good product, they are currently making important changes, and integrations with other apps, it is very quick to..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6004917)

Deepa K.

Campaign Specialist

> "The UI look bit outdated."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3838276)

IL

Ira L.

Regional Manager - Sales

> "Reporting is easy to build and profiles are simple to set up."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6860142)

Dijin D.

Client Partner

> "It is quite time consuming to work with this software."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3740229)

Marvin D.

owner

> "easy to use had a low cost open source version loved it loaded with crm features"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6536986)

Sourav M.

Research assistant

> "The pricing is so high, the only thing I dislike."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3555077)

MHM

Mashudu Hilary M.

Freelancer

> "With the lead management feature, I am able to generate potential business clientele, acquire and manage potential clients up..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3614808)

CC

Cynthia C.

Business Analyst/ GCR Social Responsibility Manager

> "The interface on mobile is noticeably different than on desktop and the app is overall slow and buggy ."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3135737)

David O.

Reviewer

> "It's strong capabilities for sales and marketing automation and It's customizable interface that allows users to tailor the..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4401149)

VR

Verified Reviewer

Executive Manager

> "Do not have readily available APIs for 3rd party integrations"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3432836)

Johannsen Q.

Senior Consultant

> "Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4379953)

LINDA S.

Sales Marketing Manager

> "The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3272871)

Orianne G.

Specialist Marketing

> "In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622)

LM

Lorenzo M.

Student Advisor

> "Hard to integrated new data and very few updates"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2948603)

David O.

Reviewer

> "SugarCRM is a highly regarded CRM platform that is well-suited for businesses of all sizes looking to improve their customer..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4401149)

GG

Gaurav G.

Senior Web Analyst

> "The second source of challenge was not easily able to connect Google Analytics UTM campaigns tracking with SugarSell CRM leads..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2234022)

JN

Jacob N.

Marketing Coordinator

> "It did sync well with your outbound calendar and have the functionality to schedule appointments through it."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3932741)

TK

Tyag K.

Marketing

> "integration is difficult, capturing web data forms to crm is difficult, mаrkеtіng аutоmаtіоn complicated as APIs are not there..."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171)

MD

Michele D.

SysAdmin

> "SugarCRM is fairly easy to set up on a php+mysql (or other database) server."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6078426)

TK

Tyag K.

Marketing

> "average product for our use for mobile salesforce management - may not be most recommended for this type of application."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171)

Julia Maria M.

Market Specialist

> "The home page can be personalized for any division of Sample with exactly the right details for every user."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3635838)

TB

Tom B.

Customer Experience Manager

> "I never received another follow-up email, much less a phone call."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3052548)

MHM

Mashudu Hilary M.

Freelancer

> "Features such as the new user wizard tool, shortcut bar and downloadable plugins are just ingenious."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3614808)

TK

Tyag K.

Marketing

> "the interfaces are not as intuitive as other crms like salesforce or Zoho."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171)

Johannsen Q.

Senior Consultant

> "This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4379953)

PH

Paul H.

Consulting Manager

> "Marketing is poor (unless you go for Sugar marketing apps which are expen$ive!)"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2638888)

Orianne G.

Specialist Marketing

> "We combine all customer contact points in an extremely flexible way across all departments."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622)

OO

Omolara O.

onboarding manager

> "not interesting nor inviting."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3365632)

Orianne G.

Specialist Marketing

> "In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects."

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622)

VR

Verified Reviewer

Chief Growth Officer

> "Not as innovative as its competitors"

[See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2306757)

[View Reviews](https://www.capterra.com/p/231638/SugarCRM/reviews/)

## User interface

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)

4.57 (294)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)

3.82 (412)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

OpenCRM

34/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/129881/OpenCRM/#features)

SugarCRM

Top features

36/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/231638/SugarCRM/#features)

### Recognition

OpenCRM

Best Value CRMSoftware (2022) 

SugarCRM is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

OpenCRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SugarCRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

OpenCRM

-   By OpenCRM
-   Located in United Kingdom
-   Founded in 2005

SugarCRM

-   By SugarCRM
-   Located in United States
-   Founded in 2004

## Popular Comparisons

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.57 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

£39/month

Price

$20/month

4.4

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/129881-152373/OpenCRM-vs-HubSpot-CRM)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$59/month

Price

$25/month

3.8

Features

4.4

3.7

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-231638/Salesforce-vs-SugarCRM)

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.57 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

£39/month

Price

$25/month

4.4

Features

4.4

4.4

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-129881/Salesforce-vs-OpenCRM)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

$59/month

Price

$20/month

3.8

Features

4.4

3.7

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152373-231638/HubSpot-CRM-vs-SugarCRM)

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.57 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

£39/month

Price

$14/month

4.4

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/129881-155928/OpenCRM-vs-Zoho-CRM)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$59/month

Price

$14/month

3.8

Features

4.3

3.7

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/155928-231638/Zoho-CRM-vs-SugarCRM)

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.57 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

£39/month

Price

$7/year

4.4

Features

4.5

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/129881-204998/OpenCRM-vs-Bigin-by-Zoho-CRM)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$59/month

Price

$50/month

3.8

Features

4.3

3.7

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/157279-231638/Dynamics-365-vs-SugarCRM)

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.57 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/)

vs

[Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (573)](https://www.capterra.com/p/210630/Kylas/reviews/)

£39/month

Price

$250/month

4.4

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/129881-210630/OpenCRM-vs-Kylas)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$59/month

Price

$7/year

3.8

Features

4.5

3.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/204998-231638/Bigin-by-Zoho-CRM-vs-SugarCRM)

[OpenCRM](https://www.capterra.com/p/129881/OpenCRM/)[4.57 (294)](https://www.capterra.com/p/129881/OpenCRM/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

£39/month

Price

$50/month

4.4

Features

4.3

4.4

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/129881-157279/OpenCRM-vs-Dynamics-365)

[SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (412)](https://www.capterra.com/p/231638/SugarCRM/reviews/)

vs

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

$59/month

Price

$14.99/month

3.8

Features

4.6

3.7

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/178819-231638/EngageBay-Marketing-vs-SugarCRM)