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SalesOutlook CRM vs Act!: Which is a better fit?

Updated on February 13th, 2025
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Summary
Key features rated by users
Features selected based on 14,198 reviews from CRM users.
% Fit
Missing features
Not enough reviews
Feature ratings
Data Security
NA
Contact Management
4.5
Lead Management
4.6
Sales Pipeline Management
4.7
Reminders
--
% Fit
Not enough reviews
Feature ratings
Data Security
4.9
Contact Management
4.3
Lead Management
3.9
Sales Pipeline Management
4.0
Reminders
3.0
User satisfaction
4.1
User reviews51
Ease of use
4.1
Functionality
4.1
Value for money
4.1
Customer support
3.9
3.8
User reviews812
Ease of use
3.8
Functionality
3.8
Value for money
3.8
Customer support
3.5
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

People that want to use Outlook as a CRM. Any users that want to leverage investment in Microsoft Office and Exchange server for deployment and training.

The tool empowers small and midsize businesses to build and manage client relationships and leads, so teams always have a pipeline of new, repeat, and referral business under control.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-24a05537-6ec0-4865-4af6-08da32e14052
Rick K
Owner
5.0

Rick: Hi, I'm Rick. I own a construction company. I would give Act! five out of five stars. For more reviews like this, click below. Act! was solving the problem of keeping track of all of our contacts, potential sales customers, and just allowing us to keep in touch with them. The best thing about Act! is how well it works on my phone. I don't need to be in front of my computer in an office to use Act!. I just pull it up on my phone and I'm good to go. The only thing that kind of was not perfect about Act! was they weren't always upgrading the app fast enough, but the app, as a whole, it was really great. Every so often I would just want to see an update to the app and it would take an extra month or two, but we would always get all the updates we needed.

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View all video reviews
User interface
No videos provided by vendor
175860 video thumbnail}
1 Video
129898
3 screenshots
175860
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Alerts/Notifications
388
Important

SalesOutlook CRM

32/37
  • Customer Journey Mapping
  • Data Security
  • Drag & Drop
  • Lead Scoring
  • Multi-Channel Communication
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Calendar Management
  • Campaign Management
  • Contact Management
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Marketing
  • Email Templates
  • Forecasting
  • Interaction Tracking
  • Lead Capture
  • Lead Generation
  • Lead Management
  • Lead Qualification
  • Marketing Automation
  • Mobile Access
  • Quotes/Estimates
  • Referral Tracking
  • Reminders
  • Reporting/Analytics
  • Sales Pipeline Management
  • Sales Reports
  • Segmentation
  • Task Management
  • Territory Management
  • Third-Party Integrations
  • Workflow Management
See All features
Hide CRM Software Features -

Act!

Top Features
36/37
Show CRM Software Features +
SalesOutlook CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Act!
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
SalesOutlook CRM
  • By SalesOutlook
  • Located in United States
Act!
  • By Act!
  • Located in United States
  • Founded in 1987
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