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CustomAnswers vs Smartsheet: Which is a better fit?

Updated on February 11th, 2025
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Summary
Key features rated by users
Features selected based on 6,171 reviews from Workflow Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Customizable Reports
NA
Commenting/Notes
NA
Task Management
4.8
Real-Time Data
NA
API
NA
% Fit
High performer
Feature ratings
Customizable Reports
4.3
Commenting/Notes
4.6
Task Management
4.5
Real-Time Data
4.5
API
4.3
User satisfaction
4.8
User reviews16
Ease of use
4.8
Functionality
4.9
Value for money
4.9
Customer support
4.8
4.5
User reviews3,412
Ease of use
4.3
Functionality
4.3
Value for money
4.4
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Small to large companies in most all industries with a need for reasonably priced yet feature rich scalable and flexible platform to adapt specific business processes.

Smartsheet's intuitive online project management app is used broadly across organizations to track and manage diverse types of work for teams large and small, from enterprise companies to SMB's.

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Kendrick N
CEO
5.0

Kendrick N.: Hi. My name is Kendrick, owner of Kennys Kitchen LLC. I give Smartsheet five out of five. The product I used was Microsoft Excel. I actually created my own sheets, so I was really doing everything myself. And one day I said, "You know what? Someone should be able to help you." I went searching, found Smartsheet; best decision I ever made. Inventory, scheduling, day-to-day operations, checklists, everything I need in one, which is what most businesses like. Getting started with Smartsheet was too easy. All I really had to do was enter my email address and sign up. I did start with the free trial, and the free trial went on for 30 days, but during that free trial, I just couldn't let it go and I've been using it ever since. Recommendations for anyone else using Smartsheet; stick with it for a while. Browse, explore, and look. You'll find what you need for your business, and that's no lie.

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View all video reviews
User interface
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79104 video thumbnail}
1 Video
13000
3 screenshots
79104
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

CustomAnswers

13/34
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Calendar Management
  • Commenting/Notes
  • Customizable Fields
  • Customizable Reports
  • Data Import/Export
  • Document Management
  • Drag & Drop
  • Email Management
  • Graphical Workflow Editor
  • Monitoring
  • Progress Tracking
  • Project Workflow
  • Real-Time Data
  • Role-Based Permissions
  • Rules-Based Workflow
  • Search/Filter
  • Template Management
  • Access Controls/Permissions
  • Approval Process Control
  • Business Process Automation
  • Collaboration Tools
  • Compliance Tracking
  • Customizable Dashboard
  • Forms Management
  • Mobile Access
  • No-Code
  • Reporting/Analytics
  • Task Management
  • Third-Party Integrations
  • Workflow Configuration
See All features
Hide Workflow Management Software Features -

Smartsheet

Top Features
30/34
Show Workflow Management Software Features +
CustomAnswers
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Smartsheet
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CustomAnswers
  • By GovQA
  • Located in United States
  • Founded in 2001
Smartsheet
  • By Smartsheet
  • Located in United States
  • Founded in 2012
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