--- title: "Compare GoCodes vs Freshservice 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare GoCodes and Freshservice based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/130048-132997/GoCodes-Asset-Management-vs-Freshservice" page_type: "comparison" language: "en" --- # GoCodes vs Freshservice Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: GoCodesFreshservice2/4 selected [GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.4 (236)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) [## GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.4 (236)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) Starting Price $1750.00/year Value-for-Money 4.3 Functionality 4.1 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment JP CC Based on [236 reviews](#user-reviews) Positive 206 Neutral 25 Negative 5 [## Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $19.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.6 Customer Service 4.5 Reviews Sentiment Based on [798 reviews](#user-reviews) Positive 757 Neutral 32 Negative 9 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,482 reviews from inventory management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Data Synchronization NA Inventory Tracking 4.6 Inventory Control 4.4 Real-Time Data NA Billing & Invoicing NA \--%Fit Missing features Not enough reviews Feature ratings Data Synchronization NA Inventory Tracking \-- Inventory Control NA Real-Time Data \-- Billing & Invoicing 5.0 User satisfaction User satisfaction 4.4 User reviews[236](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) Ease of use 4.4 Functionality 4.1 Value for money 4.3 Customer support 4.4 User satisfaction 4.6 User reviews[798](https://www.capterra.com/p/132997/Freshservice/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.4 Customer support 4.5 Price starts from Price starts from $1750Flat Rate, Per Year - Free version - Free trial Price starts from $19Per User, Per Month - Free version - Free trial Best for Best for GoCodes is built for trades and industry. Contractors, manufacturers, schools, and facilities use our QR tags, Bluetooth beacons & GPS trackers to manage equipment and stop tool loss. Best for Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. ## User reviews Pros & cons JP John P. Coordinator of CTAE and Workforce Innovation > "GoCodes is a good product to use for inventory management, tracking of equipment, and maintaining..." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6248244) BM Brian M. BIM, Prefabrication Division manager > "Cost of additional QR codes seems a bit high." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6225277) CC Christie C. PR and Corporate Communications Manager > "The reporting function is great so that we know what is out in the field still, who it has been..." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6234313) HT Hannah T. Safety & Health Coordinator > "At times it will not log the QR code as scanned in the excel sheet." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3701640) JP John P. Coordinator of CTAE and Workforce Innovation > "GoCodes has been a tremendous asset to this process to track our purchased equipment in each..." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6248244) BL Brendan L. IT Specialist I > "This leads to inaccurate information being saved unless you go back and correct it until it takes." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3701367) CR Cassandra R. Safety > "Since I have started using GoCodes, it has been a very Efficient and organized way to stored the..." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6241169) RR Robby R. IT Specialist > "Our staff struggles with scanning it in at every location they attend." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3701294) KS Kim S. Office Manager > "Go codes is a great way to keep track of assessments of student therapists. " [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6247612) KH Keri H. Tech Coordinator > "The customer service of GoCodes leaves much to be desired." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3723569) LV Lacey V. Admin asst for IT > "It is very ease to add each inventory item, and to keep up with the status and info of each one." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6234323) ER Elizabeth R. Site Manager > "inaccuracy in our historical of inventory." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3684782) MS Mina S. Cityplanner > "For us, this is fantastic because we often need the information when we don't have access to a PC." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6248629) KH Keri H. Tech Coordinator > "I have never been able to get a straight answer or actual help with an issue or quote." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3723569) JJ Jay J. Inventory > "The app has really made things simple for managing inventory." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6247650) TB Tracy B. Project Manager > "The communication and customer service is a bit lacking but the software is simple enough to work..." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___2843531) BM Brian M. BIM, Prefabrication Division manager > "Everything seems to work well, and was easily adapted in the construction field." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6225277) TC Taylor C. Associate Director > "The software is not as customizable as I would like." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___2844104) Argenis U. CEO > "The scanner app is too reliable and allows me to keep track of my tools on the go." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___4934895) CC Colin C. Director of IT > "wrong data format”." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___2860616) MH Mike H. Regional Manager > "Very easy to use, convenient for employees and anyone within our company." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6241166) MT Mike T. Vice President > "The reports are not what I expected placement" [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___2860448) TH Terry H. Account Manager > "For equipment being sent to customers around the world this makes it very easy to track location..." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3701533) KH Keri H. Tech Coordinator > "The customer service of GoCodes leaves much to be desired." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3723569) BL Brendan L. IT Specialist I > "The phone app makes it easily accessible where ever you are and doesn't require purchase of hand..." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3701367) KH Keri H. Tech Coordinator > "I have never been able to get a straight answer or actual help with an issue or quote." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3723569) LS Laura S. CEO > "WE like the ability to track online and make changes from our phones" [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3701519) TB Tracy B. Project Manager > "The communication and customer service is a bit lacking but the software is simple enough to work..." [See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___2843531) [View Reviews](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) AD Akshay D. IT Manager > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) WS Wilben S. Cloud Engineer > "Additionally, for me, it lacks some functionalities like the SLA reset timer, because I tend to breach the SLA, especially when the ticket is only forwarded." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) AD Akshay D. IT Manager > "It helps streamline IT support processes, improves team collaboration, and provides detailed reporting for tracking SLA compliance and service performance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) HP Hardik P. Sr. Software Engineer > "The built-in dashboards cover the basics fine, but if you want something more custom, it gets a bit fiddly and you often end up pulling the data out to work with it elsewhere." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180730) AD Akshay D. IT Manager > "It helps streamline support operations, improve response times, and maintain service quality through SLA management and reporting. While there are some limitations around..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) Praphul Kumar P. Tech lead sr System Admin > "It has helped improve operational efficiency, reduce turnaround time, and bring better structure to ticket and service request management. While there are areas for..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113846) MS Mankeshwar S. Software Engineer > "You can pull basic numbers easily enough, but anything beyond that requires jumping through hoops, and half the time I end up copying data into a spreadsheet just to make..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) AD Akshay D. IT Manager > "The platform provides a comprehensive IT service management solution with an intuitive interface, efficient ticket management, automation capabilities, and asset tracking..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165264) JM Jeki M. Technical Leader - Front End > "Front-end workflows aren't always linear - sometimes a "bug" is really a design inconsistency, sometimes it's a browser compatibility mess that needs a totally different..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) James W. Salesforce Administrator > "With this platform, there's a clean interface, you can efficiently manage tickets, customize fields, automate ticket properties, integrate with Slack, and more." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7182888) DK Deep K. Marketing Manager > "Advanced customization is less flexible than expected; tailoring reports to non-standard data points often requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7157349) Jason F. Service Desk Manager > "The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7158814) SN Suresh N. Government Consultant > "Advanced reporting and analytics are less intuitive than expected and the ai in use for the platform is very less and can be outdated in future." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176648) AD Akshay D. Devops Engineer > "The ticketing system is efficient and intuitive, and features like automation rules, SLA management, and a self-service portal help streamline support workflows significantly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BK Bhavin K. Sr. Software Engineer > "It's not perfect - the customization limits can be frustrating when you want something slightly outside the standard setup - but it gets the job done reliably day to day." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) PG Princy G. Social Media Specialist > "I also appreciate the customization options, detailed reporting, asset management capabilities, and the clean, modern interface that simplifies daily operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) BK Bhavin K. Sr. Software Engineer > "Some of the workflows and views feel a bit rigid, and when you're trying to tailor things to fit how your specific team operates, you run into walls pretty fast." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) SB Sakshi B. Senior analyst > "Tracking laptops, software, and other equipment alongside incidents helped our team understand recurring issues and maintain accurate inventory records without relying on..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7176825) AM Ajay M. Technical Architect > "Also, the mobile app feels a bit clunky compared to the desktop version, especially when trying to update tickets on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) MI Marika I. Service Desk Lead > "I also appreciate the new AI capabilities, especially the AI-generated email responses, which help improve response time, consistency, and overall productivity for Service..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151228) MS Mankeshwar S. Software Engineer > "Also, the sheer number of settings and configuration options can feel overwhelming when you're first setting things up; there's a bit of a maze to navigate before it clicks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) SK Swaroop K. Senior Systems Administrator > "The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183547) AC Ariel C. Technical Support Analyst > "The assets management is a little confusing and for some reason is not working great for all, but we have a MDM solution that manages all our devices, and because of that..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111443) AM Ajay M. Technical Architect > "Asset management is another strong point for us, being able to track hardware/software assets alongside tickets in one place instead of juggling separate spreadsheets has..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) DV David V. Customer Supoort Manager > "The only thing I dislike is that depending on the license tier, it may be very limited on AI usage, API usage and a couple more features that are only available in higher..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111459) RA Rajesh A. Project manager > "We use Freshservice for managing internal support tickets, and I feel it is very simple and efficient for tracking, managing, and closing requests." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7155860) AT Arun T. Analyst > "SLA management is painful as the reporting, monitoring and analytics are very basic and it would have been better like IT management software." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7179509) RB Rajneesh B. Senior ITSM Consultant > "Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People & Culture’, as the restricted feature ensures tickets from these departments are only visible..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151898) LF Lex F. Platform Admin > "no access to back-end tables if the functionality is not available, there is no way for customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) BK Bhavin K. Sr. Software Engineer > "Everything is organized in a way that just makes sense - assigning tickets, tracking status, setting priorities, it all flows smoothly without needing a manual to figure it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183615) MJ Mayank J. Global IT Service Delivery Manager > "In case you want to review specific agent availability for a day (with auto assignment on), you can't do that." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) JK Justin K. Director Of Support and Data Center Operations > "Having our knowledge base articles, ticketing system, project management, and asset tracking all integrated into one centralized platform is incredibly convenient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154517) HT Harsh T. Software Engineer > "There were a couple times we wanted to tweak fields or set things up a certain way for our workflow, and it just wasn't as flexible as I'd hoped." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7183618) DF Dominique F. Systems Administrator > "The service catalog has been especially valuable since we can now standardize requests, apply approval workflows, and automate processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115320) MS Mankeshwar S. Software Engineer > "Notifications are another sore spot - sometimes they're a little delayed, and once or twice agents missed an update because it didn't ping in real time." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180740) KG Kevan G. Software enginner > "The platform is user-friendly, reliable, and helps streamline workflows. While there are a few areas for improvement, especially in reporting and pricing flexibility, it..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145531) JM Jeki M. Technical Leader - Front End > "The platform doesn't flex much for that kind of nuance, so we've had to bend our categorization to fit what's available rather than the other way around." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) DB Denis B. IT Service Manager > "Asset management, service catalog, and automation features work well together and allow us to standardize processes that were previously handled manually." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) BM Bruno M. VP IT > "not sure how it will handle multiple groups and departments. How to segregate categories, etc based on groups." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) AT Adam T. Team Lead > "This has reduced manual effort and allowed the team to focus more on higher-value technical work, aligning with our broader goal of improving efficiency and service quality" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154579) ST Sean T. Director of Cloud Infrastructure and Operations > "The only negative that I've experienced has been with being able to develop my own dashboards to call out the information that is important for my role." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151427) SS Shubham S. Sr. Network Engineer > "From a network support side, it helps in maintaining proper records and makes coordination easier when multiple teams are involved. Once everything is set, it runs smoothly." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7124852) JM Jeki M. Technical Leader - Front End > "It's not perfect, and the rigid customization still bugs me from time to time, but four years in, it's earned its spot in our stack." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7187739) Balanjaneya Sharma B. Software Engineer > "An easy-to-use and scalable ITSM platform that streamlines workflows, though rising costs for additional teams and advanced features can impact affordability as organizations..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7188286) WM William M. IT Technician - Process Improvement > "Malfunctioning features, outdated documentation, unclear access to specific items." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153899) AD Akshay D. Devops Engineer > "On the analytics side, it offers useful but somewhat basic reporting, which works well for standard operational tracking but may require workarounds for advanced reporting..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) CR Carlos R. Systems Engineer > "The amount of runs that are needed to get a simple action to accomplished is too much for the medium and small size organizations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) RM Rakesh M. Senior IT Infra Executive > "It provides a stable ITSM platform for managing incidents, service requests, and changes in a structured way." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115673) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) AD Akshay D. Devops Engineer > "Overall, Freshservice is a strong, easy-to-use ITSM solution best suited for teams that value speed of implementation, simplicity, and automation, rather than deep..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) BK Bhagyesh K. java backend developer > "Workflows can become confusing and difficult to manage as requirements become more complex and sometimes it get frustrating." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7172950) TZ Tarik Z. IT > "It has helped streamline incident management, improve SLA compliance, and enhance team productivity. While there are some areas for improvement, it remains a strong choice..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7122927) EG Ekta G. SEO Executive > "There are so many modules and configurations that it took our team a couple of weeks to fully wrap our heads around everything." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) EG Erin G. Director of IT > "We also appreciate having asset management, onboarding journeys, project management, and automation tools all in one place rather than managing multiple systems." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) LB Lucas B. IT Service Desk Analyst > "Additionally, certain configuration options aren’t as flexible as you’d expect from an ITSM tool, so you occasionally run into moments where you have to adapt your process to..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) DB Denis B. IT Service Manager > "The Workflow Automator is powerful enough to handle complex approval and provisioning scenarios without requiring custom development in most cases." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7165331) LS Lumo S. Systems Analyst > "Reporting can be a bit rigid, and API/search behavior sometimes requires workarounds." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118779) EG Erin G. Director of IT > "The ticketing system is by far the strongest aspect of the product and has been flexible enough for us to customize around our environment and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) AC Ajay C. EUS Engineer > "From a support engineer point of view, it improves response time and makes tracking easier. Once everything is configured properly, it becomes part of the daily workflow..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121029) MJ Mayank J. Global IT Service Delivery Manager > "major feature missing is - you cant fetch report of Agent availability." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TE Trajkovi E. Principal Analyst > "It streamlines IT service management by combining ticketing, automation, and reporting in a single platform." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118803) HP Hardik P. Sr. Software Engineer > "Pricing structure can also be a little confusing at first since it's not always obvious what's bundled into each plan." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7180730) MB Maki B. Local HR > "The platform is intuitive, reducing onboarding time, while still offering solid automation for ticketing, SLAs, and workflows." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121028) EG Ekta G. SEO Executive > "Honestly, the initial setup and customization options can feel a bit overwhelming." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) NO Nathalie O. Scrum Master IT > "During my recent implementation, I leveraged its capabilities to build high-performance custom workflows that required precision and scalability. While the platform offers..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7095459) LF Lex F. Platform Admin > "Last year, I have rated Freshservice with below expectation ratings due to restricted platform customization. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151209) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) AM Ajay M. Technical Architect > "Mobile app is a bit clunky too when you're trying to update something quickly on the go." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7178644) EG Ekta G. SEO Executive > "Setting up routing rules and automated workflows took very little time compared to our old system, which drastically cut down our first-response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7189157) MD Mark D. Director of Operations > "I have been working with ITSM products long enough to remember local fat client interfaces and the web client experience is never as fast or consistent. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082783) ARS Abdul Rehman S. Director Information Technology - Service Delivery and Engineering > "It has helped streamline our IT service management processes, improve efficiency through automation, and enhance visibility across operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7118062) CY Chandresh Y. AVP-IT > "Additionally, users often cite limitations in customization, API rate caps, and occasional performance bottlenecks." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7111478) EG Erin G. Director of IT > "Compared to other ticketing platforms we’ve used in the past, Freshservice has been much more open to customer feedback and willing to improve the platform over time. While..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7153853) JC Josh C. Help Desk and System Admin > "There are some minor ui issues, and running reports can be a hassle to get the data you are looking for." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079621) PG Princy G. Social Media Specialist > "Its intuitive design allowed our team to adopt the system quickly, while automation features streamlined repetitive tasks and improved productivity." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7159785) BM Bruno M. VP IT > "I am unable to get a support person when having a question or needing help configuring." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113612) MM Mahesh M. IT Security Engineer > "Freshservice provides a well-structured ITSM platform with a clean UI and smooth ticket lifecycle management." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) CR Carlos R. Systems Engineer > "Certain 3rd party connectors (Workday) are cost prohibitive to adopt. " [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7152781) LB Lucas B. IT Service Desk Analyst > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate,..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7098265) DM Deepak M. Design Engineer > "The UI can feel laggy at times, and navigating across the platform can be overwhelming due to the large number of options and modules." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7166362) AD Akshay D. Devops Engineer > "What I liked most about Freshservice is its intuitive and clean interface, which makes it easy to manage tickets without a steep learning curve." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7145527) KP Karan P. Associate > "UI looks a little outdated." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3268671) VR Verified Reviewer Admin > "The interface is clean, easy to navigate, and helps improve response times." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7147551) Devin M. Senior Associate > "While the mobile app is a great tool, the interface can be difficult to navigate and settings are limited." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___2863195) SD Stefan D. Senior IT Tehnician > "The interface is intuitive, so onboarding new users is quick and efficient." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7115901) DF Deste F. IT HelpDesk > "Additionally, some integrations require extra setup effort or paid tiers, which can impact overall value." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7121021) MM Mahesh M. IT Security Engineer > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113394) MO Mark O. Head of Managed Services > "Integrations are not always clear, often rely on third parties (not clear how they are involved with your data either)." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7113691) NT Nate T. Sr SysAdmin > "great, we use it everyday and it also integrates with our cloud apps and slack chat well." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7117883) BD Benjamin D. Integration lead > "Lack of integration with some of our other applications." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___6573500) RV Rogelio V. ITSM Admin > "For some years, my experience has been great, adding new modules like Freshcaller and more Freddy AI integration." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7082111) Joas Andrito M. CTO > "one of the the things i dislike about Freshservice as far as i can remember Freshservice is unable to integrate with other software, like JIRA, for instance." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4352625) CM Chris M. IT Manager > "Active Directory integration works well, as does leveraging our SSO/MFA via Azure." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4490014) WS Wilben S. Cloud Engineer > "It's more tedious to do." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156605) TJ Tomas J. Senior EUC Specialist > "Freshservice is extremely easy to use for L1/L2 IT helpdesk Agents." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7156328) JB Joe B. Desktop Support Engineer > "Sometimes I don't want to contact support..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7079535) AL Alexander L. Senior Systems Administrator > "Freshservice is not over-architected like some products, and it’s simple and easy to get using right away." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7094649) GC Geoff C. Director of Information Services > "Support is great for simple things, but really disappointing when you have specific issues to your configuration, each time you are educating their team on your problem and..." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___3932151) Hana Ř. Leader of inventory > "What I like most about Freshservice is that it is easy to use and well organized." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7151858) AE Andreas E. Bereichsleiter IT > "Only indian support not able to understand them good" [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___4965079) MJ Mayank J. Global IT Service Delivery Manager > "Hope it simplifies more." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___7154377) TC Tony C. IT support > "my experience with the software is great but working with support has been horrible." [See full review](https://www.capterra.com/p/132997/Freshservice/#Capterra___2860275) [View Reviews](https://www.capterra.com/p/132997/Freshservice/reviews/) ## User interface [GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/) 4.37 (236) 4.55 (798) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important GoCodes Top features 30/48 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Backup and Recovery - Barcode/Ticket Scanning - Billing & Invoicing - Budget Tracking - Catalog Management - Collaboration Tools - Cost Tracking - Customer Database - Customizable Reports - Data Import/Export - Data Synchronization - eCommerce Management - Forecasting - Generative AI - Inventory Auditing - Inventory Control - Inventory Optimization - Inventory Tracking - IoT Integration - Kitting - Manufacturing Inventory Management - Mobile Access - Multi-Channel Management - Multi-Currency - Multi-Location - Order Management - Point of Sale (POS) - Predictive Analytics - Product Identification - Purchase Order Management - Real-Time Data - Reorder Management - Reporting/Analytics - Retail Inventory Management - Returns Management - Sales Reports - Search/Filter - Shipping Management - Status Tracking - Supplier Management - Third-Party Integrations - User Management - Vendor Managed Inventory - Warehouse Management [See all features](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#features) Freshservice 28/48 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Backup and Recovery - Barcode/Ticket Scanning - Billing & Invoicing - Budget Tracking - Catalog Management - Collaboration Tools - Cost Tracking - Customer Database - Customizable Reports - Data Import/Export - Data Synchronization - eCommerce Management - Forecasting - Generative AI - Inventory Auditing - Inventory Control - Inventory Optimization - Inventory Tracking - IoT Integration - Kitting - Manufacturing Inventory Management - Mobile Access - Multi-Channel Management - Multi-Currency - Multi-Location - Order Management - Point of Sale (POS) - Predictive Analytics - Product Identification - Purchase Order Management - Real-Time Data - Reorder Management - Reporting/Analytics - Retail Inventory Management - Returns Management - Sales Reports - Search/Filter - Shipping Management - Status Tracking - Supplier Management - Third-Party Integrations - User Management - Vendor Managed Inventory - Warehouse Management [See all features](https://www.capterra.com/p/132997/Freshservice/#features) ### Recognition No recognitions have been awarded to GoCodes Freshservice is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support GoCodes Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Freshservice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details GoCodes - By GoCodes - Located in United States - Founded in 2011 Freshservice - By Freshworks - Located in United States - Founded in 2011 ## Popular Comparisons [GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.37 (236)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) vs [Wasp Asset](https://www.capterra.com/p/80853/AssetCloud/)[4.47 (376)](https://www.capterra.com/p/80853/AssetCloud/reviews/) $1750/year Price $108/month 4.1 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/80853-130048/AssetCloud-vs-GoCodes-Asset-Management) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $19/month Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132997-164283/Freshservice-vs-Zendesk) [GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.37 (236)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) vs [EZO EAM](https://www.capterra.com/p/124047/EZOfficeInventory/)[4.59 (1,546)](https://www.capterra.com/p/124047/EZOfficeInventory/reviews/) $1750/year Price $65/month 4.1 Features 4.5 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/124047-130048/EZOfficeInventory-vs-GoCodes-Asset-Management) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $19/month Price $19/month 4.3 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132997/Freshdesk-vs-Freshservice) [GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.37 (236)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) vs [Reftab](https://www.capterra.com/p/136727/Reftab/)[4.70 (139)](https://www.capterra.com/p/136727/Reftab/reviews/) $1750/year Price $31.25/month 4.1 Features 4.5 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/130048-136727/GoCodes-Asset-Management-vs-Reftab) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $19/month Price R$35/month 4.3 Features 4.7 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132997-202528/Freshservice-vs-Milvus) [GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.37 (236)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) vs [Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[4.63 (1,369)](https://www.capterra.com/p/142562/Asset-Panda/reviews/) $1750/year Price Contact vendor for pricing 4.1 Features 4.4 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/130048-142562/GoCodes-Asset-Management-vs-Asset-Panda) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132997/LiveAgent-vs-Freshservice) [GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.37 (236)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) vs [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (342)](https://www.capterra.com/p/170401/ITGlue/reviews/) $1750/year Price $29/month 4.1 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/130048-170401/GoCodes-Asset-Management-vs-ITGlue) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.46 (778)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management) [GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.37 (236)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/) vs [Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (757)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) $1750/year Price Contact vendor for pricing 4.1 Features 4.6 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130048-162600/GoCodes-Asset-Management-vs-Limble-CMMS) [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.55 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $19/month Price $20/month 4.3 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/132997-169505/Freshservice-vs-Zoho-Desk)