# Compare GoCodes vs ManageEngine ServiceDesk Plus 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare GoCodes and ManageEngine ServiceDesk Plus based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/130048-179501/GoCodes-Asset-Management-vs-ManageEngine-Service-Desk-Plus

---

# GoCodes vs ManageEngine ServiceDesk Plus Features and Cost Comparison

Last updated June 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

GoCodesManageEngine ServiceDesk Plus2/4 selected

[GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.4 (235)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/)

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

[## GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.4 (235)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/)

Starting Price

$1750.00/year

Value-for-Money

4.3

Functionality

4.1

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

JP

CC

Based on [235 reviews](#user-reviews)

Positive

205

Neutral

25

Negative

5

[## ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.4 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Starting Price

$16.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

Based on [233 reviews](#user-reviews)

Positive

210

Neutral

15

Negative

8

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 4,070 reviews from asset tracking software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

GPS

4.5

Asset Tracking

4.8

Inventory Management

4.6

Equipment Tracking

5.0

Inventory Tracking

4.6

\--%Fit

Missing features

Not enough reviews

Feature ratings

GPS

NA

Asset Tracking

3.9

Inventory Management

4.2

Equipment Tracking

NA

Inventory Tracking

\--

User satisfaction

User satisfaction

4.4

User reviews[235](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/)

Ease of use

4.4

Functionality

4.1

Value for money

4.3

Customer support

4.4

User satisfaction

4.4

User reviews[233](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

Ease of use

4.3

Functionality

4.4

Value for money

4.3

Customer support

4.2

Price starts from

Price starts from

$1750Flat Rate, Per Year

-   Free version
-   Free trial

Price starts from

$16Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

GoCodes is built for trades and industry. Contractors, manufacturers, schools, and facilities use our QR tags, Bluetooth beacons & GPS trackers to manage equipment and stop tool loss.

Best for

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy implementation overhead or developer effort.

## User reviews

Pros & cons

JP

John P.

Coordinator of CTAE and Workforce Innovation

> "GoCodes is a good product to use for inventory management, tracking of equipment, and maintaining..."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6248244)

BM

Brian M.

BIM, Prefabrication Division manager

> "Cost of additional QR codes seems a bit high."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6225277)

CC

Christie C.

PR and Corporate Communications Manager

> "The reporting function is great so that we know what is out in the field still, who it has been..."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6234313)

HT

Hannah T.

Safety & Health Coordinator

> "At times it will not log the QR code as scanned in the excel sheet."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3701640)

Argenis U.

CEO

> "The scanner app is too reliable and allows me to keep track of my tools on the go."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___4934895)

BL

Brendan L.

IT Specialist I

> "This leads to inaccurate information being saved unless you go back and correct it until it takes."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3701367)

JP

John P.

Coordinator of CTAE and Workforce Innovation

> "GoCodes has been a tremendous asset to this process to track our purchased equipment in each..."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6248244)

RR

Robby R.

IT Specialist

> "Our staff struggles with scanning it in at every location they attend."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3701294)

CR

Cassandra R.

Safety

> "Since I have started using GoCodes, it has been a very Efficient and organized way to stored the..."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6241169)

KH

Keri H.

Tech Coordinator

> "The customer service of GoCodes leaves much to be desired."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3723569)

KS

Kim S.

Office Manager

> "Go codes is a great way to keep track of assessments of student therapists. "

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6247612)

ER

Elizabeth R.

Site Manager

> "inaccuracy in our historical of inventory."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3684782)

LV

Lacey V.

Admin asst for IT

> "It is very ease to add each inventory item, and to keep up with the status and info of each one."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6234323)

KH

Keri H.

Tech Coordinator

> "I have never been able to get a straight answer or actual help with an issue or quote."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3723569)

MS

Mina S.

Cityplanner

> "For us, this is fantastic because we often need the information when we don't have access to a PC."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6248629)

TB

Tracy B.

Project Manager

> "The communication and customer service is a bit lacking but the software is simple enough to work..."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___2843531)

JJ

Jay J.

Inventory

> "The app has really made things simple for managing inventory."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6247650)

TC

Taylor C.

Associate Director

> "The software is not as customizable as I would like."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___2844104)

TH

Terry H.

Account Manager

> "For equipment being sent to customers around the world this makes it very easy to track location..."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___3701533)

CC

Colin C.

Director of IT

> "wrong data format”."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___2860616)

BM

Brian M.

BIM, Prefabrication Division manager

> "Everything seems to work well, and was easily adapted in the construction field."

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___6225277)

MT

Mike T.

Vice President

> "The reports are not what I expected placement"

[See full review](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#Capterra___2860448)

[View Reviews](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/)

EL

Edier L.

Network administrator

> "The expirience was good lot of documentation and intuitive interface that helps to setup this tool, all the integration between assets,..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507)

Jeff B.

System Administrator

> "The only thing I don't care for are ALL the options that can be done to customize the software for your organization. "

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7175290)

CM

Craig M.

It infrastructure engineer

> "It has been a reliable platform for managing service requests and operational support, helping teams stay organized and maintain high service..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7170710)

YK

Yurii K.

Technical Support Specialist

> "Maintenance of Linux based version could be a problem if your team is mostly Windows specialist."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019)

Kit L.

IT Support Engineer

> "Clean customisable UI, great integration with other products by manageengine, regular updates and features make the product enjoyable."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7150962)

RV

Robert V.

IT Manager

> "The customization of templates is a but difficult to understand how the layout works."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592)

Austin E.

CTO

> "Great ticketing system that has a lot of customizable features and ways to import emails into actionable items"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7102463)

IP

ISHWARI P.

Trainee

> "Mobile app limitations lack some features from the desktop version."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6779077)

CQ

Connor Q.

IT Team Lead

> "Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7114581)

RV

Robert V.

IT Manager

> "Some fields are not available for reporting such as the description."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6765592)

AV

Ahmet V.

System Network and İnformation Sec Manager

> "The feature I like most about ManageEngine ServiceDesk Plus is the comprehensive and user-friendly service management infrastructure it offers."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372)

MS

Manuel S.

Engineer TI Sr.

> "It does not maintain an integration with Microsoft applications."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6396780)

Melih Ç.

Team Leader

> "It has many integration capabilities which is very important for changed customer environments and templates for Incidents/Requests are very..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143)

VR

Verified Reviewer

IT Manager

> "there are some functions inside some processes which are missing such as custom approval workflows in incident management or having the details..."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4605698)

EL

Edier L.

Network administrator

> "We don't use all the options available for deployment but is good to know there are there in case the company situation change."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7131507)

Harry S.

Systems & Digital Marketing Administrator

> "Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4236551)

Melih Ç.

Team Leader

> "I like ServiceDesk Plus as an ITSM tool and because its modules can be aligned according to its licencing, it helps customers' wallet thin."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6649143)

BS

Boyang S.

Junior Data Integration Developer

> "For a comprehensive ITSM solution, it can be quite pricey."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___4636210)

YK

Yurii K.

Technical Support Specialist

> "ManageEngine ServiceDesk Plus is a great tool for teams of any size."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7128019)

GV

Gerardo V.

Product Manager

> "The ZIA bot that is bundled only works in english, there are so many customers that needs spanish support and ZIA doesn't support it."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3525766)

AV

Ahmet V.

System Network and İnformation Sec Manager

> "Furthermore, its detailed reporting capabilities make it much easier to measure and improve processes."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___7054372)

MT

Michael T.

Service Delivery Manager

> "Lacks some configurability and isn't as flexible as top-tier products like ServiceNow"

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___3338320)

Justin G.

Director of IT

> "ServiceDesk Plus has a free version available to my non-profit and has been most helpful in support ITSM for a small organization."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___6647491)

AW

Andrew W.

Radpro

> "The only feature that is missing is the ability to turn back time."

[See full review](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#Capterra___2560011)

[View Reviews](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

## User interface

4.37 (235)

4.40 (233)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

GoCodes

Top features

46/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Asset Assignment
-   Asset Kitting
-   Asset Lifecycle Management
-   Asset Tracking
-   Audit Management
-   Audit Trail
-   Barcoding/RFID
-   Billing & Provisioning
-   Calendar Management
-   Check-in/Check-out
-   Complaint Monitoring
-   Compliance Management
-   Contract/License Management
-   Cost Tracking
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Depreciation Management
-   Digital Signature
-   Disposal Management
-   Document Management
-   Equipment Tracking
-   Fixed Asset Management
-   Funding Source Tracking
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Management
-   Inventory Tracking
-   IT Asset Tracking
-   Location Tracking
-   Maintenance Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Multi-Location
-   Purchase Order Management
-   QR Codes
-   Reminders
-   Reporting/Analytics
-   Reporting & Statistics
-   Reservations Management
-   Returns Tracking
-   Search/Filter

[See all features](https://www.capterra.com/p/130048/GoCodes-Asset-Management/#features)

ManageEngine ServiceDesk Plus

42/50

-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Asset Assignment
-   Asset Kitting
-   Asset Lifecycle Management
-   Asset Tracking
-   Audit Management
-   Audit Trail
-   Barcoding/RFID
-   Billing & Provisioning
-   Calendar Management
-   Check-in/Check-out
-   Complaint Monitoring
-   Compliance Management
-   Contract/License Management
-   Cost Tracking
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Data Import/Export
-   Depreciation Management
-   Digital Signature
-   Disposal Management
-   Document Management
-   Equipment Tracking
-   Fixed Asset Management
-   Funding Source Tracking
-   Generative AI
-   GPS
-   Historical Reporting
-   Inventory Management
-   Inventory Tracking
-   IT Asset Tracking
-   Location Tracking
-   Maintenance Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Multi-Location
-   Purchase Order Management
-   QR Codes
-   Reminders
-   Reporting/Analytics
-   Reporting & Statistics
-   Reservations Management
-   Returns Tracking
-   Search/Filter

[See all features](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/#features)

### Recognition

GoCodes is recognized as a top-rated tool in 2 Capterra Shortlist reports

ManageEngine ServiceDesk Plus is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

GoCodes

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ManageEngine ServiceDesk Plus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

GoCodes

-   By GoCodes
-   Located in United States
-   Founded in 2011

ManageEngine ServiceDesk Plus

-   By ManageEngine
-   Located in United States
-   Founded in 1996

## Popular Comparisons

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$1750/year

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Contact vendor for pricing

4.1

Features

4.5

4.4

Ease of Use

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4.4

Features

4.7

4.3

Ease of Use

4.8

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4.6

[View full comparison](https://www.capterra.com/compare/102188-179501/LiveAgent-vs-ManageEngine-Service-Desk-Plus)

[GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.37 (235)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/)

vs

[Reftab](https://www.capterra.com/p/136727/Reftab/)[4.70 (138)](https://www.capterra.com/p/136727/Reftab/reviews/)

$1750/year

Price

$31.25/month

4.1

Features

4.6

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/130048-136727/GoCodes-Asset-Management-vs-Reftab)

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$16/month

Price

$19/month

4.4

Features

4.3

4.3

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-179501/Freshservice-vs-ManageEngine-Service-Desk-Plus)

[GoCodes](https://www.capterra.com/p/130048/GoCodes-Asset-Management/)[4.37 (235)](https://www.capterra.com/p/130048/GoCodes-Asset-Management/reviews/)

vs

[Asset Panda](https://www.capterra.com/p/142562/Asset-Panda/)[4.63 (1,364)](https://www.capterra.com/p/142562/Asset-Panda/reviews/)

$1750/year

Price

Contact vendor for pricing

4.1

Features

4.4

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/130048-142562/GoCodes-Asset-Management-vs-Asset-Panda)

[ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[4.40 (233)](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$16/month

Price

$20/month

4.4

Features

4.5

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/169505-179501/Zoho-Desk-vs-ManageEngine-Service-Desk-Plus)