Covetrus Pulse vs Rapport: Which is a better fit?

Speaker 1: My name is Michael, and I'm the owner of our veterinary hospital. I give eVetPractice four out of five stars. Click below for more reviews. For eVetPractice, we were using AvaMark, which we found to be antiquated. We also wanted the ability to have a cloud based system, and that's why we chose eVetPractice. Several factors that went into our choice of picking eVetPractice. Number one is we were looking for a software that was cloud based, and we also liked how user friendly it was. It was very intuitive. We were able to set our team members, that had never used an online software before, in front of the eVetPractice, and very quickly they were able to figure it out. So, it was very user friendly. Another reason that we liked it is that it was very customizable for our practice and the way that we wanted to set things up. We also liked the templates that were available, so it saved our doctors a lot of time when they were taking notes. Those are the main reasons that we chose eVetPractice. Getting started with eVetPractice was extremely easy. There were a lot of online modules, training modules that we had, myself and the other person on our implementation team, we watched ahead of time. We met with our onboarding coach as well, so we felt very prepared the day that we rolled it out. We also required all of the people on our team to watch some of those training modules as well. There were plenty of resources available and the best feature was the online chat. So, anytime we ran into a problem, we just used that online chat feature and were able to get quick resolution. For anyone that's considering eVetPractice or any online practice management software, I would make a list of the things that are most important to you and your practice, and then just compare the software to your list. One of the things that I find eVetPractice is maybe a little lacking in is the reporting features for the business side of things. So, that's something that if that was really, really important to you, you may find that it doesn't meet every need that you have. But, if user friendliness and customization is really important, you're going to see eVetPractice move right to the top. So, for any advice is just to call your vendor and ask them for an account where you can test drive it. We were able to get time in before we made our choice, just to click around and play, just to see if we liked it or not. I would highly recommend that you do that as well.