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We love B2B sales teams of any size who need instant access to sales information in the field. Showcase is your replacement for ring binders, printed brochures, and heavy bags of sales materials.
Bloomfire’s Knowledge Management Software serves diverse industries, including business services, manufacturing, energy, finance, and insurance companies, enhancing efficiency and knowledge sharing.
This therefore exceeds customer expectations which is always good to do. We have been with Showcase now for a number of years and have enjoyed their ability to improve and add new features.
I think that some of the features should be upgraded. For example, there is no "drag and drop" feature on the folders section.
The front end can be used offline which is awesome for our reps on the road. Also it is endlessly customisable and super easy to use from the back end, as well as looking impressive from the front.
Initially, we had problems grouping the different pages in showcase. We are able to do this now.
I find Showcase super easy to use and a great way to give our clients and potential clients an easy way of updating themselves on our products.
Missing feature: For localised content we had to duplicate the presentation many times just to change the content for one link - it would be handy if there was another way to do this.
While there are many features that I have found useful, one of the most utilised is observing the slides that are attracting the most interest.
There is no page identification in the showcase, this will assist with tags.
It's a great way to not only communicate with your team and peers, but it also creates a motivating atmosphere. They beg to have their customers good comments posted to gain recognition.
I found the product hard to use, and we had a really bad customer onboarding experience.
I would recommend this for organizations that do have a lot of information that they need housed and want to push out and share this info in real time with their team, this is a great solution.
One of the biggest complaints we have is about indexing and navigation that can seem a bit cluncky at times.
Super easy to upload content and share information. The platform is very visually appealing and there is almost no learning curve to engage with it.
Stopping in middle and having to go back and do over.
I love the flexibility with it, as it allows us to accomplish what works best for our team. The staff at Bloomfire is fantastic and always willing to help.
It is difficult to find information in the Strut area.
Pippa: I'm Pippa. I'm the knowledge and training coordinator for the customer service department at Burberry. Globally we have a little bit over 10,000 employees, and overall I'd probably give Bloomfire five stars. So previously, being customers have hubs in the service department, we have a lot of information. We struggled to keep it all in one place. I think we tried various different solutions using many different softwares, but we really needed somewhere to keep it central and to keep it well organized and have an administrator looking after it frequently, which is something that's been a really positive change for us. We chose Bloomfire because of the strong customer support they offer. We check in with them regularly, which has been really, really helpful for us. We also chose them because it was a very user-friendly and visually appealing platform, as well as being a very big name and a leader in this field of knowledge management. So it was very much something we knew was tried and tested and would work for us. On a whole, the integration was pretty easy. I think the most difficult part was just that we had a large volume of information. The actual integration using the CSV and everything like that was pretty straightforward. It was very user-friendly. It was just time-consuming to move across so much information. I think for anyone considering getting Bloomfire, I'd definitely recommend having some people in your team who have some time dedicated just to keeping on top of managing the platform, especially if you have a lot of content. The platform itself very user-friendly. It's very adaptable but as things do with knowledge management, you just need to keep on top of it. You need to have a little bit of awareness. They have some really great tools, such as a tool that marks things as green if they've been checked within a certain amount of time, which then marks it as expired or current, which we found a really great tool in the last 12 months or so.
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