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AI-native platform designed for large organizations to automate CRM and workflows with no-code to streamline customer-facing and internal processes at speed and scale.
Technology, financial services, logistics, manufacturing, professional services, and travel industries.
Creatio also deserves praise for its proactive approach to customer feedback. They continuously adapt and improve their platform based on user suggestions, which is truly outstanding.
Heavy usage may suffer from performance issues.
The ease of use and ability to quickly learn how to customize the solution myself instead of relying on a super technical resource.
Printables and Reports can be difficult to work with and seem to have fallen behind the quality represented elsewhere in the software.
Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone.
No one falls through the cracks. There simply aren't any cracks to fall through.
We achieved considerable improvement of sales and marketing productivity. Our improved interactions with clients resulted in increased revenue and customer loyalty.
You have to be aware of the changes that you make from the beginning or it would be difficult to go back.
I like Front as the best shared inbox tool on the market - it has the most functions/features, was the easiest to deploy and solves all of our issues.
Sometimes I do miss dragging an email into a folder and having it pop back into my inbox when the customer responds. Front has tagging, but I have found that I still miss using folders.
It's very intuitive to talk with the team and get back to customers/prospects with an answer. A win win and great investment for company that works digitally.
Because of the way we work, we copy and paste the text of the sent e-mail in our other systems. This delay, especially when one sends many e-mails, is particularly annoying.
We love using this for syncing with Pipedrive - the implementation was easy. The powerful autoresponders are helpful as well.
There are a couple niche, specific limitations that we have that we have to build workarounds for. Honestly can't think of a major pain for our use case.
Very useful, you can have it in the comfort of your phone and it is what I like the most, it is easier to use and the customer service is perfect, very flexible and personalized.
Plugin is a little bit confusing. Sometimes it's hard to differentiate which one is order and subscriptions due to the top down feature and no different color line.
Heather: I'm Heather, sales operations manager. I give Creatio a four out of five. For more reviews like this, click below. Before Creatio, we had Sales Logics CRM. It was a program that wasn't cutting edge enough. Didn't have enough ability to move with the direction that our company was going in. And we weren't able to change it as much as we would like to. And so we were looking for a more versatile product. And we did look at salesforce.com and have used it in the past. And that one was just a little bit too large for what we wanted and Creatio was just a better fit. We chose Creatio because it required low code. It was easy to customize to what we needed. Its price point was better than some of its larger competitors. Another big reason we chose Creatio is because of its user-friendly UI. User adoption is very important to us and we wanted to make sure that we had as much compliance as possible. We also really enjoyed the app feature that they have with a lot of our sales reps being outside sales. Getting started with Creatio CRM is difficult as getting into any CRM. Usually is, we had to migrate all of our data into a new system and learn a new process. It took a matter of months to get everything situated and looking exactly like we wanted it to and then train our new team. We didn't have any major hiccups in the process. And the support team was very helpful in getting us ready to go. And everything did happen on time and pretty seamlessly. I think that Creatio CRM is a good fit for mid-sized companies that are looking for a malleable CRM and aren't looking to go full blown into the CRMs and going into something like salesforce.com and they want something that is user-friendly. You'd want to also check out what connectors they have. Very similar to other CRMs that you look at. They do have an app store that's helpful. And so depending on what your industry is, you'll be able to shop around and see what's available. You also can check out their academy and see what the community has to say about their products. The other thing that's really helpful with Creatio is that they do respond quickly to Request Me by the community. And so going on their website and viewing, that would also be very helpful in making your decision.
Isabel C.: Hello. I am Isabel. I am the founder of my own company and I am rating Front in three. For more reviews, please look down below. Before trying Front, I had Meetingbird. It was a small plugin or add-on that allow me to schedule appointments through my email. I was in love with Meetingbird. Then I noticed that it was bought by Front. So I decided to try Front because of Meetingbird. The reason why I tried Front, besides of giving me the sense of our growing, fast growing and robust company, was that they allowed me to use the Meetingbird plugin, but also prepare the path for my growing company, because I see my company with a team bigger than right now. So I said, "I will do one learning curve and they will integrate all my team when it's time." Starting with Front was not that easy as I thought. It seems an intuitive app and I helped by email and with someone that reached me out and asked about my context and situation. What they warned me is that it was only for one person, it will be an overkill, as it ended up being. If you are considering trying Front, I will encourage you to do it if you are a team. If you are only you, it will be overwhelming. But Front, it's [Kaleed 00:02:00], it's fast growing. They are solid and their onboarding process is done by... They care, just that. But it will be with you in your growing process, but you have to start with a small team to give a shot to Front.
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Creatio CRM
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