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Creatio CRM vs Front: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 2,203 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
4.7
Support Ticket Management
--
Chatbot
NA
Inbox Management
--
Email Management
4.5
% Fit
Not enough reviews
Feature ratings
CRM
5.0
Support Ticket Management
3.2
Chatbot
--
Inbox Management
4.7
Email Management
4.8
User satisfaction
4.7
User reviews123
Ease of use
4.7
Functionality
4.7
Value for money
4.7
Customer support
4.7
4.6
User reviews269
Ease of use
4.5
Functionality
4.4
Value for money
4.2
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

AI-native platform designed for large organizations to automate CRM and workflows with no-code to streamline customer-facing and internal processes at speed and scale.

Technology, financial services, logistics, manufacturing, professional services, and travel industries.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-84d56d41-da2e-446f-692d-08d95d242972
Heather L. M
Sales Operations Manager
4.0

Heather: I'm Heather, sales operations manager. I give Creatio a four out of five. For more reviews like this, click below. Before Creatio, we had Sales Logics CRM. It was a program that wasn't cutting edge enough. Didn't have enough ability to move with the direction that our company was going in. And we weren't able to change it as much as we would like to. And so we were looking for a more versatile product. And we did look at salesforce.com and have used it in the past. And that one was just a little bit too large for what we wanted and Creatio was just a better fit. We chose Creatio because it required low code. It was easy to customize to what we needed. Its price point was better than some of its larger competitors. Another big reason we chose Creatio is because of its user-friendly UI. User adoption is very important to us and we wanted to make sure that we had as much compliance as possible. We also really enjoyed the app feature that they have with a lot of our sales reps being outside sales. Getting started with Creatio CRM is difficult as getting into any CRM. Usually is, we had to migrate all of our data into a new system and learn a new process. It took a matter of months to get everything situated and looking exactly like we wanted it to and then train our new team. We didn't have any major hiccups in the process. And the support team was very helpful in getting us ready to go. And everything did happen on time and pretty seamlessly. I think that Creatio CRM is a good fit for mid-sized companies that are looking for a malleable CRM and aren't looking to go full blown into the CRMs and going into something like salesforce.com and they want something that is user-friendly. You'd want to also check out what connectors they have. Very similar to other CRMs that you look at. They do have an app store that's helpful. And so depending on what your industry is, you'll be able to shop around and see what's available. You also can check out their academy and see what the community has to say about their products. The other thing that's really helpful with Creatio is that they do respond quickly to Request Me by the community. And so going on their website and viewing, that would also be very helpful in making your decision.

How Capterra sources reviews
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video-2bcf9d4c-635e-44ca-611a-08d92c6be272
Isabel Cristina C
Founder
3.0

Isabel C.: Hello. I am Isabel. I am the founder of my own company and I am rating Front in three. For more reviews, please look down below. Before trying Front, I had Meetingbird. It was a small plugin or add-on that allow me to schedule appointments through my email. I was in love with Meetingbird. Then I noticed that it was bought by Front. So I decided to try Front because of Meetingbird. The reason why I tried Front, besides of giving me the sense of our growing, fast growing and robust company, was that they allowed me to use the Meetingbird plugin, but also prepare the path for my growing company, because I see my company with a team bigger than right now. So I said, "I will do one learning curve and they will integrate all my team when it's time." Starting with Front was not that easy as I thought. It seems an intuitive app and I helped by email and with someone that reached me out and asked about my context and situation. What they warned me is that it was only for one person, it will be an overkill, as it ended up being. If you are considering trying Front, I will encourage you to do it if you are a team. If you are only you, it will be overwhelming. But Front, it's [Kaleed 00:02:00], it's fast growing. They are solid and their onboarding process is done by... They care, just that. But it will be with you in your growing process, but you have to start with a small team to give a shot to Front.

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User interface
130149 video thumbnail}
1 Video
132901 video thumbnail}
1 Video
130149
5 screenshots
132901
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Creatio CRM

18/37
  • Alerts/Escalation
  • Automated Routing
  • Autoresponders
  • Call Center Management
  • Chatbot
  • Conversation Intelligence
  • Customer Portal
  • Gamification
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Multiple Data Sources
  • Queue Management
  • Real-Time Monitoring
  • Service Level Agreement (SLA) Management
  • Task Automation
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • API
  • Collaboration Tools
  • CRM
  • Customizable Fields
  • Dashboard
  • Data Security
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Predictive Analytics
  • Reporting & Statistics
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
See All features
Hide Customer Service Software Features -

Front

Top Features
26/37
Show Customer Service Software Features +

Creatio CRM

--

Front

--

Creatio CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Front
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Creatio CRM
  • By Creatio
  • Located in United States
  • Founded in 2014
Front
  • By Front
  • Located in United States
  • Founded in 2013
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