--- title: "Compare Creatio AI CRM vs eWay-CRM 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Creatio AI CRM and eWay-CRM based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/130149-152769/bpm-online-CRM-vs-eWay-CRM" page_type: "comparison" language: "en" --- # Creatio AI CRM vs eWay-CRM Features and Cost Comparison Last updated September 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Creatio AI CRMeWay-CRM2/4 selected [Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.7 (151)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) [## Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.7 (151)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) Starting Price $40.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [151 reviews](#user-reviews) Positive 145 Neutral 2 Negative 4 [## eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.5 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Starting Price $20.00/month Value-for-Money 4.4 Functionality 4.3 Ease of Use 4.4 Customer Service 4.6 Reviews Sentiment PA Based on [826 reviews](#user-reviews) Positive 766 Neutral 46 Negative 14 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Zoho CRM 4.3 (6,999) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### Salesforce Sales Cloud 4.4 (18,810) * * * Starting Price $25.00 Per User,Per Month Free Trial Free Version * * * User rating 90% of reviewers rated it above 4 stars * * * ### Brevo Marketing Platform 4.6 (3,521) * * * Starting Price $9.00 Usage Based,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### Ploomes CRM 4.9 (442) * * * Starting Price $22.00 Per User,Per Month Free Trial Free Version * * * User rating 100% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 13,596 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 72%Fit Not enough reviews Feature ratings Data Security 4.6 Contact Management 4.6 Activity Dashboard \-- Contact Database 4.9 Data Import/Export 4.3 70%Fit Missing features Feature ratings Data Security NA Contact Management 4.5 Activity Dashboard 3.6 Contact Database 4.6 Data Import/Export 4.3 User satisfaction User satisfaction 4.7 User reviews[151](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.5 User reviews[826](https://www.capterra.com/p/152769/eWay-CRM/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.4 Customer support 4.6 Price starts from Price starts from $40Per User, Per Month - Free version - Free trial Price starts from $20Per User, Per Month - Free version - Free trial Best for Best for Creatio is an AI CRM and workflow platform where people and AI agents work together with no limits on users, agents, or workflows. Built for midsize and large organizations. Best for Small to mid-size businesses and services using Outlook and Microsoft 365—construction, consultants, insurers, manufacturers—teams needing integrated CRM for email tracking, quoting, and reporting. ## User reviews Pros & cons EC Eduardo C. CRO > "From a technology perspective, it provides the governance, scalability, integration capabilities, and enterprise architecture needed..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___7166148) NR Nicole R. Marketing Specialist > "This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve it." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6824878) OG Octavio G. IT Manager > "We compared Creatio with traditional top tier CRMs and foud that in that area it is very price competitive because it has tools and..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___7052109) Alona R. Business Analyst > "It can be challenging to discern where to start or how to progressively leverage the tool's full potential, as the numerous..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6092321) VR Verified Reviewer Business Development Director > "Great value for money, great team in the UK that was able to answer every question and took the time to actually listen" [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___7155943) VS Viktoriia S. Marketing Associate and Social Media Specialist > "Sometimes, we had an issue with the scheduled emails feature." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6178125) VR Verified Reviewer Marketing Manager > "Overall, Creatio CRM provided a robust solution for managing marketing campaigns and customer relationships in one place." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6804345) SS Samuel S. Director of LCS > "Creatio Support is not very helpful and it takes explaining the same thing many times for support to understand." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6180836) VS Vine S. Software Engineer > "Ease of use and how accessible it is for any person regardless of their technical level to start implementing features." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___7166831) EA Elvia A. Ingeniero en sistemas computacionales > "I have seen that it takes time to respond, the waiting times are very slow, I don't know why everything is compiled at the time of..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___4984126) VR Verified Reviewer Business Development Manager > "We've managed the transformation project internally, and our team now effectively utilizes the system for lead management, opportunity..." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___5070768) VS Viktoriia S. Marketing Associate and Social Media Specialist > "For some reason, it did not send, but overall, nothing much to complain about." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6178125) VR Verified Reviewer Software Developer > "Creatio is flexible and modern, and I had good control over customizations." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6812429) MR Masud R. Human Resource Manager > "With Creatio CRM, I haven't realized major concerns" [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6133014) ME Michael E. Vp > "Presenter very good content and also show the how to." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___7166956) SS Samuel S. Director of LCS > "It has been very frustrating for our team." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6180836) SH Stuart H. IT Support > "Easy to use and a great system for your sales team." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___7166258) SS Samuel S. Director of LCS > "Creatio Support is not very helpful and it takes explaining the same thing many times for support to understand." [See full review](https://www.capterra.com/p/130149/bpm-online-CRM/#Capterra___6180836) [View Reviews](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) PMA Peter M. A. Head of Development and Projects > "It extends Outlook in a useful way without unnecessary features like campaigns, sales trends (we have that in the ERP), etc. And..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7184010) PC Petra C. Operational Director > "That feature was perfect for tracking time spent on calls, but it’s no longer available." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7121604) RC Radomira C. Sales Representative > "It serves as a clever 'external brain' within my Outlook, allowing me to offload my tasks and focus on my work without the constant..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114632) JV Jan V. Project manager, technický ředitel > "I miss the function of creating e.g. an entry from the diary function. When e.g. minutes of a meeting are written in the diary, the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6846634) BB Brandon B. Engineer > "It is good for project tracking, security and tracking sales and follow-ups. When trained to use it effectively you can enjoy the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7099082) RR Ronel R. Administration staff > "Fact that things duplicate themselves likes e-mails and documents in task but also placed on deal or contact while you can not..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6584448) GS Gaurav S. Business Development Manager > "Designed for smaller agencies, eWay simplifies facts capture, retrieval and pipeline control even as providing seamless touch sync..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6577646) LL Lucie L. Digitazion manager and product development > "Still, one significant con is that it is not possible to view tabs alongside main project/deal information on the first page, which..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6863284) TJ Tomas J. CEO > "eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6565257) JP Jiří P. CTO > "It does not seem to be updated and its synchronization does not work reliably." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7117090) DM Dan M. President > "The modules are almost limitless in their customization options which allows us to design module types that perfectly support the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6518643) VJ Vlada J. Owner > "In addition, when one would be willing to use the old Outlook (why, for God's sake!) and has a modern Copilot+ laptop with AArch64..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6584304) RN Renata N. administrator > "My favorite feature in Eway is how seamlessly it integrates with other systems and how quickly i can access the information i need." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7026343) MtR Markéta R. Executive manager > "Settup or adjustments of specific data views in the system are quite complicated for ordinary user and I usually have to ask for..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7032426) SS Shivendu S. Family Advocate > "It is not additional apps that are required and instead gives impressive features like request tracking and video training which..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6750711) BK Bailey K. IT Manager > "Some simple features, like creating folders inside project documents, are still missing." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054315) JnP Ján P. Sales manager > "Seamless Outlook integration, intuitive UI, fast search, and reliable sync across our team each day." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009383) TL Tereza L. Process Analyst > "The online version currently lacks some essential features we need." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115991) TL Tereza L. Process Analyst > "Outlook Integration: The native integration with Outlook, a huge plus for our workflow." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115991) LZ Lucie Z. Accounting Consultant > "Caller identification is missing/limited — it doesn’t reliably show who is calling based on CRM contacts." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7089631) AG Alexandra G. KAM > "It supports productivity and helps streamline routine CRM tasks effectively." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114517) VR Verified Reviewer Consultant > "One drawback is that the new version of Outlook does not seem to integrate properly with the system." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7067504) KR Katerina R. Senior ELT Consultant > "It allows to manage work smoothly and handle most tasks without any issues." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115121) JK Jana K. production technician > "When I want to upload items to a project, it takes a long time and causes the entire eWay system and associated email to freeze." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6882909) AS Anastasiya S. Marketing Manager > "The fact that it is integrated in the Outlook and the latest updates which make it easier to add new contacts directly from the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6834960) ML Michaela L. assistant > "Sometimes templates don't get overwritten correctly." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114553) SS Shubham S. Data Analyst > "The automation gear are a first-rate time-saver and the responsive IT help adds to its reliability. While there are occasional..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6591367) MR Martin R. Solution Design Engineer > "UI feels a bit outdated." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) PC Petra C. Operational Director > "The great thing is that we don’t need to open anything else — we simply arrive at work, open Outlook, and everything is right there..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7121604) MR Martin R. Solution Design Engineer > "Cannot be integrated into the new Outlook." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) T Tomáš Š. CEO > "The system is user-friendly, well-integrated with Outlook, and offers many useful features that allow us to manage things..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7022918) JD Jan D. Senior Partner > "Only available with old Outlook, which does not correspond with the latest approach to IT and customer service." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020078) BM Bob M. Sr Account Manager > "It is very easy to add users, update the forms, and train others on how to use it getting them up to speed quickly." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7178274) J Jana Ž. Online Business Expert > "Our internal system does not align with eWay's rights settings, which limits our ability to use it fully." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6748223) KiD Kateřina D. Sales > "We don't use all the modules, but I can imagine that if a company used everything connected, offers, orders, marketing, accounting,..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6758201) PC Petra C. Operational Director > "Now it must be entered manually, which is a pity." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7121604) LK Lucky K. Senior Analyst > "Implementing eWay-CRM became the excellent choice for our corporation, absolutely transforming our project control and..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6565017) JF Jiří F. Senior Consultant > "I also find e-mail management not working as I would expect." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7117057) LR Lubos R. CFO > "It is fully integrated in MS Outlook and has wide reporting possibilities via Power BI." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7102755) BK Bailey K. IT Manager > "Customization takes time for users who are not technical." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054315) FK Flore K. Compliance Manager > "The audit trail for emails and tasks makes reviews smoother, and onboarding new users doesn’t take long." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7055497) KnM Kristýna M. quality manager > "Questions are not direct and lack context for further work with the data. And since we are in the Czech Republic, why can't this..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7001626) JR Jana R. Sales Administrative > "I really appreciate the Outlook integration and the ability to keep all client and project information in one place." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7036431) PD Pavel D. sales > "the Outlook add-in sometimes takes a while to load, which can be a bit frustrating during busy workdays." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6832459) PB Pierre B. Scala Developer > "I store all customer info, meeting notes and tasks in one place, so nothing gets lost and everyone stays on the same page." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6793874) JS Jozef S. Director > "Unable to connect Pohoda lists and Eway." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020765) LD Lenka D. plant manager > "The program offers a wide range of features, and I also appreciate the regular updates that reflect current changes." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009177) MR Martin R. Solution Design Engineer > "Dashboard are basic." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) JP Jiří P. CTO > "Its integration in to Outlook males it super easy to work with which is its biggest advantage compared to other CRM systems." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7117090) RF Rui F. Data Analitics > "Issue with recuring login screen pop up, losing focus of current task." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6728692) PP Petra P. Account manager > "Certain notifications and reminders for sending emails or completing tasks are also useful." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7106084) AV Agoston V. Business Development Manager > "Estimated revenue Column shows "0" result at all business opportunities in the online version." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6669633) RJ Radka J. Výrobní firma > "I like the ability to record notes, save emails and documents, schedule tasks and much more." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6550779) GR Gretchen R. Vice President > "I accidentally deleted a field and restoring it came with an extra support cost, which was frustrating." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6784055) T Tereza Š. project manager > "The only minor issue is slower performance when there are many records in the diary, but everything else is positive." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054280) DH Debbie H. Business Development Manager > "Sometimes the Search Companies section can be a bit temperamental which then results in duplicate entries." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6882819) LZ Lucie Z. Accounting Consultant > "Aside from that, it’s a dependable tool for maintaining shared contact information and context." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7089631) PP Petra P. Account manager > "Probably the more data there is, the slower it is and the more it freezes." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7106084) DD Daniel D. Trader > "It helps me quickly filter customers based on various criteria." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7073988) P Patrik Č. Quality manager and service technician. > "I wouldn't say I don't like it, but the least convenient thing is that the document templates cannot be edited by the user." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6832411) PV Phillip V. Project Coordinator > "Works well if you are connected to a good stable internet, not too great if you are on the road and using slower Wifi speeds." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7058099) HJ Hana J. Sales Manager > "The mobile app, while useful, may not offer all the functionalities of the desktop version." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6566433) AG Alexandra G. KAM > "The system is fast, intuitive, and well-organized, which makes it easy to navigate and use on a daily basis." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114517) JD Jan D. Marketing Manager > "However, user willingness to filling the database is quite poor due to the problems with the panel." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6589515) JD Jan D. Senior Partner > "Simple and useful service helps everyday business development needs, mainly when contacting different companies." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020078) AK Adam K. Business Development Specialist > "sometimes it feels a bit laggy but not a huge deal." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7074075) NP Nick P. Sales Director > "We need to develop the system further, but to date, recording key customer information has improved greatly, we are just starting..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6887450) MW Magdalena W. Sales Support Specialist > "the system layout is not very clear, I don't know all the functionalities of the system and they are not clear to me," [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6669535) LD Lenka D. plant manager > "Its user interface is intuitive and easy to use, allowing me to manage my accounting efficiently even without prior in-depth..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009177) JB Jana B. Accounting consultant > "I am using eWay-CRM only for enter and create tasks for me or for my colleagues and for attendance so i cannot tell what i dislike." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6051600) AO Anna O. Project Manager > "simplicity of the tool, it´s working really intuitive and it´s scalable, but depend on values and data which you are monitoring." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7089136) RN Renata N. administrator > "There is not much i dislike about Eway,but sometimes it takes a bit longer to load." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7026343) RC Radomira C. Sales Representative > "I like the mobile app - it gives me quick access." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114632) HS Heiko S. Managing Director > "That you are unable to design the pdf and print layout." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6698139) RC Radomira C. Sales Representative > "It is a very clever platform - Outlook integration, offline version." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114632) KS Karel S. sales and marketing > "the connection/compatibility to our ERP system is not possible, this is weakness" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6770494) DC Dalibor C. Business development manager > "Generally robust system, for profesional users , I have short time experience to evaluate more the eWay CRM" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7022431) BB Bharat B. Director > "Some access settings are confusing for users in multiple groups." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6763301) HJ Hana J. Sales Manager > "I am working with eWay CRM for more than 1/2 year and it helps me to manage business opportunities very well." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6566433) PH Per H. Engineer > "The endless update delays in the middle of something more important and it turns up just as you are about to leave" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6833638) TJ Tomas J. CEO > "eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6565257) BK Bailey K. IT Manager > "Customization takes time for users who are not technical." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7054315) DM Dan M. President > "The modules are almost limitless in their customization options which allows us to design module types that perfectly support the..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6518643) AR Adam R. Application enginer > "The new visual design is not the best and we are keeping the old one." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6854287) JnP Ján P. Sales manager > "Seamless Outlook integration, intuitive UI, fast search, and reliable sync across our team each day." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009383) DK Dan K. CTO > "Usability of web version is lower than Outlook's plugin, but Outlook plugin limits usage inside Outlook." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6487611) AG Alexandra G. KAM > "The system is fast, intuitive, and well-organized, which makes it easy to navigate and use on a daily basis." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114517) KK Kieran K. Business Development Executive > "The layout can be sometimes confusing to navigate." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6514804) TJ Tomas J. CEO > "eWay-CRM is a robust, feature-rich solution with strong Microsoft Outlook integration and high customization, adaptable to diverse..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6565257) VR Verified Reviewer Consultant > "One drawback is that the new version of Outlook does not seem to integrate properly with the system." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7067504) RN Renata N. administrator > "My favorite feature in Eway is how seamlessly it integrates with other systems and how quickly i can access the information i need." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7026343) MR Martin R. Solution Design Engineer > "Cannot be integrated into the new Outlook." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) JnP Ján P. Sales manager > "Seamless Outlook integration, intuitive UI, fast search, and reliable sync across our team each day." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009383) Ondrej S. Acoustician > "Integration to Outlook has it's drawbacks." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___4692045) TL Tereza L. Process Analyst > "Outlook Integration: The native integration with Outlook, a huge plus for our workflow." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7115991) MM Martina M. Head of Sales > "I think there is a lack of integration with Office 365 online." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___3117432) PC Petra C. Operational Director > "The great thing is that we don’t need to open anything else — we simply arrive at work, open Outlook, and everything is right there..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7121604) MR Martin R. Solution Design Engineer > "Dashboard are basic." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7118588) AG Alexandra G. KAM > "The system is fast, intuitive, and well-organized, which makes it easy to navigate and use on a daily basis." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7114517) P Patrik Č. Quality manager and service technician. > "I wouldn't say I don't like it, but the least convenient thing is that the document templates cannot be edited by the user." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6832411) LD Lenka D. plant manager > "Its user interface is intuitive and easy to use, allowing me to manage my accounting efficiently even without prior in-depth..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7009177) JD Jan D. Marketing Manager > "However, user willingness to filling the database is quite poor due to the problems with the panel." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6589515) DC Dalibor C. Business development manager > "Generally robust system, for profesional users , I have short time experience to evaluate more the eWay CRM" [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7022431) MW Magdalena W. Sales Support Specialist > "the system layout is not very clear, I don't know all the functionalities of the system and they are not clear to me," [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6669535) KiD Kateřina D. Sales > "We don't use all the modules, but I can imagine that if a company used everything connected, offers, orders, marketing, accounting,..." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6758201) JD Jan D. Senior Partner > "Only available with old Outlook, which does not correspond with the latest approach to IT and customer service." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___7020078) PB Pierre B. Scala Developer > "I store all customer info, meeting notes and tasks in one place, so nothing gets lost and everyone stays on the same page." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___6793874) TK Tomáš K. IT manager > "Some steps the support technician took were not described in installation documentation." [See full review](https://www.capterra.com/p/152769/eWay-CRM/#Capterra___4717756) [View Reviews](https://www.capterra.com/p/152769/eWay-CRM/reviews/) ## User interface [Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/) 4.72 (151) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/) 4.47 (826) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Creatio AI CRM Top features 49/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/130149/bpm-online-CRM/#features) eWay-CRM 23/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/152769/eWay-CRM/#features) ### Recognition No recognitions have been awarded to Creatio AI CRM No recognitions have been awarded to eWay-CRM ### Deployment & support Creatio AI CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos eWay-CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Creatio AI CRM - By Creatio - Located in United States - Founded in 2014 eWay-CRM - By eWay System - Located in United States - Founded in 2008 ## Popular Comparisons [Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.72 (151)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $40/month Price $25/month 4.6 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-130149/Salesforce-vs-bpm-online-CRM) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $20/month Price $20/month 4.3 Features 4.4 4.4 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-152769/HubSpot-CRM-vs-eWay-CRM) [Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.72 (151)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $40/month Price $20/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130149-152373/bpm-online-CRM-vs-HubSpot-CRM) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $20/month Price $25/month 4.3 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-152769/Salesforce-vs-eWay-CRM) [Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.72 (151)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $40/month Price $14/month 4.6 Features 4.3 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/130149-155928/bpm-online-CRM-vs-Zoho-CRM) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $20/month Price $14/month 4.3 Features 4.3 4.4 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/152769-155928/eWay-CRM-vs-Zoho-CRM) [Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.72 (151)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $40/month Price $50/month 4.6 Features 4.3 4.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/130149-157279/bpm-online-CRM-vs-Dynamics-365) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $20/month Price $7/year 4.3 Features 4.5 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152769-204998/eWay-CRM-vs-Bigin-by-Zoho-CRM) [Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.72 (151)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $40/month Price $7/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130149-204998/bpm-online-CRM-vs-Bigin-by-Zoho-CRM) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) $20/month Price $250/month 4.3 Features 4.7 4.4 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/152769-210630/eWay-CRM-vs-Kylas) [Creatio AI CRM](https://www.capterra.com/p/130149/bpm-online-CRM/)[4.72 (151)](https://www.capterra.com/p/130149/bpm-online-CRM/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) $40/month Price $250/month 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130149-210630/bpm-online-CRM-vs-Kylas) [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (826)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $20/month Price $50/month 4.3 Features 4.3 4.4 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/152769-157279/eWay-CRM-vs-Dynamics-365)