--- title: "Compare Creatio AI CRM vs Dynamics 365 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Creatio AI CRM and Dynamics 365 based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/130149-157279/creatio-ai-crm-vs-Dynamics-365" page_type: "comparison" language: "en" publication_date: "2026-11-09" --- # Creatio AI CRM vs Dynamics 365 Features and Cost Comparison Last updated November 9th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Creatio AI CRMDynamics 3652/4 selected [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.7 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.7 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) Starting Price $40.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.7 Customer Service 4.7 Reviews Sentiment Based on [151 reviews](#user-reviews) Positive 145 Neutral 2 Negative 4 [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [5,865 reviews](#user-reviews) Positive 5,175 Neutral 554 Negative 136 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### monday CRM 4.7 (468) * * * Starting Price $12.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Claritysoft CRM 4.5 (256) * * * Starting Price $29.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### NetSuite 4.2 (2,086) * * * Starting Price Contact vendor for pricing Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (1,009) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 13,270 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Data Security 4.6 Contact Management 4.6 Data Import/Export 4.3 Contact Database 4.9 CRM 4.7 73%Fit Missing features Feature ratings Data Security NA Contact Management 4.4 Data Import/Export 4.5 Contact Database 4.5 CRM 4.4 User satisfaction User satisfaction 4.7 User reviews[151](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) Ease of use 4.7 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.4 User reviews[5,865](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 Price starts from Price starts from $40Per User, Per Month - Free version - Free trial Price starts from $50Per User, Per Month - Free version - Free trial Best for Best for Creatio is an AI CRM and workflow platform where people and AI agents work together with no limits on users, agents, or workflows. Built for midsize and large organizations. Best for Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## User reviews Pros & cons EC Eduardo C. CRO > "From a technology perspective, it provides the governance, scalability, integration capabilities, and enterprise architecture..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7166148) AH Aantt H. Quality Assurance > "The software is unreliable for call centers, and the vendor lacks emergency escalation during major downtime." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7190792) OG Octavio G. IT Manager > "We compared Creatio with traditional top tier CRMs and foud that in that area it is very price competitive because it has tools and..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7052109) AH Aantt H. Quality Assurance > "Support provided no ETA, no workaround, and only sent useless boilerplate replies." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7190792) VR Verified Reviewer Business Development Director > "Great value for money, great team in the UK that was able to answer every question and took the time to actually listen" [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7155943) AH Aantt H. Quality Assurance > "Horrible telephony reliability (Velvetel) and terrible support SLA." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7190792) VR Verified Reviewer Marketing Manager > "Overall, Creatio CRM provided a robust solution for managing marketing campaigns and customer relationships in one place." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6804345) NR Nicole R. Marketing Specialist > "This is one of my primary uses and I have wasted a lot of time after accidentally deleting a section and having no way to retrieve..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6824878) VS Vine S. Software Engineer > "Ease of use and how accessible it is for any person regardless of their technical level to start implementing features." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7166831) Alona R. Business Analyst > "It can be challenging to discern where to start or how to progressively leverage the tool's full potential, as the numerous..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6092321) VR Verified Reviewer Software Developer > "Creatio is flexible and modern, and I had good control over customizations." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6812429) VS Viktoriia S. Marketing Associate and Social Media Specialist > "Sometimes, we had an issue with the scheduled emails feature." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6178125) ME Michael E. Vp > "Presenter very good content and also show the how to." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7166956) SS Samuel S. Director of LCS > "Creatio Support is not very helpful and it takes explaining the same thing many times for support to understand." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6180836) SH Stuart H. IT Support > "Easy to use and a great system for your sales team." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7166258) EA Elvia A. Ingeniero en sistemas computacionales > "I have seen that it takes time to respond, the waiting times are very slow, I don't know why everything is compiled at the time of..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___4984126) NR Nicole R. Marketing Specialist > "The new email marketing design section is a great improvement." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6824878) VS Viktoriia S. Marketing Associate and Social Media Specialist > "For some reason, it did not send, but overall, nothing much to complain about." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6178125) MR Masud R. Human Resource Manager > "Creatio CRM comes with best CRM features and is also very capable when it comes to lead tracking and management." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6133014) MR Masud R. Human Resource Manager > "With Creatio CRM, I haven't realized major concerns" [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6133014) TG Tatjana G. Project manager > "It has effectively facilitated the consolidation of our projects, even with the geographical dispersion of some of the team members." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6090328) SS Samuel S. Director of LCS > "It has been very frustrating for our team." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6180836) VR Verified Reviewer Business Development Associate > "They also offer a robust automation features such as lead nurturing and forecasting so we can prioritize sales efforts to meet..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___4798140) AH Aantt H. Quality Assurance > "The software is unreliable for call centers, and the vendor lacks emergency escalation during major downtime." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___7190792) JAEL John Aldous Earl L. L1 IT Infra Engineer > "It also provides advanced analytics and reporting capabilities to track performance, identify areas of improvement and make..." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___4780688) SS Samuel S. Director of LCS > "Creatio Support is not very helpful and it takes explaining the same thing many times for support to understand." [See full review](https://www.capterra.com/p/130149/creatio-ai-crm/#Capterra___6180836) [View Reviews](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) Andrea L. Innovation Manager > "It provides a centralized view of customers, invoices, transactions, and business data, making it easier to manage day-to-day operations efficiently." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186953) VR Verified Reviewer Analyst > "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) Blake A. IT Technician > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Zakaria G. AQA > "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833) Christopher V. Human Relations > "With Dynamics, they can track a high-value lead, update a pipeline forecasting model, and review financial compliance metrics without ever truly leaving their..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648) DH David H. Customer Service Rep > "I had to spend some time understanding the different menus, workflows, and settings before I felt comfortable.ervice team with simple needs, the number of..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7211126) Blake A. IT Technician > "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Christopher V. Human Relations > "No system is perfect, and if anyone tells you Dynamics 365 doesn't have a dark side, they're either selling it to you or they haven't actually had to manage it...." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648) VR Verified Reviewer Sales Specialist > "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474) Blake A. IT Technician > "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) AB Amelia B. Fine Art Director > "It's been a game-changer for our team's efficiency and productivity, allowing us to streamline processes and gain valuable insights into our business..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7196550) VR Verified Reviewer AI Automation Specialist > "Getting there costs patience, because the interface is slow and the configuration is spread across several admin surfaces." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7204300) Christopher V. Human Relations > "You deploy exactly what you need to secure your current objectives be it Sales, Finance, or Supply Chain and scale up the architecture as your footprint expands." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648) VR Verified Reviewer CEO > "Sometimes it becomes slow and there are random bugs with invoicing and bank sync." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930) JP Jessica P. Sales Operations Manager > "The dashboard updates in real time, so I can see pipeline changes instantly, and the reporting tools are straightforward to set up without extra training." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7215922) AV Arne V. Controller > "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974) SS Sarita S. Lead software engineer > "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307) JP Jonathan P. Digital Content Specialist > "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) CT Cameron T. IT Service Desk Analyst > "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024) LoL Léo L. Lead Management > "Can sometimes feel a bit complicated to navigate, especially when trying to find specific information or complete certain tasks." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7215682) LB Lucas B. IT Service Desk Analyst > "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MG Matt G. Director > "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) EL Eduardo L. Safety Coordinator II > "I like how it brings different business functions together in one place, which makes keeping track of customers, tasks, and data much easier." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7200959) AB Amelia B. Fine Art Director > "One minor gripe is that the setup process took a bit to figure out, especially for our more junior team members." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7196550) Sadaf Yusuf M. HOD > "It is an absolute powerhouse for large-scale enterprises seeking data unity, though maximizing its full potential requires significant time, budget, and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7210998) VR Verified Reviewer Analyst > "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) LB Lucas B. IT Service Desk Analyst > "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) Breanna G. Onboarding Coordinator > "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) Manish C. Microsoft Admin > "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945) VR Verified Reviewer Administrative > "Also occasional bugs and issues might be irritating at times especially after the updates." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7194110) RS Radha S. Legal Assistant > "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) MS Martina S. VP > "It often feels like a system built for administrators rather than everyday users." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264) EW Emma W. Assistant Manager > "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966) BL Byron L. Software Developer > "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689) LB Lucas B. IT Service Desk Analyst > "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MG Matt G. Director > "Functionality and many of the issues still exist, which makes it difficult to use and navigate." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) VR Verified Reviewer Analyst > "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) MG Matt G. Director > "I find Dynamics licenses and cost of maintenance are still very expense for the value provided." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) JP Jessica P. Sales Operations Manager > "It keeps my daily follow‑up list fresh and saves me a few minutes each morning, which is a real win in my busy workflow." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7215922) Breanna G. Onboarding Coordinator > "Training new staff on it is difficult." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) JP Jonathan P. Digital Content Specialist > "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) JS Jack S. Finance Director > "It can feel heavy for teams that only need basic functionality." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372) RS Radha S. Legal Assistant > "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) KA Khyan A. Manager > "From a value perspective, it can feel expensive if you’re not fully utilising the features." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) VR Verified Reviewer Full Stack Developer > "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819) ZB Zakaria B. Sales rep > "The interface can be unintuitive at times, requiring extra effort to navigate and customize." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807) VR Verified Reviewer AI Automation Specialist > "What it covers, it covers in depth: the case model holds up, and most of it is reachable from outside the interface, which is what mattered for my work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7204300) CD Christian D. Manager > "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) KA Khyan A. Manager > "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) DF Denika F. Customer service > "The synching sometimes was off and made it different to find my saved stuff." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770) MB Matt B. Senior Software Engineer at JEOL USA > "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410) Junaid E. National IT Manager > "performance can sometimes lags if not optimized correctly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687) ML Mike L. Global Head of Product Development > "The integration with Excel and Outlook has really made my daily work easier, and the solution adapts well to a company's growth." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7188227) MW Mateja W. Consultant > "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) VR Verified Reviewer Data Scientist > "It also integrates well with other Microsoft products, which is useful for managing data and workflows across teams." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7214413) MG Matt G. Director > "I also find the reporting is atrocious." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) CC Christopher C. Brand Strategy Lead > "I like how the modules integrate so you can move from sales to invoicing to reporting without losing context." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7195466) MM Musa M. Software Developer > "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176) VR Verified Reviewer Data Scientist > "The dashboards and reporting tools make it easier to track sales activities and customer data." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7214413) JP Jose P. Senior Editos > "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695) Marquita V. SALES MANAGER > "I particularly value its seamless integration with the broader Microsoft ecosystem, which streamlines workflows significantly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7194228) KA Kalli A. Instructor > "Could be a little time consuming first couple of times you use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742) VR Verified Reviewer Technical Program Manager > "A strong point is having customer information, sales activity, and business processes connected in one system." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7200188) EI Eva I. business process analyst > "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) LB Lucas B. IT Service Desk Analyst > "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) RG Rne G. Sales > "Visuals aren't great and we usually end up creating reports in PowerBI which incurrs additional setup and resource" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6073356) RS Radha S. Legal Assistant > "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) MJ Monica J. Financial Analyst > "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452) MW Mateja W. Consultant > "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) MG MARIE G. Accountant > "Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481) KM Karl M. CISO > "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356) RAL ROSA ARLEIA L. GERENTE > "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007) VR Verified Reviewer Owner > "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383) JK Josie K. Realtor > "Had some security glitches and I was not able to easily retrieve my lost password and get into my account" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807) AF Angelica F. Student > "I like that Dynamics 365 keeps information organized and makes it easier to manage different tasks in one place." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7215701) FARES H. Accoutant > "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830) RR Rachid R. business development manager > "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898) MTA Md Tabrez A. Senior Associate > "Sometimes the performance goes wrong, otherwise, all is good." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6581390) MT Mary T. President > "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212) Masud R. owner > "One potential downside of Dynamics 365 is its complexity, which can require significant training and expertise to fully utilize." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6211646) CD Christian D. Manager > "However, I'm hopeful that it will get to that point with further investment from Microsoft." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) DY Deniz Y. Software Developer > "You have to really invest some tutorial for using 100% of the features which I still can't." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4721856) Dixit V. Support Engineer > "Dynamics 365 has been a valuable asset for our business." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6491623) SH Shane H. accounts > "Some users also feel that they are paying for features they don't need or use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4774867) TF Tayo F. Consultant > "Dynamics 365 has been a valuable asset for our business." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6442219) VR Verified Reviewer Administration > "Having to pay a fee, as I am unemployed" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5019728) VR Verified Reviewer Principal > "Driving revenue growth" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125) RM Renaud M. CCO > "It was ok, but I fund the software to be too cumbersome to use efficiently" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___3727185) VR Verified Reviewer AI Automation Specialist > "What it covers, it covers in depth: the case model holds up, and most of it is reachable from outside the interface, which is what mattered for my work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7204300) Zakaria G. AQA > "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833) EL Eduardo L. Safety Coordinator II > "The interface is pretty straightforward once you get familiar with it, and there are plenty of features to help streamline everyday work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7200959) AL Andre L. Program Manager > "First, the interface is a bit clunky and unorganized." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6240848) RW Ray W. Senior Consultwnt > "Great product to be honest, many different modules. But very good user interface but can be costly for implementation." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7045356) JM Justus M. Freelancer > "User interface: Some users may find the user interface of Dynamics 365 to be less intuitive or user-friendly compared to other platforms." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4390542) VK Victor K. Freelencer > "Its user-friendly interface and robust features have significantly enhanced our overall efficiency and collaboration." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6165236) JM Justus M. Freelancer > "Additionally, some users may find the user interface to be less intuitive compared to other platforms." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4390542) Blake A. IT Technician > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) VR Verified Reviewer IT Infrastructure analyst > "Integration: Integrating Dynamics 365 CRM with other systems or third-party applications can be challenging, especially if there is no out-of-the-box..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4595262) JP Jonathan P. Digital Content Specialist > "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) MS Manmohan S. Manager > "The software requires some technical expertise to set up and integrate with other systems, which may not be feasible for some businesses." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4603124) ML Mike L. Global Head of Product Development > "The integration with Excel and Outlook has really made my daily work easier, and the solution adapts well to a company's growth." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7188227) GN Gabriel N. Senior accounting officer > "This version, at least the one used by us, is lacking the following: 1. ability to integrate with other software 2." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5089251) Marquita V. SALES MANAGER > "I particularly value its seamless integration with the broader Microsoft ecosystem, which streamlines workflows significantly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7194228) IO Ioannis O. CEO > "Integrating LinkedIn contacts is somewhat complicated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4617245) AS Adefemi S. Customer service representative > "I like it’s an all round application that makes tasks easy." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6838572) CW Cavan W. SDR Leader > "Mostly ok, frustrating and hard to keep up to date." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6588751) NR Nilisha R. Compensation specialist > "Very easy to use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7100537) VR Verified Reviewer Principal > "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125) WL Warren L. General Manager > "Dynamics, like the rest of the Office package, is easy to use and very easy to pickup for someone who's never used it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6687899) KP Karen P. Quality Engineer > "Changes to the out the box version can be difficult to make" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6008735) RD Raymond D. Client service Agent > "Ever since I have started using Dynamic 365, this program has made my work has been easier to use and more time efficient." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509336) Lautaro D. HelpDesk N1 > "However, there are also some disadvantages to Dynamics 365." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4782110) LD Linus D. Marketing Director > "Dynamics 365 has a significant customer support players, and this resolves challenges that occur." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366881) RC Ryan C. Operations Manager > "Expensive but all good until there is an issue as customer support won't help" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6038713) TW Toshia W. Owner > "It has a amazing support system build in." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6103696) VR Verified Reviewer App integrations specialist > "Poor support on mac." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6224751) Mirza S. Software Tester > "I used it mostly for gathering user info and for managing tickets about production incidents, after taking a few days to get used to it, it was very helpful in..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___3526685) MF Michael F. Principal Developer > "Administration is rather confusing, and we end up needing support from Microsoft to support certain apps." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4320248) AC Anil C. Educator > "Provides personalized connected service and better support across channels. " [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4842375) IN Isaiah N. Digital sales manager > "Its customer support is slow at times and one is forced to wait for long" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6009377) [View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## User interface [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/) 4.72 (151) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) 4.37 (5,865) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important Adaptive Learning 120 Important Creatio AI CRM Top features 49/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/130149/creatio-ai-crm/#features) Dynamics 365 18/50 - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - AI Text Generation - Alerts/Notifications - API - Audience Targeting - Autonomous Task Execution - Batch Processing - Brand Tracking - Breadth of Partner Applications - Business Card/Badge Scanning - Calendar Management - Calendar/Reminder System - Calendar Sync - Call Center Features - Campaign Management - Case Management - Channel Management - Collaboration Tools - Commission Management - Communication Management - Contact Database - Contact Management - Content Management - Contract/License Management - CRM - Cross-system Integration - Customer Contract Management - Customer Database - Customer Engagement - Customer Journey Mapping - Customer Segmentation - Customer Social Profiles - Customer Support - Customer Support Portal - Customizable Fields - Customizable Reports - Customizable Templates - Customization - Data Import/Export - Data Import & Export Tools - Data Security - Data Visualization - Deal Management - Decision Making - Desktop Integration - Document & Content Mgmt. - Document Management [See all features](https://www.capterra.com/p/157279/Dynamics-365/#features) ### Recognition No recognitions have been awarded to Creatio AI CRM No recognitions have been awarded to Dynamics 365 ### Deployment & support Creatio AI CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dynamics 365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Creatio AI CRM - By Creatio - Located in United States - Founded in 2014 Dynamics 365 - By Microsoft - Located in United States - Founded in 1975 ## Popular Comparisons [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) $40/month Price $25/month 4.6 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-130149/Salesforce-vs-creatio-ai-crm) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $50/month Price $20/month 4.3 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,493)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $40/month Price $20/month 4.6 Features 4.4 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130149-152373/creatio-ai-crm-vs-HubSpot-CRM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (19,024)](https://www.capterra.com/p/61368/Salesforce/reviews/) $50/month Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $40/month Price $14/month 4.6 Features 4.3 4.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/130149-155928/creatio-ai-crm-vs-Zoho-CRM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (7,010)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $50/month Price $14/month 4.3 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $40/month Price $7/year 4.6 Features 4.5 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130149-204998/creatio-ai-crm-vs-Bigin-by-Zoho-CRM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.19 (1,341)](https://www.capterra.com/p/135618/Odoo/reviews/) $50/month Price $31.1/month 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (630)](https://www.capterra.com/p/210630/Kylas/reviews/) $40/month Price $250/month 4.6 Features 4.7 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/130149-210630/creatio-ai-crm-vs-Kylas) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (745)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $50/month Price $7/year 4.3 Features 4.5 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157279-204998/Dynamics-365-vs-Bigin-by-Zoho-CRM) [Creatio AI CRM](https://www.capterra.com/p/130149/creatio-ai-crm/)[4.72 (151)](https://www.capterra.com/p/130149/creatio-ai-crm/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (830)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $40/month Price $20/month 4.6 Features 4.3 4.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130149-152769/creatio-ai-crm-vs-eWay-CRM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,865)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.24 (2,086)](https://www.capterra.com/p/135757/NetSuite/reviews/) $50/month Price Contact vendor for pricing 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135757-157279/NetSuite-vs-Dynamics-365)