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AI-native platform designed for large organizations to automate CRM and workflows with no-code to streamline customer-facing and internal processes at speed and scale.
Mortgage operations teams, specifically processors and underwriters. Additionally we serve the QC and audit teams of large banks and agencies.
Creatio also deserves praise for its proactive approach to customer feedback. They continuously adapt and improve their platform based on user suggestions, which is truly outstanding.
Heavy usage may suffer from performance issues.
The ease of use and ability to quickly learn how to customize the solution myself instead of relying on a super technical resource.
Printables and Reports can be difficult to work with and seem to have fallen behind the quality represented elsewhere in the software.
Having marketing, sales and service in a single platform has easily been one of the best benefits to date. Outlook integration works perfectly and really saves time for everyone.
No one falls through the cracks. There simply aren't any cracks to fall through.
We achieved considerable improvement of sales and marketing productivity. Our improved interactions with clients resulted in increased revenue and customer loyalty.
You have to be aware of the changes that you make from the beginning or it would be difficult to go back.
Love that I felt like I was able to keep up with some of the always-changing guidelines. Customer service was always extremely responsive.
There have been times I will try to access the library through Uberwriter and I usually get an error message or it kicks me off of the page. This can be frustrating.
I love how multiple income types are available for underwriters to use to calculate their borrowers' income. I also love the Help and Library tabs which offer additional training videos for the user.
Slowness in the system which impairs in more demanding tasks.
Mostly easy to use; really like some of the helpful popups when it came to inputting self employed or other variable income. Extremely helpful information and guidance.
Lack of help to learn how to use it, the approach of telling me to go watch a video to learn is worthless.
I love this software and I'm so glad that I found it and decided to try it.
I use Income calculation part of it only. And it is simply the one stop destination.
Heather: I'm Heather, sales operations manager. I give Creatio a four out of five. For more reviews like this, click below. Before Creatio, we had Sales Logics CRM. It was a program that wasn't cutting edge enough. Didn't have enough ability to move with the direction that our company was going in. And we weren't able to change it as much as we would like to. And so we were looking for a more versatile product. And we did look at salesforce.com and have used it in the past. And that one was just a little bit too large for what we wanted and Creatio was just a better fit. We chose Creatio because it required low code. It was easy to customize to what we needed. Its price point was better than some of its larger competitors. Another big reason we chose Creatio is because of its user-friendly UI. User adoption is very important to us and we wanted to make sure that we had as much compliance as possible. We also really enjoyed the app feature that they have with a lot of our sales reps being outside sales. Getting started with Creatio CRM is difficult as getting into any CRM. Usually is, we had to migrate all of our data into a new system and learn a new process. It took a matter of months to get everything situated and looking exactly like we wanted it to and then train our new team. We didn't have any major hiccups in the process. And the support team was very helpful in getting us ready to go. And everything did happen on time and pretty seamlessly. I think that Creatio CRM is a good fit for mid-sized companies that are looking for a malleable CRM and aren't looking to go full blown into the CRMs and going into something like salesforce.com and they want something that is user-friendly. You'd want to also check out what connectors they have. Very similar to other CRMs that you look at. They do have an app store that's helpful. And so depending on what your industry is, you'll be able to shop around and see what's available. You also can check out their academy and see what the community has to say about their products. The other thing that's really helpful with Creatio is that they do respond quickly to Request Me by the community. And so going on their website and viewing, that would also be very helpful in making your decision.
Creatio CRM
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Creatio CRM
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