---
title: "Compare Zapier vs monday.com AI Work Platform 2026 | Capterra"
description: "Unsure of what to choose? Check Capterra to compare monday.com AI Work Platform and Zapier based on pricing, features, product details, and verified reviews."
source_url: "https://www.capterra.com/compare/130182-147657/Zapier-vs-monday-com"
page_type: "comparison"
language: "en"
---

# monday.com AI Work Platform vs Zapier Features and Cost Comparison

Last updated August 20th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

monday.com AI Work PlatformZapier2/4 selected

[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.6 (6,095)](https://www.capterra.com/p/147657/monday-com/reviews/)

[Zapier](https://www.capterra.com/p/130182/Zapier/)[4.7 (3,069)](https://www.capterra.com/p/130182/Zapier/reviews/)

[## monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.6 (6,095)](https://www.capterra.com/p/147657/monday-com/reviews/)

Starting Price

$9.00/month

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.5

Customer Service

4.4

Reviews Sentiment

Based on [6,095 reviews](#user-reviews)

Positive

5,702

Neutral

319

Negative

74

[## Zapier](https://www.capterra.com/p/130182/Zapier/)[4.7 (3,069)](https://www.capterra.com/p/130182/Zapier/reviews/)

Starting Price

$29.99/month

Value-for-Money

4.3

Functionality

4.6

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [3,069 reviews](#user-reviews)

Positive

2,942

Neutral

97

Negative

30

## Summary

* * *

Key features rated by users

Features selected based on 9,582 reviews from workflow management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

83%Fit

High performer

Feature ratings

Task Management

4.6

Customizable Reports

4.2

Commenting/Notes

4.3

Customizable Fields

4.5

Real-Time Data

4.5

\--%Fit

Missing features

Feature ratings

Task Management

4.5

Customizable Reports

NA

Commenting/Notes

NA

Customizable Fields

NA

Real-Time Data

NA

User satisfaction

User satisfaction

4.6

User reviews[6,095](https://www.capterra.com/p/147657/monday-com/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.3

Customer support

4.4

User satisfaction

4.7

User reviews[3,069](https://www.capterra.com/p/130182/Zapier/reviews/)

Ease of use

4.3

Functionality

4.6

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

$9Per User, Per Month

-   Free version
-   Free trial

Price starts from

$29.99Usage Based, Per Month

-   Free version
-   Free trial

Best for

Best for

A multitude of teams, big, small, and cross-functional, in a variety of industries worldwide. Its intuitive interface and customization capabilities makes it suitable for any project and business.

Best for

Small and mid-sized businesses. Zapier helps business owners, marketers, IT professionals, operations professionals, and more unlock the power of automation.

## User reviews

Pros & cons

LK

Lokesh K.

Application Developer

> "The AI integrations have been a game-changer for me, specifically for summarizing complex technical documentation and generating SEO-ready marketing content, which has significantly..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7142007)

SZK

Samara Zuri K.

Director of Project Controls and Finance

> "Monday.com lacks a native functionality for tracking overhead allocation, depreciation schedules, complex billing and earned value management ."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7176777)

CH

Corey H.

Senior Manager

> "Boards, columns, automations, and views can be tailored to suit different teams and workflows, allowing us to manage everything from day‑to‑day tasks to more complex operational processes..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139801)

CG

Ciaran G.

Operations Manager

> "Additionally, certain views and reporting tools lack depth compared to more specialised project management software, making it harder to extract detailed insights without extra setup or..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7141849)

ZB

Zion B.

Commercialization Sr. Associate

> "The ability to connect board - track multiple projects in one dashboard and the portfolio solution in enterprise are all amazing additions to company project tracking and workflow..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139316)

AB

Andreja B.

Senior Platform Engineer

> "At first, I spent way too much time tweaking colors and columns instead of actually working. Plus, their "seat-package" pricing system (where you must pay for a minimum of 3, 5, or 10..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7164335)

AH

Amber H.

CEO Owner

> "As someone who builds automated operational systems for various service trades, I find the ability to customize boards for everything from high-level project management to granular lead..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7149944)

ES

Eden S.

Brand Manager

> "In Asana, you can link multiple boards (or projects) quite easily, whereas in Monday, the process feels more complicated than it needs to be. While I understand that it is possible to..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7141605)

MD

Megha D.

Sr. Project Manager

> "The platform is user-friendly, visually intuitive, and adaptable to different workflows, which makes it easy to manage multiple projects efficiently. While there are some limitations in..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140787)

YS

Yashraj S.

Senior specialist

> "Mobile App Limitations: While the mobile app is functional, it lacks the full depth of the desktop version, making complex board management difficult on the go."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139317)

AW

Ashley W.

Property

> "The customisation options are strong, allowing you to tailor boards to suit your business needs, and the integrations make it easy to connect with other tools we already use."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139794)

AM

Aqiral M.

Project Management Solution for Growing

> "Also, the pricing structure becomes expensive if you need many seats or advanced features, and some important functions (like time tracking or certain automation) are only available in..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7057168)

DH

Daniel H.

Senior Lecturer

> "monday.com provides us with superb digital work planning and organization features which enables us to lay proper plans for all operations in our institution, allowing us to keep all..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7169356)

JP

Jonathan P.

Digital Content Specialist

> "I wish the reporting can be more in depth which I need for complex business and while handling large dataset the performance gets a bit compromised."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7160359)

KW

Keye W.

Chief of Staff

> "Overall, monday.com has been a valuable tool in helping us centralize workflows and improve operational efficiency. As we continue building out structured processes and integrating it with..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7145848)

LD

Lochlan D.

Director

> "Plenty of small businesses would benefit and don't, purely because of that barrier. And there's constant noise — non-native add-ons being pushed, AI features being promoted — when I just..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7142332)

LT

Luciano T.

Customer Management

> "The platform offers a high level of customisation, allowing teams to tailor workflows to their specific needs, which enhances productivity and collaboration."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7148415)

YS

Yashraj S.

Senior specialist

> "Notification Overload: The default notification settings can be overwhelming; if not carefully managed, users can easily lose important updates in a sea of "pings.""

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139317)

DH

Daniel H.

Senior Lecturer

> "Having monday.com has made collaboration on all our institution operations become a reality and has also made it easy for us to monitor the real-time status of all operations making it..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7169356)

KV

Kerri V.

Social Media Coordinator

> "If the number of active workspace is great than the notifications gets overwhelm to handle and the large board become bit hard to navigate through the project."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7163012)

PH

Paul H.

Creative Director

> "monday.com has also been a very useful link up point for our departments and teams allowing us to have a central workstation where we can collaborate on our operations easily to ensure..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7168473)

JT

Jody T.

Communications and Development

> "We have been with Monday.com for almost three years and just over a year ago we ran into a billing and platform upgrade simultaneously, this caused a problem for us to log in and we had to..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139875)

AF

Andreia F.

Head of Operations and Growth

> "What I like most about monday.com is the integration between CRM and work management — when a deal closes, the information automatically flows from one side to the other, which saves time,..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7144053)

MH

Michael H.

Sales and Support

> "Honestly, I dislike very little. But the two things would be notifications (tend to be overwhelming in quantity and hard to curate properly) and search (I'm not always able to search as..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7099759)

AH

Amber H.

CEO Owner

> "The automation engine is a game-changer; it allows me to create "hands-off" workflows that ensure nothing falls through the cracks, which is vital when managing multiple business entities..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7149944)

CH

Colton H.

Director of Product Development

> "That said, the cost feels high relative to how we use it—particularly for sales staff who primarily rely on it just to submit order forms, rather than leveraging its full capabilities."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139487)

Diego G.

Project Manager

> "For a roll-out project involving multiple locations, the ability to automate status changes and instant notifications is invaluable; it significantly reduces manual work and ensures all..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140495)

ZB

Zion B.

Commercialization Sr. Associate

> "For example, layered automations are not a thing, which can be very limiting, and the inability to automate based on formulas and text is frustrating."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139316)

JS

Justin S.

Digital Marketing and Content Executive

> "I enjoy collaborating across Monday.com because it allows me to work in a way to work best with each stakeholder, with every user having a tailored experience and only have the relevant..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139706)

LS

Leigh S.

Legal Services Manager

> "The requirement to subscribe with a minimum number of users made it less flexible, particularly for smaller teams or more tailored use cases."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140034)

RS

Radha S.

Legal Assistant

> "Once set up, it made collaboration much easier by clearly showing ownership, deadlines, and status updates in one place. While there is a bit of a learning curve at the beginning due to..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7135547)

AL

Ashley L.

HR and Systems Manager

> "Workflows are of course better, but when everything we've built is in automatons we have to essentially do a complete rebuild while still trying to run a business and use the product which..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140768)

DH

Daniel H.

Senior Lecturer

> "It provides us with great visual dashboards which allows us to monitor the status and progress of our operations in real time."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7169356)

LS

Ludmila S.

Manager

> "Monday's per-seat pricing model gets expensive fast — especially when you want to bring in cross-functional contributors (design, sales, support) who only need occasional access."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139503)

Enish S.

Operations

> "Task management is where it really shines; assigning owners, setting deadlines, and leaving update threads directly on tasks means we've cut our email back-and-forth by a lot."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7152385)

CL

Chantel L.

Head of PMO

> "People might start using it, but without clear guidance, they often use it inconsistently or don’t use the AI features effectively. If too much is introduced at once, it can feel..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139919)

Joylyn O.

Senior Content Marketing Manager

> "I love the amount of customization on monday.com because I can color-code tasks, automate tasks, and organize the information in the best way for my brain."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7185752)

GB

Giselle B.

Product Manager

> "Sometimes it’s not very easy to customize the columns for each subitem, which can make more detailed task breakdowns less flexible than expected."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139404)

TK

Tim K.

Assistant Professor Emeritus

> "It offers a great flexibility in term of customization in workflows which fits in different team needs also the interface is my favorite which feels modern and colorful."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7167775)

AA

Anja A.

Head of Support

> "I wish I could sort it by groups and have a calendar with all my tasks next to it so I can move it to the right time. But thats not a big relevant thing."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140355)

Don M.

Asst. Manager

> "What I liked most about monday.com is its intuitive and visually appealing interface combined with powerful workflow automation, making it easy for teams to manage projects and collaborate..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7125727)

JR

Jemma R.

Admin

> "The per-user cost adds up, and because of the way the plans are structured, you often end up paying for more seats or features than you actually need."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139828)

VR

Verified Reviewer

Operations Manager

> "Being able to see all our projects in one place with color coded statuses, timelines, and dashboards made a huge difference for our team's workflow."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7122678)

JL

Joe L.

IT Administrator

> "for example if multiple people are editing the same field it takes too long to update and the other person editing might add the same information twice."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7113635)

JPR

John Paul R.

Operations Support Manager

> "The versatility of the boards allows us to customize our operations exactly how we need them, making it a very powerful tool for business management."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139394)

DC

Daphnie C.

Operations Manager

> "Some features (like charts or reporting) are not as straightforward as you would expect, and sometimes it takes a bit of trial and error to get things right."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139347)

CS

Crystal S.

Chief Operating Officer

> "The ability to see the status of multiple tasks or projects at once is really helpful, and now they have expanded their templates and integrated AI so it is even easier and more effective..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139410)

CE

Conor E.

IT Manager

> "Sometimes it becomes clear that the system has sections in Beta mode, and as a result you may notice slowing or crashing, or the AI just not working as it should."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7142069)

AV

Alyssa V.

Office Manager and Project Coordinator

> "The automation features significantly reduce manual follow-up, and the platform integrates well with our daily task tracking and accountability systems."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139297)

NK

Nathan K.

Owner

> "There are so many times where I need the results of a formula column or integration with subitems and it is just not supported by monday"

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7141147)

VR

Verified Reviewer

Solution Deployment Manager

> "The "Battery Widget" and Gantt views are incredibly helpful for "client health" reporting as they provide an immediate, visual sense of progress that builds trust."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7144326)

AS

Abby S.

Marketing Manager

> "The main challenge is that linking items and automation can be a bit difficult and sometimes feels less intuitive than the rest of the platform."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140027)

GP

Gissett P.

Project Manager - Admin

> "Automations (like status updates, reminders, or notifications) save a lot of manual follow-up, which is useful when managing multiple jobs or vendors."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139321)

BK

Blerta K.

Language Instructor

> "There have been inconsistencies in some automation behaviors and there are a few template structures that did not behave the way they were previewed to behave."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7138878)

DH

Daniel H.

Senior Lecturer

> "Having monday.com in place has also allowed us to keep all our teams and departments connected, aligned and working together towards delivering exceptional learning and institution..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7169356)

VR

Verified Reviewer

Founder

> "I think that monday.com is a platform that is behind the times, and showing that they recently cut over 20% of their staff shows that they are potentially seeing a decent amount of..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7189740)

PC

Patrick C.

VP Strategy

> "I've used Monday.com to help manage several marketing projects and it is a very modern looking way to track progress, store vital information, and work togehter."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7151920)

VR

Verified Reviewer

Director marketing and communications Student Housing and Dining Srevices

> "Biggest con is that their is a learning curve to learn the software and it to make it work for you there is a lot of per-conversation that needs to happen about not only how workflow is..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7134475)

LS

Ludmila S.

Manager

> "From auto-generating task summaries to writing update drafts and surfacing blockers, the AI integration feels purposeful rather than bolted on — which is rare in this category."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139503)

RM

Rachelle M.

Manager

> "The Monday app has several bugs and limited functionality, which hopefully is being worked on as field workers tend to use tablets."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139691)

GT

Giulia T.

Marketing and communication coordinator

> "I like Monday because it brings a sense of structure and fresh momentum to my week. When it comes to value for money, Monday offers a lot through its robust set of tools that help me stay..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139972)

AM

Account M.

Account manager

> "Not very flexible for more complex or specific needs, and it often feels like you need to upgrade or pay more to unlock basic functionality."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140077)

VR

Verified Reviewer

DISTRIBUTION CENTER MANAGER

> "As someone with a background in logistics management, the ability to customize boards to track complex supply chain workflows is a game-changer."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7148068)

KJD

Klaas Jan D.

ceo

> "One significant drawback is that automatic email sending through Outlook is not available when using a personal Microsoft account."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139393)

LS

Leigh S.

Legal Services Manager

> "From a client services perspective, it supported file reviews, document tracking, and identifying outstanding items seamlessly."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140034)

ES

Emily S.

Executive Assistant

> "A bit overwhelming to start due to the large number of options/custom fields if you're just starting out with a CRM/project management software."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139434)

TR

Tuya R.

Senior Project Manager

> "It’s a powerful tool for managing workflows and staying aligned, especially for cross-functional teams. While there are some limitations and cost considerations, the benefits in efficiency..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140812)

KT

Kelli T.

Director of Marketing

> "I do wish there was a bit more of a visual option to see how things are getting done, the build vibe view didn't work well for me."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139433)

Joylyn O.

Senior Content Marketing Manager

> "This platform makes it easy for me to keep track of project details, communicate with my team, and maintain visibility on project progress."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7185752)

VR

Verified Reviewer

VP Marketing

> "Monday.com is a bit overwhelming with its features and almost offers too much in terms of workflow and templates."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7179405)

PW

Pari W.

CRC

> "It makes project tracking straightforward with customizable boards, timelines, and automation features that reduce manual work"

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139401)

MP

Mel P.

Project Manager

> "Updates seem to be mainly focused on AI at the moment, which can be frustrating, especially when features the community has been asking for for a long time continue to get pushed."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139885)

NN

Nicholas N.

Quality Assurance Manager

> "It simplifies task management and subsequent tracking of progress during projects plus it has some templates that needed very little alterations to use"

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7143269)

PL

Pam L.

Design Director

> "Reporting across multiple projects that are not of the same template can get a bit complicated"

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7141882)

AL

Amanda L.

Advancement Lead

> "We’ve used it for intake processes, project tracking, and internal coordination, and it has significantly improved efficiency."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139676)

MB

Matt B.

Founder

> "Sometimes the AI offers you solutions it can't live up to, for example scraping your emails for actions."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7142507)

SZK

Samara Zuri K.

Director of Project Controls and Finance

> "As a Director of Project Controls and Finance managing IT Services projects, monday.com has become one of the platforms that keeps both delivery and financial oversight moving in the same..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7176777)

BK

Babs K.

Administration

> "I don't have many cons for monday.com, but I'm having trouble understanding the use of "Build Vibe View" and some of these newer AI integrations."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139312)

PM

Pablo M.

QA engineer

> "It helped improve organization, collaboration, and visibility across the team. While some advanced features required a bit of time to learn, the overall benefits outweighed the learning..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7164150)

MR

Madelyn R.

Systems Manager

> "Limitations on # of boards for reporting, tech support not available on all levels of system. "

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139481)

Graham B.

HSEQ Lead Auditor

> "The easier and smoother interactions with information and data inputs once the web pages content has been built and ready for user input."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140886)

MC

Mathis C.

Senior Software Engineer

> "The user experience is not intuitive, making the learning curve steep and requiring substantial time investment."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7025915)

DS

Damaris S.

Internal Communication Specialist

> "The platform is intuitive, powerful, and helps improve order and productivity."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139339)

Shushanta P.

AI Team Lead

> "The user interface is a little bit complicated. If you have to see tutorials to use a tool that's not appropriate"

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___6777118)

VR

Verified Reviewer

Product Manager

> "Intuitive user interface that provides the end user with a lot of information at a first glance."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7122799)

LL

Lee L.

Owner

> "Overall, it wasn’t as streamlined or intuitive as I needed day-to-day."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7046753)

PF

Ping F.

Operations Analyst

> "It allows users to have a quick easy view on the tasks."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7134530)

KS

Kayla S.

CSR

> "Monday.com is not really user friendly."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___6886061)

VR

Verified Reviewer

Marketing Generalist

> "I love the fact that you can build in dependencies and it integrates with several other softwares such as Zoom, Gmail, and Slack (to name a few)."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7083156)

NK

Nathan K.

Owner

> "There are so many times where I need the results of a formula column or integration with subitems and it is just not supported by monday"

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7141147)

LR

Luis R.

IT manager

> "Integration with other tools is also a strong advantage."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140878)

BK

Babs K.

Administration

> "I don't have many cons for monday.com, but I'm having trouble understanding the use of "Build Vibe View" and some of these newer AI integrations."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139312)

VR

Verified Reviewer

Assoc Director AI

> "Monday.com is an excellent platform that integrates well and is extensible through their solid API."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7058602)

IL

Ilaria L.

Assistant Reservations Manager

> "What is not the ideal about this platform is that everything has to be inserted manually and it was not integrating with our main booking platform."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7049452)

FM

Fernando M.

Partner

> "You can even use the software as your ERP since it allows you to have integrations with Excel, Hubspot, and other software you use."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___6050256)

SG

Shannon G.

Chief Operating Officer

> "The form feature in monday.com also is not great, but the integration with jotform makes up for this"

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___6573801)

AM

Angelica M.

VP of Operations

> "Being able to imagine a setup and have something like the app builder create it for me is such a blessing."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139636)

KE

Katie E.

Director of Operations

> "The set up is a little cumbersome."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139648)

HT

Hans T.

Operation Manager

> "I have been working for years with Monday, creating Board, creating Dashboard and nowadays it is more easy to use, specially for Project."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7142311)

JL

Jessica L.

President

> "What I like least is some times the program is very difficult to use and figure out which apps to use with it."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7084802)

HP

Helena P.

Producer

> "Very easy to use, you can adjust it to your needs and the needs of your company."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140008)

SA

Sami A.

Client manager

> "sometimes it's complicated to use."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140035)

CB

Cassity B.

Director of Marketing

> "Overall I think its a pretty easy to use system and their knowledge base is helpful to figure out how to do things."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139379)

VR

Verified Reviewer

Marketing Generalist

> "The login situation is a little tricky."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7083156)

GT

Giulia T.

Marketing and communication coordinator

> "I also appreciate how responsive and helpful the customer support is when I need it. While I’ve encountered a few minor bugs here and there, they’ve never been a major issue and usually..."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139972)

AM

Account M.

Account manager

> "Smaller clients don’t get account management, so you’re left handling onboarding and support mostly through bots."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7140077)

Elena T.

Email Marketer

> "It sabes a lot of time and gives this premium vibe as an agency."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7105147)

VR

Verified Reviewer

Founder

> "It wouldn't surprise me if they had a major outage once a week that left monday.com completely unusable for a good portion of the work day."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7189740)

TF

Tripp F.

VP of Ops

> "The customer service is helpful and the system is a huge time saver."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139789)

ES

Ernesto S.

CEO

> "They have an automatized customer assistance but is not always accurate or very helpful"

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139453)

JB

Jared B.

Executive Director

> "Was able to get personalized support when needed."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139348)

ZJ

Zandile J.

Project Manager

> "Currently the Al credits are a bit tricky to explain to our clients, as partners."

[See full review](https://www.capterra.com/p/147657/monday-com/#Capterra___7139345)

[View Reviews](https://www.capterra.com/p/147657/monday-com/reviews/)

FH

Faith H.

Sales Opps

> "Zapier software has enabled me to give better support to my sales team by helping me link mutiple softwares and ensure consistent and correct information..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7103773)

DM

Donnie M.

Chief Revenue Officer

> "The CSV parser will only parse 50K records and since the lookup table only holds 100K entries, it completely messes up our Asset file imports."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7165194)

DS

Daniel S.

Manager

> "For deal monitoring it means I catch things faster without babysitting a group manually and for the dealership it means leads and updates flow into my..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7188996)

John C.

Founder

> "Unreliability veiled through ease-of-use, and byzantine permissions settings that make it difficult to complete integrations sometimes when paired with..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7112365)

Kartikeya G.

Property Manager

> "It’s straightforward to build basic Zaps off common triggers (new email, new row, new form entry, etc.), and we appreciate being able to start from..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7133211)

VB

Victor B.

Digital Operations Manager

> "Also, data manipulation and API solutions can be complex, even though they are relatively straightforward for simple 2 - 3 step automation, they can..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7013231)

Richard M.

Founder

> "Zapier is now the AI-native way to create automations and workflows for digital teams, I really enjoy using Zapier to connect platforms that don't have..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7189741)

MM

Michelle M.

Owner

> "Even simple automations feel overwhelming to them, and the interface isn’t very beginner-friendly. When workflows get more advanced, the learning curve..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7048886)

BB

Bonnie B.

Digital Systems Manager

> "As a result of Zapier's automations and integrations, we've been able to ease busy work for a number of our staff, tackle new projects more quickly, and..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7167760)

BB

Bonnie B.

Digital Systems Manager

> "Honestly, the only thing we don't love about Zapier is the lack of a good SharePoint connector, but I believe that has far more to do with Microsoft..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7167760)

Tony U.

Head of Growth

> "As Head of Growth, I rely on it to keep our acquisition data flowing cleanly between ad platforms, CRMs, and analytics tools without engineering..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7147662)

DR

Daniel R.

Product Manager

> "Pricing is based on TASKS, so if you make complex workflows (like in N8N) it can be very pricey, as each zap can consume a lot of tasks."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7012490)

DS

Daniel S.

Manager

> "Having one tool that handles both my personal deal monitoring and my dealership automation has been genuinely useful, even though they’re serving..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7188996)

JN

Josh N.

Realtor

> "The integration is a bit complicated at first, because it requires going through the steep learning curve that Zapier has, since without the proper..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6524442)

Tony U.

Head of Growth

> "The visual Zap builder is genuinely accessible, which means I can spin up a working automation in 10–15 minutes without pulling an engineer in."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7147662)

YA

Yasser A.

Graphic Designer

> "Solving those problems can take more time than I would prefer and the error messages aren't always obvious to the non-technical user that I am."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7160412)

Kartikeya G.

Property Manager

> "The biggest pros are the huge integration library, the no‑code editor, and the reliability for simple workflows."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7133211)

Richard M.

Founder

> "Occasionally, your apps will break and you'll have to reset or rebuild them, and that can be a frustrating experience."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7189741)

HA

Hayley A.

Marketing Manager

> "Using Zapier has made me feel more confident in my technical abilities and encouraged me to simplify my workflows myself, rather than reaching out to..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7127206)

IS

Ignacio S.

Real Estate Agent

> "Bugs and inadequate client assistance from teams sometimes stifle processes, particularly when combining several property management software involves..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7019919)

KK

Kevin K.

Marketing Manager

> "We use it to connect marketing, reporting, and communication tools like Google Workspace, Klaviyo, and internal systems."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7015093)

BM

Brandon M.

General Manager

> "Zapier sometimes will not categorize the leads properly depending on the lead source. But I think it's less of an issue with Zapier and more of an issue..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7014578)

MS

Michael S.

Marketing Manager

> "The interface is simple and it supports many integrations, which helps save a lot of time and improves workflow."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7110065)

KS

Keith S.

Co-Founder and Chief Executive Officer

> "Prior to finding this software my sales tools were not communicating with each other and I had to do everything by hand."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7117401)

Adrian P.

CEO

> "The multi-step Zaps allow for sophisticated automation that saves me hours of manual data entry every week."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7071838)

PG

Patricia G.

Customer Service Lead

> "Debugging specific errors when a connection fails is often confusing for people with little or no experience with network technologies."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7079844)

EP

Eric P.

ERP Supervisor

> "The number of pre-built integrations is vast, and it's actually quite smooth for smaller teams (like ours) with multiple things going on."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7166316)

AB

Ali B.

Owner

> "I have had issues with software API blocking Zap's effectiveness."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7161268)

CL

Caitlin L.

Website Owner

> "I love that it automates repetitive tasks, saving me tons of time and allowing me to work on other tasks and it also integrates super easily with tons of..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6593860)

NR

Nuria R.

Community Manager

> "Some triggers fail when I rename a file or tweak settings, so I end up on a pricier plan to keep all my Zaps running"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6805112)

JN

Josh N.

Realtor

> "This tool makes it easier for me to optimize my workflow since I can connect multiple tools from different platforms in a very simple way since Zapier..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6524442)

KK

Kevin K.

Marketing Manager

> "Debugging complex automations can be tricky, and there can be slight delays in running tasks."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7015093)

VR

Verified Reviewer

Sr. People Ops

> "It also has a community that helped me debug issues when I encountered them, as well as the client support team that has always remained attentive to..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7037187)

KC

Katherine C.

Chief Operations and Finance Officer

> "Changing automations was a pain when we had a change in staff and ownership of zaps needed to be adjusted."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7032881)

JN

Josh N.

Realtor

> "I can create automations both by data entry as well as by a scheduled date and time that are executed at the time I want, with this I make sure that..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6524442)

Nicholas B.

MD

> "While the platform is powerful, pricing can become expensive as usage grows, granted when we’ve messed up and built costly"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7013814)

JN

Josh N.

Realtor

> "It also has an advanced way of optimizing integrations since it has a developer mode in which through code I can be more specific with the tasks I want..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6524442)

RV

Ravi V.

Quality Adviser

> "It is bit expensive and when you start multi step zaps or if you require higher limits."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7028975)

Sahil K.

Quality Assurance Lead

> "It allows us to automate busywork, ensuring my data is seamlessly integrated across multiple platforms and that my backend processes run effortlessly."

[See full review](https://www.capterra.com/p/130182/Zapier/#GetApp___6629067)

RH

Ryan H.

Creative Manager

> "Setting up form submissions from Squarespace into Hubspot can be tedious if you are inexperienced. And not being able to use Webhooks without a paid plan..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6796384)

MS

Michael S.

Marketing Manager

> "It helps connect multiple apps and automate repetitive tasks without coding."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7110065)

LB

Lauren B.

Lead Content Creator

> "Unless you have a heavy recurring task load, such as completing forms on spreadsheets or signing documents on sites, it's not worth using."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6778572)

BF

Britany F.

Office Manager

> "I was successfully able to automate many processes and connect multiple apps together using zapier including Gmail, Quickbase, Google Calendar, and..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6737867)

HM

Homan M.

Co-founder

> "In particular, an agent named \[sensitive content hidden\] did a subpar job handling our concerns."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7155421)

Adrian P.

CEO

> "It acts as the universal translator for our tech stack, connecting virtually any app I use without requiring a single line of code."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7071838)

AR

Alec R.

Owner

> "I get reports about errors in certain Zaps, but I don't receive specific details about what the actual errors are, or how to fix them."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6780479)

AG

Anna G.

Digital Marketing Manager

> "I mostly use it for CRM integrations, like automatically updating contact records and triggering follow-ups, and it works reliably."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6874867)

JP

Jonathan P.

CEO

> "It works for most cases, but I could not make it work to automate replies to comments on my Instagram ads"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6456127)

YA

Yasser A.

Graphic Designer

> "This frees up my time for design and client needs so that I can focus on what I love doing."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7160412)

PM

Pavel M.

Product Manager

> "Terrible customer support, misleading plans features, huimliating cimmuncation and ojectionable refund policy"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6755070)

Richard M.

Founder

> "The overall cost of Zapier is incredibly affordable, considering that setting up APIs or doing your own out-of-the-box integrations would be ten times..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7189741)

PG

Patricia G.

Customer Service Lead

> "The cost can increase if you are going to do complex, multi-step automation."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7079844)

BW

Bridget W.

CEO Marketing Consultant

> "What I like most about Zapier is the ability to connect software without being a developer or relying upon the SaaS products themselves having native..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7047247)

BO

Babatunde O.

SEO Marketer

> "Just like other automation apps it gets pricey when you connect too many apps and you need to keep triggers online."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6791372)

Ederson V.

Systems Engineer

> "I've had very specific projects where I have to integrate two or more apps and when I look in Zapier, they already have a way to integrate them, this..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6628452)

KW

Kirsten W.

Head of Customer Success

> "Sometimes the zaps turn off unexpectedly or break easily when you change one thing and it can be a little annoying to go back and fix them."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6685132)

SH

Spencer H.

Software Developer

> "Zapier has made it simple to automate tasks between software that normally don’t talk to each other."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7172158)

CB

Christoph B.

COO

> "This limits the level of complexity for which it can be used."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7042548)

AB

Ali B.

Owner

> "Zapier makes it easy to create custom automations that solve complex problems cost effectively!"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7161268)

VR

Verified Reviewer

Python developer

> "Zapier software include limitations in customization, dependence on internet connectivity, limited app integrations, potential need for a paid plan, and..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6208470)

RM

Rene M.

VP of Operations

> "It has allowed me to manage and integrate my CRMs which has reduced double work significantly."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6884372)

Aaron G.

Membership and Development Director

> "I currently only use the free tier and it does not allow for more than one step to be utilized per Zap."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6853586)

Richard M.

Founder

> "I really appreciate their customer support, the ease of use, and the ability to use it to automate tasks and workflows."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7189741)

SS

Sierra S.

Admin

> "My manager and I spent about a week getting everything configured, and we found it wasn’t very intuitive at first."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7065915)

VR

Verified Reviewer

IT Administrator

> "The broad range of integration capabilities is what makes this service so important."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7127743)

SZ

Samantha Z.

Director of Operations

> "The programs I needed to connect are not available on Zapier."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7065816)

Nicholas B.

MD

> "It has improved efficiency across pretty much every team now, enabling us to scale processes without increasing overhead."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7013814)

JM

Jim M.

National Sales Director

> "It's expensive and sometimes difficult to integrate when I don't understand very clearly how the application can be used. And also the implementation..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6853971)

ZG

Zohreh G.

Senior Product Researcher

> "I like Zappier because it excels at automating workflows between different apps, saving time and reducing manual tasks."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6549139)

VR

Verified Reviewer

Sales Consultant

> "For small businesses or individuals, the free plan feels restrictive with limited tasks and features."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6624605)

BM

Brandon M.

General Manager

> "Zapier allows my leads to come in and be automatically added into my CRM system."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7014578)

RF

Ritchie F.

Producer

> "Zapier disconnects without clear notice and it can delay things as we didn't know anything was wrong."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6572177)

Samuel A.

Digital marketing manager

> "Zapier is a game changer for me in automation process across many apps for the type of complex marketing I do everyday with very less technicality..."

[See full review](https://www.capterra.com/p/130182/Zapier/#GetApp___6685100)

Ashley G.

Owner of Digital Ash Agency

> "It is complicated to learn and set-up. Since it is capable of doing so much, there is a lot that can go wrong."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7035488)

DS

Dave S.

Marketing Assistant

> "It has allowed non developer skilled people within our team to be able to integrate two of our most important platforms together seamlessly."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6588457)

AG

Anna G.

Digital Marketing Manager

> "The user interface is pretty slow and not the easiest to get around, and some features like certain zaps need a paid plan."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6874867)

TN

Tim N.

Owner

> "Zapier is a really neat tool to automate workflows and create reminders that trigger when I need the to."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6813658)

Sahil K.

Quality Assurance Lead

> "Accessing customer support can be tough and there seems to be a lack of communication around software updates"

[See full review](https://www.capterra.com/p/130182/Zapier/#GetApp___6629067)

BndL

Bénédicte L.

CEO

> "the platform is very comprehensive, enabling you to create both very simple automations and very advanced scenarios if you know enough about them"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6655295)

MB

Milly B.

Founder

> "The pricing gets expensive pretty quickly and it makes starting with automation more expensive than it needs to be."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6460241)

MMU

MD Mohin U.

Manager

> "Its user-friendly interface, extensive app integrations, and flexibility make it a powerful asset for streamlining tasks and boosting productivity."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6220263)

EK

Edward K.

App integrations specialist

> "The graphical editing experience is sometimes frustrating."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6463043)

SM

Sowmya M.

Content developer

> "The easy-to-use interface makes it an ideal choice for streamlining repetitive, mundane tasks."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6601932)

MM

Miranda M.

Administrator

> "Zapier is good at filling in the gaps, but not as helpful if you have customizable software to begin with. "

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4001455)

SB

Suzanne B.

Senior Sales Coordinator

> "The ease of use and easy navigation."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6825000)

Mike K.

Online Marketing Concultant

> "I also found their user interface to be confusing and not very intuitive."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4095215)

AP

Aura P.

Head of Business Intelligence

> "Really easy to use, as the platform contains lots of Zaps templates."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4989445)

Michelle K.

President and Founder

> "It was not user friendly and it was difficult to use."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4544046)

MS

Michael S.

Marketing Manager

> "The interface is simple and it supports many integrations, which helps save a lot of time and improves workflow."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7110065)

John C.

Founder

> "Unreliability veiled through ease-of-use, and byzantine permissions settings that make it difficult to complete integrations sometimes when paired with..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7112365)

EP

Eric P.

ERP Supervisor

> "The number of pre-built integrations is vast, and it's actually quite smooth for smaller teams (like ours) with multiple things going on."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7166316)

JM

Jim M.

National Sales Director

> "It's expensive and sometimes difficult to integrate when I don't understand very clearly how the application can be used. And also the implementation..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6853971)

BW

Bridget W.

CEO Marketing Consultant

> "What I like most about Zapier is the ability to connect software without being a developer or relying upon the SaaS products themselves having native..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7047247)

VR

Verified Reviewer

Solutions Manager

> "An update broke their integration with Microsoft Dynamics, and their answer was to just wait a month or so until they fixed it. "

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4991157)

Ederson V.

Systems Engineer

> "I've had very specific projects where I have to integrate two or more apps and when I look in Zapier, they already have a way to integrate them, this..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6628452)

GFM

Guy Fabrice M.

Gérant

> "High cost for advanced uses, dependence on third-party services, integration limitations, need for technical expertise, no advanced customization,..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4523181)

BW

Bridget W.

CEO Marketing Consultant

> "It was really easy."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7047247)

RH

Ryan H.

Creative Manager

> "It can be tricky to use at times."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6796384)

SC

Shelby C.

Attorney

> "Zapier was easy to use even though it was unfamiliar to me."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6801053)

Ngalla B.

CEO

> "It's difficult to make changes to a live zap."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4172863)

KH

Kelly H.

Customer Success Manager

> "Really easy to use, and the AI tool is really handy."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6689938)

SA

Shade A.

Founder

> "Sometimes it can be difficult to manage."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___4834688)

CB

Clint B.

Owner

> "I love that’s it’s so easy to use."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6751815)

PaR

Przemysław R.

IT Administrator

> "Sometimes it's complicated and not straightforward."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___3809563)

FH

Faith H.

Sales Opps

> "Zapier software has enabled me to give better support to my sales team by helping me link mutiple softwares and ensure consistent and correct information..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7103773)

Sahil K.

Quality Assurance Lead

> "Accessing customer support can be tough and there seems to be a lack of communication around software updates"

[See full review](https://www.capterra.com/p/130182/Zapier/#GetApp___6629067)

TS

Trevor S.

Operations Consultant

> "Customer serivce has helped me solve my issues and provide recommendations for improvement."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6599194)

MM

Michelle M.

Owner

> "The biggest challenge is that most of my clients struggle with it."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7048886)

Alfredo D.

CTO - Tech lead

> "There are so many apps, platform and services that is almost impossible not to find what You need, in more there are several ready made "receipt" to use..."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6023391)

FK

Francois K.

CMO

> "We are clients since 2020 and this is not acceptable."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___7031997)

NB

Nabil B.

Director

> "Their support are super helpful when you get too stuck."

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6537973)

JW

Joe W.

Marketing Lead

> "there isn't as much support as I thought there would be"

[See full review](https://www.capterra.com/p/130182/Zapier/#Capterra___6581128)

[View Reviews](https://www.capterra.com/p/130182/Zapier/reviews/)

## User interface

4.57 (6,095)

[Zapier](https://www.capterra.com/p/130182/Zapier/)

4.66 (3,069)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activities

150

Important

Activity Dashboard

120

Important

monday.com AI Work Platform

Top features

33/49

-   Access Controls/Permissions
-   Activities
-   Activity Dashboard
-   Activity Tracking
-   Adaptive Learning
-   AI Copilot
-   AI Text Generation
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Trail
-   Autonomous Task Execution
-   Business Process Automation
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Compliance Tracking
-   Cross-system Integration
-   Customizable Dashboard
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Decision Making
-   Dependencies
-   Document Management
-   Drag & Drop
-   Email Management
-   Flows
-   Forms Management
-   Generative AI
-   Graphical Workflow Editor
-   Mobile Access
-   Monitoring
-   Multi-step Planning
-   Natural Language Interaction
-   No-Code
-   Proactive Assistance
-   Progress Tracking
-   Project Workflow
-   Real-Time Data
-   Reporting/Analytics
-   Role-Based Permissions
-   Rules-Based Workflow
-   Search/Filter
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Updates
-   Workflow Configuration

[See all features](https://www.capterra.com/p/147657/monday-com/#features)

Zapier

14/49

-   Access Controls/Permissions
-   Activities
-   Activity Dashboard
-   Activity Tracking
-   Adaptive Learning
-   AI Copilot
-   AI Text Generation
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Trail
-   Autonomous Task Execution
-   Business Process Automation
-   Calendar Management
-   Collaboration Tools
-   Commenting/Notes
-   Compliance Tracking
-   Cross-system Integration
-   Customizable Dashboard
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Decision Making
-   Dependencies
-   Document Management
-   Drag & Drop
-   Email Management
-   Flows
-   Forms Management
-   Generative AI
-   Graphical Workflow Editor
-   Mobile Access
-   Monitoring
-   Multi-step Planning
-   Natural Language Interaction
-   No-Code
-   Proactive Assistance
-   Progress Tracking
-   Project Workflow
-   Real-Time Data
-   Reporting/Analytics
-   Role-Based Permissions
-   Rules-Based Workflow
-   Search/Filter
-   Task Management
-   Template Management
-   Third-Party Integrations
-   Updates
-   Workflow Configuration

[See all features](https://www.capterra.com/p/130182/Zapier/#features)

### Recognition

monday.com AI Work Platform is recognized as a top-rated tool in 5 Capterra Shortlist reports

Zapier is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

monday.com AI Work Platform

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Zapier

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

monday.com AI Work Platform

-   By monday.com
-   Located in Israel
-   Founded in 2014

Zapier

-   By Zapier
-   Located in United States
-   Founded in 2011

## Popular Comparisons

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[Zapier](https://www.capterra.com/p/130182/Zapier/)[4.66 (3,069)](https://www.capterra.com/p/130182/Zapier/reviews/)

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$29.99/month

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Features

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4.3

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[View full comparison](https://www.capterra.com/compare/19319-130182/JIRA-vs-Zapier)

[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,095)](https://www.capterra.com/p/147657/monday-com/reviews/)

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Price

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[View full comparison](https://www.capterra.com/compare/147657-184581/monday-com-vs-Asana-PM)

[Zapier](https://www.capterra.com/p/130182/Zapier/)[4.66 (3,069)](https://www.capterra.com/p/130182/Zapier/reviews/)

vs

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$29.99/month

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Features

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[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,095)](https://www.capterra.com/p/147657/monday-com/reviews/)

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4.5

Features

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4.5

Ease of Use

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[Zapier](https://www.capterra.com/p/130182/Zapier/)[4.66 (3,069)](https://www.capterra.com/p/130182/Zapier/reviews/)

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Price

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4.6

Features

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4.3

Ease of Use

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[monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[4.57 (6,095)](https://www.capterra.com/p/147657/monday-com/reviews/)

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