TPS Cloud Axis vs Doc.It Suite: Which is a better fit?

I mostly enjoy the helpful videos as we learn to use this new software. I also appreciate the kind customer service I have received when sending in tickets for assistance.

The report names are confusing because they are all so similar. I have a hard time getting the reports I want, so just use a few that I understand.

This is very helpful in invoicing and making sure jobs are profitable and is also a good training tool for employees and time management.

Practice management - find it too complex and sometimes confusing. We tried and not using it a the moment.

Great conversion process from the server based product. TPS support is outstanding.

Adding new clients - the process always feel awkward, and takes just a few more clicks than it should need to. Looking up history is clumsy at times.

Integration has been very smooth, easy for staff adapt to, imbedded tutorial videos very helpful. Overall we have been very pleased with the variety of components and logical flow of TPS Cloud.

Sometimes it might be hard to delete or edit an entry if someone is working on it.

The ability to annotate and mark-up documents with ease and allows paperless record keeping. The customer support is great when any issues result.

No instructions, no link or web URL for the client to navigate to and certainly no instructions at all. This might be one of the most poorly designed things in Doc-it.

A very good document managment product with good support team. I find there is still growth to come.

Clients tend to disregard the notifications as spam. Job Queue could be more user-friendly and offer more options.

It team has proven to be very responsive and helpful. Highly recommended software.

It was slow and ocassionally would lock me out of excel workbooks. Some data would get trapped if I accidentally opened a workpaper twice.

Feels like they take a true vested interest in your satisfaction. You don't feel like you're dealing with a large tech company, but a family business.

The updated calculator is horrible. Also, the program has become less user-friendly after the updates.