# Compare LeadSquared vs Freshsales 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LeadSquared and Freshsales based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/130199-155563/LeadSquared-vs-Freshsales

---

# LeadSquared vs Freshsales Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LeadSquaredFreshsales2/4 selected

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/)

[## LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.3

Customer Service

4.3

Reviews Sentiment

Based on [167 reviews](#user-reviews)

Positive

144

Neutral

15

Negative

8

[## Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.5 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/)

Starting Price

$11.00/month

Value-for-Money

4.4

Functionality

4.4

Ease of Use

4.4

Customer Service

4.4

Reviews Sentiment

Based on [621 reviews](#user-reviews)

Positive

566

Neutral

32

Negative

23

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## Summary

* * *

Key features rated by users

Features selected based on 17,503 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

64%Fit

Not enough reviews

Feature ratings

Data Security

\--

Contact Management

4.3

Lead Management

4.5

Sales Pipeline Management

4.5

Activity Dashboard

1.0

68%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.2

Lead Management

4.1

Sales Pipeline Management

4.2

Activity Dashboard

4.0

User satisfaction

User satisfaction

4.3

User reviews[167](https://www.capterra.com/p/130199/LeadSquared/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.2

Customer support

4.3

User satisfaction

4.5

User reviews[621](https://www.capterra.com/p/155563/Freshsales/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.4

Customer support

4.4

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$11Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

LeadSquared is used by 2000+ education, healthcare, financial services, IT services, real estate, tech marketplaces, and other high-volume B2C businesses to improve their sales efficiency.

Best for

With Freshsales, businesses can attract, engage, close, and nurture their leads. You no longer need a CRM and five other tools to run your business, just Freshsales CRM will do.

## User reviews

Pros & cons

SY

Shikha Y.

Business Development Associate

> "My overall experience with LeadSquared has been positive—it’s easy to use, helps streamline lead management, and improves..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___7116388)

JM

Jahnavi M.

Counsellor

> "Call quality was not good, we will not receive verified leads more"

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6555673)

MN

Mayank N.

Executive

> "Purely satisfied using the LeadSquared when it comes on customization, integrates with various tools, and provides..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6633057)

BH

Bryan H.

Operations manager

> "The system would send out appointment reminders with the wrong time and that happened more than once even after i told..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___5097975)

MN

Mayank N.

Executive

> "It also offers high customization, integrates with various tools, and provides detailed reporting and analytics."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6633057)

Abel A.

Agent

> "the installation process took longer than expected and also lacked self-customization options"

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___5075260)

VR

Verified Reviewer

Associate Product Manager

> "A variety of features like forms/automations/processes facilitate lead tracking and boost sales."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6571999)

Altaf K.

Zonal Business Head

> "Their customer service is abysmal, showing a lack of concern for the issues we faced."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6284926)

VR

Verified Reviewer

Director of Marketing

> "I love that the system is completely (for the most part) customizable to our needs, from the reporting to where buttons..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6234081)

FS

Faizan S.

Real Estate

> "we have paid but its still we can not use it and leads we upload to work all gone."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6086226)

Ramnaresh Y.

Academic Counselor

> "The platform also provides mobile access and strong customer support."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6694567)

BH

Bryan H.

Operations manager

> "Was told many times that things were in development but never made the date that they were supposed to be finished."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___5097975)

Ramnaresh Y.

Academic Counselor

> "It's great for businesses looking to streamline their lead generation and sales processes."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6694567)

BH

Bryan H.

Operations manager

> "Too many issues and broken promises during the sales process."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___5097975)

Abel A.

Agent

> "the beginning of using this software was a little difficult for me but in the long run I found it easier to follow my..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___5075260)

RM

Rajesh M.

VP Finance & Accounts

> "Now, that the price has been reduce). As the Billing & Ticketing solution is not provided the work process has become more..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3675247)

VR

Verified Reviewer

Associate Product Manager

> "Very effective lead and activity management."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6571999)

BH

Bryan H.

Operations manager

> "I had many issues and upper management didnt respond."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___5097975)

VR

Verified Reviewer

Senior Data Analyst

> "Zoho Creator also has powerful reporting and analytics capabilities, a wide range of integrations, and the ability to..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___4638237)

BH

Bryan H.

Operations manager

> "Asking for help was hard to get things corrected."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___5097975)

VR

Verified Reviewer

CTO

> "The best thing that I like about Lead Squared is the call tracking feature that enables me to track my Sales Teams..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___4646772)

AS

Aditya S.

Business Development Executive

> "The CRM interface loading speed is different and it has been no improvement in the Contact center systems."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3671184)

SS

Shailesh S.

Manager in sales

> "The most liked thing is that councellor should have to dispose properly."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6472431)

RM

Rajesh M.

VP Finance & Accounts

> "Earlier, automation tools offered to us was bit costly which refrain us from fully atomize the work process."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3675247)

JM

Jahnavi M.

Counsellor

> "Easy to work to filter the data, to connect"

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6555673)

MC

Mayurica C.

Chief Marketing Officer

> "There was nothing in the portal infact they were giving the excuses and trying to provide other stupid options."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#SoftwareAdvice___4380932)

DV

Daphne V.

Quality Analyst

> "Automation and Forms ,Process Designers Mapping on the Correct Field How they are integrated with the User Condition it..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3680059)

DSS

Dr Sejal S.

Director

> "Marketing teams support is very very poor to retain old customer, needs to be improved."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3678794)

JM

Jahnavi M.

Counsellor

> "Managable, easy to work, easy to apply filter & easy to sent bulk mails"

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6555673)

Altaf K.

Zonal Business Head

> "I found nothing to like about LeadSquared; my experience has been incredibly frustrating."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___6284926)

RK

Roshan K.

VP- Marketing

> "The team has helped create custom solutions where ever required and has always helped us resolve issues both in the..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3683584)

SS

Shari S.

Career Counselor

> "I didn't face any severe issue till now. But sometimes mobile app got to hang."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3675843)

Abel A.

Agent

> "the beginning of using this software was a little difficult for me but in the long run I found it easier to follow my..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___5075260)

VS

Vaishnav S.

Inside sales

> "Only call disposition is easy, remaining everything is very bad, need to improve your software performance"

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3678969)

AS

Aditya S.

Business Development Executive

> "The Dashboard feature is also one of the best features which help to get an overview per our customized layout."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3671184)

VR

Verified Reviewer

Marketing Manager

> "Little disappointed in marketing automation capabilities."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___4247021)

AY

Akash Y.

Assistant Manager

> "Initially we struggle to implement the system in our organisation but with the help of current Account Manager it really..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3691991)

MS

Mahara S.

Team Lead

> "Not supportive we lower model devices."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3842059)

Sarah F.

Chief Marketing Officer

> "We also do email marketing with the same tool and the leads capturing and nurturing can be done with simple setups."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___4399931)

PP

Preetha P.

GM-Operations

> "Report area is lil bit confusing."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3674817)

PP

Preetha P.

GM-Operations

> "As a CC manager, I can effectively track my CC's and this plays a very important role in the growth of my company."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3674817)

VR

Verified Reviewer

Hr

> "Is a little expensive"

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3668548)

AS

Aditya S.

Business Development Executive

> "Mostly, lead management is the best feature which helps in organizing leads and following ups in a timely manner."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3671184)

Abhishek K.

Senior Account Manager

> "Subscription is expensive"

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3442443)

Deepa K.

Campaign Specialist

> "The process of adding and exporting leads are simple. With LeadSquared the lead flow can be effectively automated and..."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___3738427)

VR

Verified Reviewer

Director

> "Not very friendly."

[See full review](https://www.capterra.com/p/130199/LeadSquared/#Capterra___2357755)

[View Reviews](https://www.capterra.com/p/130199/LeadSquared/reviews/)

ET

Ellie T.

Learn Support Coordinator

> "The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

ET

Ellie T.

Learn Support Coordinator

> "The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

SC

SooHoon C.

Co-Founder

> "The intuitive lead scoring and automated follow-up system helped us prioritize high-potential leads, maintaining consistent communication with..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

VR

Verified Reviewer

Operations Manager

> "It wasn't made crystal clear when we signed up and in hindsight it's a bit too much of a risk for us, we're in tourism so we work hard on..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

AS

Ade S.

Client rep

> "Fresh sales used under fresh works is a good application for documenting sales pitches, client information and documents."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6854578)

VR

Verified Reviewer

Operations Manager

> "The big issue for us was learning that a key functionality promised in the sales process actually needed a much more expensive plan."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

SC

SooHoon C.

Co-Founder

> "The automation and AI-driven insights have significantly boosted our sales performance, making Freshsales a valuable tool for our business."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

HS

Harry S.

Head of CSM

> "It works well and looks great, but the pricing and support let it down."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570)

ET

Ellie T.

Learn Support Coordinator

> "The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6346909)

SC

SooHoon C.

Co-Founder

> "Customizing reports to fit our specific business needs proved to be challenging, especially without advanced technical skills."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

Bo K.

Customer Service Ambassador

> "Creating several marketing campaigns in a short time is also another best feature of Freshsales, the team can work on them and generate..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429)

YY

Yhan Y.

Assistant Manager

> "Kinda sucks 'cause I was hoping to not have to set every single thing by hand."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893)

Aaron N.

Strategy Analyst

> "Right from adding contacts/leads to the platform, managing lead lifecycle through tasks and creating deals to incentivise the cycle, its a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344)

GC

Gina C.

COO

> "It’s difficult to export contacts and you are limited to the amount of times you can export a day and you don’t have the ability to filter who..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6181214)

JR

Jayanth R.

Project Manager

> "We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4964422)

AR

Ashli R.

Operations Director

> "Horrible customer service, no compromises or attempts to resolve solutions to help small businesses."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023)

TK

Ted K.

Support Specialist

> "This product has all the needed features of an outstanding Sales CRM such as Lead Capture, Contact Management, Omni channel support and much..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665)

HS

Harry S.

Head of CSM

> "Very expensive for what it offers."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7043570)

VR

Verified Reviewer

Operations Manager

> "During their open hours, support is very polite and tries very hard to help."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___7102784)

Bo K.

Customer Service Ambassador

> "The version updates could be a headache for larger companies, migration could take a few months, customer support after sales should be much..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6042429)

SC

SooHoon C.

Co-Founder

> "As a manager of a small food retail business, I found Freshsales’ lead management and automation features incredibly useful."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

AM

Alfiya M.

Software Engineer

> "After sales, customer support is not very extensive."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072)

Becky F.

Software Developer

> "The sales process is simplified because to the lead score and AI-driven insights, which assist prioritize and nurture leads more efficiently."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6035736)

Duncan C.

Content Strategist

> "I had a fair bit of trouble setting up certain automations, which was made more difficult because a lot of the documentation was out of date..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965255)

YY

Yhan Y.

Assistant Manager

> "Pipeline view's real nice, makes it way easier to follow what's going on."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6853893)

AR

Ashli R.

Operations Director

> "No refunds and terrible customer service."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6722023)

Rebacca F.

Sr Director Sales Effectiveness and Enablement

> "I really like the way it keeps the sales sequences and automates them."

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___6472903)

KA

Karol A.

Junior Sales Support Specialist

> "I hate that when you have custom sales activity you can only have one field set for all of these."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425)

AM

Alfiya M.

Software Engineer

> "Since the company I was working with was very much into building customer relationships, this product proved beneficial."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6428072)

MB

Matthew B.

Manager for Business Development

> "Sometimes, it feels as if they're relying on excellent customer service to make up for a less usable app."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986720)

Rachel M.

System Engineer

> "Having access to pre-made email templates, mass emailing, and detailed stats is also fantastic."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667)

AB

Adam B.

Business Development Manager

> "Mail integration is pointless for me. If set to 'auto', all emails from a client appear on all of their deals, rather than having..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572)

PR

Pauline R.

SDR

> "I started using it in my previous role in a very small startup and it did the job for a while, the knowledge base management is great and..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6147703)

AR

Annisa R.

Sales Development Representative

> "sometimes there are bugs in filtering contacts"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4965388)

TV

Tanmayu V.

Business Development Manager

> "Also, the reporting and the analytics freshsales offers helps us in keeping track of all our data, activity and how we can streamline the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231)

RH

Raunaque H.

Business Development Alliance

> "Sometimes, customer support takes a lot of time to solve the queries."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4979956)

VR

Verified Reviewer

Marketing Manager

> "The level of customizations freshsales offer is one of its best feateure, we wanted a software to automate our entire sales pipleine, from..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3936027)

DL

Deborah L.

Marketing Director

> "It is infuriating to have spent so much money and time on software that our business now relies on only for it to be a huge mistake."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506)

MC

Marah C.

Marketing and Social Media

> "It is also good for the organizational capabilities that Freshsales provides, as we can create a file for each customer and we can save..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4459285)

VR

Verified Reviewer

Snr. Marketing Support Executive

> "Support engineers can take months if not a few years to fix the issue."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4973933)

RW

Ruzan W.

It

> "Freshsales offers several features that stand out positively:"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6517909)

Yogesh M.

IT Manager

> "Unable to configure Phone system in other VOIP Devices like IP Phone & Polycom Conference Devices."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966772)

LMM

Luis Miguel M.

CCO

> "Freshsales is a great tool to start a good CRM effort, it has a lot of useful features that make it a good fit for those starting a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4884546)

JK

Jillian K.

Marketing and Sales Associate

> "It's difficult to find out how to schedule an email to a list of people, the tags are useful but it takes time to learn how to use them..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3929849)

Almodyr B.

Data Analyst

> "What I liked best about Freshsales was its simple user interface and comprehensive set of features for managing customer relationships and..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4616595)

VR

Verified Reviewer

Director

> "I am disgusted that I spent the money and will not renew, As soon as I am able to transfer my hostage contacts I will move to another..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392)

Rachel M.

System Engineer

> "Managing your leads, prospects, deals, wins/losses, and clients is a breeze."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4905667)

LF

Laura F.

Administrator

> "There was nothing in particular that I could complain about. If anything I think after an update, the reporting was less user friendly for me..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3966949)

SC

SooHoon C.

Co-Founder

> "Despite the challenges with reporting, my overall experience with Freshsales has been positive."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6381964)

DL

Deborah L.

Marketing Director

> "Freshworks' support team does not have any clue what they are talking about."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6239506)

TK

Ted K.

Support Specialist

> "Freshsales is helping our business grow and spread our product to new lucky customers"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4993665)

VR

Verified Reviewer

Founder

> "Vast and complex options that are not suitable for non-technical and small-size startups."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3546366)

KA

Karol A.

Junior Sales Support Specialist

> "I like the fact, that if offers you some basic features of customization"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4963425)

TV

Tanmayu V.

Business Development Manager

> "The onboarding process was a bit longer than expected, and integration with other tools is also a bit difficult."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4247231)

LH

Leslie H.

Marketing Director

> "Freshworks has made it much easier for our company to collect and track our leads with automated processes that save us time."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3820055)

GC

George C.

Business Development

> "Sometimes it can be a little bit clunky and things like workflows do not work that effectively."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3904538)

Aaron N.

Strategy Analyst

> "It has a great feature list."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6433344)

VR

Verified Reviewer

Director

> "The software is full of bugs, the support people are very helpful but I do feedback on the errors I reported and no fix either. "

[See full review](https://www.capterra.com/p/155563/Freshsales/#GetApp___4311392)

AC

Alvaro C.

CEO

> "We have all our operations integrated in Freshworks ecosystems."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4986344)

VR

Verified Reviewer

Client Lead

> "A bit expensive"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6243034)

VR

Verified Reviewer

Founder

> "All other software of Freshworks integrates seamlessly, and all the data will come on a single unified dashboard."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3546366)

Sri Lakshmi Swetha V.

Customer Advisor

> "It sometimes gets difficult to understand the interface especially where there's some new product upgrade or change."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865939)

Susang R.

Product Marketer

> "If you need a good solution for your marketing teams to organize customer information better and achieve better efficiency, Freshsales is a..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3634705)

VR

Verified Reviewer

VP, Sales

> "This report keeps pulling tasks that have actually been deleted from the system. "

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3521350)

VR

Verified Reviewer

CEO

> "My overall experience with Fresh sales is moderately satisfying and helpful, it was very in boosting thv overall sales process"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6191309)

BB

Bryan B.

Business Counselor

> "The sales process was hard because we started with an inside sales rep because we are a small group."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4320798)

Andrei P.

Data Scientist

> "Freshsales is the best CRM software for beginners, it has not so many features but it helps when figuring out what CRM software is."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3685720)

AB

Adam B.

Business Development Manager

> "Things I think should be basic (or I used in Pipedrive) just don't exist or don't work in Freshsales. "

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3967572)

MD

Melvin D.

Business Development Specialist

> "Saved our company a lot of man hours, and now the company has issued 7.5 hour work day from the overall time saved using freshsales CRM"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3865425)

MN

Mahesh N.

CEO

> "Calling application (exotel) integration didnt work."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4445264)

AC

Adrianne C.

tele marketing/sales

> "Getting leads and sales and this system is working for us and also not losing people in the follow-up which did happen in our last set up. And..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3968875)

SK

Senthil K.

Manager

> "Pro version is bit costlier per user, pricing has to be reduced"

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3874069)

SS

Sruti S.

AVP Customer Success

> "Custom fields, pipeline customizations are some of the best features that make the product convenient to use."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3866212)

SS

Sruti S.

AVP Customer Success

> "We are into IT consulting services, some B2B features seem irrelevant or inadequate."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3866212)

NV

Nikhil V.

Business Development Manager

> "Lead Management and Sales Pipeline Management are the most extensive and exciting features that this product has."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4476240)

ML

Manuel L.

Realtor

> "The one thing I do not like about Freshworks CRM is that for the $29 plan you only get 1000 contacts, other CRM providers offer more contacts..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2846471)

JL

Julio L.

SDR

> "I really like the fact that this CRM allows me and my company to keep track of the prospects we are working with, we can keep track of the..."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___2994749)

KA

Karan A.

Owner

> "Lack of customization for my industry."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___3875603)

Ibadat S.

agent

> "This software was part of our onboarding and i was blown away seeing all features."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___6188684)

Abhishek S.

Associate Consultant

> "Its reporting system is also not that effective."

[See full review](https://www.capterra.com/p/155563/Freshsales/#Capterra___4505841)

[View Reviews](https://www.capterra.com/p/155563/Freshsales/reviews/)

## User interface

4.26 (167)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)

4.50 (621)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

LeadSquared

33/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/130199/LeadSquared/#features)

Freshsales

Top features

34/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/155563/Freshsales/#features)

### Recognition

LeadSquared is recognized as a top-rated tool in 1 Capterra Shortlist reports

Freshsales is recognized as a top-rated tool in 3 Capterra Shortlist reports

### Deployment & support

LeadSquared

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Freshsales

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LeadSquared

-   By LeadSquared
-   Located in United States
-   Founded in 2012

Freshsales

-   By Freshworks
-   Located in United States
-   Founded in 2011

## Popular Comparisons

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[4.26 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Contact vendor for pricing

Price

$25/month

4.2

Features

4.4

4.3

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-130199/Salesforce-vs-LeadSquared)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$11/month

Price

$25/month

4.4

Features

4.4

4.4

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-155563/Salesforce-vs-Freshsales)

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[4.26 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

Contact vendor for pricing

Price

$20/month

4.2

Features

4.4

4.3

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/130199-152373/LeadSquared-vs-HubSpot-CRM)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/)

$11/month

Price

$20/month

4.4

Features

4.4

4.4

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/152373-155563/HubSpot-CRM-vs-Freshsales)

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[4.26 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

Contact vendor for pricing

Price

$14/month

4.2

Features

4.3

4.3

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/130199-155928/LeadSquared-vs-Zoho-CRM)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,972)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/)

$11/month

Price

$14/month

4.4

Features

4.3

4.4

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/155563-155928/Freshsales-vs-Zoho-CRM)

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[4.26 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

Contact vendor for pricing

Price

$7/year

4.2

Features

4.5

4.3

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/130199-204998/LeadSquared-vs-Bigin-by-Zoho-CRM)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/)

$11/month

Price

$7/year

4.4

Features

4.5

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/155563-204998/Freshsales-vs-Bigin-by-Zoho-CRM)

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[4.26 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,820)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Contact vendor for pricing

Price

$50/month

4.2

Features

4.3

4.3

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/130199-157279/LeadSquared-vs-Dynamics-365)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

$11/month

Price

$14.99/month

4.4

Features

4.6

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/155563-178819/Freshsales-vs-EngageBay-Marketing)

[LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[4.26 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/)

vs

[EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/)

Contact vendor for pricing

Price

$14.99/month

4.2

Features

4.6

4.3

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/130199-178819/LeadSquared-vs-EngageBay-Marketing)

[Freshsales](https://www.capterra.com/p/155563/Freshsales/)[4.50 (621)](https://www.capterra.com/p/155563/Freshsales/reviews/)

vs

[Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,050)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

$11/month

Price

$19/month

4.4

Features

4.3

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/132666-155563/Pipedrive-vs-Freshsales)