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Housecall Pro is a comprehensive business solution that streamlines operations for plumbing, electrical, HVAC, carpet cleaning, housekeeping, handyman, locksmith, and other home service professionals.
If you work in the field, GorillaDesk works for you! From pest control to maid service companies (and everything in between), GorillaDesk has everything you need to transform your business.
I love the integration with the other platforms I use for my business. Scheduling and communication with my clients is fantastic.
You don't ever think your system has has flaws with is terribly wrong because this systems has problems constantly. I have tried to get help several times and its a joke 90% of the time.
We love this for scheduling and reviews. I went through about 6 CRM software before this and I love how it is an all in one solution.
There have been several bugs and issues that go days unacknowledged and then take days to fix, meanwhile interrupting the flow of my business and causing errors for my customers.
It scheduled multiple meetings and calls, perfectly generates invoices and best support in billing and pricing. Customer support solves every query it is an important factor.
Customer service told me I manually deleted missing item that I did not delete and offered no solution to thousands of dollars of missing billable work.
The customer service is (literally) the best I've ever dealt with. The user experience is really nice and friendly for anybody and it keeps getting better with each version of the software.
The employee time tracking sucks, in out only other programs show the the time thought out the day of each but that minor.
Easy to understand, integrated, easy to use, good price, great customer service, just a really great product.
After having a terrible experience with another software company, I was terrified to try anything else.
I have been told at state inspections that the system we use and the invoices that are generated are "perfect" and "beautiful. The Documentation is complete, paperless, and secure.
As an end user and a business owner this software is way to frustrating to figure out, the customer support is not open after 5pm, which doesn’t work on the West coast.
Minimal learning curve, powerful, off site storage of customers, awesome integration, works flawlessly on multiple platforms, easy to train users, great reports.
Information disappears sometimes, loss of information already set up tend to change sometimes.
We love the scheduling and routing functions. And we don't have to use multiple softwares like we did before because GorillaDesk has this great emailing, invoicing and reporting systems.
Some of the credits/syncing can be difficult, however, they are constantly working on improvements and updates.
Damien: Hi. I'm Damien. I'm an HVAC professional. I have my own company. And I give Housecall Pro a five out of five. I've used a couple other companies for the services of dispatching and things of that nature. The first would be SuccessWare, which was a company owned program, which was okay. It did the job. The other one was a pretty big company, ServiceTitan, which is a great program however, not really meant for someone with probably less than 50 trucks. It's quite an expensive process, an expensive program to use. I use Housecall Pro because it's cost-effective for me and any small business, really. It still gives you all of the benefits, or near about all the benefits that a ServiceTitan would and it's geared more for people like me. Yes, I chose Housecall Pro due to its price, especially for a small business like mine, the functionality, the benefits of it, and I can bring my wife in, who has never even done HVAC, and she's able to excel in there, and to send out postcards and notify customers and book appointments, with little to no training at all. It's a very, very good program designed for someone like myself. Integrating Housecall Pro was super easy for me. All I did was stay on the phone call with the guy for about 30 minutes, get all the information. And because I had done something similar to it in the past, it helped me out a little bit more. They have plenty of tutorials and standby assistance for anything that you may need. They have chat. It's super easy. Housecall Pro would definitely be a choice for anybody starting in the HVAC industry at least in my experience. I've worked with several other companies that provide somewhat similar things. I've been asked to try other programs, but Housecall Pro is where it's at. It's the best priced, best functionality, best benefits that I've ever seen.
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