# Compare Method CRM vs Dynamics 365 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Method CRM and Dynamics 365 based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/130389-157279/Method-CRM-vs-Dynamics-365

---

# Method CRM vs Dynamics 365 Features and Cost Comparison

Last updated May 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Method CRMDynamics 3652/4 selected

[Method CRM](https://www.capterra.com/p/130389/Method-CRM/)[4.2 (138)](https://www.capterra.com/p/130389/Method-CRM/reviews/)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

[## Method CRM](https://www.capterra.com/p/130389/Method-CRM/)[4.2 (138)](https://www.capterra.com/p/130389/Method-CRM/reviews/)

Starting Price

$27.00/month

Value-for-Money

4

Functionality

4.1

Ease of Use

3.9

Customer Service

4.1

Reviews Sentiment

JS

Based on [138 reviews](#user-reviews)

Positive

111

Neutral

10

Negative

17

[## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Starting Price

$50.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.1

Customer Service

4.2

Reviews Sentiment

Based on [5,819 reviews](#user-reviews)

Positive

5,135

Neutral

549

Negative

135

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## Summary

* * *

Key features rated by users

Features selected based on 17,500 reviews from crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

69%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.3

Lead Management

4.5

Sales Pipeline Management

4.0

Activity Dashboard

4.2

72%Fit

Missing features

Feature ratings

Data Security

NA

Contact Management

4.4

Lead Management

4.4

Sales Pipeline Management

4.4

Activity Dashboard

4.3

User satisfaction

User satisfaction

4.2

User reviews[138](https://www.capterra.com/p/130389/Method-CRM/reviews/)

Ease of use

3.9

Functionality

4.1

Value for money

4.0

Customer support

4.1

User satisfaction

4.4

User reviews[5,819](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

Ease of use

4.1

Functionality

4.3

Value for money

4.1

Customer support

4.2

Price starts from

Price starts from

$27Per User, Per Month

-   Free version
-   Free trial

Price starts from

$50Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

QuickBooks users, meet Method: a customizable CRM built to fit your workflow, reduce double entry, and help your team connected in managing customers, sales, and finances in one place.

Best for

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## User reviews

Pros & cons

JS

Joshua S.

President

> "Developing apps and screens that relate to our business specifically has given use more..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7141883)

BM

Brooke M.

Operations Manager

> "We can choose to use one of their accepted payment methods such as Stripe, but these do..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6780383)

TF

Tami F.

Operations manager

> "We added field crew two years ago and that has been very easy to get our cruise changed..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7144630)

KA

Kelsey A.

Admin

> "One of my least favorite things about Method is some of the issues we have had with QBO..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7142035)

JW

Jody W.

COO

> "He was able to assist with all of the customizations we needed."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7141454)

Wade M.

Founder

> "After multiple attempts I had to email a general inbox just to get reassigned to..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7105786)

DL

Douglas L.

CFO

> "Reporting abilities are a big step above what I could get out of QuickBooks. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7142406)

Wade M.

Founder

> "Then their team lead, \[sensitive content hidden\], got involved and offered no solution..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7105786)

JS

Joshua S.

President

> "Also, the chat desk system has proven to be surprisingly responsive. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7141883)

AM

Andrew M.

President

> "I sent a campaign out to about 1300 and got 20 invalid email responses."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7001328)

JW

Jody W.

COO

> "Free hour of technical support came in handy"

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7141454)

EW

Eric W.

Director of Sales

> "Emails unanswered, meetings not attended or often rescheduled, attempts to receive help..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6666566)

MH

Mandy H.

Sales and Project Manager

> "I also like being able to customize documents to match our company branding."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6563801)

EW

Eric W.

Director of Sales

> "Lack of features, buggy challenging back end, not as functional as competing CRMs."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6666566)

JS

Joshua S.

President

> "Impressive customer service,"

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7141883)

SF

Sean F.

Outside Sales

> "I can say I have had issues with lagging, but I attribute this to weak LTE signal rather..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6635521)

DL

Douglas L.

CFO

> "Great - The onboarding process and continuing support was great. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7142406)

BL

Brian L.

Territory Manager

> "We have had some issues with information populating correctly from Quickbooks."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6563550)

JW

Jody W.

COO

> "Easy to connect Quickbooks"

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7141454)

IT

Irene T.

Production Administrator

> "Can not find a phone number to contact a live person."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6721805)

DL

Douglas L.

CFO

> "Ongoing help and support has been great."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___7142406)

AS

Amber S.

CFO

> "Some basic customizations are not easy to do yourself"

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6623524)

WH

Wendy H.

Project Administration Manager

> "The layout of this CRM makes finding what you are looking for simple and fast. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6571658)

CE

Cory E.

Owner

> "This has been a complete nightmare."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6824040)

JM

Jesse M.

Salesman

> "Method organizes everything very well and allows for an easy user experience"

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6611926)

TW

Tessa W.

CEO

> "The app has no offline functionality and it quits sporadically, losing data every week. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6079357)

JF

Jenna F.

Pet Travel Expert

> "how easy and organized it is, how when we need something changed we are able to get it..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6678735)

EW

Eric W.

Director of Sales

> "We have struggled to implement it - if we didn't \*need"

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6666566)

ES

Eric S.

Sales

> "Excellent tool to use while on the road for Sales Trips."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6532515)

TW

Tessa W.

CEO

> "It's clunky, glitchy, and expensive. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6079357)

AS

Amber S.

CFO

> "Easy to set up- and fast and efficient customization with \[sensitive content hidden\]"

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6623524)

SM

Schecky M.

COO

> "We started finding some errors where Method added numbers to blank lines. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#GetApp___3934168)

VH

Vincent H.

Owner

> "The site is very user friendly and my customer support rep is knowledgeable and easy to..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6715921)

SM

Schecky M.

COO

> "They created 2 invoices from their end, couldn’t replicate the problem and then told us..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#GetApp___3934168)

CL

Chris L.

Online service

> "Very well organized platform."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6608500)

JB

Julie B.

Office Manager

> "Only to find out we were outside our 30 day grace period to cancel, so no refund would be..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#SoftwareAdvice___4554777)

NM

Nate M.

Marketing Associate

> "I started to use method about 6 months and love it."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6739139)

DG

Doug G.

Manager

> "Very poor service. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#SoftwareAdvice___5053869)

AB

Alison B.

Service Manager Assistant

> "The technical process was quick and efficient. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6750768)

JB

Julie B.

Office Manager

> "Their "who cares" attitude is what we've had to deal with the past 30 days."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#SoftwareAdvice___4554777)

GD

Gerard D.

Regional Sales Manager

> "Easy to use, easy to update."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6593360)

SM

Schecky M.

COO

> "Bottom line: Product does not work as advertised. Would NEVER recommend"

[See full review](https://www.capterra.com/p/130389/Method-CRM/#GetApp___3934168)

MO

Mario O.

Technician

> "Quick and easy to learn how to use as well."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6586263)

JB

Julie B.

Office Manager

> "Horrible. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#SoftwareAdvice___4554777)

MO

Mario O.

Technician

> "Quick and easy to transition into."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6586263)

EB

Emmalee B.

Administrator

> "There seems to be a lack in customer support, especially with communication. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___3013225)

AL

ALI L.

OFFICE MANAGER

> "Excellent customer service, all the time!!!"

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___6628512)

BH

Brenda H.

President

> "A donor told me that the donation page was down. "

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___3289105)

TB

Taylor B.

Admin

> "We like the sales order feature the best it integrates with quickbooks."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___3541163)

AG

ADAM G.

sales

> "the slowness of the system"

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___2895238)

RT

Ryan T.

Owner

> "It seems like it can handle everything I need it to do and it integrates perfectly with..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___2966194)

VR

Verified Reviewer

Sales Operations

> "First and foremost - Your Method instance BREAKS if you delete a custom lookup field."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___2742823)

JN

Julie N.

Sales Support

> "Aside from numerous integrations and apps that allow all of the functions of my job to..."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___2791127)

RA

Rosie A.

Owner

> "I also do not like that the word estimate is what I have to use instead of quote."

[See full review](https://www.capterra.com/p/130389/Method-CRM/#Capterra___2503183)

[View Reviews](https://www.capterra.com/p/130389/Method-CRM/reviews/)

Manish C.

Microsoft Admin

> "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945)

VR

Verified Reviewer

Analyst

> "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

LB

Lucas B.

IT Service Desk Analyst

> "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MG

Matt G.

Director

> "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

LB

Lucas B.

IT Service Desk Analyst

> "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

VR

Verified Reviewer

Analyst

> "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

RS

Radha S.

Legal Assistant

> "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows,..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

MG

Matt G.

Director

> "Functionality and many of the issues still exist, which makes it difficult to use and navigate."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

VR

Verified Reviewer

Analyst

> "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

MG

Matt G.

Director

> "I find Dynamics licenses and cost of maintenance are still very expense for the value provided."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

EW

Emma W.

Assistant Manager

> "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966)

JS

Jack S.

Finance Director

> "It can feel heavy for teams that only need basic functionality."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372)

CT

Cameron T.

IT Service Desk Analyst

> "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024)

KA

Khyan A.

Manager

> "From a value perspective, it can feel expensive if you’re not fully utilising the features."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

LB

Lucas B.

IT Service Desk Analyst

> "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MM

Musa M.

Software Developer

> "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

RS

Radha S.

Legal Assistant

> "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

EI

Eva I.

business process analyst

> "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

KA

Khyan A.

Manager

> "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

EL

Evan L.

Regional Business Manager

> "The flow wasn't ideal, and you had to use Dynamics 365 Business Central to create quotes or invoices."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6400077)

LB

Lucas B.

IT Service Desk Analyst

> "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165)

MJ

Monica J.

Financial Analyst

> "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452)

RS

Radha S.

Legal Assistant

> "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752)

Junaid E.

National IT Manager

> "performance can sometimes lags if not optimized correctly."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687)

VR

Verified Reviewer

Owner

> "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383)

RAL

ROSA ARLEIA L.

GERENTE

> "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007)

KA

Khyan A.

Manager

> "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

JK

Josie K.

Realtor

> "Had some security glitches and I was not able to easily retrieve my lost password and get into my account"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807)

Eric N.

CRM Consultant

> "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275)

FARES H.

Accoutant

> "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830)

KA

Khyan A.

Manager

> "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

ZB

Zakaria B.

Sales rep

> "The interface can be unintuitive at times, requiring extra effort to navigate and customize."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807)

Matt S.

Activation Manager

> "I love that Dynamics 365 allows our team to utilize every single Microsoft tool we could ever need."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7067831)

VR

Verified Reviewer

Marketing Manager CRM

> "It can be hard to finetune to specific needs and existing things require rework to business special needs."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6328571)

AS

Ajay S.

Recruitment Manager

> "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

EI

Eva I.

business process analyst

> "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120)

DT

Dolores T.

Teacher

> "Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6340974)

CD

Christian D.

Manager

> "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528)

EM

Ezekiel M.

Systems Engineer

> "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953)

AB

Andrew B.

Used Parts Assistant Manager

> "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641)

VR

Verified Reviewer

Power platform developer

> "Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366209)

MG

Matt G.

Director

> "I also find the reporting is atrocious."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967)

SK

Shamsher K.

Vertical Head

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206)

DF

Denika F.

Customer service

> "The synching sometimes was off and made it different to find my saved stuff."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770)

MW

Mateja W.

Consultant

> "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

PG

Phani G.

accounts manager

> "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223)

MM

Musa M.

Software Developer

> "The integration of ERP and CRM capabilities allows managing sales, customer service, finance, and operations from a single, unified platform."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176)

TY

Teresa Y.

Project Manager

> "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195)

KM

Karl M.

CISO

> "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356)

KA

Kalli A.

Instructor

> "Could be a little time consuming first couple of times you use."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742)

DR

David R.

Innovation director

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060)

VR

Verified Reviewer

designer

> "Solution costs can be somewhat steep, especially for small organizations."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667)

RR

Rachid R.

business development manager

> "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898)

SA

Steven A.

Multimedia Specialist

> "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518)

SS

Sophie S.

Operations Manager

> "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988)

JrmC

Jérôme C.

Data analyst

> "The solution is light and not customizable enough"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499)

IS

Intiaj S.

Owner

> "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800)

JA

Jaime A.

Owner

> "I am a very small oen employee business and the cost is too much for me at the moment"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6370630)

MT

Mary T.

President

> "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212)

RA

Rizwan A.

Development Manager

> "Dynamics 365 can be complex to navigate and configure, it may have high costs, and there are limitations to customization options"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4834212)

SS

Sergio S.

Ports Operations Manager

> "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752)

MW

Mateja W.

Consultant

> "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934)

Sebastian P.

Chief Marketing and Customer Experience

> "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818)

AB

Aaron B.

Manufacturing Engineer

> "I have not migrate into new outlook because of this."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6829594)

AS

Ajay S.

Recruitment Manager

> "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation..."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656)

KC

Kajo C.

Ecom Exec

> "The learning curve is steep, especially if you aren't used to MS way of doing things."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828)

Hicham M.

Freelance Character Designer

> "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765)

JP

Jose P.

Senior Editos

> "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695)

BJC

Barbara Jessica C.

Marketer

> "I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6359524)

VR

Verified Reviewer

Principal

> "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125)

AV

Alexandra V.

People Business Partner

> "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381)

VR

Verified Reviewer

Health care administrator

> "Implementation could be complex without proper training and learning."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952)

VR

Verified Reviewer

Analyst

> "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667)

SE

Santiago E.

Coordinador de bodega

> "I consider the cost of one professional license is a bit expensive"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023)

KA

Khyan A.

Manager

> "From an SDR lens, the biggest win is visibility and structure in the sales pipeline."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564)

RM

Rodney M.

Kitchen and appliances installation

> "The outlook email , is very annoying, you never see when arrived the email"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6474055)

RK

Ritesh K.

freelancer

> "Microsoft software works natively with other applications, making integrations with externals in the same environment easy, such as calendar management."

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6424779)

SM

Seriana M.

Estimator

> "There are long lag times and the processing times can take a while and sometimes there is a disconnect and the process has to be restarted"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4974298)

Eric T.

Manager, Project Management Office

> "In the most recent iteration of D365, the integration of MS Teams to Project Operations is fantastic. "

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7059353)

RG

Rne G.

Sales

> "Visuals aren't great and we usually end up creating reports in PowerBI which incurrs additional setup and resource"

[See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6073356)

[View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

## User interface

4.20 (138)

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)

4.37 (5,819)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Dashboard

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Method CRM

Top features

32/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/130389/Method-CRM/#features)

Dynamics 365

27/40

-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Campaign Management
-   Contact Management
-   Customer Journey Mapping
-   Customizable Fields
-   Customizable Reports
-   Data Import/Export
-   Data Security
-   Document Storage
-   Drag & Drop
-   Email Management
-   Email Marketing
-   Email Templates
-   Forecasting
-   Generative AI
-   Interaction Tracking
-   Lead Capture
-   Lead Generation
-   Lead Management
-   Lead Qualification
-   Lead Scoring
-   Marketing Automation
-   Mobile Access
-   Multi-Channel Communication
-   Predictive Analytics
-   Quotes/Estimates
-   Referral Tracking
-   Reminders
-   Reporting/Analytics
-   Sales Pipeline Management
-   Sales Reports
-   Segmentation
-   Task Management
-   Territory Management
-   Third-Party Integrations
-   Workflow Management

[See all features](https://www.capterra.com/p/157279/Dynamics-365/#features)

### Recognition

No recognitions have been awarded to Method CRM

Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Method CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Dynamics 365

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Method CRM

-   By Method Integration
-   Located in Canada
-   Founded in 2010

Dynamics 365

-   By Microsoft
-   Located in United States
-   Founded in 1975

## Popular Comparisons

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[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,819)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

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