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We serve solo practitioners & large therapy practices. Family counseling centers, mental health agencies, social service organizations, faith-based groups, psychology practices, schools, universities.
Mental and Behavioral Mental Health Professionals including Social Workers, Therapists, Counselors, Psychiatrists and Psychologist who are in private or group practices.
As I have a small practice on top of my full time job, it's nice to not be paying more money than I am bringing in. The fact that it's scalable is the most important factor for me.
In less than a week, we have had the WORST customer service experience of my life. First, we were charged incorrectly on our first bill.
It's easy to use, easy to train others, has great support and educational resources about its many features, and most important, we are getting a great reliable, great program for an affordable rate.
However, the lack of response from TheraNest and their inability to solve this issue over the last six months is unbelievable.
It looks great, the implementation of Wiley planner is fantastic, and it gets the job done. The color scheme is nice (it looks pretty).
They often do rate increases after rolling out a new change, which is often frustrating when the change means the software stops working the way it has.
I love the ease and flexibility of Theranest and how it seems to think of everything. I especially appreciate Telehealth, Client Portal, and Appointment Reminders.
It's been a little confusing as a supervisor and administrator for my employees to be able to see what notes they have completed and what is yet to be done.
The customer service is excellent and responsive to feedback. I have recommended this to all of my fellow therapist.
That the customer service seems to have changed over time and at times has felt rude and annoyed toward my staff.
I love TherapyMate because it offers everything I need to run my solo practice at a very affordable cost. It has a clean dashboard and is easy to use.
That is a very basic function that is missing in this system. This system also makes you have multiple accounts if the patient switches providers.
I love the ease with which I can create process notes and treatment plans, and how everything is seamlessly integrated.
Dissatisfied (and hurt frankly) with being treated rudely when I have a been a long time and very loyal customer.
Couldn't run my Practice without it. Great product and great support.
I really don't like the fact that there are some feautures in this software which are not friendly to users. It does not allows users to correct errors.
Kelly: Hi, my name's Kelly. I'm a licensed marriage and family therapist. I would give TheraNest a three out of five stars. And for more reviews like this, just click below. I had been using Office Ally, but I didn't think it was a complete solution for me, and TheraNest seemed like it would be a good fit, so I gave that one a try. I chose TheraNest because it seemed like it had the complete package of what I needed. I wanted to do online telehealth and I needed help with billing. It had credit card processing, so it had everything that I wanted. TheraNest was pretty easy to onboard with. Took my clients a little while to train to get them to learn how to schedule online. But other than that, integration was pretty easy. TheraNest is a pretty decent choice when you're first starting out. I found that in the long run, it didn't work for my practice and switching from TheraNest to anybody else, I felt like I'm being held hostage because trying to get my client records was okay, but getting any of my notes or anything else, I'm going to have to either print them all out or hand write them or retype them and they want you to pay a fee to store your client's records, and tI just don't find that ethical. You still have to keep your client records for seven years.
Prioritize real-user-identified key features according to your needs to find your best fit.
TheraNest
Top FeaturesTherapyMate
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