# Compare TheraNest vs Qualifacts Insync 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TheraNest and Qualifacts Insync based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/130400-144484/TheraNest-Mental-Health-vs-InSync-EMR --- # TheraNest vs Qualifacts Insync Features and Cost Comparison Last updated April 21st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TheraNestQualifacts Insync2/4 selected [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.4 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) [## TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.4 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting Price $29.00/month Value-for-Money 4.3 Functionality 4.1 Ease of Use 4.3 Customer Service 4.4 Reviews Sentiment KH TH CW Based on [1,033 reviews](#user-reviews) Positive 900 Neutral 83 Negative 50 [## Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Starting Price $75.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.2 Customer Service 4.6 Reviews Sentiment RF HA CH Based on [392 reviews](#user-reviews) Positive 358 Neutral 20 Negative 14 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,591 reviews from mental health software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit High performer Feature ratings HIPAA Compliant 4.8 Therapy Notes 4.6 Charting 4.5 EMR/EHR 4.2 Appointment Scheduling 4.3 78%Fit High performer Feature ratings HIPAA Compliant 4.8 Therapy Notes 3.2 Charting 4.4 EMR/EHR 4.3 Appointment Scheduling 4.4 User satisfaction User satisfaction 4.4 User reviews[1,033](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Ease of use 4.3 Functionality 4.1 Value for money 4.3 Customer support 4.4 User satisfaction 4.5 User reviews[392](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.3 Customer support 4.6 Price starts from Price starts from $29Per User, Per Month - Free version - Free trial Price starts from $75Per User, Per Month - Free version - Free trial Best for Best for Solo practitioners and group therapy practices, family counseling centers, mental health agencies, social service organizations, faith-based groups, psychology practices, schools, and universities. Best for We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy. ## User reviews Pros & cons KH Kamal H. Psychologist > "Scheduling, notes, client information, and billing were all accessible within the same platform, and once I learned where things were, I..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841) CR Cathlene R. Clinical Director > "Over all it has been good, its getting a bit expensive as every luttle thing like using the ledger now costs so I have to use another way pf..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7114204) TH Tyler H. Psychologist > "I also appreciate the new update with booking appointments on a continuous basis, that saves me a lot of time!" [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7115461) IO Irina O. Administrator > "I know you have done a rehaul of the scheduling process - and this is what I've been mostly using in Theranest, but it still is lacking in..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113521) CW Claire W. Licensed Therapist > "It helps me stay organized with my daily therapy sessions and keeps important tasks on my radar." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110252) KH Kamal H. Psychologist > "Some features weren’t where I intuitively expected them to be, and it made the system feel more cumbersome than it needed to be. Once I..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841) GP Greta P. Psychotherapist > "has all I need--scheduling, reminders, CC billing, superbills, telehealth platform, customizable forms" [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___6707726) WM Whitney M. Therapist > "Can sometimes struggle with connection issues or items saving if I need to toggle between more than one tab." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7115692) DB Dorit B. Therapist > "Scheduling appointments is simple, and I can make changes to my schedule without any hassle." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110228) TW Tina W. Administrative assistant > "Documents disappearing after saved in file, appointments disappear for no reason therefore our counselors have to save hardcopy since we..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7010824) DS Dani S. Assistant Director > "I appreciate the user friendly format on Theranest, as well as the ability to communicate easily with several people simultaneously." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110227) DNM D'Nicole M. Therapist > "I do not like how this program does not automatically save my work. If I am not saving notes/assessments (short and or long documents)..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6699252) LK Lori K. Director > "I like that the cost is based on the number of clients you're working with as opposed to the number of staff." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7112056) MG Marilyn G. psychotherapist > "the recent "abrupt" change in scheduling, it is counter intuitive, not user friendly for the clinician, overly complicated." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7112622) MT Madison T. Student Clinical Mental Health Counselor > "I think it has helped me a lot and keeps everything in tact for client paperwork and when I need something fast" [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7117464) KH Kamal H. Psychologist > "Support wasn’t terrible, but it wasn’t consistently reliable either. When I needed help with something time‑sensitive, the response time..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841) SG Sarah G. Licensed Professional Counselor > "Theranest has been great for me to schedule and document all of my clients." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113457) CD Chris D. Clinical Director > "I actually got someone today on chat - which is the very first time in the 6 years this has ever happened - and then had to spend literally..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6415776) AB Adina B. Owner Aromatherapy Consultant > "I also like the customizable templates for progress notes." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7054286) TM Todd M. Psychotherapist > "Im very frustrated that the scrolling features often do not work on my Android phone." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113454) MB Marlene B. Independent Contractor > "As a therapist, I think Theranest is easy to use and is clear how to schedule appointments, change appointments, and create and write my..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113500) KH Kamal H. Psychologist > "The biggest frustration for me was the number of small but disruptive technical issues." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841) KH Kamal H. Psychologist > "Not having to jump between multiple platforms saved time and kept things more organized." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841) BB Blanche B. Psychotherapist > "Sometimes it is hard to get concise follow up from customer support when I put in a call. " [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113622) JB Janice B. CPC-I Mental Health Counselor > "I like appointment scheduling, easy-to-use notes, and assessments." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113661) KH Kamal H. Psychologist > "None of these were catastrophic on their own, but they added up and interrupted my workflow more than I’d like." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841) TH Tyler H. Psychologist > "I appreciate the options to review and resend patient receipts." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7115461) JL Jess L. Clinical Psychologist > "Over the course of 7 years the service has declined, such that the customer service is no longer personal and live, but highly automated and..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___6771390) DS Dani S. Assistant Director > "My position doesn't require me to use all of the features, but in exploring them, I can tell they are all very user friendly." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110227) MW Marcia W. LPC > "A few years back TN was a little bit clunky to use moving from screen to screen." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7118070) SY Stacey Y. psychotherapist > "easy to navigate, billing is easy, can create standardized forms, can upload documents into client file, agenda and calendar view are..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6687081) SK Sima K. Psychotherapist > "I reached out to the Ensora support team, they could not detect what had happened to those notes…still missing?!!!" [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7117550) TM Todd M. Psychotherapist > "Customer service has been professional and attentive they also get back to me in a timely matter that has been a plus." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113454) CW Claire W. Licensed Therapist > "Very occasionally there can be minor issues with telehealth sessions." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110252) KH Kamal H. Psychologist > "What I liked most about TheraNest was how simple and centralized it made my workflow." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841) MS Maria S. LMHC > "They have created a financial loss because of a glitch in their system and are unable to explain why this has occurred and still..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___7035866) LK Lori K. Director > "I appreciate that the developers send out information about changes made." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7112056) RB Rose B. Counselor > "There are pages (Locus/discharge pages), that are not to be used." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110512) EJ Emily J. Operations Manager > "However, with the recent cost increase we are considering switching. If you are a small practice with mostly self-pay clients, its a good..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6824859) AD Annmarie D. Therapist > "TheraNest has become a bit difficult to navigate, even though I like the new set up." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7116756) AD Annmarie D. Therapist > "The upgrade is easy to manage, however, difficult navigating to the calendar." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7116756) LC Laura C. Counselor > "The telehealth platform sometimes experiences difficulties during sessions." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113360) MT Madison T. Student Clinical Mental Health Counselor > "It makes my job easier to click on one thing and have it all be there." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7117464) JZ Jennie Z. CEO and company owner > "One example, the appointment times on my daily agenda were showing appointments in PST and I am in EST, it took almost 8 weeks to resolve." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6716330) DS Deborah S. therapist > "this is the first online platform i have used and like the note and intake ease of writing and all information in one place for clients." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6705525) CD Chris D. Clinical Director > "Customer service is "available" but expect to wait for days before they reply back to you - usually asking questions you have already told..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6415776) MW Marcia W. LPC > "TheraNest was a great choice for my first EHR system when I opened my own practice." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7118070) AA Adriana A. LMFT Trainee > "I also find the new billing system less efficient than the previous one." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7111812) JV Jacob V. Community Support > "For example when scheduling appointments its very basic and easy to run through and communicating and sumbiting documents and progress notes..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6693717) TM Todd M. Psychotherapist > "After several emails I think it should resolve itself next tax cycle, but this was another weird frustration." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113454) BM Brazola M. Medical Assistant > "Flexible pricing, it is good for smaller businesses." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7081690) SC Sarah C. Owner, therapist > "They are binding me to a billing contract really for no reason." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___7056381) MG Marilyn G. psychotherapist > "Up until the recent change in what appears to be scheduling, I thought it was great. " [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7112622) KR Kendra R. LPCC, RN > "New clients cannot do their intake paperwork on a smartphone ( or they try and are not able to fully submit it)." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6689756) VW Victoria W. COTA > "I feel like Ensora Health is very easy to use, easy to schedule and edit appointments, and is easy to help manage and streamline workflow..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7007283) KH Kamal H. Psychologist > "Billing worked, but it wasn’t as seamless as I wanted." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841) CR Cynthia R. Therapist > "We just enjoy its accessibility on our phones." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110142) ZG Zuzanna G. Mental Health Therapist > "I hate the new feature with copying notes from last appointment where it copies the last appt's time!" [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6705479) MB Marlene B. Independent Contractor > "There was a learning curve, but I would say it was relatively short, making it easy to use in the first few weeks." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7113500) DH Denae H. LMSW > "I about changed EMR systems due to this same problem! If it were not for help from \[sensitive content hidden\] in the billing to help me..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6699348) MW Marcia W. LPC > "Using it from the provider side was a smooth transition." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7118070) AA Adriana A. LMFT Trainee > "As a trainee, I initially felt nervous about having to learn and navigate a new system." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7111812) PH Paul H. Case Manager > "TheraNest is a well-rounded solution for practitioners who must maintain thorough and structured records." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6706948) AJ Amanda J. Therapist > "It's features were lackluster and bare." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7141173) DA Damian A. PRP > "It is very easy to navigate and the information protocol is well designed." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7133414) FL Frances L. Admin Assistant > "I am unable to use the ERA auto post function because it does not work with the payer. " [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6687040) KH Kamal H. Psychologist > "It felt like a true all‑in‑one practice management tool." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7149841) NT Natascha T. LMFT > "Document signing can be difficult when individual forms need signature by a client." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6664433) KL Khadija L. Therapist > "I like the ability for me to do notes quickly and effectively with the prompts." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6705826) HS Holly S. Marriage & Family Therapist > "The only criticism I have is in the pop up window when trying to build a recurring schedule in which there is a date conflict--the pop up..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___4868472) TH Tyler H. Psychologist > "As someone who is super busy, I always appreciate convenience and user friendly platforms!" [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7115461) LS Leah S. Therapist > "Due to this non-requirement; TN has taken almost $500 from me due to a data breach; that I still have yet to hear anything about how it..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6698984) ME Michael E. Licensed Professional Counselor > "It has been a consistent way for me to run payments and manage client files." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6688744) CD Chris D. Clinical Director > "They are constantly changing things with the software that are an unnecessary waste and cause a lot of confusion and time for the user..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6415776) RB Rose B. Counselor > "I like having choices for my client's report." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___7110512) SH SaJadea H. Therapist > "I forget the back button does not work the way I think, also I do not like how some clients cannot upload insurance." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6687472) PS Pamela S. Executive Director and Practitioner > "Training to use the product flows well and your can use the self-help options for finding the answer to most user questions. When you are..." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___4966790) SC Sarah C. Owner, therapist > "Terrible customer support, especially by director level people." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#SoftwareAdvice___7056381) JC Jasmika C. Cheif Strategy Officer > "Ease of use, intuitiveness and recent changes that offer the ability to navigate to most of the major screens from any screen." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6699009) NT Natascha T. LMFT > "Did not like the telehealth option as can only be used with clients, not prospects." [See full review](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#Capterra___6664433) [View Reviews](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) RF Robert F. Psychiatrist > "Program offers a lot of customization, a lot of ways to access menus from different aspects of the program." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7145038) CB Celeste B. Owner > "Besides from the platform being very expensive, I had to pay my Biller triple what I’ve done in previous years and had to pay my staff hourly for training that felt..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) HA Hayleigh A. Doctor > "We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6883665) CB Celeste B. Owner > "We have pages of glitches and errors that are impacted our payroll and our insurance billing." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) CH Crystal H. Admin > "Most reports export to excel making it easier to get the reporting that is being asked for" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594277) CB Celeste B. Owner > "We launched when our billing system wasn’t even set up due to the error of the Trainer." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Larry B. Administrator > "Has some nice features, enjoy the clinical charting schedule feature" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610025) CB Celeste B. Owner > "I can't express the amount of stress it caused my staff and myself." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Lauren B. Occupational Therapy > "After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6582396) TR Teri R. Practice Office Manager > "The Resource Center is not great it's frustrating when trying to "guess" how something might be worded in order to search. If no help there, I go to the support and..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594508) JW Jessy W. Systems Director > "I love that we are finally using an EHR that requires little to no workarounds to get the job done!" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6593183) MH Maranda H. Practice Manager > "There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) MA Melanie A. Director of Speech and Language Services > "In addition, they were able to train our staff to a level where we are now able to create our own custom and clinical forms should the need arise and to..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) VM Vicky M. Billing > "This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) MA Melanie A. Director of Speech and Language Services > "The inSync software supported the vast majority of what we needed in our documentation system and we were able to integrate our needs into their system very well. ..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) VM Vicky M. Billing > "The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) AM Alita M. Medical Billing Revenue Asst. > "It will cause our organization to grow and become more adhesive in the work we do, and we will be able to track the services we offer and see the effectiveness or..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3536367) PC Paula C. OFFICE MANAGER > "when a client cancels the confirmation should not go out" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6609920) MM Michele M. Executive Director > "I like the color scheme and the layout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6605985) SD Samantha D. Executive Assistant of Clinical Opersations > "Technical issues are common and it can take a long time for them to be fixed." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610077) IH Ian H. CEO > "We like the versatility of the software and how it is multi-functional and able to address many of the needs of our practice from billing, scheduling, documentation,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3729048) DG Desiree G. Clinical Director > "The least things that I like about the software are not having an app, how slow the program runs, and not being able to add certain functionality to the charting..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) MH Maranda H. Practice Manager > "The customer reps do not call when we provide them with times we are available." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) AK Akash K. Owner > "Taxonomy codes were put in incorrectly which we didn't catch till later." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) AH Ashley H. Owner > "The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) NG Nichole G. Administrative Assistant > "All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) SF Steve F. Director > "The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4386127) NG Nichole G. Administrative Assistant > "This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) AM Anna M. CEO > "claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) AK Akash K. Owner > "They have since been bought by Qualifacts and things are going down the drain quickly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) DA David A. Clinic Director and FNP-C > "It is easy to learn the system and navigate." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6607739) KR Katie R. Patient Care Coordinator > "We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) NG Nichole G. Administrative Assistant > "Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) AK Akash K. Owner > "Frequent errors in when they were implementing us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) HW Hannah W. Administration > "There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) SM Stefanie M. Clinical Director > "The software is not able to be customized to be inclusive and affirming of the transgender community and this is a MAJOR drawback." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3835485) NG Nichole G. Administrative Assistant > "They did work on fixing many of the issues that InSync had, which was very promising and very nice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) KR Katie R. Patient Care Coordinator > "Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) MS Melissa S. Practice Administrator > "We are brand new to using it - but overall our therapists are happy - the auto charging is off to a good start - the patient portal user experience is a game..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4140081) AK Akash K. Owner > "Nice people, but they seem to have stopped investing in customer care or the EMR in general after being bought by another company." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) MB Michael B. Director of Operations > "InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) MA Melanie A. Director of Speech and Language Services > "It is my understanding that some of the aspects of the scheduler were not initially as efficient as hoped for a multi-clinic location. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) EM Ethan M. Psychiatrist > "Clinical EHR side is great; we worked hard to customize the system for our clinicians as we were coming off paper charts and were wary of the EHR. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3817909) AM Anna M. CEO > "Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) KD Kristin D. Clinical Director > "Our implementation specialist, \[SENSITIVE CONTENT\], was by-in-large the most critical component in our satisfaction as she was incredibly responsive, helpful,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) CM Carmen M. President > "Our old system was so clunky, requiring multiple steps for every action that we had to take multiple times a day. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) HW Hannah W. Administration > "We also like that multiple users can have access to the patient portal account (i.e. caseworkers)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) AW Alexis W. Assistant Behavioral Health Director > "The people who built out a lot of the forms did a sloppy job and Jenn and our team had to go back in a fix most of them." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3837381) KD Kristin D. Clinical Director > "Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) SW Sarah W. Senior Director of Programs > "Implementation also did not occur smoothly and much of our training time was spent correcting issues from implementation/customization." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265) KD Kristin D. Clinical Director > "Two major EMR transitions within the course of a year was a big undertaking but the entire process, from the first demo call to our final implementation call has..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) JL Jennifer L. Billing and Credentialing Coordinator > "My least favorite thing is the inability to see visits in patient demographics - financials unless a claim is done. If I have a claim back-log, the front office..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3028108) CM Carmen M. President > "It has enable us to be efficient with our admin so that we are freed up to do what we do best - help people." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) UH Ursula H. Licensed Professional Counselor > "They did not support appropriate implementation within the company which lead to a very difficult transition between EHR services" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4039383) DG Desiree G. Clinical Director > "What we like most about InSync is that we have been able to implement new workflows and automate procedures." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) DM Darrin M. COO > "Direct access to the clinical docs themselves outside of the encounter note is lacking. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4759060) MB Michael B. Director of Operations > "The workflow for each department is customizable making the system near perfect for our company needs.5." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) AM Anna M. CEO > "As a more complex practice with many layers of services, the coding does not meet our needs." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) TS Tara S. Psychologist > "So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731) LF Lindsay F. Therapy Program Manager > "All other scheduling features are not user friendly- especially if you have more complex features as a practice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799195) TS Trish S. Director of Quality Improvement > "InSync had multiple features- specifically, the ability of data to import as data from the patient portal, ease of reporting, and attentive customer service." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3495140) AM Ashley M. Business Operations Manager > "It has been abundantly stressful on my business office (Clinical receptionists / Intake coordinators / billing specialists) to toggle back and forth to see if we..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3057109) CM Carmen M. President > "The training was unparalleled to get us ready to go live and the follow-up support has made us transition successfully with minimal stress. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) JL Jo L. Exec Director > "The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4406734) LG Lisa G. OWNER > "Potential future functionality and ability to make some forms customizable after enhancements. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3744044) KR Katie R. Patient Care Coordinator > "It's slow at times and I feel like the scheduler is a little less user-friendly than I would like." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) SM Suzanne M. Finance and HR Manager > "Our implementation specialist was terrific and he really assisted with the design of our dynamic forms and encounter notes. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3563284) AC Amanda C. Assistant Practice Manager > "Unable to block accounts from being scheduled, difficulty for admin to track staff to-do's, and the scheduler setup is unnecessarily complicated" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3025514) MJ Madeline J. PMHNP/Group practice owner > "It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___3201595) SM Shannon M. Office Manager > "The main problem we have run in to is getting the electronic faxing set up." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4641138) JW Jennifer W. Practice owner/ Psychiatric Nurse Practitioner > "The features are integrated into the software and ultimately make me more efficient with scheduling, charting, prescribing, and billing duties. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3345059) LH Lauri H. Consultant/Program Developer > "The additions that we wanted after our contract was signed seems to be pretty costly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3996420) AH Ashley H. Owner > "Charting, claims processing, and patient communication is much more efficient." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) HW Hannah W. Administration > "Our practice did not like that the clients preferred name couldn't show up as so." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) JS Jennifer S. Director of Burgess Mental Health > "This was helpful when budgeting our needs and being able to find some grant funding to get the process started." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4500013) CH Cathleen H. APRN, PMHNP-BC > "I also think the new LMS site does not provide you with enough resources and when you need to search for something, it is often not there with a video or printout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3448316) AR Amy R. Owner/Executive Director > "The implementation specialist we got after go live who did stay with us throughout was wonderful and the only reason I gave a 7 as to likely to recommend InSync. ..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3748393) KM Karl M. LPC > "The other aspect that was not as good as our last EHR was the aesthetics of the software." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3747016) [View Reviews](https://www.capterra.com/p/144484/InSync-EMR/reviews/) ## User interface 4.37 (1,033) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) 4.49 (392) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important TheraNest 29/35 - Activity Dashboard - AI Copilot - API - Appointment Scheduling - Calendar Management - Charting - Claims Management - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - Employee Management - EMR/EHR - E-Prescribing - For Group Therapy - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Invoice Management - Lab Integration - Medical Billing - Medication Management - Mobile Access - Outcome Assessment Tools - Patient Portal - Reporting & Statistics - Role-Based Permissions - Secure Messaging - Teletherapy - Template Management - Therapy Notes - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/130400/TheraNest-Mental-Health/#features) Qualifacts Insync 29/35 - Activity Dashboard - AI Copilot - API - Appointment Scheduling - Calendar Management - Charting - Claims Management - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - Employee Management - EMR/EHR - E-Prescribing - For Group Therapy - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Invoice Management - Lab Integration - Medical Billing - Medication Management - Mobile Access - Outcome Assessment Tools - Patient Portal - Reporting & Statistics - Role-Based Permissions - Secure Messaging - Teletherapy - Template Management - Therapy Notes - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/144484/InSync-EMR/#features) ### Recognition No recognitions have been awarded to TheraNest Qualifacts Insync is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support TheraNest Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Qualifacts Insync Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TheraNest - By Ensora Health - Located in United States - Founded in 2010 Qualifacts Insync - By Qualifacts - Located in United States - Founded in 2000 ## Popular Comparisons [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) vs [Carepatron](https://www.capterra.com/p/195467/Care-Patron/)[4.43 (858)](https://www.capterra.com/p/195467/Care-Patron/reviews/) $29/month Price $0 4.1 Features 4.3 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/130400-195467/TheraNest-Mental-Health-vs-Care-Patron) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.8 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/118789-144484/EHR-YOUR-WAY-vs-InSync-EMR) [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) vs [EHRYourWay](https://www.capterra.com/p/118789/EHR-YOUR-WAY/)[4.88 (528)](https://www.capterra.com/p/118789/EHR-YOUR-WAY/reviews/) $29/month Price Contact vendor for pricing 4.1 Features 4.8 4.3 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/118789-130400/EHR-YOUR-WAY-vs-TheraNest-Mental-Health) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) $75/month Price $49.95/month 4.4 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/124769-144484/CounSol-com-vs-InSync-EMR) [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) vs [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.56 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) $29/month Price $49/month 4.1 Features 4.3 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130400-130710/TheraNest-Mental-Health-vs-SimplePractice) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) $75/month Price $59/month 4.4 Features 4.5 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/118981-144484/TherapyNotes-com-vs-InSync-EMR) [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) vs [CounSol.com](https://www.capterra.com/p/124769/CounSol-com/)[4.73 (829)](https://www.capterra.com/p/124769/CounSol-com/reviews/) $29/month Price $49.95/month 4.1 Features 4.5 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/124769-130400/CounSol-com-vs-TheraNest-Mental-Health) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Valant EHR Suite](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/)[4.16 (338)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.0 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/81298-144484/Valant-Behavioral-Health-EHR-vs-InSync-EMR) [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) vs [Alleva](https://www.capterra.com/p/180899/Alleva/)[4.47 (282)](https://www.capterra.com/p/180899/Alleva/reviews/) $29/month Price Contact vendor for pricing 4.1 Features 4.4 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/130400-180899/TheraNest-Mental-Health-vs-Alleva) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Kipu](https://www.capterra.com/p/156391/Kipu-EMR/)[4.69 (217)](https://www.capterra.com/p/156391/Kipu-EMR/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144484-156391/InSync-EMR-vs-Kipu-EMR) [TheraNest](https://www.capterra.com/p/130400/TheraNest-Mental-Health/)[4.37 (1,033)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) vs [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/)[4.67 (962)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) $29/month Price $59/month 4.1 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/118981-130400/TherapyNotes-com-vs-TheraNest-Mental-Health) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.49 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) vs [Practice Mate](https://www.capterra.com/p/210524/Practice-Mate/)[4.55 (171)](https://www.capterra.com/p/210524/Practice-Mate/reviews/) $75/month Price Contact vendor for pricing 4.4 Features 4.4 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/144484-210524/InSync-EMR-vs-Practice-Mate)