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We serve solo practitioners & large therapy practices. Family counseling centers, mental health agencies, social service organizations, faith-based groups, psychology practices, schools, universities.
Supports small to large urgent cares, health systems, hospitals, and specialty care clinics, specializing in providing patient engagement solutions to on-demand and blended care clinics.
As I have a small practice on top of my full time job, it's nice to not be paying more money than I am bringing in. The fact that it's scalable is the most important factor for me.
In less than a week, we have had the WORST customer service experience of my life. First, we were charged incorrectly on our first bill.
It's easy to use, easy to train others, has great support and educational resources about its many features, and most important, we are getting a great reliable, great program for an affordable rate.
However, the lack of response from TheraNest and their inability to solve this issue over the last six months is unbelievable.
It looks great, the implementation of Wiley planner is fantastic, and it gets the job done. The color scheme is nice (it looks pretty).
They often do rate increases after rolling out a new change, which is often frustrating when the change means the software stops working the way it has.
I love the ease and flexibility of Theranest and how it seems to think of everything. I especially appreciate Telehealth, Client Portal, and Appointment Reminders.
It's been a little confusing as a supervisor and administrator for my employees to be able to see what notes they have completed and what is yet to be done.
Ease of use in setting up, training with staff is straight forward, patients love the wait time transparency we offer. Reporting is what drew me to this software and the ability to track throughput.
Its a pain to have to navigate to different screens.
Our front line staff have only wonderful things to say, and Clockwise has done a fantastic job ensuring this product works best for us.
Poor customer support and unwilling to make minimal changes to API based on customer request.
Clockwise MD is very user friendly, staff needed minimal training and the set-up from the company was wonderfully easy.
How I pay this much for a software that does not invest it's money into a better-looking UI is beyond me.
As a director the reporting features are very valuable. The customer support is superb and if anything can be removed or added to the applications, it is done quickly and efficiently.
Interface feels outdated at times, lack of advanced features such as insurance verification and online registration.
Kelly: Hi, my name's Kelly. I'm a licensed marriage and family therapist. I would give TheraNest a three out of five stars. And for more reviews like this, just click below. I had been using Office Ally, but I didn't think it was a complete solution for me, and TheraNest seemed like it would be a good fit, so I gave that one a try. I chose TheraNest because it seemed like it had the complete package of what I needed. I wanted to do online telehealth and I needed help with billing. It had credit card processing, so it had everything that I wanted. TheraNest was pretty easy to onboard with. Took my clients a little while to train to get them to learn how to schedule online. But other than that, integration was pretty easy. TheraNest is a pretty decent choice when you're first starting out. I found that in the long run, it didn't work for my practice and switching from TheraNest to anybody else, I felt like I'm being held hostage because trying to get my client records was okay, but getting any of my notes or anything else, I'm going to have to either print them all out or hand write them or retype them and they want you to pay a fee to store your client's records, and tI just don't find that ethical. You still have to keep your client records for seven years.
TheraNest
Top FeaturesExperity Patient Engagement
TheraNest
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Experity Patient Engagement
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