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Behavioral health clinicians, therapists, case managers, & other providers; compliance & quality assurance teams; and clinical leaders 7 supervisors of large community behavioral health organizations.
We serve solo practitioners & large therapy practices. Family counseling centers, mental health agencies, social service organizations, faith-based groups, psychology practices, schools, universities.
We have been very happy with the product and staff. They are very responsive and address any issues/concerns immediately.
The inability to have access of the Replay product set at the client level instead of the clinician.
The value of the product is incredible, the implementation was seamless, and the Eleos team is outstanding to partner with. Every Behavioral Health organization should be using Eleos.
The sensi devices posed some problems, looking forward to browser-based listening.
Implementation of this advanced AI tool has allowed GRAND to move forward with new Care Pathways, as well as improve our culture and workforce experience.
Difficult to use for family delivered services.
Staff have commented that "this is the best thing the agency has ever done for us. I believe that this product will help us obtain and retain staff in a competitive market.
If I had a con, it would be that because it is so new, there is hesitancy among staff to utilize the product.
As I have a small practice on top of my full time job, it's nice to not be paying more money than I am bringing in. The fact that it's scalable is the most important factor for me.
In less than a week, we have had the WORST customer service experience of my life. First, we were charged incorrectly on our first bill.
It's easy to use, easy to train others, has great support and educational resources about its many features, and most important, we are getting a great reliable, great program for an affordable rate.
However, the lack of response from TheraNest and their inability to solve this issue over the last six months is unbelievable.
It looks great, the implementation of Wiley planner is fantastic, and it gets the job done. The color scheme is nice (it looks pretty).
They often do rate increases after rolling out a new change, which is often frustrating when the change means the software stops working the way it has.
I love the ease and flexibility of Theranest and how it seems to think of everything. I especially appreciate Telehealth, Client Portal, and Appointment Reminders.
It's been a little confusing as a supervisor and administrator for my employees to be able to see what notes they have completed and what is yet to be done.
Kelly: Hi, my name's Kelly. I'm a licensed marriage and family therapist. I would give TheraNest a three out of five stars. And for more reviews like this, just click below. I had been using Office Ally, but I didn't think it was a complete solution for me, and TheraNest seemed like it would be a good fit, so I gave that one a try. I chose TheraNest because it seemed like it had the complete package of what I needed. I wanted to do online telehealth and I needed help with billing. It had credit card processing, so it had everything that I wanted. TheraNest was pretty easy to onboard with. Took my clients a little while to train to get them to learn how to schedule online. But other than that, integration was pretty easy. TheraNest is a pretty decent choice when you're first starting out. I found that in the long run, it didn't work for my practice and switching from TheraNest to anybody else, I felt like I'm being held hostage because trying to get my client records was okay, but getting any of my notes or anything else, I'm going to have to either print them all out or hand write them or retype them and they want you to pay a fee to store your client's records, and tI just don't find that ethical. You still have to keep your client records for seven years.
Prioritize real-user-identified key features according to your needs to find your best fit.
Eleos Health
TheraNest
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