--- title: "Compare Yonyx vs Front 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Yonyx and Front based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/130406-132901/AGI-Self-Service-vs-Front" page_type: "comparison" language: "en" --- # Yonyx vs Front Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: YonyxFront2/4 selected [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.7 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) [Front](https://www.capterra.com/p/132901/Front/)[4.5 (289)](https://www.capterra.com/p/132901/Front/reviews/) [## Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.7 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [259 reviews](#user-reviews) Positive 253 Neutral 6 Negative 0 [## Front](https://www.capterra.com/p/132901/Front/)[4.5 (289)](https://www.capterra.com/p/132901/Front/reviews/) Starting Price $25.00/month Value-for-Money 4.1 Functionality 4.4 Ease of Use 4.5 Customer Service 4.4 Reviews Sentiment Based on [289 reviews](#user-reviews) Positive 262 Neutral 13 Negative 14 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Odoo 4.2 (1,331) * * * Starting Price $31.10 Per User,Per Month Free Trial Free Version * * * User rating 83% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,103 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings CRM 4.7 Support Ticket Management 4.8 Chatbot NA Inbox Management NA Live Chat NA \--%Fit Not enough reviews Feature ratings CRM 5.0 Support Ticket Management 3.3 Chatbot \-- Inbox Management 4.5 Live Chat \-- User satisfaction User satisfaction 4.7 User reviews[259](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.8 User satisfaction 4.5 User reviews[289](https://www.capterra.com/p/132901/Front/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.1 Customer support 4.4 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers Best for Technology, financial services, logistics, manufacturing, professional services, and travel industries. ## User reviews Pros & cons AB Anna B. Associate Dean of Credit for Prior Learning and Competency-Based Education > "He helped create a decision tree scaffold that could handle an incredibly complicated process." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7136158) NP Nicolas P. Senior Tech Support > "The saleforces integration for the Yonyx-to-case is a bit native, and salesforce does not allow everything we..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6274319) Crystal F. CSR > "Makes call flow very easy to navigate and allows customer notation to be more efficient." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7099246) JG Jordan G. President > "At first, it felt confusing and overwhelming since I’m not a software engineer and didn’t understand how the..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) NA Nelly A. Office Manager > "We received support when needed and it made getting this set up and using it, pretty easy." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7136364) JG Jordan G. President > "I knew if my team ran into an issue, \[sensitive content hidden\] would be there." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) IJ Ishika J. AM- Projects > "The intuitive interface made it easy for our team to get up and running quickly without a steep learning curve." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526) HVP Harshad Vijay P. Senior Software QA Engineer > "Customer experience sometime slows down due to downtime and unable to operate" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081953) NRM Narasimha Rao M. Director > "Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6199237) HCT Hussien Carlmart T. Security Technical Support > "The only thing I least like about Yonyx is that there's not enough info that could be included in it." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6073635) FP Filipe P. Co-Owner > "I have used it in identification, capturing, evaluation and sharing knowledge and information assets which are..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6310657) NH Nate H. Director of Operations > "It is a harder system to use." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6565110) SB Shawn B. me > "I really have nothing but good things to say. If you are trying to streamline a message or messages its top..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004963) JE Javier E. CSR > "Speed in which it loads, can be very slow at times" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5082149) IJ Ishika J. AM- Projects > "Beyond ease of use, Yonyx has played a key role in helping us make important business-level decisions." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526) DP Damian P. Teller > "It does look a bit outdated with the layout." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6243327) JG Jordan G. President > "Even with an entry-level subscription, I received enterprise-level help." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) EL Eugene L. Sales Ops Manager > "I I don't like our inability to connect the survey results to the individual "calls" that are created in our..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132880) LD Luis D. sales coordinator > "We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very easy..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6443439) MLG Mary Lynn G. Homeward Advisor > "Yonyx has too many pages of scripts, which makes it hard to find what you need on the fly." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133364) CB Cynthia B. CSR > "Yonyx allows us to assist the consumer with their property search while providing the Consumer Experience..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177) HC Hamid C. CSR > "There are technical issues and although they may not be very frequent, someone with less technical knowledge..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4041006) YT Yandi T. Senior Project Manager > "A great tool for facilitating organizational processes replacing traditional data access and retrieval..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6435606) LM Lorena M. Consumer Success Representative > "The new formatting is causing issues during calls; the old formatting worked perfectly fine." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132906) DG Dwayne G. Representative > "I was working with the Yonyx team, love the features." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7065719) CB Cynthia B. CSR > "Sometimes, there is a glitch or short lag in the launch of the appropriate scripting." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177) AD Alexandra D. Sr. Enablement Specialist > "We also appreciate all the support we receive from \[sensitive content hidden\] and the team!" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004193) EM Eryn M. CSR > "Sometimes the software glitches and the script does not show." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4556534) SR Samantha R. Inside Sales Representative > "It is by far the most manageable, adaptable, and easily operated system I have worked with for Call Flow..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6419569) MP Michael P. Sr. Technical Trainer > "It also cannot be sorted based on date or guide." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133523) IJ Ishika J. AM- Projects > "We've been using Yonyx for a while now, and it has proven to be an incredibly user-friendly tool." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526) CB Cassandra B. DSCA > "There are times; with every software used that the script doesn't work." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132899) SE Stephanie E. Adherence > "The way it's broken down by categories is very helpful navigation through multiple scripts." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6467438) MR Mubarak R. Technical Service > "initial uploading of the documents is difficult." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4645546) Ken V. Technical Writer > "I enjoy working in it and it's helped create a lot of integral guides for our internal employees." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6166143) KH Kissara H. Academc Advisor > "I guess this is up to to the admin but the layout is a bit bland." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3859449) AD Alexandra D. Sr. Enablement Specialist > "They are always quick to help and ensure we are set up for success." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004193) JD Jyoti D. agent of OLA > "we dont have many access for this site and but there is not a lot of thing to dislike" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4531693) YT Yandi T. Senior Project Manager > "Generally makes the goal to generating strong association in decision making possible at no extra cost." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6435606) JH Johnny H. Loan Officer Assistant > "The completely linear path can be obnoxious" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133363) EG Emily G. Sales Development Representative > "My favorite feature is the name and industry autofill to the customer" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081797) TR TaLina R. Broker Representative > "Sometimes there can be technical issues." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4794546) VE Vignesh E. Regional coordinator > "I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4542888) SL Sandra L. Consumer Success Representative > "Sometimes the lag causes the script to not load and that can be a bit of a problem" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3556971) NP Nicolas P. Senior Tech Support > "Our account manager is gold, tech support work fast and made is all easier for us." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6274319) GW Gavin W. Consumer Success Reprasenative > "As with any technology there are moments where the correct information may not load initially ." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___2958359) BJ Blessanth J. Reimbursement Specialist > "I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5083389) ND Nicholas D. Advisor > "No improvements come to mind. " [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3831577) FP Filipe P. Co-Owner > "Yonyx has facilitated real-time knowledge sharing." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6310657) Mohd Zeeshan A. Digital Success Manager > "I can't think of a con to mention, in my use of this product I have so far haven't run into anything that..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3053013) CB Cynthia B. CSR > "Yonyx makes the transition from call-to-call, seamless for the user, enabling us to create an exceptional..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177) JG Jordan G. President > "At first, it felt confusing and overwhelming since I’m not a software engineer and didn’t understand how the..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) LS Lucky S. Technical Support Exexutive > "It is time saving tool, As per my personnel experience every industry should use the Yonex for better..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4501581) KH Kissara H. Academc Advisor > "I guess this is up to to the admin but the layout is a bit bland." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3859449) HCT Hussien Carlmart T. Security Technical Support > "Knowledge management has never been easier with the addition of Yonyx." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6073635) JH Johnny H. Loan Officer Assistant > "The completely linear path can be obnoxious" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133363) VG Vignesh G. Technical Support executive > "The best thing is that we can take feed back at end of any tree and and customise the tree easily." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4436341) NP Nicolas P. Senior Tech Support > "The saleforces integration for the Yonyx-to-case is a bit native, and salesforce does not allow everything we..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6274319) JE Javier E. CSR > "Yonyx is very user friendly and the data it provides is extremely useful as well." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5082149) NH Nate H. Director of Operations > "It is a harder system to use." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6565110) TR TaLina R. Broker Representative > "Its a smooth system that easily allows me to complete my job functions each day." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4794546) HVP Harshad Vijay P. Senior Software QA Engineer > "Customer experience sometime slows down due to downtime and unable to operate" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081953) HD Hussein D. Chief Executive Officer > "Yonyx has helped me grow my organization." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6045607) GW Gavin W. Consumer Success Reprasenative > "As with any technology there are moments where the correct information may not load initially ." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___2958359) [View Reviews](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) NW Nancy W. Customer Care Representative > "Being on the front line on customer services it assist in channeling communication directly to customers, creates a friendly..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6831065) ClJ Céline J. Content Manager > "The price is a real problem because it's charged per user, which tends to be quite expensive for a company with a large..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7173575) Mai M. Managing Director > "Loving the automated workflow that has been super simple for our team to set up and implement as a powerful new tool to help..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7120549) Grey H. Director > "There’s also zero flexibility when product changes break existing workflows." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) EH Emily H. Marketing and Techology > "Front's collaboration, shared inbox system and ability to coordinate with people on my team, make it a necessity in our core..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6820328) KV Kinjal V. Carer > "With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6818092) ClJ Céline J. Content Manager > "It also has very seamless integration capabilities with other software." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7173575) Grey H. Director > "The Outlook integration is no longer a true two-way sync." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) JR Julie R. Supervisor > "The unified inbox is an amazing tool that makes getting communications out super efficient." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7070637) AB Adam B. Operations Admin and Quality Control > "Crashing issues when email threads get really long." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6574030) TH Tamir H. GC > "Hotkeys make work go very quickly; snooze and send later work great; linking conversations, pinning docs in thread." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6838919) BO Breno O. Broker > "One thing that is bad in Front is that when you move a conversation to a different inbox, everyone who is not assigned to the..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001) JM Jay M. Director > "The interface is intuitive and easy to navigate, and the ability to assign emails, leave internal comments, and automate..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391) BM Bryce M. Chief Marketing Officer > "Growth is 2 seat minimum and Scale is a 5 seat minimum. When I clicked to be contacted by sales I received this pushy email..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4834793) FM Felipe M. Logistics Coordinator > "I like the most about Front the live chat feature it provides as comments in any email thread we have, it really allows our..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5045745) JE Jaime E. Jefe > "everything is a huge pile of emails. if the search function does not work and gives you a result, you have to waste huge..." [See full review](https://www.capterra.com/p/132901/Front/#SoftwareAdvice___4811754) MH Mohamed H. engineer > "feels like having a powerful, centralized hub that effortlessly brings all customer communications together" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6810547) Arjun K. Co-founder > "Fairly expensive if you don't use it for a large number of folks, AI features are pretty limited right now." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990) ZS Zoltan S. Developer > "It was so easy to integrate all the social media channels we wanted to be able to use all of them from the same interface." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6633672) JW Jamie W. Director > "The app lacks the Calendar feature, so if we're out and about, we're unable to check the calendar." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938) JM Jay M. Director > "Front has completely transformed the way our team manages email communication!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6734391) GB Gloria B. Program Manager > "For instance, I'm trying to understand the SLA of the team when replying to messages, but the data is inaccurate because it..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4350833) DC Dennis C. Medical Laboratory Technologist > "Customer support has been at optimal in my organization through Front." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6861709) MB Mac B. Sales Channel Coordinator > "The mobile app is a bit glitchy when searching for keywords in emails, but that is all." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083) TC Tim C. COO > "The difference from other systems we used to manage our email was instantly significant and improved efficiency and response..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311) AH Arthur H. Customer Care Manager > "This product caused me to uninstall outlook from my computer." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490910) CK Candice K. Operations Manager > "The internal comments and discussions keep everyone communicating effortlessly. When someone is out of the office we can..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4493842) CM Chris M. Director > "Had to have an argument over billing ~6 months ago, felt they tried to rip us off then implied I was a liar." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) Arjun K. Co-founder > "It's easy to create visibility and work asynchronously on emails that would otherwise take multiple forwards and slack..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6101990) KK Kelly K. Business Support > "The initial launch can be intimidating without a little in-depth training." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504) EW Elizabeth W. Executive Assistant > "Front allows me to be in my executive's inbox with so many more sorting features than just sharing an email login." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071) VR Verified Reviewer CPO > "For this even managing just a few users and their permission and settings is a real pain as long as you're not willing to..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) SM Solomon M. Project manager > "It is a no code tool and we love it as it makes it easy and fast for is to automate our workflows" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) CM Chris M. Director > "There are some services we don't use, but equally we don't pay for them." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) TC Tim C. COO > "The internal team chat enhances communication and collaboration. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6023311) VR Verified Reviewer CPO > "Hiding essential/basic features in highly overpriced tiers is a disease a lot of SaaS tool have - a practice that really needs..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) SM Solomon M. Project manager > "It gives is realtime collaboration with our staffs." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) Shari G. Management Consultant Lead > "The only dislike I have is when I was first given access to it, I selected the option to log in with my work's Google account..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3618212) CAC Cheryl Ann C. Customer Service Representative > "My overall experience with Front is it allows you work efficiently, keep in touch with your team at all times and overall just..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4376800) VR Verified Reviewer CPO > "The pricing of Front is unintuitive - basic features like a user and team management are exclusive to the highest tier." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3588989) KK Kelly K. Business Support > "We use Front daily and find that the flags/auto sorting and sharing ability is a great asset for our group." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4606504) VR Verified Reviewer Director of Customer Success > "It's a disorganized jumble of communication." [See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338) AA Andres A. Logistics Coordinator > "My overall experience with Front has been satisfactory, it has fulfilled all my expectations and has been crucial when it..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5031132) VR Verified Reviewer Program Operations > "It will not work as a ticket management system. While you can have different team and individual inboxes, if one support agent..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) BO Breno O. Broker > "I like it a lot how we can keep our inbox organized." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5070001) SA Steve A. Database technician > "They redesigned the interface which made it harder to read. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3425292) JW Jamie W. Director > "Being able to locate and assign emails to team members speeds up the process, and gives us a professional look." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492938) VR Verified Reviewer SDR Manager > "The user interface is a bit complicated and difficult to use for the new user." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3539476) MB Mac B. Sales Channel Coordinator > "It's awesome to have all emails filtered into one inbox, and I appreciate being able to tag a coworker on an email." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4147083) Desirae G. Owner > "It's quite a pricey software for a small business." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396) VR Verified Reviewer Inbound Sales Development Rep > "Easy to use, email management in one place for many different accounts is just WOW!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5027202) IC Isabel C. Consultant > "I really did not listen to the sales rep, he warn me, literally said: if you ar going to use it only for the scheduling links..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2719603) Ashley G. Editor > "For several years, our administrative team used Front and it improved our internal workflow and customer communications..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4490766) LL Lauren L. Senior Operations Coordinator > "Front tended to have quite a few outages and crashes that impacted our workflow heavily." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2412666) Desirae G. Owner > "As a business owner who does most of my communications via email, being able to have my personal and business emails in one..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3620396) Patricio M. CEO - Co Founder > "It might be a little expensive, specially if you are just starting or at least the opportunity cost might be quite high..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3081926) VR Verified Reviewer Director of Customer Success > "It's nice for when you are retroactively researching communication with a client because it can pull it all together." [See full review](https://www.capterra.com/p/132901/Front/#GetApp___4314338) VR Verified Reviewer Consultant > "The contact highlight is shockingly ailing in usefulness contrasted and the remainder of the application." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3019026) SnF Solène F. Jurist > "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) IC Isabel C. Consultant > "I didn't even managed to get my partner on board so he could use the tool. As it has a two users policy." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2719603) SnF Solène F. Jurist > "Likewise, it is very simple to use, and it has a real added value : it enables us, as a team work, to chat in real time and to..." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) VR Verified Reviewer Program Operations > "It was not easy to create a dashboard for the metrics that you use most." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) EW Elizabeth W. Executive Assistant > "Assigning emails helps us get work done without an extra conversation." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4341071) VR Verified Reviewer Program Operations > "Understanding the metrics tracking is extremely difficult and not user friendly." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) SnF Solène F. Jurist > "It is to the point that it has surpassed other mail tools such as Gmail." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) MK Mahmoud K. CEO > "Several days later still not heard from him at all regards pending topics discussed over zoom" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2395694) SnF Solène F. Jurist > "It is to the point that it has surpassed other mail tools such as Gmail." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4370272) VR Verified Reviewer Program Operations > "We should not have tried to use it as a ticketing system." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) CR Corene R. Legal Editor > "I can access my tasks for the day easily and complete them in time." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4104249) JS John S. Co-founder/Developer > "That is not a nice pricing change. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2738043) VR Verified Reviewer Inbound Sales Development Rep > "Overall experience was very useful and impactful!" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___5027202) JS John S. Co-founder/Developer > "Nasty price hike" [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2738043) SM Solomon M. Project manager > "The customer service is good." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6294437) SA Steve A. Database technician > "They redesigned the interface which made it harder to read. " [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3425292) CM Clayton M. Sr. Manager Client Experience > "I found it to be very user friendly and intuitive." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6330588) VR Verified Reviewer SDR Manager > "The user interface is a bit complicated and difficult to use for the new user." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3539476) IS Irfanudeen S. Senior Inside Sales Specialist > "The best about Front is we can easily share the files like pdf, docs, jpegs with the teammates." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___3788920) VR Verified Reviewer Program Operations > "It was not easy to create a dashboard for the metrics that you use most." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) FD Federico D. Software developer > "Assignments and comments made it easy to reroute conversations as needed." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4493268) VR Verified Reviewer Program Operations > "Understanding the metrics tracking is extremely difficult and not user friendly." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2968098) CM Clayton M. Sr. Manager Client Experience > "I found it to be very user friendly and intuitive." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6330588) Grey H. Director > "The Outlook integration is no longer a true two-way sync." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7089787) NT Nadiv T. Customer Service Emergency Hotline Employee > "What I like in particular is the template functionality." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___2534504) KV Kinjal V. Carer > "With out Front, I can say that my customer service will affect us way down and with Front our business is driven like skyline." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___6818092) ClJ Céline J. Content Manager > "It also has very seamless integration capabilities with other software." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___7173575) CM Chris M. Director > "There are some services we don't use, but equally we don't pay for them." [See full review](https://www.capterra.com/p/132901/Front/#Capterra___4492876) [View Reviews](https://www.capterra.com/p/132901/Front/reviews/) ## User interface [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) 4.75 (259) [Front](https://www.capterra.com/p/132901/Front/) 4.54 (289) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Yonyx 13/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/130406/AGI-Self-Service/#features) Front Top features 26/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/132901/Front/#features) ### Recognition No recognitions have been awarded to Yonyx Front is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Yonyx Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Front Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Yonyx - By Yonyx - Located in United States - Founded in 2012 Front - By Front - Located in United States - Founded in 2013 ## Popular Comparisons [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.7 Features 4.4 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-130406/Salesforce-vs-AGI-Self-Service) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.4 Features 4.4 4.5 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-132901/Salesforce-vs-Front) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/130406-164283/AGI-Self-Service-vs-Zendesk) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.4 Features 4.4 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/132901-164283/Front-vs-Zendesk) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-130406/Freshdesk-vs-AGI-Self-Service) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.4 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-132901/LiveAgent-vs-Front) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-130406/LiveAgent-vs-AGI-Self-Service) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $25/month Price $25/month 4.4 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-132901/LiveChat-vs-Front) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $25/month Price $25/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-130406/LiveChat-vs-AGI-Self-Service) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.4 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-132901/Freshdesk-vs-Front) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/130406-144040/AGI-Self-Service-vs-Tidio-Chat) [Front](https://www.capterra.com/p/132901/Front/)[4.54 (289)](https://www.capterra.com/p/132901/Front/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.4 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132901-144040/Front-vs-Tidio-Chat)