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Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.
Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers
An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.
Built-in integrations to other platform or service is somewhat rather limited.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.
It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.
No Mobile App available for the users Android and IOS.
Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
It assigns multiple tickets that have no relation to each other to your service requests.
It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
Yonyx takes the "Trouble" out of troubleshooting.
The routing and flow of the issue trees is good and its very helpful to users. The best thing is that we can take feed back at end of any tree and and customise the tree easily.
But that's scarcely a problem given we embed these in our own site and use that navigation instead.
The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.
The lack of accessibility features could deter some users.
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
If the administrator has not set it up properly, there can be broken links, and then you are left without a place to go.
Prioritize real-user-identified key features according to your needs to find your best fit.
InvGate Service Management
Top FeaturesYonyx
InvGate Service Management
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Yonyx
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