Yonyx vs Grasp: Which is a better fit?

It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.

Yonyx takes the "Trouble" out of troubleshooting.

The routing and flow of the issue trees is good and its very helpful to users. The best thing is that we can take feed back at end of any tree and and customise the tree easily.

But that's scarcely a problem given we embed these in our own site and use that navigation instead.

The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.

The lack of accessibility features could deter some users.

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.

If the administrator has not set it up properly, there can be broken links, and then you are left without a place to go.

RONALD R

Digital Administrator

So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media.

RONALD R

Digital Administrator

It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software.

Michel M

This is realy a great system, for free for 1 agent and affordable when your bussiness will grow to more agents. Small problems are quickly answered and solved by their very friendly helpteam.

In our case visitors often ask us product questions before signing up and brutally reveal what information our website is lacking, or how our messaging needs a bit of tweaking.

Jeroen J

Innovation Manager

We had just opted for Desk.com when Casengo came along. I was thrilled to discover that this cloud application does not come with any unnecessary bells and whistles.

I receive a lot of emails daily, and me and my team weren't able to track who was doing what, and who replied to what. With Casengo, all my email troubles are gone, because of the universal inbox.

It's very easy to use, and the interface feels "light. There a lots of automation options which will make your customer success teams much more effective and recudes response times.

I was using Zendesk, but Zendesk adds attachments as downloadable links. My customers got confused and couldn't find the 'attachment' is was talking about - because it wasn't actually an attachment.