--- title: "Compare Yonyx vs Dynamics 365 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Yonyx and Dynamics 365 based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/130406-157279/AGI-Self-Service-vs-Dynamics-365" page_type: "comparison" language: "en" --- # Yonyx vs Dynamics 365 Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: YonyxDynamics 3652/4 selected [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.7 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.7 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [259 reviews](#user-reviews) Positive 253 Neutral 6 Negative 0 [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [5,858 reviews](#user-reviews) Positive 5,169 Neutral 553 Negative 136 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Freshdesk 4.5 (3,481) * * * Starting Price $19.00 Per User,Per Month Free Trial Free Version * * * User rating 94% of reviewers rated it above 4 stars * * * ### Zoho CRM 4.3 (6,999) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 3,103 reviews from customer service software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings CRM 4.7 Support Ticket Management 4.8 Chatbot NA Inbox Management NA Live Chat NA \--%Fit Missing features Feature ratings CRM 4.4 Support Ticket Management 4.4 Chatbot NA Inbox Management NA Live Chat NA User satisfaction User satisfaction 4.7 User reviews[259](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.8 User satisfaction 4.4 User reviews[5,858](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 Price starts from Price starts from $25Per User, Per Month - Free version - Free trial Price starts from $50Per User, Per Month - Free version - Free trial Best for Best for Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers Best for Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## User reviews Pros & cons AB Anna B. Associate Dean of Credit for Prior Learning and Competency-Based Education > "He helped create a decision tree scaffold that could handle an incredibly complicated process." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7136158) NP Nicolas P. Senior Tech Support > "The saleforces integration for the Yonyx-to-case is a bit native, and salesforce does not allow everything we..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6274319) Crystal F. CSR > "Makes call flow very easy to navigate and allows customer notation to be more efficient." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7099246) JG Jordan G. President > "At first, it felt confusing and overwhelming since I’m not a software engineer and didn’t understand how the..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) NA Nelly A. Office Manager > "We received support when needed and it made getting this set up and using it, pretty easy." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7136364) JG Jordan G. President > "I knew if my team ran into an issue, \[sensitive content hidden\] would be there." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) IJ Ishika J. AM- Projects > "The intuitive interface made it easy for our team to get up and running quickly without a steep learning curve." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526) HVP Harshad Vijay P. Senior Software QA Engineer > "Customer experience sometime slows down due to downtime and unable to operate" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081953) NRM Narasimha Rao M. Director > "Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6199237) HCT Hussien Carlmart T. Security Technical Support > "The only thing I least like about Yonyx is that there's not enough info that could be included in it." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6073635) FP Filipe P. Co-Owner > "I have used it in identification, capturing, evaluation and sharing knowledge and information assets which are..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6310657) NH Nate H. Director of Operations > "It is a harder system to use." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6565110) SB Shawn B. me > "I really have nothing but good things to say. If you are trying to streamline a message or messages its top..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004963) JE Javier E. CSR > "Speed in which it loads, can be very slow at times" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5082149) IJ Ishika J. AM- Projects > "Beyond ease of use, Yonyx has played a key role in helping us make important business-level decisions." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526) DP Damian P. Teller > "It does look a bit outdated with the layout." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6243327) JG Jordan G. President > "Even with an entry-level subscription, I received enterprise-level help." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) EL Eugene L. Sales Ops Manager > "I I don't like our inability to connect the survey results to the individual "calls" that are created in our..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132880) LD Luis D. sales coordinator > "We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very easy..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6443439) MLG Mary Lynn G. Homeward Advisor > "Yonyx has too many pages of scripts, which makes it hard to find what you need on the fly." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133364) CB Cynthia B. CSR > "Yonyx allows us to assist the consumer with their property search while providing the Consumer Experience..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177) HC Hamid C. CSR > "There are technical issues and although they may not be very frequent, someone with less technical knowledge..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4041006) YT Yandi T. Senior Project Manager > "A great tool for facilitating organizational processes replacing traditional data access and retrieval..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6435606) LM Lorena M. Consumer Success Representative > "The new formatting is causing issues during calls; the old formatting worked perfectly fine." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132906) DG Dwayne G. Representative > "I was working with the Yonyx team, love the features." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7065719) CB Cynthia B. CSR > "Sometimes, there is a glitch or short lag in the launch of the appropriate scripting." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177) AD Alexandra D. Sr. Enablement Specialist > "We also appreciate all the support we receive from \[sensitive content hidden\] and the team!" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004193) EM Eryn M. CSR > "Sometimes the software glitches and the script does not show." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4556534) SR Samantha R. Inside Sales Representative > "It is by far the most manageable, adaptable, and easily operated system I have worked with for Call Flow..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6419569) MP Michael P. Sr. Technical Trainer > "It also cannot be sorted based on date or guide." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133523) IJ Ishika J. AM- Projects > "We've been using Yonyx for a while now, and it has proven to be an incredibly user-friendly tool." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526) CB Cassandra B. DSCA > "There are times; with every software used that the script doesn't work." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132899) SE Stephanie E. Adherence > "The way it's broken down by categories is very helpful navigation through multiple scripts." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6467438) MR Mubarak R. Technical Service > "initial uploading of the documents is difficult." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4645546) Ken V. Technical Writer > "I enjoy working in it and it's helped create a lot of integral guides for our internal employees." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6166143) KH Kissara H. Academc Advisor > "I guess this is up to to the admin but the layout is a bit bland." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3859449) AD Alexandra D. Sr. Enablement Specialist > "They are always quick to help and ensure we are set up for success." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004193) JD Jyoti D. agent of OLA > "we dont have many access for this site and but there is not a lot of thing to dislike" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4531693) YT Yandi T. Senior Project Manager > "Generally makes the goal to generating strong association in decision making possible at no extra cost." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6435606) JH Johnny H. Loan Officer Assistant > "The completely linear path can be obnoxious" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133363) EG Emily G. Sales Development Representative > "My favorite feature is the name and industry autofill to the customer" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081797) TR TaLina R. Broker Representative > "Sometimes there can be technical issues." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4794546) VE Vignesh E. Regional coordinator > "I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4542888) SL Sandra L. Consumer Success Representative > "Sometimes the lag causes the script to not load and that can be a bit of a problem" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3556971) NP Nicolas P. Senior Tech Support > "Our account manager is gold, tech support work fast and made is all easier for us." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6274319) GW Gavin W. Consumer Success Reprasenative > "As with any technology there are moments where the correct information may not load initially ." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___2958359) BJ Blessanth J. Reimbursement Specialist > "I am Extremely happy with Yonyx, it helps me in so many ways, I really loves to work with Yonyx day by day, It..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5083389) ND Nicholas D. Advisor > "No improvements come to mind. " [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3831577) FP Filipe P. Co-Owner > "Yonyx has facilitated real-time knowledge sharing." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6310657) Mohd Zeeshan A. Digital Success Manager > "I can't think of a con to mention, in my use of this product I have so far haven't run into anything that..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3053013) CB Cynthia B. CSR > "Yonyx makes the transition from call-to-call, seamless for the user, enabling us to create an exceptional..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177) JG Jordan G. President > "At first, it felt confusing and overwhelming since I’m not a software engineer and didn’t understand how the..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) LS Lucky S. Technical Support Exexutive > "It is time saving tool, As per my personnel experience every industry should use the Yonex for better..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4501581) KH Kissara H. Academc Advisor > "I guess this is up to to the admin but the layout is a bit bland." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3859449) HCT Hussien Carlmart T. Security Technical Support > "Knowledge management has never been easier with the addition of Yonyx." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6073635) JH Johnny H. Loan Officer Assistant > "The completely linear path can be obnoxious" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133363) VG Vignesh G. Technical Support executive > "The best thing is that we can take feed back at end of any tree and and customise the tree easily." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4436341) NP Nicolas P. Senior Tech Support > "The saleforces integration for the Yonyx-to-case is a bit native, and salesforce does not allow everything we..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6274319) JE Javier E. CSR > "Yonyx is very user friendly and the data it provides is extremely useful as well." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5082149) NH Nate H. Director of Operations > "It is a harder system to use." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6565110) TR TaLina R. Broker Representative > "Its a smooth system that easily allows me to complete my job functions each day." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4794546) HVP Harshad Vijay P. Senior Software QA Engineer > "Customer experience sometime slows down due to downtime and unable to operate" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081953) HD Hussein D. Chief Executive Officer > "Yonyx has helped me grow my organization." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6045607) GW Gavin W. Consumer Success Reprasenative > "As with any technology there are moments where the correct information may not load initially ." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___2958359) [View Reviews](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Manish C. Microsoft Admin > "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945) VR Verified Reviewer Analyst > "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) Andrea L. Innovation Manager > "It provides a centralized view of customers, invoices, transactions, and business data, making it easier to manage day-to-day operations efficiently." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186953) Zakaria G. AQA > "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833) RS Radha S. Legal Assistant > "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) MG Matt G. Director > "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) Blake A. IT Technician > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Christopher V. Human Relations > "No system is perfect, and if anyone tells you Dynamics 365 doesn't have a dark side, they're either selling it to you or they haven't actually had to manage it...." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648) Christopher V. Human Relations > "With Dynamics, they can track a high-value lead, update a pipeline forecasting model, and review financial compliance metrics without ever truly leaving their..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648) Blake A. IT Technician > "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Blake A. IT Technician > "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) VR Verified Reviewer CEO > "Sometimes it becomes slow and there are random bugs with invoicing and bank sync." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930) VR Verified Reviewer Sales Specialist > "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474) AV Arne V. Controller > "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974) RS Radha S. Legal Assistant > "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) JP Jonathan P. Digital Content Specialist > "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) KA Khyan A. Manager > "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) VR Verified Reviewer Analyst > "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) Christopher V. Human Relations > "You deploy exactly what you need to secure your current objectives be it Sales, Finance, or Supply Chain and scale up the architecture as your footprint expands." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7186648) Breanna G. Onboarding Coordinator > "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) SS Sarita S. Lead software engineer > "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307) MG Matt G. Director > "Functionality and many of the issues still exist, which makes it difficult to use and navigate." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) CT Cameron T. IT Service Desk Analyst > "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024) MG Matt G. Director > "I find Dynamics licenses and cost of maintenance are still very expense for the value provided." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) LB Lucas B. IT Service Desk Analyst > "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) KA Khyan A. Manager > "From a value perspective, it can feel expensive if you’re not fully utilising the features." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) RS Radha S. Legal Assistant > "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) MS Martina S. VP > "It often feels like a system built for administrators rather than everyday users." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264) LB Lucas B. IT Service Desk Analyst > "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) BL Byron L. Software Developer > "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689) EW Emma W. Assistant Manager > "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966) EI Eva I. business process analyst > "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) LB Lucas B. IT Service Desk Analyst > "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) Breanna G. Onboarding Coordinator > "Training new staff on it is difficult." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) VR Verified Reviewer Analyst > "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) JK Josie K. Realtor > "Had some security glitches and I was not able to easily retrieve my lost password and get into my account" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807) JP Jonathan P. Digital Content Specialist > "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) JS Jack S. Finance Director > "It can feel heavy for teams that only need basic functionality." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372) VR Verified Reviewer Full Stack Developer > "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819) ZB Zakaria B. Sales rep > "The interface can be unintuitive at times, requiring extra effort to navigate and customize." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807) KA Khyan A. Manager > "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) EI Eva I. business process analyst > "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) MB Matt B. Senior Software Engineer at JEOL USA > "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410) CD Christian D. Manager > "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) ML Mike L. Global Head of Product Development > "The integration with Excel and Outlook has really made my daily work easier, and the solution adapts well to a company's growth." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7188227) AB Andrew B. Used Parts Assistant Manager > "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641) KA Khyan A. Manager > "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) MG Matt G. Director > "I also find the reporting is atrocious." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) LB Lucas B. IT Service Desk Analyst > "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) DF Denika F. Customer service > "The synching sometimes was off and made it different to find my saved stuff." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770) AS Ajay S. Recruitment Manager > "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) TY Teresa Y. Project Manager > "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195) SK Shamsher K. Vertical Head > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206) VR Verified Reviewer designer > "Solution costs can be somewhat steep, especially for small organizations." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667) MW Mateja W. Consultant > "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) Junaid E. National IT Manager > "performance can sometimes lags if not optimized correctly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687) KM Karl M. CISO > "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356) JrmC Jérôme C. Data analyst > "The solution is light and not customizable enough" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499) DR David R. Innovation director > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060) MW Mateja W. Consultant > "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) VR Verified Reviewer Owner > "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383) MM Musa M. Software Developer > "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176) RR Rachid R. business development manager > "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898) JP Jose P. Senior Editos > "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695) SS Sophie S. Operations Manager > "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988) KA Kalli A. Instructor > "Could be a little time consuming first couple of times you use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742) MT Mary T. President > "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212) RG Rne G. Sales > "Visuals aren't great and we usually end up creating reports in PowerBI which incurrs additional setup and resource" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6073356) Sebastian P. Chief Marketing and Customer Experience > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818) MJ Monica J. Financial Analyst > "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452) AS Ajay S. Recruitment Manager > "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) MG MARIE G. Accountant > "Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6247481) AV Alexandra V. People Business Partner > "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381) RAL ROSA ARLEIA L. GERENTE > "For smaller companies or those without previous experience with CRM/ERP platforms, the initial complexity of implementation and configuration can be challenging." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6373007) Eric N. CRM Consultant > "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275) FARES H. Accoutant > "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830) KA Khyan A. Manager > "From an SDR lens, the biggest win is visibility and structure in the sales pipeline." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) MTA Md Tabrez A. Senior Associate > "Sometimes the performance goes wrong, otherwise, all is good." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6581390) AV Alexandra V. People Business Partner > "Outside the lag from being overly customized, the refreshed system now works more efficiently and seamlessly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381) Masud R. owner > "One potential downside of Dynamics 365 is its complexity, which can require significant training and expertise to fully utilize." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6211646) Dixit V. Support Engineer > "Dynamics 365 has been a valuable asset for our business." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6491623) DY Deniz Y. Software Developer > "You have to really invest some tutorial for using 100% of the features which I still can't." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4721856) CD Christian D. Manager > "However, I'm hopeful that it will get to that point with further investment from Microsoft." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) SH Shane H. accounts > "Some users also feel that they are paying for features they don't need or use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4774867) TF Tayo F. Consultant > "Dynamics 365 has been a valuable asset for our business." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6442219) VR Verified Reviewer Administration > "Having to pay a fee, as I am unemployed" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5019728) Cristian S. Especialista en marketing > "Learning the platform and tools required a strong investment at the beginning, the results were immediate." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5061217) RM Renaud M. CCO > "It was ok, but I fund the software to be too cumbersome to use efficiently" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___3727185) RW Ray W. Senior Consultwnt > "Great product to be honest, many different modules. But very good user interface but can be costly for implementation." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7045356) Zakaria G. AQA > "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833) VK Victor K. Freelencer > "Its user-friendly interface and robust features have significantly enhanced our overall efficiency and collaboration." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6165236) AL Andre L. Program Manager > "First, the interface is a bit clunky and unorganized." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6240848) VH Victor H. CEO > "Microsoft Dynamics has the applications a lot of companies use these day, which makes it easy to interact with them." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6076038) JM Justus M. Freelancer > "User interface: Some users may find the user interface of Dynamics 365 to be less intuitive or user-friendly compared to other platforms." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4390542) SB Saurabh B. Area Sales Manager > "Interface is good for PC as well as Mobile." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4299995) JM Justus M. Freelancer > "Additionally, some users may find the user interface to be less intuitive compared to other platforms." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4390542) Blake A. IT Technician > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) GN Gabriel N. Senior accounting officer > "This version, at least the one used by us, is lacking the following: 1. ability to integrate with other software 2." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5089251) JP Jonathan P. Digital Content Specialist > "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) VR Verified Reviewer IT Infrastructure analyst > "Integration: Integrating Dynamics 365 CRM with other systems or third-party applications can be challenging, especially if there is no out-of-the-box integration..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4595262) ML Mike L. Global Head of Product Development > "The integration with Excel and Outlook has really made my daily work easier, and the solution adapts well to a company's growth." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7188227) MM Mary M. Business Development > "integration with some social media like whatsapp is missing" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5049456) AS Ajay S. Recruitment Manager > "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) MS Manmohan S. Manager > "The software requires some technical expertise to set up and integrate with other systems, which may not be feasible for some businesses." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4603124) RD Raymond D. Client service Agent > "Ever since I have started using Dynamic 365, this program has made my work has been easier to use and more time efficient." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509336) CW Cavan W. SDR Leader > "Mostly ok, frustrating and hard to keep up to date." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6588751) AS Adefemi S. Customer service representative > "I like it’s an all round application that makes tasks easy." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6838572) KP Karen P. Quality Engineer > "Changes to the out the box version can be difficult to make" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6008735) NR Nilisha R. Compensation specialist > "Very easy to use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7100537) VR Verified Reviewer Principal > "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125) WL Warren L. General Manager > "Dynamics, like the rest of the Office package, is easy to use and very easy to pickup for someone who's never used it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6687899) DT Doreen T. Service Manager > "Also, it is easy to get overwhelmed by all the options." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___5084994) LD Linus D. Marketing Director > "Dynamics 365 has a significant customer support players, and this resolves challenges that occur." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6366881) IN Isaiah N. Digital sales manager > "Its customer support is slow at times and one is forced to wait for long" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6009377) TW Toshia W. Owner > "It has a amazing support system build in." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6103696) RC Ryan C. Operations Manager > "Expensive but all good until there is an issue as customer support won't help" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6038713) Mirza S. Software Tester > "I used it mostly for gathering user info and for managing tickets about production incidents, after taking a few days to get used to it, it was very helpful in my..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___3526685) JP Jesus P. IT MANAGER > "Technical support was difficult and implementation was difficult" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#SoftwareAdvice___5048967) AC Anil C. Educator > "Provides personalized connected service and better support across channels. " [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4842375) VR Verified Reviewer App integrations specialist > "Poor support on mac." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6224751) [View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## User interface [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/) 4.75 (259) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) 4.37 (5,858) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit AI Copilot 207 Important Alerts/Escalation 150 Important API 120 Important Yonyx Top features 13/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/130406/AGI-Self-Service/#features) Dynamics 365 12/38 - AI Copilot - Alerts/Escalation - API - Automated Routing - Autoresponders - Call Center Management - Chatbot - Collaboration Tools - Conversation Intelligence - CRM - Customer Portal - Customizable Fields - Dashboard - Data Security - Email Management - Gamification - Generative AI - Inbox Management - Interaction Tracking - IVR - Key Performance Indicators - Knowledge Base Management - Language Detection - Live Chat - Mobile Access - Multi-Channel Communication - Multiple Data Sources - Predictive Analytics - Queue Management - Real-Time Monitoring - Reporting & Statistics - Service Level Agreement (SLA) Management - Support Ticket Management - Surveys & Feedback - Task Automation - Third-Party Integrations - Video Chat - Voice Recognition [See all features](https://www.capterra.com/p/157279/Dynamics-365/#features) ### Recognition No recognitions have been awarded to Yonyx No recognitions have been awarded to Dynamics 365 ### Deployment & support Yonyx Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dynamics 365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Yonyx - By Yonyx - Located in United States - Founded in 2012 Dynamics 365 - By Microsoft - Located in United States - Founded in 1975 ## Popular Comparisons [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $25/month Price $25/month 4.7 Features 4.4 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-130406/Salesforce-vs-AGI-Self-Service) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $50/month Price $20/month 4.3 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) $25/month Price $115/month 4.7 Features 4.4 4.8 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/130406-164283/AGI-Self-Service-vs-Zendesk) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) $50/month Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $25/month Price $19/month 4.7 Features 4.3 4.8 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-130406/Freshdesk-vs-AGI-Self-Service) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $50/month Price $14/month 4.3 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $25/month Price $15/month 4.7 Features 4.6 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-130406/LiveAgent-vs-AGI-Self-Service) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) $50/month Price $31.1/month 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $25/month Price $25/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-130406/LiveChat-vs-AGI-Self-Service) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (744)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $50/month Price $7/year 4.3 Features 4.5 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157279-204998/Dynamics-365-vs-Bigin-by-Zoho-CRM) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (259)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $25/month Price $0/month 4.7 Features 4.6 4.8 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/130406-144040/AGI-Self-Service-vs-Tidio-Chat) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,858)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.24 (2,073)](https://www.capterra.com/p/135757/NetSuite/reviews/) $50/month Price Contact vendor for pricing 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135757-157279/NetSuite-vs-Dynamics-365)