# Compare Yonyx vs Document360 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Document360 and Yonyx based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/130406-177031/AGI-Self-Service-vs-Document360 --- # Document360 vs Yonyx Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Document360Yonyx2/4 selected [Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) [## Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.5 Ease of Use 4.7 Customer Service 4.8 Reviews Sentiment Based on [291 reviews](#user-reviews) Positive 284 Neutral 5 Negative 2 [## Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Starting Price $25.00/month Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [258 reviews](#user-reviews) Positive 252 Neutral 6 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,642 reviews from knowledge base software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Knowledge Management 4.7 Content Library 4.5 Text Editing 4.4 Full Text Search 4.5 Document Storage 4.6 74%Fit Missing features Feature ratings Knowledge Management 4.7 Content Library NA Text Editing 4.7 Full Text Search 4.9 Document Storage 4.9 User satisfaction User satisfaction 4.7 User reviews[291](https://www.capterra.com/p/177031/Document360/reviews/) Ease of use 4.7 Functionality 4.5 Value for money 4.5 Customer support 4.8 User satisfaction 4.7 User reviews[258](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.7 Customer support 4.8 Price starts from Price starts from \-- - Free version - Free trial Price starts from $25Per User, Per Month - Free version - Free trial Best for Best for Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe. Best for Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers ## User reviews Pros & cons SP Sumukh P. Assistant Manager > "Its powerful search, category management, version control, and analytics features help maintain documentation efficiently while improving the overall..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7146762) MS MOHAMED S. Data Analyst > "Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on the..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473) MS MOHAMED S. Data Analyst > "The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs)." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473) SP Sumukh P. Assistant Manager > "At times, the editor can also feel slightly laggy or fiddly when working with complex tables or large documentation projects." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7146762) VR Verified Reviewer Technical Writer > "In summary, Document360 is effective for structured documentation and day-to-day content management, with some limitations when it comes to flexibility..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) LB Lorren B. Product Manager > "Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation process." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) VR Verified Reviewer Senior Content Specialist > "The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016549) SB Sofi B. Technical writer > "I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883184) NG Naman G. Principal Product Manager > "It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features...." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105) LB Lorren B. Product Manager > "The formatting options can be inconsistent at times, especially when importing or editing longer documents." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) SC Shaunna C. Creative Comms and Knowledge Base Admin > "Page Creation & management, ease of use for non-HTML editors, flexibility & customization, pricing is fair, customer support was great, and simple UI/UX..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883312) VR Verified Reviewer Support Enablement Manager > "Some of the templates feel a little basic, and advanced features take a bit of time to figure out." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242) LB Lorren B. Product Manager > "Doc360 is a solid documentation platform with a clean interface and powerful search capabilities that make it easy for teams to find and manage content." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) BS Britnie S. Operations manager > "Also, can't copy and paste the formatting from other software/ text." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283) Atul B. Documentation Writer Sr. > "Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6849769) PK Punit K. Technical Content Writer > "I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858) VR Verified Reviewer Technical Writer > "It supports clear organization of content through categories and articles, which helps maintain consistency as documentation grows." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) VR Verified Reviewer Support Enablement Manager > "I’ve also run into the occasional bug or slow load when working with big docs." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242) VR Verified Reviewer Technical Writer > "They allow you to track changes, restore previous versions, and work confidently without worrying about losing content." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) Michael F. Standards and Compliance Lead > "The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) VR Verified Reviewer Technical Writer > "The editor strikes a good balance between simplicity and control—you can create well-formatted technical content quickly without needing heavy..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) CI Clio I. Marketing > "can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487) VR Verified Reviewer Documentation Manager > "Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6819764) AY Assya Y. Senior Product Content Writer > "I've had instances where there was a system update I was not aware of, and it screwed up my site." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7005420) RAJARAMAN R. Technical Writer > "The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238) JC Jordan C. Education Coordinator > "This can slow progress on articles or create design issues when it comes to an article's layout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6570601) VR Verified Reviewer Technical Writer > "What stands out most about Document360 is how well it supports structured, scalable documentation without adding unnecessary complexity." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) LH Lara H. Business Development > "Everything is divided only by categories and articles, which makes navigation cumbersome." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885701) RP Rohit P. Associate Product Management > "It has streamlined our documentation process, improved collaboration across the team, and made it much easier for users to access the right information..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884733) KN Kevin N. Software Engineer > "Reviewing, assignment and publish process was not that intuitive." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929) NG Naman G. Principal Product Manager > "Page creation, categorization, and version control make it easy for multiple PMs and engineers to collaborate on documentation without stepping on each..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105) CS Christopher S. Business Operations Analyst > "Adjusting these requires specific custom coding.-Changes to the custom code don't automatically save and require you to manually do it each..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4993595) LB Lorren B. Product Manager > "The collaboration features are intuitive, and the ability to version and categorize documents has been a big help in keeping our knowledge base..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) PP Prakruti P. Product Documentation Lead > "The costing and pricing structure is revised too frequently." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) AM Anna M. Technical Content Developer > "A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article versioning..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6393957) Brianne B. Technical Writer > "Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6283297) CS Cookie S. Technical Writer > "The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and which..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6503753) VR Verified Reviewer Knowledge Manager > "Some features that our organization needs are not available." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263) RAJARAMAN R. Technical Writer > "I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238) ZG Zoe G. Lead Product Writer > "Sometimes my questions took a while to get a response." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7017812) VR Verified Reviewer Technical Director > "It offers wide range of features including version control and collaborative editing which enhance our documentation process." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6502810) BS Britnie S. Operations manager > "The page formatting takes forever." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283) VR Verified Reviewer Senior Manager > "Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6379879) VR Verified Reviewer Knowledge Manager > "A bit buggy sometimes." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263) TT Tory T. Physician > "So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6824734) DP Danyel P. Director Customer Operations > "The editing features are not always user friendly." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883376) SH Sam H. Marketing Communications Manager > "Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884809) AC Abigail C. Technical Writer > "For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087) AP Alison P. Head of Delivery Methodology > "It has helped our team with defining processes for the business and being able to refer back to them when people are stuck." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016086) MJ Mark J. Senior Technology Consultant > "We have encountered issues where the document export encounters problems and we can't use it for a period of time." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4948562) Sabitha A. Business Presentation Specialist > "Document360 centralized it, helping us build a single source of truth." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131) AC Abigail C. Technical Writer > "These directly affected our users' ability to view and access our documentation seamlessly." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087) BrB Björn B. Lead Technical Writer > "It’s user-friendly, reliable, and has made managing our documentation much simpler, both for our documentation team and our readers." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6842317) Elliot N. Technical Author > "The Broken link analyser never updated meaning fixed links were still recorded as broken." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6109281) PK Punit K. Technical Content Writer > "It helps me create and share information easily, keeps everything organized, and makes finding things quick." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858) AD Andrea D. Head of Customer Success > "We have had a little trouble with the commenting tool." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6363083) Michael F. Standards and Compliance Lead > "From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) CY Callum Y. Customer Success Manager > "The text editor isn't the most intuitive to use and lacks features compared to competitors in the market." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6012315) AT Agnesa T. Team lead > "we started with transferring existing manuals on pdf and word, after our company succeed with knowledge base start." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7003850) VR Verified Reviewer Product Specialist > "Our IT department had a lot of questions about security of the data, it was challenging to get all of the required answers" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6119586) PP Prakruti P. Product Documentation Lead > "I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) DD Dawa D. Technical Writer > "Dislikes:a. Format painter option is not available, I miss thatb." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4935279) VR Verified Reviewer Technical Writer > "Overall, the experience with Document360 has been positive, especially for building and managing a structured knowledge base from scratch." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973) MV Mark V. Product Owner > "Not complety multilanguage some of the labels are still in english instead of Dutch." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___5014013) RR Rachael R. Content Designer > "I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6630834) VR Verified Reviewer Help Center Generalist > "Not sure how it can be scaled; the overall page load speed and admin panel load speed is slow on older devices; poor main page configuration..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4617527) VR Verified Reviewer Business Development Manager > "An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6389488) ED Emma D. People and Engagement Support Officer > "The search system is not the best, doesn't always pick up what I need." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6214046) Sabitha A. Business Presentation Specialist > "Document360 strikes a perfect balance between simplicity and enterprise-grade features." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131) ZC Zea C. SEO senior writer > "For example, changing the folders icons is difficult because it does not always work, and you need to refresh, delete cookies and cache or just wait." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4284666) CI Clio I. Marketing > "great functionality and organisational features for knowledge base, support is quick and able to provide training sessions" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487) YB Yevstakhii B. Teacher > "For example, I have felt restricted by the limited design options available on the platform, particularly in terms of image placement and article layout." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4781833) KN Kevin N. Software Engineer > "The rendered layout for the docs and interaction with pictures seem to be pretty smooth." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929) ES Emmalee S. Director of Operations > "Sometimes the editing workflows are not always easy to work and navigating and organizing articles versus categories versus folders in the administrator..." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3852388) PP Prakruti P. Product Documentation Lead > "Overall it meets our needs with features like versioning, category management, AI assistance." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473) HP Hari P. Legal Executive > "Session expiry which happens often is what i found to be a drawback of this application. And some other complications in content editing." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4527891) Michael F. Standards and Compliance Lead > "DOC 360 supports a wide range of file formats, making it a versatile tool for various document types." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004) BF Bryn F. Scientific and Technical Writer > "It's a powerful system, but it doesn't seem to be possible to create internal knowledge bases alongside client-facing knowledge bases." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4361085) LB Lorren B. Product Manager > "Overall, Doc360 is a reliable tool that provides great value, but improvements in formatting and customization would push it from “great” to “excellent.”" [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239) JK Jessika K. Senior Technical Writer > "I'd like to note that this bug is inconsistent. Whenever I run into a bug, I email the support team and receive an immediate response (within an hour)." [See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3906090) [View Reviews](https://www.capterra.com/p/177031/Document360/reviews/) Crystal F. CSR > "Makes call flow very easy to navigate and allows customer notation to be more efficient." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7099246) JG Jordan G. President > "At first, it felt confusing and overwhelming since I’m not a software engineer and didn’t understand how..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) AB Anna B. Associate Dean of Credit for Prior Learning and Competency-Based Education > "He helped create a decision tree scaffold that could handle an incredibly complicated process." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7136158) JG Jordan G. President > "I knew if my team ran into an issue, \[sensitive content hidden\] would be there." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) FP Filipe P. Co-Owner > "I have used it in identification, capturing, evaluation and sharing knowledge and information assets which..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6310657) NP Nicolas P. Senior Tech Support > "The saleforces integration for the Yonyx-to-case is a bit native, and salesforce does not allow everything..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6274319) NA Nelly A. Office Manager > "We received support when needed and it made getting this set up and using it, pretty easy." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7136364) HVP Harshad Vijay P. Senior Software QA Engineer > "Customer experience sometime slows down due to downtime and unable to operate" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081953) LD Luis D. sales coordinator > "We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6443439) HCT Hussien Carlmart T. Security Technical Support > "The only thing I least like about Yonyx is that there's not enough info that could be included in it." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6073635) YT Yandi T. Senior Project Manager > "A great tool for facilitating organizational processes replacing traditional data access and retrieval..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6435606) NH Nate H. Director of Operations > "It is a harder system to use." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6565110) SB Shawn B. me > "I really have nothing but good things to say. If you are trying to streamline a message or messages its..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004963) JE Javier E. CSR > "Speed in which it loads, can be very slow at times" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5082149) SR Samantha R. Inside Sales Representative > "It is by far the most manageable, adaptable, and easily operated system I have worked with for Call Flow..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6419569) DP Damian P. Teller > "It does look a bit outdated with the layout." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6243327) SE Stephanie E. Adherence > "The way it's broken down by categories is very helpful navigation through multiple scripts." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6467438) EL Eugene L. Sales Ops Manager > "I I don't like our inability to connect the survey results to the individual "calls" that are created in..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132880) JG Jordan G. President > "Even with an entry-level subscription, I received enterprise-level help." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262) MLG Mary Lynn G. Homeward Advisor > "Yonyx has too many pages of scripts, which makes it hard to find what you need on the fly." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133364) YT Yandi T. Senior Project Manager > "Generally makes the goal to generating strong association in decision making possible at no extra cost." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6435606) HC Hamid C. CSR > "There are technical issues and although they may not be very frequent, someone with less technical..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4041006) IJ Ishika J. AM- Projects > "The intuitive interface made it easy for our team to get up and running quickly without a steep learning..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526) SL Sandra L. Consumer Success Representative > "Sometimes the lag causes the script to not load and that can be a bit of a problem" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3556971) NRM Narasimha Rao M. Director > "Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6199237) LM Lorena M. Consumer Success Representative > "The new formatting is causing issues during calls; the old formatting worked perfectly fine." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132906) DG Dwayne G. Representative > "I was working with the Yonyx team, love the features." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7065719) CB Cynthia B. CSR > "Sometimes, there is a glitch or short lag in the launch of the appropriate scripting." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177) AD Alexandra D. Sr. Enablement Specialist > "We also appreciate all the support we receive from \[sensitive content hidden\] and the team!" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004193) EM Eryn M. CSR > "Sometimes the software glitches and the script does not show." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4556534) FP Filipe P. Co-Owner > "Yonyx has facilitated real-time knowledge sharing." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6310657) MP Michael P. Sr. Technical Trainer > "It also cannot be sorted based on date or guide." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133523) IJ Ishika J. AM- Projects > "Beyond ease of use, Yonyx has played a key role in helping us make important business-level decisions." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526) CB Cassandra B. DSCA > "There are times; with every software used that the script doesn't work." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132899) AD Alexandra D. Sr. Enablement Specialist > "They are always quick to help and ensure we are set up for success." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004193) MR Mubarak R. Technical Service > "initial uploading of the documents is difficult." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4645546) CB Cynthia B. CSR > "Yonyx allows us to assist the consumer with their property search while providing the Consumer Experience..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177) KH Kissara H. Academc Advisor > "I guess this is up to to the admin but the layout is a bit bland." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3859449) SR Samantha R. Inside Sales Representative > "I love the navigation of the system, and how user-friendly the interface is!" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6419569) JD Jyoti D. agent of OLA > "we dont have many access for this site and but there is not a lot of thing to dislike" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4531693) IJ Ishika J. AM- Projects > "We've been using Yonyx for a while now, and it has proven to be an incredibly user-friendly tool." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526) JH Johnny H. Loan Officer Assistant > "The completely linear path can be obnoxious" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133363) Ken V. Technical Writer > "I enjoy working in it and it's helped create a lot of integral guides for our internal employees." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6166143) TR TaLina R. Broker Representative > "Sometimes there can be technical issues." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4794546) TS Terri S. Loan Officer Assistant > "We are trying to create a unified customer experience and being able to follow a script makes it easy for..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3692561) GW Gavin W. Consumer Success Reprasenative > "As with any technology there are moments where the correct information may not load initially ." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___2958359) EG Emily G. Sales Development Representative > "My favorite feature is the name and industry autofill to the customer" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081797) ND Nicholas D. Advisor > "No improvements come to mind. " [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3831577) AP Amanda P. Adherence agent > "The simplicity and user friendly website" [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6445613) Mohd Zeeshan A. Digital Success Manager > "I can't think of a con to mention, in my use of this product I have so far haven't run into anything that..." [See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3053013) [View Reviews](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) ## User interface 4.66 (291) 4.75 (258) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Document360 Top features 34/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/177031/Document360/#features) Yonyx 19/41 - AI Copilot - Alerts/Notifications - API - Catalog Management - Chatbot - Collaboration Tools - Commenting/Notes - Content Library - Customizable Branding - Customizable Templates - Dashboard - Document Storage - Drag & Drop Editor - Email Alerts - Feedback Management - Full Text Search - Generative AI - Knowledge Management - Live Chat - Mobile Alerts - Mobile Interface - Multi-Language - Online Forums - Pre-built Templates - Real-Time Notifications - Real-Time Reporting - Reporting/Analytics - Reporting & Statistics - Rich Text Editor - Self Service Portal - SEO Management - Social Media Integration - Templates - Text Editing - Third-Party Integrations - User Management - Web Notifications - Website Integration - Widgets - Wiki - WYSIWYG Editor [See all features](https://www.capterra.com/p/130406/AGI-Self-Service/#features) ### Recognition Document360 is recognized as a top-rated tool in 3 Capterra Shortlist reports Yonyx Best Value Customer ServiceSoftware (2025)  Best Value Customer ServiceSoftware (2024)  Best Value Customer ServiceSoftware (2023)  Best Value Customer ServiceSoftware (2022)  ### Deployment & support Document360 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Yonyx Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Document360 - By Kovai.co - Located in United Kingdom - Founded in 2017 Yonyx - By Yonyx - Located in United States - Founded in 2012 ## Popular Comparisons [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Guru](https://www.capterra.com/p/224830/Guru/)[4.85 (639)](https://www.capterra.com/p/224830/Guru/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.8 4.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/177031-224830/Document360-vs-Guru) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Vanillasoft](https://www.capterra.com/p/27609/VanillaSoft/)[4.59 (233)](https://www.capterra.com/p/27609/VanillaSoft/reviews/) $25/month Price Contact vendor for pricing 4.7 Features 4.4 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/27609-130406/VanillaSoft-vs-AGI-Self-Service) [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Confluence](https://www.capterra.com/p/136446/Confluence/)[4.48 (3,680)](https://www.capterra.com/p/136446/Confluence/reviews/) Contact vendor for pricing Price $5.42/month 4.5 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/136446-177031/Confluence-vs-Document360) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $25/month Price $90/month 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-130406/Cloud-Predictive-Dialer-vs-AGI-Self-Service) [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Connecteam](https://www.capterra.com/p/153140/Connecteam/)[4.64 (5,203)](https://www.capterra.com/p/153140/Connecteam/reviews/) Contact vendor for pricing Price $29/month 4.5 Features 4.5 4.7 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/153140-177031/Connecteam-vs-Document360) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (324)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $25/month Price $25/month 4.7 Features 4.7 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-130406/CallCenterNOW-vs-AGI-Self-Service) [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.5 Features 4.4 4.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-177031/Salesforce-vs-Document360) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) $25/month Price $110/month 4.7 Features 4.1 4.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/130406-134775/AGI-Self-Service-vs-inContact-Call-Center-Software) [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (714)](https://www.capterra.com/p/132997/Freshservice/reviews/) Contact vendor for pricing Price $19/month 4.5 Features 4.3 4.7 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132997-177031/Freshservice-vs-Document360) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.34 (262)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) $25/month Price $75/month 4.7 Features 4.2 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130406-179417/AGI-Self-Service-vs-Genesys-Cloud) [Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $39/month 4.5 Features 4.4 4.7 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-177031/Zendesk-vs-Document360) [Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $25/month Price $50/month 4.7 Features 4.3 4.8 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/130406-157279/AGI-Self-Service-vs-Dynamics-365)