Yonyx vs Trengo: Which is a better fit?

It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.

Yonyx takes the "Trouble" out of troubleshooting.

The routing and flow of the issue trees is good and its very helpful to users. The best thing is that we can take feed back at end of any tree and and customise the tree easily.

But that's scarcely a problem given we embed these in our own site and use that navigation instead.

The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.

The lack of accessibility features could deter some users.

The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.

If the administrator has not set it up properly, there can be broken links, and then you are left without a place to go.

Martijn M

Director

I like the company and it's staff, very smart people with a sense of humor, great to work with.

For me, it was quite difficult that there is no history of a conversation with a customer. Sometimes a customer came back and he had to explain his whole story all over again.

Everthing in one place with an interface that works like a charm and looks good too.

The way we had to change the e-mail addresss from a weird code into a proper "sender" address.

Jacco J

Director

I am very impressed by the speed they add new features / channels. We use it for support for our website and our clients are very impressed by the options we offer for them to contact us.

That there is no option that you can send directly to whatsapp.

Easy to set-up / implement and the tool allows us to interact with our customers better. Trengo is easy to work with as a user, there is an online version and also a desktop app.

Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.