# Compare Yonyx vs Gist 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Yonyx and Gist based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/130406-188710/AGI-Self-Service-vs-Gist

---

# Yonyx vs Gist Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

YonyxGist2/4 selected

[Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

[Gist](https://www.capterra.com/p/188710/Gist/)[4.7 (149)](https://www.capterra.com/p/188710/Gist/reviews/)

[## Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.7 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

Based on [258 reviews](#user-reviews)

Positive

252

Neutral

6

Negative

0

[## Gist](https://www.capterra.com/p/188710/Gist/)[4.7 (149)](https://www.capterra.com/p/188710/Gist/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.7

Functionality

4.6

Ease of Use

4.5

Customer Service

4.7

Reviews Sentiment

Based on [149 reviews](#user-reviews)

Positive

144

Neutral

2

Negative

3

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## Summary

* * *

Key features rated by users

Features selected based on 5,641 reviews from knowledge management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Knowledge Base Management

4.8

Content Management

4.6

Document Management

NA

Alerts/Notifications

NA

Customizable Fields

NA

\--%Fit

Missing features

Feature ratings

Knowledge Base Management

4.2

Content Management

NA

Document Management

NA

Alerts/Notifications

NA

Customizable Fields

NA

User satisfaction

User satisfaction

4.7

User reviews[258](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.8

User satisfaction

4.7

User reviews[149](https://www.capterra.com/p/188710/Gist/reviews/)

Ease of use

4.5

Functionality

4.6

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$29Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers

Best for

SaaS, marketing agencies, business services, home services, bloggers and publishers, e-commerce

## User reviews

Pros & cons

Crystal F.

CSR

> "Makes call flow very easy to navigate and allows customer notation to be more efficient."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7099246)

JG

Jordan G.

President

> "At first, it felt confusing and overwhelming since I’m not a software engineer and didn’t understand how the..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262)

AB

Anna B.

Associate Dean of Credit for Prior Learning and Competency-Based Education

> "He helped create a decision tree scaffold that could handle an incredibly complicated process."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7136158)

JG

Jordan G.

President

> "I knew if my team ran into an issue, \[sensitive content hidden\] would be there."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262)

NA

Nelly A.

Office Manager

> "We received support when needed and it made getting this set up and using it, pretty easy."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7136364)

NP

Nicolas P.

Senior Tech Support

> "The saleforces integration for the Yonyx-to-case is a bit native, and salesforce does not allow everything we..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6274319)

LD

Luis D.

sales coordinator

> "We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very easy way."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6443439)

HVP

Harshad Vijay P.

Senior Software QA Engineer

> "Customer experience sometime slows down due to downtime and unable to operate"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081953)

YT

Yandi T.

Senior Project Manager

> "A great tool for facilitating organizational processes replacing traditional data access and retrieval functions."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6435606)

HCT

Hussien Carlmart T.

Security Technical Support

> "The only thing I least like about Yonyx is that there's not enough info that could be included in it."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6073635)

SB

Shawn B.

me

> "I really have nothing but good things to say. If you are trying to streamline a message or messages its top tier."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004963)

NH

Nate H.

Director of Operations

> "It is a harder system to use."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6565110)

SR

Samantha R.

Inside Sales Representative

> "It is by far the most manageable, adaptable, and easily operated system I have worked with for Call Flow..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6419569)

JE

Javier E.

CSR

> "Speed in which it loads, can be very slow at times"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5082149)

SE

Stephanie E.

Adherence

> "The way it's broken down by categories is very helpful navigation through multiple scripts."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6467438)

DP

Damian P.

Teller

> "It does look a bit outdated with the layout."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6243327)

JG

Jordan G.

President

> "Even with an entry-level subscription, I received enterprise-level help."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262)

EL

Eugene L.

Sales Ops Manager

> "I I don't like our inability to connect the survey results to the individual "calls" that are created in our CRM."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132880)

YT

Yandi T.

Senior Project Manager

> "Generally makes the goal to generating strong association in decision making possible at no extra cost."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6435606)

MLG

Mary Lynn G.

Homeward Advisor

> "Yonyx has too many pages of scripts, which makes it hard to find what you need on the fly."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133364)

IJ

Ishika J.

AM- Projects

> "The intuitive interface made it easy for our team to get up and running quickly without a steep learning curve."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526)

HC

Hamid C.

CSR

> "There are technical issues and although they may not be very frequent, someone with less technical knowledge..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4041006)

NRM

Narasimha Rao M.

Director

> "Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it is also..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6199237)

LM

Lorena M.

Consumer Success Representative

> "The new formatting is causing issues during calls; the old formatting worked perfectly fine."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132906)

FP

Filipe P.

Co-Owner

> "I have used it in identification, capturing, evaluation and sharing knowledge and information assets which are..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6310657)

CB

Cynthia B.

CSR

> "Sometimes, there is a glitch or short lag in the launch of the appropriate scripting."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177)

AD

Alexandra D.

Sr. Enablement Specialist

> "We also appreciate all the support we receive from \[sensitive content hidden\] and the team!"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004193)

EM

Eryn M.

CSR

> "Sometimes the software glitches and the script does not show."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4556534)

IJ

Ishika J.

AM- Projects

> "Beyond ease of use, Yonyx has played a key role in helping us make important business-level decisions."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526)

MP

Michael P.

Sr. Technical Trainer

> "It also cannot be sorted based on date or guide."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133523)

AD

Alexandra D.

Sr. Enablement Specialist

> "They are always quick to help and ensure we are set up for success."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004193)

CB

Cassandra B.

DSCA

> "There are times; with every software used that the script doesn't work."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132899)

CB

Cynthia B.

CSR

> "Yonyx allows us to assist the consumer with their property search while providing the Consumer Experience..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177)

MR

Mubarak R.

Technical Service

> "initial uploading of the documents is difficult."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4645546)

DG

Dwayne G.

Representative

> "I was working with the Yonyx team, love the features."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7065719)

KH

Kissara H.

Academc Advisor

> "I guess this is up to to the admin but the layout is a bit bland."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3859449)

SR

Samantha R.

Inside Sales Representative

> "I love the navigation of the system, and how user-friendly the interface is!"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6419569)

JD

Jyoti D.

agent of OLA

> "we dont have many access for this site and but there is not a lot of thing to dislike"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4531693)

IJ

Ishika J.

AM- Projects

> "We've been using Yonyx for a while now, and it has proven to be an incredibly user-friendly tool."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526)

JH

Johnny H.

Loan Officer Assistant

> "The completely linear path can be obnoxious"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133363)

Ken V.

Technical Writer

> "I enjoy working in it and it's helped create a lot of integral guides for our internal employees."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6166143)

TR

TaLina R.

Broker Representative

> "Sometimes there can be technical issues."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4794546)

TS

Terri S.

Loan Officer Assistant

> "We are trying to create a unified customer experience and being able to follow a script makes it easy for the..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3692561)

SL

Sandra L.

Consumer Success Representative

> "Sometimes the lag causes the script to not load and that can be a bit of a problem"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3556971)

EG

Emily G.

Sales Development Representative

> "My favorite feature is the name and industry autofill to the customer"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081797)

GW

Gavin W.

Consumer Success Reprasenative

> "As with any technology there are moments where the correct information may not load initially ."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___2958359)

AP

Amanda P.

Adherence agent

> "The simplicity and user friendly website"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6445613)

ND

Nicholas D.

Advisor

> "No improvements come to mind. "

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3831577)

VE

Vignesh E.

Regional coordinator

> "I would say , this product is very much effective for easy learning and doing the needful diagnosis as per our..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4542888)

Mohd Zeeshan A.

Digital Success Manager

> "I can't think of a con to mention, in my use of this product I have so far haven't run into anything that could..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3053013)

[View Reviews](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

DI

Dakotah I.

Co-Founder

> "The leads trackers is super basic, but that simplicity worked for us to track the different lanes and statues of our clients and their projects."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___5073448)

DI

Dakotah I.

Co-Founder

> "Gist's platform has become a bit bloated making it hard to find certain options until you get familiar with how it works."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___5073448)

Deyan K.

Digital Consultant

> "Data is gathered from many difference channels, event tracking on the website adds even more context to the profile of each individual user/contact, and this all allows..."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___4709231)

Patrick F.

CEO

> "We have a large databases of contacts and importing them all would become very very expensive."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___6340609)

Teng W.

Co-owner

> "Gist plays a crucial role in our organization as a communication hub that allows us to effectively engage with leads both on our website and through email."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___4670211)

Matthew J.

Owner

> "I wish I had access to Webhooks and reduced branding, but users who are willing to pay more won't face those issues."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___2949710)

DI

Dakotah I.

Co-Founder

> "We started to implement it as we wanted a good overall solution for the platform and kept using it for the last two years for the business."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___5073448)

WA

William A.

owner

> "After I had this experience with the emails I told them to delete my billing information as I didn't want to be charged another $200 in December when the addons I..."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___2379855)

Teng W.

Co-owner

> "With its customizable templates and easy-to-use interface, we can create engaging and effective email campaigns that drive engagement and conversions."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___4670211)

WA

William A.

owner

> "Again a password protected page with a double optin, and my legit emails were flagged as spam."

[See full review](https://www.capterra.com/p/188710/Gist/#Capterra___2379855)

[View Reviews](https://www.capterra.com/p/188710/Gist/reviews/)

## User interface

4.75 (258)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

Yonyx

Top features

22/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Catalog Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Content Library
-   Content Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Decision Support
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Full Text Search
-   Generative AI
-   Knowledge Base Management
-   Live Chat
-   Multi-Language
-   Reporting & Statistics
-   Self Service Portal
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Surveys & Feedback
-   Tagging
-   Text Editing
-   Third-Party Integrations
-   Widgets
-   Workflow Management

[See all features](https://www.capterra.com/p/130406/AGI-Self-Service/#features)

Gist

7/38

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Calendar Management
-   Catalog Management
-   Collaboration Tools
-   Commenting/Notes
-   Communication Management
-   Content Library
-   Content Management
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Decision Support
-   Discussions/Forums
-   Document Management
-   Drag & Drop
-   Full Text Search
-   Generative AI
-   Knowledge Base Management
-   Live Chat
-   Multi-Language
-   Reporting & Statistics
-   Self Service Portal
-   Single Sign On
-   Social Media Integration
-   SSL Security
-   Surveys & Feedback
-   Tagging
-   Text Editing
-   Third-Party Integrations
-   Widgets
-   Workflow Management

[See all features](https://www.capterra.com/p/188710/Gist/#features)

### Recognition

Yonyx

Best Value Online CRMSoftware (2025) 

Best Value Online CRMSoftware (2024) 

Best Value Online CRMSoftware (2022) 

Gist is recognized as a top-rated tool in 1 Capterra Shortlist reports

### Deployment & support

Yonyx

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Gist

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Yonyx

-   By Yonyx
-   Located in United States
-   Founded in 2012

Gist

-   By ConvertFox Global
-   Located in United States
-   Founded in 2017

## Popular Comparisons

[Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

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4.4

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[Gist](https://www.capterra.com/p/188710/Gist/)[4.70 (149)](https://www.capterra.com/p/188710/Gist/reviews/)

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$29/month

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4.6

Features

4.3

4.5

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-188710/Freshdesk-vs-Gist)

[Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

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Price

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Features

4.7

4.8

Ease of Use

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[View full comparison](https://www.capterra.com/compare/29589-130406/CallCenterNOW-vs-AGI-Self-Service)

[Gist](https://www.capterra.com/p/188710/Gist/)[4.70 (149)](https://www.capterra.com/p/188710/Gist/reviews/)

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Contact vendor for pricing

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Features

4.8

4.5

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/188710-224830/Gist-vs-Guru)

[Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

vs

[NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/)[4.21 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/)

$25/month

Price

$110/month

4.7

Features

4.1

4.8

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/130406-134775/AGI-Self-Service-vs-inContact-Call-Center-Software)

[Gist](https://www.capterra.com/p/188710/Gist/)[4.70 (149)](https://www.capterra.com/p/188710/Gist/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$29/month

Price

$19/month

4.6

Features

4.3

4.5

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-188710/Freshservice-vs-Gist)

[Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

vs

[Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[4.33 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/)

$25/month

Price

$75/month

4.7

Features

4.2

4.8

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/130406-179417/AGI-Self-Service-vs-Genesys-Cloud)

[Gist](https://www.capterra.com/p/188710/Gist/)[4.70 (149)](https://www.capterra.com/p/188710/Gist/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$29/month

Price

$115/month

4.6

Features

4.4

4.5

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-188710/Zendesk-vs-Gist)

[Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.75 (258)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

vs

[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/)

$25/month

Price

$50/month

4.7

Features

4.3

4.8

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/130406-157279/AGI-Self-Service-vs-Dynamics-365)

[Gist](https://www.capterra.com/p/188710/Gist/)[4.70 (149)](https://www.capterra.com/p/188710/Gist/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$29/month

Price

$20/month

4.6

Features

4.5

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/169505-188710/Zoho-Desk-vs-Gist)