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Yonyx vs Urbest: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 2,215 reviews from Customer Service users.
% Fit
Missing features
Feature ratings
CRM
4.7
Support Ticket Management
4.8
Chatbot
NA
Inbox Management
NA
Email Management
4.8
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
--
Chatbot
NA
Inbox Management
NA
Email Management
NA
User satisfaction
4.7
User reviews250
Ease of use
4.7
Functionality
4.7
Value for money
4.8
Customer support
4.8
4.8
User reviews33
Ease of use
4.8
Functionality
4.6
Value for money
4.8
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers

Urbest is user by facility manager to track jobs, access to information instantly and make sure every job gets through.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
130406
3 screenshots
193375
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Yonyx

Top Features
13/37
  • Alerts/Escalation
  • Automated Routing
  • Autoresponders
  • Chatbot
  • Conversation Intelligence
  • Customer Portal
  • Customizable Fields
  • Dashboard
  • Gamification
  • Inbox Management
  • Interaction Tracking
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Live Chat
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Queue Management
  • Real-Time Monitoring
  • Service Level Agreement (SLA) Management
  • Task Automation
  • Video Chat
  • Voice Recognition
  • API
  • Call Center Management
  • Collaboration Tools
  • CRM
  • Data Security
  • Email Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Reporting & Statistics
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Urbest

11/37
Show Customer Service Software Features +

Yonyx

--

Urbest

--

Yonyx
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Urbest
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Yonyx
  • By Yonyx
  • Located in United States
  • Founded in 2012
Urbest
  • By Urbest
  • Located in France
  • Founded in 2016
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