Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers
Not provided by vendor
The scope of content moderation is fantastic.4 Content management, ease of adaptability of this software is great.5 It is a value for money experience for the end user.
Yonyx takes the "Trouble" out of troubleshooting.
It is easy to use and made our whole company more successful. It is also easy to change- the administrator can edit at any time quickly which is great for a growing and changing company.
But that's scarcely a problem given we embed these in our own site and use that navigation instead.
The routing and flow of the issue trees is good and its very helpful to users. The best thing is that we can take feed back at end of any tree and and customise the tree easily.
The lack of accessibility features could deter some users.
The Yonyx support team has also been extremely helpful and great to work with as we started our partnership together. I highly recommend giving Yonyx a chance to earn your business.
If the administrator has not set it up properly, there can be broken links, and then you are left without a place to go.
The customization and granularity the UIP product provides has been amazing in scaling our outbound campaigns. It's not as easy to learn, but it's a powerful tool.
When it hungs and fails to end calls. When it fails to connect the sip phone.
High availability works great and has been very solid; Aspect support has been very helpful with any issues.
Upgrade cycle is too aggressive for large companies that have heavy integration and limited IT resources.
The routing and skilling capabilities of the system are excellent. The RTR and RTA dashboards are good as well.
Call distribution becomes hectic when IPINQ is intermittent. Calls traffic may easily be distorted hence poor service levels.
Dashboard - very effective. Great solution that helps us meet the needs of our clients.
The customer chat experience is terrible. The email routing can be cumbersome and expensive requiring 3 email inboxes per service.
Yonyx
Top FeaturesAspect Unified IP
Yonyx
--
Aspect Unified IP
--
Products similar to those you're currently comparing: