# Compare Yonyx vs RingCX 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Yonyx and RingCX based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/130406-242186/AGI-Self-Service-vs-RingCentral-Contact-Center

---

# Yonyx vs RingCX Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

YonyxRingCX2/4 selected

[Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.7 (256)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.2 (253)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

[## Yonyx](https://www.capterra.com/p/130406/AGI-Self-Service/)[4.7 (256)](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.8

Reviews Sentiment

Based on [256 reviews](#user-reviews)

Positive

250

Neutral

6

Negative

0

[## RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)[4.2 (253)](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

Starting Price

$65.00/month

Value-for-Money

4

Functionality

4.3

Ease of Use

4.3

Customer Service

4.2

Reviews Sentiment

Based on [253 reviews](#user-reviews)

Positive

205

Neutral

30

Negative

18

## Summary

* * *

Key features rated by users

Features selected based on 2,342 reviews from customer experience software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Not enough reviews

Feature ratings

Real-Time Reporting

NA

Negative Feedback Management

NA

Real-Time Notifications

NA

Surveys & Feedback

\--

Customizable Forms

NA

\--%Fit

Missing features

Not enough reviews

Feature ratings

Real-Time Reporting

\--

Negative Feedback Management

NA

Real-Time Notifications

NA

Surveys & Feedback

4.0

Customizable Forms

NA

User satisfaction

User satisfaction

4.7

User reviews[256](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.8

User satisfaction

4.2

User reviews[253](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

Ease of use

4.3

Functionality

4.3

Value for money

4.0

Customer support

4.2

Price starts from

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Price starts from

$65Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Operations teams using Knowledge driven decision support applications, Technical support teams, Customer service teams, Pre-Sales, Telemarketing, IT Helpdesk & ServiceDesk, Technical Writers

Best for

RingCentral RingCX targets businesses of all sizes seeking simplified, cost-effective customer service solutions with streamlined deployment and modern features.

## User reviews

Pros & cons

Crystal F.

CSR

> "Makes call flow very easy to navigate and allows customer notation to be more efficient."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7099246)

NP

Nicolas P.

Senior Tech Support

> "The saleforces integration for the Yonyx-to-case is a bit native, and salesforce does not allow..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6274319)

FP

Filipe P.

Co-Owner

> "I have used it in identification, capturing, evaluation and sharing knowledge and information assets..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6310657)

JG

Jordan G.

President

> "At first, it felt confusing and overwhelming since I’m not a software engineer and didn’t understand how..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262)

LD

Luis D.

sales coordinator

> "We started using Yonyx in our company 2 months ago, we are able to follow our company scripts in a very..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6443439)

JG

Jordan G.

President

> "I knew if my team ran into an issue, \[sensitive content hidden\] would be there."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262)

YT

Yandi T.

Senior Project Manager

> "A great tool for facilitating organizational processes replacing traditional data access and retrieval..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6435606)

DP

Damian P.

Teller

> "It does look a bit outdated with the layout."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6243327)

SB

Shawn B.

me

> "I really have nothing but good things to say. If you are trying to streamline a message or messages its..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004963)

HVP

Harshad Vijay P.

Senior Software QA Engineer

> "Customer experience sometime slows down due to downtime and unable to operate"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081953)

SR

Samantha R.

Inside Sales Representative

> "It is by far the most manageable, adaptable, and easily operated system I have worked with for Call Flow..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6419569)

HCT

Hussien Carlmart T.

Security Technical Support

> "The only thing I least like about Yonyx is that there's not enough info that could be included in it."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6073635)

SE

Stephanie E.

Adherence

> "The way it's broken down by categories is very helpful navigation through multiple scripts."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6467438)

NH

Nate H.

Director of Operations

> "It is a harder system to use."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6565110)

JG

Jordan G.

President

> "Even with an entry-level subscription, I received enterprise-level help."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6881262)

JE

Javier E.

CSR

> "Speed in which it loads, can be very slow at times"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5082149)

YT

Yandi T.

Senior Project Manager

> "Generally makes the goal to generating strong association in decision making possible at no extra cost."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6435606)

EL

Eugene L.

Sales Ops Manager

> "I I don't like our inability to connect the survey results to the individual "calls" that are created in..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132880)

IJ

Ishika J.

AM- Projects

> "The intuitive interface made it easy for our team to get up and running quickly without a steep learning..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526)

TR

TaLina R.

Broker Representative

> "Sometimes there can be technical issues."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4794546)

NRM

Narasimha Rao M.

Director

> "Guided call flow is a great help for my agents when taking calls. While Yonyx helping in proper flow, it..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6199237)

MLG

Mary Lynn G.

Homeward Advisor

> "Yonyx has too many pages of scripts, which makes it hard to find what you need on the fly."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133364)

DG

Dwayne G.

Representative

> "I was working with the Yonyx team, love the features."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7065719)

HC

Hamid C.

CSR

> "There are technical issues and although they may not be very frequent, someone with less technical..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4041006)

AD

Alexandra D.

Sr. Enablement Specialist

> "We also appreciate all the support we receive from \[sensitive content hidden\] and the team!"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004193)

SL

Sandra L.

Consumer Success Representative

> "Sometimes the lag causes the script to not load and that can be a bit of a problem"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3556971)

NP

Nicolas P.

Senior Tech Support

> "Our account manager is gold, tech support work fast and made is all easier for us."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6274319)

LM

Lorena M.

Consumer Success Representative

> "The new formatting is causing issues during calls; the old formatting worked perfectly fine."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132906)

FP

Filipe P.

Co-Owner

> "Yonyx has facilitated real-time knowledge sharing."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6310657)

CB

Cynthia B.

CSR

> "Sometimes, there is a glitch or short lag in the launch of the appropriate scripting."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177)

IJ

Ishika J.

AM- Projects

> "Beyond ease of use, Yonyx has played a key role in helping us make important business-level decisions."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526)

EM

Eryn M.

CSR

> "Sometimes the software glitches and the script does not show."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4556534)

AD

Alexandra D.

Sr. Enablement Specialist

> "They are always quick to help and ensure we are set up for success."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___7004193)

MP

Michael P.

Sr. Technical Trainer

> "It also cannot be sorted based on date or guide."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133523)

CB

Cynthia B.

CSR

> "Yonyx allows us to assist the consumer with their property search while providing the Consumer Experience..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4362177)

CB

Cassandra B.

DSCA

> "There are times; with every software used that the script doesn't work."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4132899)

TR

TaLina R.

Broker Representative

> "Its a smooth system that easily allows me to complete my job functions each day."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4794546)

MR

Mubarak R.

Technical Service

> "initial uploading of the documents is difficult."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4645546)

SR

Samantha R.

Inside Sales Representative

> "I love the navigation of the system, and how user-friendly the interface is!"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6419569)

KH

Kissara H.

Academc Advisor

> "I guess this is up to to the admin but the layout is a bit bland."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3859449)

IJ

Ishika J.

AM- Projects

> "We've been using Yonyx for a while now, and it has proven to be an incredibly user-friendly tool."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6677526)

JD

Jyoti D.

agent of OLA

> "we dont have many access for this site and but there is not a lot of thing to dislike"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4531693)

Ken V.

Technical Writer

> "I enjoy working in it and it's helped create a lot of integral guides for our internal employees."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6166143)

JH

Johnny H.

Loan Officer Assistant

> "The completely linear path can be obnoxious"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___4133363)

TS

Terri S.

Loan Officer Assistant

> "We are trying to create a unified customer experience and being able to follow a script makes it easy for..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3692561)

GW

Gavin W.

Consumer Success Reprasenative

> "As with any technology there are moments where the correct information may not load initially ."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___2958359)

EG

Emily G.

Sales Development Representative

> "My favorite feature is the name and industry autofill to the customer"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___5081797)

ND

Nicholas D.

Advisor

> "No improvements come to mind. "

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3831577)

AP

Amanda P.

Adherence agent

> "The simplicity and user friendly website"

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___6445613)

Mohd Zeeshan A.

Digital Success Manager

> "I can't think of a con to mention, in my use of this product I have so far haven't run into anything that..."

[See full review](https://www.capterra.com/p/130406/AGI-Self-Service/#Capterra___3053013)

[View Reviews](https://www.capterra.com/p/130406/AGI-Self-Service/reviews/)

CN

Cici N.

Attorney

> "I think that RingCX is a excellent tool for remote offices, and people who need the ability to have a..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7047104)

VR

Verified Reviewer

Dispatcher

> "One notable limitation is the call recording storage; on most plans, both on-demand and automatic call..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6353025)

YG

Yoel G.

Sales Manager

> "What I liked most about RingCX was its intuitive omnichannel interface, which allowed agents to handle..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6799397)

KM

Kyle M.

Customs Account Analyst

> "It constantly disconnects, showing agents that were online as offline or in DND mode randomly causing..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6834798)

RW

Robert W.

Operations Manager

> "It uses wifi which enables us to have access anywhere in the world without being hampered by cell..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6827826)

Daria J.

Marketing Associate

> "For some reason there is an active team chat that gives me notification every time someone posts..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

ADCT

Allan Del Cris T.

Credentialing Specialist

> "In addition to that, the automatic transcribing gives an edge compared to other tools, as someone who is..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7000937)

CN

Cici N.

Attorney

> "So at times you receive texts but cannot respond to them."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7047104)

JG

Jamie G.

Radiology Supervisor

> "I don't use RingCX as much as the rest of my company because I am not on the phones consistently like..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6804440)

Daria J.

Marketing Associate

> "It takes way too long to respond to any inquiry. Upon migration to our company we had someone from their..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

LS

Liz S.

Business Development

> "Love how easy it was to keep track of SMS and emails, voicemails."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7049744)

EM

Erica M.

Client Care Coordinator - Licensed Professional Counselor

> "There are some bugs that occur frequently where read texts appear unread and faxes come in later than..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6695640)

SB

Srushti B.

Administrative assistant

> "I like the popup feature from the extension that appears whenever I hover my cursor over any contact..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6758789)

BE

Brittany E.

negotiator

> "I do not like that there is so much downtime with RingCX at least once a week the service goes down and..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6825005)

AR

Ashley R.

Legal Assistant

> "I have been able to leave my desk and answer a client call directly from my cell phone allowing me to not..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6633095)

RK

Ryan K.

Owner

> "They keep "escalating" the issue to the next person who is equally underqualified and we are still..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6688180)

YG

Yoel G.

Sales Manager

> "The platform provided a unified, easy-to-use solution for managing customer interactions across multiple..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6799397)

RW

Robert W.

Operations Manager

> "The app can be buggy at times which can affect calling"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6827826)

ADCT

Allan Del Cris T.

Credentialing Specialist

> "It provides me all the necesarry things I need with customer engaging activity."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7000937)

CS

Connor S.

Brokerage Operations Associate

> "We had some difficulties with their customer support team as our account managers on file took very long..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6537898)

PJ

Paul J.

Office Administration

> "It's convenient having the forwarding and queue services on multiple devices."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6835379)

SF

Simon F.

Arborist

> "The call routing; voicemail and messages weren’t adjustable enough to our needs."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6655367)

TH

Taralyn H.

RCM Manager

> "Ring provides unbeatable clarity in every phone call."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6844409)

VR

Verified Reviewer

BDM

> "Very inconvenient if I am in th middle of a task"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7073736)

SC

Sam C.

Dispatcher

> "There is a lot of phone support and easy to access portal."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7034893)

RS

Rachel S.

Receptionist

> "It has some glitches especially when you have multiple calls coming in."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6735140)

RW

ROBERTA W.

Referral Coordinator

> "I like that I can use my phone to call in when I cant or dont have speakers and a camera"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6760448)

RP

RYAN P.

Senior Account Executive

> "Can not transfer calls or join 3rd part y to calls."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6248220)

VR

Verified Reviewer

BDM

> "I will continue to use RingCX due to its functionality and ease of use. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7073736)

PD

Paul D.

Education consultant

> "initial loading takes a little while and sometimes flashes as though missed activity but not the case."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6590722)

Cayla F.

Paralegal

> "The techs did everything they could to make sure that we had an easy transition."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7117300)

Daria J.

Marketing Associate

> "Some functions are not easy to understand and sometimes the app wouldn't allow more than 10 people in the..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

VR

Verified Reviewer

Dispatcher

> "This feature facilitates effortless communication with team members and clients alike."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6353025)

JC

Jennifer C.

Controller

> "It's been ONE WEEK and still no reply regarding my payment of that last invoice and cancellation of the..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6517974)

PJ

Paul J.

Office Administration

> "It's been great overall with helping to direct calls throughout the company."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6835379)

TH

Taralyn H.

RCM Manager

> "I haven’t been able to locate my sent faxes."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6844409)

KH

Karen H.

Attorney

> "Decent value for the money and relatively reliable and clear system."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7079112)

SC

Sam C.

Dispatcher

> "There is not much else to dislike about this service."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7034893)

BE

Brittany E.

negotiator

> "This helps with everyday communication."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6825005)

JC

Jennifer C.

Controller

> "If I could give negative stars for customer service, it wouldn't be enough."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6517974)

TL

Tung L.

Accounting and HR Assistant

> "It is positively and adequately complete its purpose for meeting and communication using technology."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6421899)

RK

Ryan K.

Owner

> "They will not let me speak to a supervisor, and no one understands the complexity of the issue we're..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6688180)

CW

Casey W.

Office Manager

> "Ring Central has made it easy for us to work with employees that work remote as well."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6489608)

TW

Todd W.

Escrow Manager

> "Setup could be difficult, had trouble with some dropped calls"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6744467)

JG

Jamie G.

Radiology Supervisor

> "I liked that screen layout was pleasing to the eye."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6804440)

RK

Ryan K.

Owner

> "Great communication when your talking to sales, but once you sign up, you get the worst treatment ever."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6688180)

CN

Carli N.

Scheduler

> "Phone quality was always good."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7066530)

Daria J.

Marketing Associate

> "There are some bugs that really need to be fixed."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

VR

Verified Reviewer

BDM

> "The app and the site are very easy to navigate. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7073736)

CL

Carter L.

Cost reduction consultant

> "Pricing gets out of control the higher your package gets"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6299051)

Sera A.

Realtor

> "Good custumer support and no issues."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___7095130)

EH

Evan H.

Sales associate

> "My phone rings constantly when I’m off. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6496602)

RP

RYAN P.

Senior Account Executive

> "It has a screen share feature like zoom that I use to use and it was great."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6248220)

SB

Srushti B.

Administrative assistant

> "Setup was bit complicated and needed IT help."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6758789)

EM

Erica M.

Client Care Coordinator - Licensed Professional Counselor

> "It is user friendly and allows us all of the features that we need to run smoothly."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6695640)

EL

Evelyn L.

Operations Manager

> "Their support center was terrible, and their price was high."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6659183)

CS

Connor S.

Brokerage Operations Associate

> "It's easy to use their admin portal and customize it to your preference."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6537898)

Daria J.

Marketing Associate

> "that was online and non responsive."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6458394)

KDD

Kent Dominic D.

Sales and Marketing

> "I like that it can be integrated into HubSpot."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6672358)

JM

Jasmine M.

Analyst

> "I don’t think it was super easy to use for a beginner"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6536870)

MT

Michelle T.

Operations Manager

> "Overall, every experience that I have had with RingCentral Contact Center has been a positive one and all..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6639003)

JC

Jennifer C.

Controller

> "You can't just cancel online."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6517974)

DG

Dawn G.

Child Care Registrar

> "I love having this app rather than a land line."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6629379)

JS

Jessica S.

Customer Experience Manager

> "Call listening was not up to standard and we had to take on another company to be able to assist with this"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___5085431)

AH

Adam H.

Service Manager

> "We find that these features have allowed us to make more money each month through the ease of integration..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3718239)

OF

Osman F.

Specialist

> "Sometimes it is difficult to integrate with different softwares"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6179842)

AA

Angelica A.

Team Lead

> "Despite being expensive Ring Central offers value for your money."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6493894)

AA

Ash A.

Director

> "horrible experience terrible service just bad"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6709147)

PD

Paul D.

Education consultant

> "Quality is clear, easy to navigate and intuitive GUI."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6590722)

RV

Ryan V.

Marketing Assistant

> "The only downside, which would be a problem for any VoIP, is that if the power were to be cut and you are..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3821078)

MS

Michelle S.

General Manager

> "During the chats, they are professional and friendly."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6612314)

AL

Aniss L.

Manager and Streamer/Content creator

> "Sometimes, as any program, some bugs can happen when trying to type or some lags when trying to get..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3482191)

EL

Evelyn L.

Operations Manager

> "In terms of the application and features, they were good. "

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6659183)

RV

Ryan V.

Marketing Assistant

> "At our office we had the power go out for 5 hours and that meant that we didn't have an effective system."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3821078)

AA

Angelica A.

Team Lead

> "Love the transcript voice messages!"

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6493894)

CG

Crishna G.

Clinical Liaison

> "My only prob with web-based is it takes a while to update the call history."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3851471)

EH

Evan H.

Sales associate

> "Love the ease of use calls come into the entire team."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___6496602)

AH

Adam H.

Service Manager

> "We've not found anything about RingCentral that is difficult to use or problematic with integrating into..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3718239)

AH

Adam H.

Service Manager

> "RingCentral has allowed us to speed up call routing and decisions making among our operators that is..."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3718239)

VR

Verified Reviewer

Customer Service Rep

> "It lacked a call center environment when we left the company."

[See full review](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#Capterra___3852321)

[View Reviews](https://www.capterra.com/p/242186/RingCentral-Contact-Center/reviews/)

## User interface

4.75 (256)

[RingCX](https://www.capterra.com/p/242186/RingCentral-Contact-Center/)

4.23 (253)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

AI Copilot

150

Important

Alerts/Notifications

120

Important

Yonyx

Top features

20/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/130406/AGI-Self-Service/#features)

RingCX

18/41

-   Access Controls/Permissions
-   AI Copilot
-   Alerts/Notifications
-   API
-   Collaboration Tools
-   CRM
-   Customer Journey Mapping
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Dashboard
-   Data Visualization
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   Generative AI
-   Knowledge Management
-   Multi-Channel Communication
-   Multi-Channel Data Collection
-   Multi-Language
-   Negative Feedback Management
-   NPS Survey Structure
-   Predictive Analytics
-   Real-Time Analytics
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Survey/Poll Management
-   Surveys & Feedback
-   Tagging
-   Text Analysis
-   Third-Party Integrations
-   Trend Analysis
-   Visual Analytics
-   Workflow Management

[See all features](https://www.capterra.com/p/242186/RingCentral-Contact-Center/#features)

### Recognition

No recognitions have been awarded to Yonyx

No recognitions have been awarded to RingCX

### Deployment & support

Yonyx

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

RingCX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Yonyx

-   By Yonyx
-   Located in United States
-   Founded in 2012

RingCX

-   By RingCentral
-   Located in United States
-   Founded in 1999

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