Helpjuice vs Supportbench: Which is a better fit?

We are not sorry, we are super happy with the software and it has increased our retention.

My only complaint about the software is having a constant pop-up in the bottom right of the screen when I log in to the dashboard.

Finding a simple and straight to the point "help center" solution these days is hard. With HelpJuice, we are finally happy and it does what it does good.

Marco M

Learning and Development Manager

There is no back and forth. They understand the issue you describe and they fix it.

What we got however has eclipsed this. We have found Helpjuice to have more features than we expected, important reporting, wonderful customizability, and great customer support.

Kelly K

Director of Customer Experience

Hard to find something without messaging support.

Very easy to use, excellent editor, great value for the money, ability to customize the 'theme' to your liking.

Before moving into tech I practised law for several years as a litigation / dispute resolution attorney.

The interface is also amazingly clean and simple in its design, while still having all the features easily accessible. It's astounding how well this software is designed, and I hope to see it grow.

Tsitsi Hazel T

Systems Analyst

At times you can miss cases, or miss the responses to already existing cases. Sometimes cases can be duplicated, and the notification system can get crowded.

Saket S

Student

It's transformed our approach to customer support. We can now offer more personalized service, leading to increased customer loyalty and a better understanding of their needs.

We couldn’t get up a running at the click of a button. It took 2 weeks to get the team fully up to speed, but now that we’re up a running, we haven’t had much in the way of disruptions.

Floyd F

Executive In Residence

Amazing tool - all in one but also specialized. Super easy to use, MUCH better performance.

Specifically, we have over 150 rental vehicles out in one particular fleet with no centralized repository for service requests.

Robiul R

Lead Analyst

It’s been a great advantage of our growing company because we’re handing more customer issues than ever before and we have far fewer complaints because we’re resolving tickets so efficiently.

Mauricio M

Program Director

I use the score cards a lot but the analytics within their interface is a little strange.