# Compare Helpjuice vs Document360 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Document360 and Helpjuice based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/130533-177031/Helpjuice-vs-Document360

---

# Document360 vs Helpjuice Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Document360Helpjuice2/4 selected

[Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/)

[Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[4.7 (102)](https://www.capterra.com/p/130533/Helpjuice/reviews/)

[## Document360](https://www.capterra.com/p/177031/Document360/)[4.7 (291)](https://www.capterra.com/p/177031/Document360/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.7

Customer Service

4.8

Reviews Sentiment

Based on [291 reviews](#user-reviews)

Positive

284

Neutral

5

Negative

2

[## Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[4.7 (102)](https://www.capterra.com/p/130533/Helpjuice/reviews/)

Starting Price

$120.00/month

Value-for-Money

4.7

Functionality

4.4

Ease of Use

4.6

Customer Service

4.8

Reviews Sentiment

Based on [102 reviews](#user-reviews)

Positive

99

Neutral

2

Negative

1

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## Summary

* * *

Key features rated by users

Features selected based on 2,640 reviews from knowledge base software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

81%Fit

High performer

Feature ratings

Knowledge Management

4.7

Content Library

4.5

Text Editing

4.4

Full Text Search

4.5

Document Storage

4.6

80%Fit

High performer

Feature ratings

Knowledge Management

4.1

Content Library

4.5

Text Editing

4.6

Full Text Search

4.6

Document Storage

4.4

User satisfaction

User satisfaction

4.7

User reviews[291](https://www.capterra.com/p/177031/Document360/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.5

Customer support

4.8

User satisfaction

4.7

User reviews[102](https://www.capterra.com/p/130533/Helpjuice/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.7

Customer support

4.8

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$120Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Document360 is suitable for businesses of all sizes and across all industries - IT, SaaS, Finances, Education, Healthcare, Legal, and more. Trusted by 100k+ users across the globe.

Best for

From Small Startups to Fortune 500 Companies, Thousands Of Customers Trust Helpjuice To Power Their Knowledge Base

## User reviews

Pros & cons

MS

MOHAMED S.

Data Analyst

> "The ability to create customizable workflows helps us streamline the review process with Subject Matter Experts (SMEs)."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473)

MS

MOHAMED S.

Data Analyst

> "Additionally, the platform lacks robust mobile optimization, which impacts accessibility for team members who need to quickly access information on..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7060473)

VR

Verified Reviewer

Technical Writer

> "In summary, Document360 is effective for structured documentation and day-to-day content management, with some limitations when it comes to..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973)

LB

Lorren B.

Product Manager

> "Certain layouts don’t always carry over as expected, which means extra cleanup work. While not a dealbreaker, it can slow down the documentation..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239)

VR

Verified Reviewer

Senior Content Specialist

> "The tools provided by Document360, such as bulk management of articles and built-in AI tools, help us scale our operations and get rid of repetitive..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016549)

SB

Sofi B.

Technical writer

> "I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883184)

NG

Naman G.

Principal Product Manager

> "It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features...."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105)

LB

Lorren B.

Product Manager

> "The formatting options can be inconsistent at times, especially when importing or editing longer documents."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239)

SC

Shaunna C.

Creative Comms and Knowledge Base Admin

> "Page Creation & management, ease of use for non-HTML editors, flexibility & customization, pricing is fair, customer support was great, and simple..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883312)

VR

Verified Reviewer

Support Enablement Manager

> "Some of the templates feel a little basic, and advanced features take a bit of time to figure out."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242)

LB

Lorren B.

Product Manager

> "Doc360 is a solid documentation platform with a clean interface and powerful search capabilities that make it easy for teams to find and manage..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239)

BS

Britnie S.

Operations manager

> "Also, can't copy and paste the formatting from other software/ text."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283)

Atul B.

Documentation Writer Sr.

> "Also, it has a self-sign facility which helps our end users sign up and easily we can map their domains to specific parts of the documentation..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6849769)

PK

Punit K.

Technical Content Writer

> "I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858)

VR

Verified Reviewer

Technical Writer

> "It supports clear organization of content through categories and articles, which helps maintain consistency as documentation grows."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973)

VR

Verified Reviewer

Support Enablement Manager

> "I’ve also run into the occasional bug or slow load when working with big docs."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883242)

VR

Verified Reviewer

Technical Writer

> "They allow you to track changes, restore previous versions, and work confidently without worrying about losing content."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973)

Michael F.

Standards and Compliance Lead

> "The only minor downside I've encountered is the occasional slow loading time for very large documents. While this isn't a frequent issue, it can be a..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004)

VR

Verified Reviewer

Technical Writer

> "The editor strikes a good balance between simplicity and control—you can create well-formatted technical content quickly without needing heavy..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973)

CI

Clio I.

Marketing

> "can be a little user unfriendly when setting up so training is required if you want to set up your portal correctly"

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487)

VR

Verified Reviewer

Documentation Manager

> "Outstanding customer support, quick and straightforward setup, clean and intuitive interface, and robust built-in analytics make it easy to manage and..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6819764)

AY

Assya Y.

Senior Product Content Writer

> "I've had instances where there was a system update I was not aware of, and it screwed up my site."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7005420)

RAJARAMAN R.

Technical Writer

> "The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238)

JC

Jordan C.

Education Coordinator

> "This can slow progress on articles or create design issues when it comes to an article's layout."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6570601)

VR

Verified Reviewer

Technical Writer

> "What stands out most about Document360 is how well it supports structured, scalable documentation without adding unnecessary complexity."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973)

LH

Lara H.

Business Development

> "Everything is divided only by categories and articles, which makes navigation cumbersome."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885701)

RP

Rohit P.

Associate Product Management

> "It has streamlined our documentation process, improved collaboration across the team, and made it much easier for users to access the right..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884733)

KN

Kevin N.

Software Engineer

> "Reviewing, assignment and publish process was not that intuitive."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929)

NG

Naman G.

Principal Product Manager

> "Page creation, categorization, and version control make it easy for multiple PMs and engineers to collaborate on documentation without stepping on..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6885105)

CS

Christopher S.

Business Operations Analyst

> "Adjusting these requires specific custom coding.-Changes to the custom code don't automatically save and require you to manually do it each..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4993595)

LB

Lorren B.

Product Manager

> "The collaboration features are intuitive, and the ability to version and categorize documents has been a big help in keeping our knowledge base..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239)

PP

Prakruti P.

Product Documentation Lead

> "The costing and pricing structure is revised too frequently."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473)

AM

Anna M.

Technical Content Developer

> "A multitude of features is offered for the Knowledge Base, including many organizational options, a great localization functionality, article..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6393957)

Brianne B.

Technical Writer

> "Our main pain points with our previous documentation method, docs as code, were the lack of authoring features, the time spent on maintaining the..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6283297)

CS

Cookie S.

Technical Writer

> "The platform’s rich analytics provide valuable insights into user behavior, helping us understand what information our users are searching for and..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6503753)

VR

Verified Reviewer

Knowledge Manager

> "Some features that our organization needs are not available."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263)

RAJARAMAN R.

Technical Writer

> "I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6871238)

ZG

Zoe G.

Lead Product Writer

> "Sometimes my questions took a while to get a response."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7017812)

VR

Verified Reviewer

Technical Director

> "It offers wide range of features including version control and collaborative editing which enhance our documentation process."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6502810)

BS

Britnie S.

Operations manager

> "The page formatting takes forever."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883283)

VR

Verified Reviewer

Senior Manager

> "Users can quickly create, store share info with extensive training thus reducing reliance on IT and empowers employees to find answers independently."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6379879)

VR

Verified Reviewer

Knowledge Manager

> "A bit buggy sometimes."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883263)

TT

Tory T.

Physician

> "So, it is more efficient, highly effective, but still allows you to put your own touch and spin on things to allow your work to reflect you."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6824734)

DP

Danyel P.

Director Customer Operations

> "The editing features are not always user friendly."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883376)

SH

Sam H.

Marketing Communications Manager

> "Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6884809)

AC

Abigail C.

Technical Writer

> "For example, we have found we cannot track all the events we would like via Document360's Google Analytics integration."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087)

AP

Alison P.

Head of Delivery Methodology

> "It has helped our team with defining processes for the business and being able to refer back to them when people are stuck."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7016086)

MJ

Mark J.

Senior Technology Consultant

> "We have encountered issues where the document export encounters problems and we can't use it for a period of time."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4948562)

Sabitha A.

Business Presentation Specialist

> "Document360 centralized it, helping us build a single source of truth."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131)

AC

Abigail C.

Technical Writer

> "These directly affected our users' ability to view and access our documentation seamlessly."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4979087)

BrB

Björn B.

Lead Technical Writer

> "It’s user-friendly, reliable, and has made managing our documentation much simpler, both for our documentation team and our readers."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6842317)

Elliot N.

Technical Author

> "The Broken link analyser never updated meaning fixed links were still recorded as broken."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6109281)

PK

Punit K.

Technical Content Writer

> "It helps me create and share information easily, keeps everything organized, and makes finding things quick."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7022858)

AD

Andrea D.

Head of Customer Success

> "We have had a little trouble with the commenting tool."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6363083)

Michael F.

Standards and Compliance Lead

> "From PDFs to spreadsheets and presentations, it handles everything seamlessly. Whenever I’ve had questions or needed assistance, the customer support..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004)

CY

Callum Y.

Customer Success Manager

> "The text editor isn't the most intuitive to use and lacks features compared to competitors in the market."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6012315)

AT

Agnesa T.

Team lead

> "we started with transferring existing manuals on pdf and word, after our company succeed with knowledge base start."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7003850)

VR

Verified Reviewer

Product Specialist

> "Our IT department had a lot of questions about security of the data, it was challenging to get all of the required answers"

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6119586)

PP

Prakruti P.

Product Documentation Lead

> "I appreciate the ability to make documentation privately enabled or publicly accessible, giving us flexibility and control."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473)

DD

Dawa D.

Technical Writer

> "Dislikes:a. Format painter option is not available, I miss thatb."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4935279)

VR

Verified Reviewer

Technical Writer

> "Overall, the experience with Document360 has been positive, especially for building and managing a structured knowledge base from scratch."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7138973)

MV

Mark V.

Product Owner

> "Not complety multilanguage some of the labels are still in english instead of Dutch."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___5014013)

RR

Rachael R.

Content Designer

> "I also like that I have the option to edit the code of an article if I can't achieve what I want to using the normal editor."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6630834)

VR

Verified Reviewer

Help Center Generalist

> "Not sure how it can be scaled; the overall page load speed and admin panel load speed is slow on older devices; poor main page configuration..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4617527)

VR

Verified Reviewer

Business Development Manager

> "An excellent software solution for consolidating business transaction views real-time tracing and streamlined documentation."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6389488)

ED

Emma D.

People and Engagement Support Officer

> "The search system is not the best, doesn't always pick up what I need."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6214046)

Sabitha A.

Business Presentation Specialist

> "Document360 strikes a perfect balance between simplicity and enterprise-grade features."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7062131)

ZC

Zea C.

SEO senior writer

> "For example, changing the folders icons is difficult because it does not always work, and you need to refresh, delete cookies and cache or just wait."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4284666)

CI

Clio I.

Marketing

> "great functionality and organisational features for knowledge base, support is quick and able to provide training sessions"

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6817487)

YB

Yevstakhii B.

Teacher

> "For example, I have felt restricted by the limited design options available on the platform, particularly in terms of image placement and article..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4781833)

KN

Kevin N.

Software Engineer

> "The rendered layout for the docs and interaction with pictures seem to be pretty smooth."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7015929)

ES

Emmalee S.

Director of Operations

> "Sometimes the editing workflows are not always easy to work and navigating and organizing articles versus categories versus folders in the..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3852388)

PP

Prakruti P.

Product Documentation Lead

> "Overall it meets our needs with features like versioning, category management, AI assistance."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7031473)

HP

Hari P.

Legal Executive

> "Session expiry which happens often is what i found to be a drawback of this application. And some other complications in content editing."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4527891)

Michael F.

Standards and Compliance Lead

> "DOC 360 supports a wide range of file formats, making it a versatile tool for various document types."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6420004)

BF

Bryn F.

Scientific and Technical Writer

> "It's a powerful system, but it doesn't seem to be possible to create internal knowledge bases alongside client-facing knowledge bases."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___4361085)

LB

Lorren B.

Product Manager

> "Overall, Doc360 is a reliable tool that provides great value, but improvements in formatting and customization would push it from “great” to..."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6883239)

JK

Jessika K.

Senior Technical Writer

> "I'd like to note that this bug is inconsistent. Whenever I run into a bug, I email the support team and receive an immediate response (within an hour)."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___3906090)

RN

Ricardo N.

IT Specialist

> "Document360 offers an excellent platform for managing and publishing a knowledge base."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___7039026)

Michael C.

CTSO

> "Pricing seems a little more expensive compared to other alternatives we've looked at."

[See full review](https://www.capterra.com/p/177031/Document360/#Capterra___6185133)

[View Reviews](https://www.capterra.com/p/177031/Document360/reviews/)

KW

Kathryn W.

Communications Manager

> "The ability to automatically translate articles has helped us expand our content to a wider audience and the team has..."

[See full review](https://www.capterra.com/p/130533/Helpjuice/#Capterra___6848546)

VR

Verified Reviewer

Technical writer

> "I miss what I call “variables”, that is, a word than can be replaced for another one if required, ie \[productname\]."

[See full review](https://www.capterra.com/p/130533/Helpjuice/#Capterra___4085920)

TM

Tommy M.

Knowledge Manager

> "I like the article editor the most, but I have to point out how helpful their support teams are."

[See full review](https://www.capterra.com/p/130533/Helpjuice/#Capterra___6860576)

RB

Ryan B.

Power Platform Developer

> "Pasting word docs into editor sometimes loses images, formatting."

[See full review](https://www.capterra.com/p/130533/Helpjuice/#Capterra___3842491)

CB

Colin B.

CTIO

> "Editor is really flexible and the access control you get on pages is great too."

[See full review](https://www.capterra.com/p/130533/Helpjuice/#Capterra___6613967)

CN

Caine N.

Product Manager

> "They need some more front end engineers and designers to upgrade this part or large companies are not going to use it"

[See full review](https://www.capterra.com/p/130533/Helpjuice/#Capterra___2964057)

KW

Kathryn W.

Communications Manager

> "The editor is easy to use and suits our business needs here at Shipt."

[See full review](https://www.capterra.com/p/130533/Helpjuice/#Capterra___6848546)

BP

Brian P.

Director of Operations

> "Formatting can be challenging when doing something other than text or in-line images. "

[See full review](https://www.capterra.com/p/130533/Helpjuice/#Capterra___2819374)

TM

Tommy M.

Knowledge Manager

> "Overall, our team has greatly benefited from switching to Helpjuice."

[See full review](https://www.capterra.com/p/130533/Helpjuice/#Capterra___6860576)

ML

Marc L.

EM Corporate Services

> "You can't really set up different categories or buckets easily, security is a little tricky to work out."

[See full review](https://www.capterra.com/p/130533/Helpjuice/#Capterra___2170865)

[View Reviews](https://www.capterra.com/p/130533/Helpjuice/reviews/)

## User interface

4.66 (291)

[Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)

4.72 (102)

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### Features

Document360

Top features

34/41

-   AI Copilot
-   Alerts/Notifications
-   API
-   Catalog Management
-   Chatbot
-   Collaboration Tools
-   Commenting/Notes
-   Content Library
-   Customizable Branding
-   Customizable Templates
-   Dashboard
-   Document Storage
-   Drag & Drop Editor
-   Email Alerts
-   Feedback Management
-   Full Text Search
-   Generative AI
-   Knowledge Management
-   Live Chat
-   Mobile Alerts
-   Mobile Interface
-   Multi-Language
-   Online Forums
-   Pre-built Templates
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Reporting & Statistics
-   Rich Text Editor
-   Self Service Portal
-   SEO Management
-   Social Media Integration
-   Templates
-   Text Editing
-   Third-Party Integrations
-   User Management
-   Web Notifications
-   Website Integration
-   Widgets
-   Wiki
-   WYSIWYG Editor

[See all features](https://www.capterra.com/p/177031/Document360/#features)

Helpjuice

33/41

-   AI Copilot
-   Alerts/Notifications
-   API
-   Catalog Management
-   Chatbot
-   Collaboration Tools
-   Commenting/Notes
-   Content Library
-   Customizable Branding
-   Customizable Templates
-   Dashboard
-   Document Storage
-   Drag & Drop Editor
-   Email Alerts
-   Feedback Management
-   Full Text Search
-   Generative AI
-   Knowledge Management
-   Live Chat
-   Mobile Alerts
-   Mobile Interface
-   Multi-Language
-   Online Forums
-   Pre-built Templates
-   Real-Time Notifications
-   Real-Time Reporting
-   Reporting/Analytics
-   Reporting & Statistics
-   Rich Text Editor
-   Self Service Portal
-   SEO Management
-   Social Media Integration
-   Templates
-   Text Editing
-   Third-Party Integrations
-   User Management
-   Web Notifications
-   Website Integration
-   Widgets
-   Wiki
-   WYSIWYG Editor

[See all features](https://www.capterra.com/p/130533/Helpjuice/#features)

### Recognition

Document360 is recognized as a top-rated tool in 3 Capterra Shortlist reports

Helpjuice is recognized as a top-rated tool in 1 Capterra Shortlist reports

Best Value Knowledge BaseSoftware (2022) 

### Deployment & support

Document360

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Helpjuice

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Document360

-   By Kovai.co
-   Located in United Kingdom
-   Founded in 2017

Helpjuice

-   By Helpjuice
-   Located in United States
-   Founded in 2011

## Popular Comparisons

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4.5

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[Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/)

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Contact vendor for pricing

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$29/month

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[View full comparison](https://www.capterra.com/compare/153140-177031/Connecteam-vs-Document360)

[Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[4.72 (102)](https://www.capterra.com/p/130533/Helpjuice/reviews/)

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[Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/)

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Contact vendor for pricing

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4.5

Features

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Ease of Use

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[Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[4.72 (102)](https://www.capterra.com/p/130533/Helpjuice/reviews/)

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[Document360](https://www.capterra.com/p/177031/Document360/)[4.66 (291)](https://www.capterra.com/p/177031/Document360/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (695)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Contact vendor for pricing

Price

$19/month

4.5

Features

4.3

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-177031/Freshservice-vs-Document360)

[Helpjuice](https://www.capterra.com/p/130533/Helpjuice/)[4.72 (102)](https://www.capterra.com/p/130533/Helpjuice/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,781)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$120/month

Price

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[View full comparison](https://www.capterra.com/compare/61368-130533/Salesforce-vs-Helpjuice)

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