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Helpjuice vs Empolis Service Express: Which is a better fit?

Updated on December 15th, 2024
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Summary
Key features rated by users
Features selected based on 5,201 reviews from Knowledge Management users.
% Fit
Not enough reviews
Feature ratings
Knowledge Base Management
4.8
Content Management
4.4
Communication Management
--
Alerts/Notifications
5.0
Access Controls/Permissions
4.8
% Fit
Missing features
Not enough reviews
Feature ratings
Knowledge Base Management
5.0
Content Management
4.0
Communication Management
--
Alerts/Notifications
--
Access Controls/Permissions
NA
User satisfaction
4.7
User reviews99
Ease of use
4.6
Functionality
4.4
Value for money
4.7
Customer support
4.8
4.7
User reviews14
Ease of use
4.7
Functionality
4.4
Value for money
4.4
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

From Small Startups to Fortune 500 Companies, Thousands Of Customers Trust Helpjuice To Power Their Knowledge Base

Customer service for knowledge-intense products, machinery, and equipment across all industries

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
130533
5 screenshots
204900
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Helpjuice

Top Features
33/36
  • Calendar Management
  • Live Chat
  • Social Media Integration
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Catalog Management
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Content Library
  • Content Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Decision Support
  • Discussions/Forums
  • Document Management
  • Drag & Drop
  • Full Text Search
  • Knowledge Base Management
  • Multi-Language
  • Reporting & Statistics
  • Self Service Portal
  • Single Sign On
  • SSL Security
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third-Party Integrations
  • Widgets
  • Workflow Management
See All features
Hide Knowledge Management Software Features -

Empolis Service Express

29/36
Show Knowledge Management Software Features +

Helpjuice

Empolis Service Express

--

Helpjuice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Empolis Service Express
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Helpjuice
  • By Helpjuice
  • Located in United States
  • Founded in 2011
Empolis Service Express
  • By Empolis Information Management
  • Located in Germany
  • Founded in 1986
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