ScreenSteps vs Paperpile: Which is a better fit?

It's a good product with very good support. Pricing is high for what it does, however it does make documentation pretty easy.

I used the desktop version before I moved to the online version, and I really miss the desktop because I had just gotten used to it.

Other than the amazing customer support. ScreenSteps does exactly what it says it does -- it enables teams to write beautiful, professional-looking online help documentation, FAST.

I can't point a thing I don't like. We use to have issues with the ScreenSteps Chrome extension, but not anymore.

Everytime I use ScreenSteps I am amazed by how easy is to create explicit training materials in a beautiful format , and how easy is for the users to access the information they need.

When major changes happen, such a big update to a software's UI, this can mean updating thousands of screenshots across hundreds of articles -- with no easy/efficient means to do so.

Now that I am used to it - all works very well for me. I am also impressed at how responsive my numerous support queries have been resolved by the team (thanks again BTW).

I enjoy the easy-to-use interface and capacity for editing. I like the ease with which I can add papers/documents to the program.

The main issue is in organizing citations because users cannot upload a paper directly into a folder, so there is a risk of misplacing it.

I love its reader platform —so comfortable for reading, highlighting and making annotations. The citation system works seamlessly with Google docs.

My biggest complaint is that you cannot search the text of papers.

Terrific software for compiling references, papers. Pretty good for collaboration.

It is difficult to troubleshoot why the format is incorrect.

Love the chrome extension and add to paperpile button. Customer support exists unlike other free apps and is awesome.

The annotation feature is glitchy and limited.