# Compare IXACT Contact vs Zoho CRM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare IXACT Contact and Zoho CRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/130605-155928/IXACT-Contact-vs-Zoho-CRM --- # IXACT Contact vs Zoho CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IXACT ContactZoho CRM2/4 selected [IXACT Contact](https://www.capterra.com/p/130605/IXACT-Contact/)[4.4 (145)](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) [## IXACT Contact](https://www.capterra.com/p/130605/IXACT-Contact/)[4.4 (145)](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) Starting Price $45.00/month Value-for-Money 4.4 Functionality 4.2 Ease of Use 4.1 Customer Service 4.5 Reviews Sentiment Based on [145 reviews](#user-reviews) Positive 130 Neutral 9 Negative 6 [## Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.3 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting Price $14.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.1 Customer Service 4.1 Reviews Sentiment Based on [6,964 reviews](#user-reviews) Positive 5,930 Neutral 782 Negative 252 ## Summary * * * Features in Sales Tracking Software 18 / 43 Only IXACT Contact - Commission Management Best performer 33 / 43 Only Zoho CRM - Access Controls/Permissions - AI Copilot - Collaboration Tools User satisfaction User satisfaction 4.4 User reviews[145](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 4.4 Customer support 4.5 User satisfaction 4.3 User reviews[6,964](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.3 Customer support 4.1 Price starts from Price starts from $45Flat Rate, Per Month - Free version - Free trial Price starts from $14Per User, Per Month - Free version - Free trial Best for Best for Specially designed for Realtors. Best for Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM. ## User reviews Pros & cons VR Verified Reviewer Broker Owner > "The features that it offers." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___6867674) VR Verified Reviewer Broker Owner > "My board needed their address because what they sent wasn't legible." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___6867674) DP Doug P. Broker Owner > "We are now able to record sales, have better contact with our past clients and have all this at your..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2843965) VR Verified Reviewer Broker Owner > "NO ONE will respond to an email or phone call." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___6867674) EA Erica A. Realtor > "I enjoy being able to send myself scheduled task reminders as it is has saved me on follow ups and..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2252709) VR Verified Reviewer Broker Owner > "My board has been requesting additional information for the past three days, but I have received no..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___6867674) SK Shane K. Team Leader, REALTOR > "The ease of handling various tasks and the dashboard helps to get on focus." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2855740) CL Christopher L. REALTOR > "There is a workaround in the FAQs for this, but unfortunately, customer and technical support are..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#SoftwareAdvice___6139439) LD Leo D. Sales representative. > "For being in touch with past clients is great, the email newsletter, the e card for holidays and the..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2346425) CL Christopher L. REALTOR > "There are issues with sending mass emails. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#SoftwareAdvice___6139439) VR Verified Reviewer Realtor > "It's easy to download contacts from all other programs and devices. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2843279) JL Joe L. Broker > "I dropped them from 2 stars to one since it's been a week since I last asked for help on a new round of..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___3163535) TA Tareon A. REALTOR > "I love the Auto Email Templates and the user friendly tools to set up clients on specific campaigns..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2278749) JL Joe L. Broker > "I’ve asked Ixact tech to review logs and show me what’s happening but they’ve not done so." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___3163535) KK Kristin K. Broker > "The customer service is stiff and not very nice, but once you learn all the tools that are available it..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2345242) RH Ryan H. Realtor > "Also it is frustrating that we cant have different email responses for different signup form and have..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2425269) EP Eric P. Realtor > "input of prospecting or client contacts is very easy to do." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2849105) BF Bobette F. REALTOR > "The transaction piece is still a nightmare in this industry, Preclose is a great software but again, we..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2356095) PG Paul G. Sales Agent and REALTOR® > "I worked in IT sales for 21+ years and depend highly on my CRM system to help keep me organized and on..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2345584) SK Sammy K. Sales Rep > "Could use more variety in the generic "keep in touch" marketing emails and the 'goal setting page'..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2355525) MR Michael R. Agent > "IXACT Contact has enabled me to keep in constant communication with my SOI and leads." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2363216) VR Verified Reviewer Realtor > "Finding a particular client or list of clients is not intuitive. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2843279) MD Maggie D. REALTOR > "I am able to easily change the suggested text to reflect my personality and writing style. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2237872) JL Joe L. Broker > "I’ve spent hours talking with various Ixact tech people and no fix is working." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___3163535) JS John S. Realtor > "This CRM has all the features needed to stay in touch with your current, past and future clients. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2362566) LD Lori D. Realtor > "Can not do a mass removal of the newsletter for either each client or entire data base." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2199754) AM Alicia M. Realtor > "Keeping in contact with my contacts and getting a reply from them, which lets me know that they know..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2270318) MM Michelle M. Realtor > "When I am assigning an activity plan to a listing, I feel that process is clunky. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2270382) MM Mara M. Real Estate Agent > "I like the most having transferred all my contacts so easily, and the syncing ability moving forward" [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2293027) LD Lori D. Realtor > "Unable to have more than 3 people as contacts i.e roommates." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2199754) TG Tanya G. Realtor > "Robust but intuitive software that makes managing my contacts and transactions easier." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2370314) MR Michael R. Agent > "For me, there is some difficulty and confusion when working in the "properties" tab." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2363216) EB Eric B. Realtor > "I find the system is absolutely amazing for nurturing leads and staying in touch with past clients." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2355599) LD Lori D. Realtor > "They have a pre-written monthly newsletter but I must re-write because their pre-written newsletter is..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2199754) EE EDGAR E. Sales Agent > "It helps me stay organized and stay top of mind with my past clients and prospects alike." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2345280) RK Rebecca K. Broker > "Recording transactions is not user friendly - very confusing even after tutorials. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2357484) JT John T. Realtor > "I love the monthly newsletters. .." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2855242) BF Bobette F. REALTOR > "It does not integrate with zipforms" [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2356095) SC Stephen C. Sales Associate > "Being in constant contact with leads and past clients has been very beneficial, resulting in numerous..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2374608) LD Lori D. Realtor > "Seriously, They can't have husband/ wife info in the same section?" [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2199754) RT Rebel T. Real Estate Agent > "I like it makes social stream posts for me and gives useful information." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2261777) CS Cher S. independent agent > "Too much time drilling around looking for where to put the important information." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2270506) MD Maggie D. REALTOR > "Regular Communication with my customers is one of the features I tend to use most. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2237872) AF Andy F. Sales Representative > "I don’t like how the transactions are tracked." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2356555) ES Elizabeth S. CEO/Broker/Owner > "I like that they continue to come out with new products and seem to listen to their customers as to..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2362845) SM Sue M. Real Estate Broker > "The mass email letter is antiquated." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2371562) MM Mitchell M. Realtor > "The monthly newsletter sent out on my behalf is nicely written with informative articles. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2355616) CH Cynthia H. Realtor > "Also, the videos are dry. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2364262) MC Marcus C. Broker/Owner > "Easy to set reminders and keep in contact through monthly emails and drips. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2278347) MM Martin M. Sales representative > "Anything I didn’t like I suggested as ideas for upgrades." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2362587) CS Cher S. independent agent > "Would like some instructional videos to watch so I can get better at using the software and all its..." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2270506) SM Sue M. Real Estate Broker > "It’s time consuming to customize" [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2371562) Russel L. Sales Rep > "Easy to stay organized." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2835359) LD Lori D. Realtor > "Too much work and they make it complicated." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2199754) SK Shane K. Team Leader, REALTOR > "Their customer service is fantastic!" [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2855740) PJ Pat J. Sales agent > "That is what I miss most about the old website i had" [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2370535) RK Rebecca K. Broker > "Overall I am able to maintain my database with IXACT in an easy and helpful way. " [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2357484) MW Maxwell W. Broker of Record > "Contact management is not very easy to use." [See full review](https://www.capterra.com/p/130605/IXACT-Contact/#Capterra___2374510) [View Reviews](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) VR Verified Reviewer Project Analyst > "Zoho CRM made it easy to manage our Sales pipeline by providing a structured view of leads/deals, plentiful integration options, out of the box analytics and a helpful support team." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) Joseph T. CEO > "During that time, Zoho repeatedly threatened service suspension despite being unable to provide a functioning invoice or payment method. When a usable invoice and payment link were finally..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) VR Verified Reviewer Project Analyst > "Zoho CRM is a solid product with a helpful support team and a strong product roadmap, Zoho CRM is a strong choice for any small business looking to manage their sales activity." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7107263) AS AJ S. CIO - Chief Information Officer > "Advanced Analytics to get core business intelligence is tricky, Core Metric tracking can be complete pain if embedded system values are over-written with semantics that are friendly to a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) MND Mamute Nicholas D. Sales and Marketing Specialist > "Its proficiency in assessing the effectiveness of marketing campaigns provides performance details, reach and outcomes that helps us understand the impact of our campaigns on target audiences..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) AS AJ S. CIO - Chief Information Officer > "Customisation - especially for Zoho Books for users moving from Tally - is a very long drawn out and painful process - from a development as well as a psychological perspective." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) MND Mamute Nicholas D. Sales and Marketing Specialist > "Additionally , it is flexible and offers customization options to fit into our workflow and has allowed us to tailor it to our unique needs and requirements." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) VR Verified Reviewer Ceo > "Zoho CRM's biggest drawbacks are its steep learning curve due to a cluttered interface and inconsistent customer support response times for non-premium users." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7100569) AS Alan S. IT Project Manager > "It’s highly customizable — you can easily customize modules, fields, layouts, workflows, and dashboards to match business processes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7001282) AS AJ S. CIO - Chief Information Officer > "The CRM system is very difficult to customise - especially if you want a proper view of the business - Sales, Operations, Support, Accounts, Admin." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) EW Evangeline W. Small Business Owner > "Zoho CRM offers powerful tool that allows me to manage sales, marketing and customer support procedures in one spot." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7008596) VR Verified Reviewer Commercial manager > "I don't like how it displays the names together.it needs better google integration..its very weak on how it links your mail .i found other crm eadier.more options to not save a mail in crm" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7082808) AS AJ S. CIO - Chief Information Officer > "It's been a 3+ year journey with Zoho. If the Zoho ecosystem had been a bit better thought-out with easy customisations the journey shouldn't have taken more than 1 year. If you are looking to..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) AM Andrea M. Academic Director > "What’s worse, after simply requesting a demo, I was relentlessly bombarded with calls—up to 10 times a day, starting as early as 7 a.m. While I understand the intention is to offer support, this..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6810176) CC Connor C. Data Analyst > "We are able to design the software to fit our very specific needs, and it can be different for each of our separate teams." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) DM David M. Technical Support Engineer > "I do not like that fields and reports require time to be customized; I still use our administrator to make more complicated changes." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7065659) SM Sherry M. Executive Manager > "My overall experience with Zoho CRM has been so helpful to our company with the integration with our website forms and invoice system that our previous company before the pandemic used it and we..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012767) DJL David J. L. Creative Production Manager > "The mobile app is slightly clunky compared with the desktop web interface, especially when updating project notes on the fly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6800187) KK Krishna K. Admin > "Zoho CRM displays a high level of quality marketing automation capabilities, more so on striking a good balance between functionality, customization and affordability." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7000719) VR Verified Reviewer Marketing Manager > "The standard reports didn't quite fit what we required and it was difficult to find the relevant fields when creating custom reports." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012119) MND Mamute Nicholas D. Sales and Marketing Specialist > "We are reaping tons of benefits ranging from streamlined sales and marketing processes, improved customer relationships and retention to enhanced business performance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6777466) DA Dana A. Managing Partner > "I try to strip out the clutter to keep it user-friendly, but their limits on customization make that difficult—and that’s frustrating when I just want simplicity."" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6797825) CC Connor C. Data Analyst > "Overall, Zoho fits our needs well and the workflows and custom nature of the CRM are great, but also leads to it being complicated to manage." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7118584) Joseph T. CEO > "This occurred despite Zoho being fully aware that the delay was caused entirely by its own billing failures." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7094111) AS Abhishek S. Ops Manager > "Two things I liked the most about Zoho CRM is the AI powered Sales Assistant Zia which has helped me analyze quicker and second the way I was able to Analyze and find a pattern on my member's..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) MS Mallory S. Clinical Operations Manager > "I do not always love the lay out, sometimes it is not super intuitive, especially if you are not in it on a daily basis." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) MRUR MD RIAJ UDDIN R. Marketing Manager > "Its deal pipeline feature helps streamline lead management by organizing them according to their stages, making it easier to track progress and close deals efficiently." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6548669) VR Verified Reviewer HR and Admin Manager > "According to me the only con is - Content management limitations - Data import and data export limitations only." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7003720) FH Firas H. Manager information systems > "The platform's customizability and integration capabilities make it a robust choice for businesses looking to streamline their customer relationship management. While there are areas that could..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6381114) VR Verified Reviewer Recruitment Specialist > "They keep re-inventing the wheel without making sure they have their products solid, this has resulted in a proverbial "dogs breakfast" of apps that don't relate properly rendering ZOHO just a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6389890) Ziva R. Sales Services Manager > "Zoho CRM allows us to engage with our customers effectively during sales operations and offer them personalized communications which has helped us make more sales." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6298689) PS Peter S. Director > "Not keen on having to visit separate window for each module." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7096821) EJ Emily J. Sales Manager > "I used it to manage a pipeline of more than 100 prospects and the real-time analytics allowed me to recognize opportunities and close deals quicker." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6745866) GMG Gina M G. President, Exit Planning Advisor, Broker > "offline functionality of Zoho CRM is limited, which may pose challenges for users who frequently work in environments with poor or no internet connectivity." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6290767) GC GODWILL C. Customer Care Representative > "The ability to tailor the platform to specific business needs, such as automating workflows and creating custom reports, made it very efficient." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304) NP Narender P. Pre-sales consultant > "All is good, but scheduling a reminder calls sometimes i get frustrated because when we done the calls everytime they ask how much the duration of calls like they ask minutes or seconds until we..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6595893) Arpit P. IT Consultant > "The platform allows you to customize modules, workflows, and dashboards to place with specific business needs which makes it highly adaptable." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6558299) SS Shenella S. Business Development Executive > "The system tends to lag at times." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7099824) Hemant A. Data Analyst > "Also a thing that i like about zoho is that it integrates seamlessly with a wide range of third-party applications which allows us to connect various systems and helps in enhancing overall..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716) KO Katie O. Admin Assistant > "I could never get the appointment also known as "meetings" on the CRM to link to the Zoho Calendar." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6848682) MS Mallory S. Clinical Operations Manager > "I like the various features within to help keep the team organized and easily locate our client's information." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7114287) VR Verified Reviewer Executive Assistant > "Many users report that Zoho CRM's customer support can be slow and unresponsive, making it frustrating to resolve critical issues or seek assistance." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6618626) Christopher G. Owner > "You have TONS of different Zoho Apps and Services you can integrate into your Zoho Dashboard that cover almost anything you can think of business related across all different departments." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6245187) VR Verified Reviewer VP of Marketing > "Zoho CRM feels clunky and overly complex for daily email marketing use." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6846480) Ziva R. Sales Services Manager > "It provides us with great tools which help us manage all our sales activities including customer communications and closing sales deals." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6298689) MK Megan K. Senior Marketing Manager > "I came from HubSpot so maybe I have been spoilt but I’ve found the transition to Zoho difficult and cumbersome - it doesn’t have the built in basic functionality that HubSpot has and I’ve felt..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6739858) Jamie Morgan W. Sales Associate > "Zoho CRM offers very reliable customer engagement tools that has helped us to streamline our interactions with customers and close sales deals quickly." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) OA Okan A. Director > "One of them accepted to honor refund as per their terms and condition within 30 days, and then wasted 3 weeks to response only to be told it is passed the 30 days." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) VR Verified Reviewer Business Analyst > "I liked the dashboard analytics and AI features in the Zoho CRM, almost all the things have been automated by this crm software which are necessary to run your business and the solution price is..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6599377) EH Erin H. Office Manager > "There were frequent connectivity issues where employees we unable to access app." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6878372) VR Verified Reviewer Founder Owner > "I like its templates and ability to contact people using email and DMS." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7042522) TW Toshia W. Owner > "The mobile app can feel clunky, and support response times can be slow, which can be frustrating when you need quick help." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) VR Verified Reviewer Owner > "I particularly like the automation abilities in the entire the sales process, including sending emails, following up with leads, and updating fields." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6490581) SM Sherry M. Executive Manager > "I also dislike the limits of certain fields used unless you pay more, but I know that's all CRMs." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7012767) LM LUSAVA M. ASSISTANT RESEARCHER > "As a Zoho CRM user, it has been critical in our business for it involves a seamless workflow from onboarding to ongoing usage, supported by customization options,data management tools,sales and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6242915) OP Orla P. Head of Sales > "However, its steep learning curve and occasional performance issues can create initial challenges for new users, particularly those without prior CRM experience." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564281) GC GODWILL C. Customer Care Representative > "The platform offered a wide range of features that were essential for managing customer relationships, tracking sales, and improving workflow efficiency." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#GetApp___6465304) NP Nikita P. IT-Developer > "The mobile app also lacks some key desktop features." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6837200) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM is user-friendly and versatile,affordable and accessible to businesses of all sizes,and offers multiple editions with different pricing plans,has improved their lead management and..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) DG David G. Head of Commercial Growth and Partnerships > "The sheer number of options can sometimes be excessive, leading to features going unused or confusing users who don’t need advanced capabilities." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6584703) Junko O. Business Consultant > "We implemented Zoho CRM in our company six months ago and it has been a remarkable transformation in our customer relationship management. Since incorporating sales automation, we have seen a..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) AS Abhishek S. Ops Manager > "I was not able to perform a lot of customization probably because I have not explored all the customizations that is possible." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6656933) VR Verified Reviewer Care Nvaigator > "TechRadar notes that it's “very easy to use,” with handy features like social media and LinkedIn contact capture, business card scanning, automated workflows, pipeline management, and seamless..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911) AS AJ S. CIO - Chief Information Officer > "Terrible AI - does absolutely nothing in terms of added business value," [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7026283) VR Verified Reviewer Technical support engineer > "One thing I like the most about Zoho CRM is its user friendly interface and its ability to shamelessly integrate with other Zoho application, making it a comprehensive solution for businesses of..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6292989) FR Farheen R. Senior Manager- New Business > "The reminders that we set only appears as web-based push notifications and I often tends to lose it." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6663851) Jamie Morgan W. Sales Associate > "Zoho CRM has customer segmentation functions which help us to offer our customers with personalized services based on their preferences." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6754697) AMM Asan Mohammed M. STRUCTURE DESIGN > "Zoho CRM requires extensive customization to be usable,CRM has technical limitations, such as:" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6617394) MW Mark W. Owner > "I like how I can sign and avoid paying for extra features on my other current platforms." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___7076431) OA Okan A. Director > "Dishonest people, They just wasted time tool 3 weeks to respond and than told me it was passed due. if it wasn't upfront 1 year payment i would move my company, i will probably move to somewhere..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6564315) Junko O. Business Consultant > "With a wide range of features and functionalities, this system suits the needs of small and large businesses, allowing full control over the customer lifecycle." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6581301) GMG Gina M G. President, Exit Planning Advisor, Broker > "There is limited customer support with long response times and difficulty in getting timely assistance for technical issues or queries. " [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6290767) TW Toshia W. Owner > "The automation features save me so much time, and I can customize it to fit my business perfectly. Plus, it’s budget-friendly, which is a huge plus for me as a small business owner!" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6547855) PG Praveen G. Assistant manager > "While Zoho CRM integrates with many tools, setting up and maintaining these integrations can sometimes be tricky or unreliable" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6582098) MT Morton T. CEO > "Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6409318) DD Danielle D. Inside Sales > "At times emails won't go through and the space isn't large enough to send multiple files." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6427458) MT Morton T. CEO > "Integration with other tools, like our email and marketing platforms, is seamless, ensuring a smooth flow of information across our systems." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6409318) VR Verified Reviewer Care Nvaigator > "There are major limitations in what you can do / access / change" [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6873911) NP Nikita P. IT-Developer > "Workflow automation, email integration, and the intuitive Kanban view save us hours each week." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6837200) Hemant A. Data Analyst > "So far, I don't have any dislike about Zoho CRM but a thing i would like to add on is that some features are not easy to implement it requires some time and learning, which could be a challenge..." [See full review](https://www.capterra.com/p/155928/Zoho-CRM/#Capterra___6429716) [View Reviews](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) ## User interface No images or videos provided by vendor 4.31 (6,964) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important Activity/News Feed 120 Important IXACT Contact 18/43 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - Appointment Scheduling - Assignment Management - Calendar Management - Call Logging - Collaboration Tools - Commenting/Notes - Commission Management - Customizable Branding - Customizable Reports - Data Import/Export - Document Management - Electronic Signature - Email Management - Email Templates - Event Triggered Actions - File Sharing - Generative AI - Goal Setting/Tracking - Interaction Tracking - Kanban Board - Leaderboards - Lead Management - Lead Scoring - Live Chat - Mobile Access - Mobile App - Process/Workflow Automation - Product Catalog - Prospecting Tools - Reminders - Reporting/Analytics - Revenue Management - Sales Pipeline Management - Search/Filter - Task Management - Territory Management - Third-Party Integrations - Transfers/Routing [See all features](https://www.capterra.com/p/130605/IXACT-Contact/#features) Zoho CRM Top features 33/43 - Access Controls/Permissions - Activity Dashboard - Activity/News Feed - AI Copilot - Alerts/Notifications - Appointment Scheduling - Assignment Management - Calendar Management - Call Logging - Collaboration Tools - Commenting/Notes - Commission Management - Customizable Branding - Customizable Reports - Data Import/Export - Document Management - Electronic Signature - Email Management - Email Templates - Event Triggered Actions - File Sharing - Generative AI - Goal Setting/Tracking - Interaction Tracking - Kanban Board - Leaderboards - Lead Management - Lead Scoring - Live Chat - Mobile Access - Mobile App - Process/Workflow Automation - Product Catalog - Prospecting Tools - Reminders - Reporting/Analytics - Revenue Management - Sales Pipeline Management - Search/Filter - Task Management - Territory Management - Third-Party Integrations - Transfers/Routing [See all features](https://www.capterra.com/p/155928/Zoho-CRM/#features) ### Recognition No recognitions have been awarded to IXACT Contact No recognitions have been awarded to Zoho CRM ### Deployment & support IXACT Contact Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Zoho CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details IXACT Contact - By Elm Street Technology - Located in United States - Founded in Zoho CRM - By Zoho - Located in United States - Founded in 1996 ## Popular Comparisons [IXACT Contact](https://www.capterra.com/p/130605/IXACT-Contact/)[4.37 (145)](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) vs [HouseJet](https://www.capterra.com/p/201552/Market-Maker/)[4.25 (374)](https://www.capterra.com/p/201552/Market-Maker/reviews/) $45/month Price $0one time 4.2 Features 4.3 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/130605-201552/IXACT-Contact-vs-Market-Maker) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $14/month Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-155928/Salesforce-vs-Zoho-CRM) [IXACT Contact](https://www.capterra.com/p/130605/IXACT-Contact/)[4.37 (145)](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) vs [CINC](https://www.capterra.com/p/152829/CINC/)[4.15 (248)](https://www.capterra.com/p/152829/CINC/reviews/) $45/month Price $1000/month 4.2 Features 4.2 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/130605-152829/IXACT-Contact-vs-CINC) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,451)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $14/month Price $20/month 4.3 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-155928/HubSpot-CRM-vs-Zoho-CRM) [IXACT Contact](https://www.capterra.com/p/130605/IXACT-Contact/)[4.37 (145)](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) vs [BoldTrail](https://www.capterra.com/p/176447/BoldTrail/)[4.42 (562)](https://www.capterra.com/p/176447/BoldTrail/reviews/) $45/month Price Contact vendor for pricing 4.2 Features 4.3 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/130605-176447/IXACT-Contact-vs-BoldTrail) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (722)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $14/month Price $7/year 4.3 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/155928-204998/Zoho-CRM-vs-Bigin-by-Zoho-CRM) [IXACT Contact](https://www.capterra.com/p/130605/IXACT-Contact/)[4.37 (145)](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) vs [TOP PRODUCER](https://www.capterra.com/p/152143/Top-Producer-CRM/)[3.99 (323)](https://www.capterra.com/p/152143/Top-Producer-CRM/reviews/) $45/month Price $129/month 4.2 Features 3.9 4.1 Ease of Use 3.8 [View full comparison](https://www.capterra.com/compare/130605-152143/IXACT-Contact-vs-Top-Producer-CRM) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,809)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $14/month Price $50/month 4.3 Features 4.3 4.1 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [IXACT Contact](https://www.capterra.com/p/130605/IXACT-Contact/)[4.37 (145)](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) vs [Lofty](https://www.capterra.com/p/157457/Lofty/)[3.89 (125)](https://www.capterra.com/p/157457/Lofty/reviews/) $45/month Price Contact vendor for pricing 4.2 Features 3.9 4.1 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/130605-157457/IXACT-Contact-vs-Lofty) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $14/month Price $14.99/month 4.3 Features 4.6 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/155928-178819/Zoho-CRM-vs-EngageBay-Marketing) [IXACT Contact](https://www.capterra.com/p/130605/IXACT-Contact/)[4.37 (145)](https://www.capterra.com/p/130605/IXACT-Contact/reviews/) vs [Sell.Do](https://www.capterra.com/p/151826/Sell-Do/)[4.69 (134)](https://www.capterra.com/p/151826/Sell-Do/reviews/) $45/month Price $34.99/month 4.2 Features 4.6 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/130605-151826/IXACT-Contact-vs-Sell-Do) [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,964)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) vs [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[4.53 (3,042)](https://www.capterra.com/p/132666/Pipedrive/reviews/) $14/month Price $19/month 4.3 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/132666-155928/Pipedrive-vs-Zoho-CRM)