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Built exclusively for small to large-sized residential home improvement remodelers and contractors. The solution helps effectively manage leads, sales, marketing, quoting, appointments, and more.
Commercial service contractors (HVAC / Mechanical, Electrical, Plumbing, Refrigeration, Fire & Saftey) with 10+ technicians looking to GROW revenue, STREAMLINE business, and SUPERCHARGE their team.
I like the ability to customize the software to best fit our needs.
When they finally said "we can't do this" I was deep in the hole. My sales rep and his manager left the company and the relationship just fell apart as no one took ownership of my problem.
The more information I put into 360 the more information I get out and that helps me run reports I can use to help us make better day to day decisions.
It is pretty limited with it's follow up options for the sales reps once a sale has been made. The HTML emails look terrible, so I send everything in plain text.
After several years, I was able to be made whole for the money we committed to the implementation. We have plenty of colleagues that use the I360 platform and have had great results.
The delays mounted and I had to pay my monthly fees while we waited on implementation.
The support team is wonderful. They are prompt and most of the time can get problems or challenges resolved in a very short timeframe.
Not easy to figure out how to customize the product. The process was very aggrevating and difficult to achieve exactly what we needed.
Definitely a good value - nice offerings at the right price. Great experiences with customer service.
For example, the inability to delete a job that's been created in error and the only option available is to cancel the job and leave it in the system.
There have been great improvements over the past year, and I appreciate all of the time and effort the team has put into these continuous improvement efforts.
So you would think after expressing all this the implementation manager would get some help. No, they let him squirm and struggle.
From the Beginning , Middle and Now they have the best and fastest customer service. Training and implementation with Colleen made what seemed impossible very possible and was a pleasure to work with.
I don't like the glitches, sometimes it will change what you enter or default to previous data.
The speed is amazing and the ability to get to the information you need is so easy because it can be found in many different ways.
I want to be able to change the colors to indicate different types or jobs/workorders. Same with the drop down from the jobs tab.
improveit 360
Top FeaturesBuildOps
improveit 360
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