# Insightly vs Kylas Sales CRM: Features and Cost Comparison 2026 | Capterra > Insightly vs Kylas Sales CRM: Which crm tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/130671-210630/Insightly-vs-Kylas --- # Insightly vs Kylas Sales CRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: InsightlyKylas Sales CRM2/4 selected [Insightly](https://www.capterra.com/p/130671/Insightly/)[4.0 (654)](https://www.capterra.com/p/130671/Insightly/reviews/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [## Insightly](https://www.capterra.com/p/130671/Insightly/)[4.0 (654)](https://www.capterra.com/p/130671/Insightly/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $29.00/month Starting Price $29.00/month Value-for-Money 4 Functionality 3.9 Ease of Use 4 Customer Service 3.8 Starting Price $250.00/month Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment Based on [654 reviews](https://www.capterra.com/p/130671/Insightly/reviews/) Positive 518 Neutral 86 Negative 50 Positive 518 Neutral 86 Negative 50 Reviews Sentiment RA Based on [573 reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Positive 562 Neutral 8 Negative 3 Positive 562 Neutral 8 Negative 3 Best for (according to reviews) - **Business size**: Small businesses account for 425 reviews, representing 64% of feedback, demonstrating broad uptake among this segment. - **Industry**: Marketing and advertising, management consulting, and computer software together contribute 24% of reviews, indicating diverse industry adoption. - **Use cases**: CRM (60%), task management (35%), and account management (32%) are the primary use cases, reflecting a focus on customer and workflow management. Best for (according to reviews) - **Business size**: Small businesses account for 432 reviews, representing 81% of feedback, showing widespread use among smaller organizations. - **Industry**: Education management, financial services, and IT/services collectively make up 24% of reviews, indicating a diverse industry adoption. - **Use cases**: CRM (71%), lead management (62%), and sales tracking (34%) are frequently cited, highlighting a focus on sales process optimization. ## Not a match? Find software alternatives tailored to your priorities. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When comparing Insightly and Kylas Sales CRM in the crm space, it's important to look beyond price and assess the specific features each one offers. This ensures that the choice you make aligns with your needs and prevents unnecessary costs. Here's a look at some key factors to consider and how these options compare. \[[1](#source-item-1)\] Key features rated by users Features selected based on 44,448 reviews from CRM users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Insightly 78%Fit Feature ratings Contact Database 4.3 Contact Management 4.4 Lead Management 4.2 Sales Pipeline Management 4.1 Kylas Sales CRM 85%Fit High performer Feature ratings Contact Database 4.7 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Contact Database 4.3 (80) 4.7 (268) Insightly users appreciate the ability to link records, create custom fields, and use tags to manage and organize large numbers of contacts. They find it easy to update existing contacts and generate reports, though some users mention the need for better search functionalities. Meanwhile, Kylas Sales CRM users value its user-friendly interface and advanced search capabilities, which they say make it easy to locate and update contacts. They also appreciate the ability to add custom fields and tags for efficient organization. Overall, users find Insightly effective for managing contact data, while they note Kylas Sales CRM's ease of use and advanced search functionalities. Contact Management 4.4 (82) 4.8 (327) Insightly users find the contact management feature useful for sorting and assigning contacts to various tasks and projects. They appreciate the ability to monitor client interactions and update contact information easily, though some users mention occasional lag and the need for better search capabilities. Kylas Sales CRM users, on the other hand, highlight the integration with other business tools and the ability to track customer interactions comprehensively. They find the feature well-organized and effective for managing contacts and follow-ups. In summary, users value Insightly for its ease of updating contact information, while they appreciate Kylas Sales CRM for its comprehensive tracking and integration capabilities. Lead Management 4.2 (88) 4.8 (310) Insightly users find lead management essential for tracking sales stages and progress, though some users mention it can be glitchy and not very user-friendly. They appreciate the ability to enter and track leads, set reminders, and update details. Kylas Sales CRM users, however, praise the user-friendly interface and the ability to capture, store, and track leads efficiently. They find it easy to follow up on leads, categorize and prioritize them, and manage more leads effectively. Overall, users find Insightly useful for tracking sales stages, while they value Kylas Sales CRM for its efficient lead management and user-friendly interface. Sales Pipeline Management 4.1 (82) 4.8 (313) Insightly users appreciate the ability to customize pipelines and track sales progress, though some users find it basic and mention occasional glitches. They value the visual representation of the sales stages and the ease of converting opportunities to projects. Kylas Sales CRM users, meanwhile, highlight the clear and visual representation of the sales pipeline, the ability to customize stages, and set automatic triggers. They find the analytics and reporting capabilities helpful for tracking progress and improving sales processes. In general, users find Insightly useful for visualizing sales stages, while they appreciate Kylas Sales CRM for its customization options and detailed analytics. ## Pricing comparison ### Starting prices Insightly $29.00 Per User (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/130671/Insightly/pricing/) Kylas Sales CRM $250.00 Flat Rate (Per Month) Free Trial Free Version [View pricing plans](https://www.capterra.com/p/210630/Kylas/pricing/) ### Value-for-money analysis 4.0 (654) 4.8 (573) Comparing reviews of both Insightly and Kylas Sales CRM reveals how users perceive both products' value for money: Insightly reviewers say it offers a robust free version with extensive features, and Kylas Sales CRM reviewers highlight its affordability and unlimited user capability. Reviewers find that Insightly provides good value for money, particularly appreciating the extensive features available in the free version, which they say is suitable for startups and small businesses. They also value the tiered pricing plans that allow businesses to scale as needed. However, some users mention that the cost of premium plans can be high, and additional fees for advanced features can be a drawback. When it comes to Kylas Sales CRM, reviewers appreciate its cost efficiency and the ability to add unlimited users without extra charges. They find it to be a good fit for mid-sized companies, noting its user-friendly interface and comprehensive features at a competitive price. Nonetheless, some users express concerns about the billing structure and additional costs for record counts and add-ons. ## How does the user experience compare on Insightly vs Kylas Sales CRM? ### Overall rating 4.0 (654) 4.8 (573) ### User interface Insightly Kylas Sales CRM ### Customer service and support Insightly Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat Kylas Sales CRM Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Insightly vs Kylas Sales CRM When it comes to crm tools, Insightly and Kylas Sales CRM are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about Insightly and Kylas Sales CRM to see how they stack up against one another and pick the one that would best fit your needs. \[[2](#source-item-2)\] Pros Insightly John M Founder and Financial AdvisorFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “Setting up routine tasks and activity reminders was also straightforward, which made it easier to stay organized and maintain consistent, timely engagement with clients.“ December 16, 2025 WA Wilcox A Managing SolicitorLegal Services, 51 - 200 employeesUsed the software for: 6-12 months. “We can build functionalities that suites us without spending thousands of dollars with developers,Data can also be connected within Insightly,such as connecting contacts and organizations to request and project records.“ September 20, 2024 Kylas Sales CRM RA Rini A Senior Admission CounselorE-Learning, 11 - 50 employeesUsed the software for: 6-12 months. “The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals, tasks, and reminders can be managed in one place — making processes more organized and efficient“ December 3, 2025 AT Abhishek T Sr Manager SalesComputer & Network Security, 11 - 50 employeesUsed the software for: 6-12 months. “Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management and deal closure, without compromising on essential functionality“ June 18, 2025 Cons Insightly John M Founder and Financial AdvisorFinancial Services, 2 - 10 employeesUsed the software for: 1-2 years. “The integrations with other applications wasn't as strong as I was looking for at the time.“ December 16, 2025 JK Jamie K Head of GrowthComputer Software, 11 - 50 employeesUsed the software for: 6-12 months. “Insightly was being used for various marketing and sales data processing and activation tasks when I joined, and the account was a real mess because there was little control over who could edit which fields.“ May 6, 2024 Kylas Sales CRM Smita B Assistant Manager Sales and MarketingPrinting, 51 - 200 employeesUsed the software for: Less than 6 months. “It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking“ December 16, 2025 AR Abhijeet R Data AnalystComputer Software, 11 - 50 employeesUsed the software for: Less than 6 months. “One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes to the deal status fields like Won and Lost.“ November 14, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from crm software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Insightly and Kylas Sales CRM? Talk to a Capterra advisor for free and get results within 15 minutes. 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