# Compare SimplePractice vs Qualifacts Insync 2026 | Capterra > Unsure of what to choose? Check Capterra to compare SimplePractice and Qualifacts Insync based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/130710-144484/SimplePractice-vs-InSync-EMR --- # SimplePractice vs Qualifacts Insync Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: SimplePracticeQualifacts Insync2/4 selected [SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) [## SimplePractice](https://www.capterra.com/p/130710/SimplePractice/)[4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting Price $49.00/month Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.4 Customer Service 4.4 Reviews Sentiment Based on [2,827 reviews](#user-reviews) Positive 2,648 Neutral 116 Negative 63 [## Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/)[4.5 (392)](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Starting Price $75.00/month Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.2 Customer Service 4.6 Reviews Sentiment RF HA CH Based on [392 reviews](#user-reviews) Positive 358 Neutral 20 Negative 14 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,591 reviews from mental health software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings HIPAA Compliant 4.5 Therapy Notes 4.5 Charting 4.4 EMR/EHR 4.2 Appointment Scheduling 4.4 78%Fit High performer Feature ratings HIPAA Compliant 4.8 Therapy Notes 3.2 Charting 4.4 EMR/EHR 4.3 Appointment Scheduling 4.4 User satisfaction User satisfaction 4.6 User reviews[2,827](https://www.capterra.com/p/130710/SimplePractice/reviews/) Ease of use 4.4 Functionality 4.3 Value for money 4.3 Customer support 4.4 User satisfaction 4.5 User reviews[392](https://www.capterra.com/p/144484/InSync-EMR/reviews/) Ease of use 4.2 Functionality 4.4 Value for money 4.3 Customer support 4.6 Price starts from Price starts from $49Flat Rate, Per Month - Free version - Free trial Price starts from $75Per User, Per Month - Free version - Free trial Best for Best for Health and wellness practitioners in private practice including therapists, psychologists, speech-language pathologists, occupational therapists, dietitians, massage therapists and many more. Best for We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy. ## User reviews Pros & cons Christine B. Pilates transformation expert > "Works great for virtual appointments: automated appointment reminders via phone, text and email that seemlessly link to opening up the app..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120742) RR Robyn R. Owner and therapist > "In addition there are constantly cost raises with very little notice so you have like 30 days to decide if you accept the cost or have the..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267) VR Verified Reviewer Owner > "It offers all the features I need as a medical provider: customizable templates, ability to add various codes, built in billing, analytics,..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7043146) TW TIFFANY W. Director of Operations and Lead Therapist > "Technology extremely unreliable, constant connect issues, non existent customer support, price is very expensive ($99 per month) and system..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6633565) Christine B. Pilates transformation expert > "Overall, the platform works well for video virtual appointments, allowing the practitioner to chart at the same time." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120742) GL Greg L. Owner-Therapist > "No auto save feature, so you constantly have to be clicking save or you'll lose progress note input." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6822570) AA Andrew A. Therapist > "SimplePractice also allows basic integration with your personal calendars if you are a provider, allowing you to see your scheduled services..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6733965) FD Fran D. Clinical Psychotherapist and Director > "At times the links are not working for virtual sessions." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7118792) JN Jennifer N. Psychologist > "The scheduling includes the billing codes, alerts before each session and much more so it’s not something easily recreated in google..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6702503) CA Chelsea A. Practitioner > "Some features were not utilized for groups, prescribing, etc." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7149004) CL Chatham L. Outpatient Therapist > "Simple Practice is definitely one of the better mental health platforms I have used - it integrates a lot of different features in user..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6769640) VR Verified Reviewer Technology Administrator > "There were some hiccups in the process to transfer client data to a new instance that we were using from an existing instance." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6831882) Alan J. Chief Psychologist > "A true all-in-one solution, but not at the expense of quality or innovation. While I've rarely needed customer service, they were quite..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7110016) KR Kristel R. Owner and Mental Health Therapist > "They also consistently raise prices for their current customers at well above market increases and charge extra for very basic features that..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6643963) RM Rebecca M. Co-Owner and Licensed Clinical Psychologist > "Additionally, the document storing has been very helpful and creating and sending our own documents." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969) EJ Emily J. Operations Manager > "The reporting side is lacking compared to other EHRs for Therapy practices." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7062039) RM Rebecca M. Co-Owner and Licensed Clinical Psychologist > "Insurance filing is easy once it is set up and makes filing and resubmitting claims much easier than other platforms." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969) VR Verified Reviewer Strategic officer > "Limited customization/reporting, lacking full API integrations." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7046790) Rebekah M. Occupational Therapist > "I liked SimplePractice because of the ease of use, appointment management and the ability to make and send off templates with ease." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7130881) SS Stephanie S. LCSW > "The cost began to become a little too expensive for a one person business. " [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7124116) BB Bronwyn B. Lab technician > "I also like that i can view all scheduled appointments and any invoices i have paid or need to pay." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6851069) SM Scott M. Transformational Coach > "Customer service shared that the \[sensitive content hidden\] didn't want to make some much-needed changes to the platform (adding time zone..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6363976) RM Rebecca M. Co-Owner and Licensed Clinical Psychologist > "The secure messaging is a helpful tool for clients to access at any time." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969) SM Scott M. Transformational Coach > "The lack of updating the platform with needed changes and not listening to the customer requests on their request page is ridiculous. Why..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6363976) VR Verified Reviewer Strategic officer > "SimplePractice shines for its easy design, telehealth, billing tools, and smart automation." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7046790) BM Byron M. Medical Assistant > "The next day, we received an e-mail saying our account was "under review", and today we got notified that our account was being terminated..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6840861) SS Stephanie S. LCSW > "I trusted that my files were safe and encrypted and HIPAA compliant." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7124116) RP Ryan P. CEO - Speech-Language Pathologist > "In addition, being charged per claim after so many increases my monthly bill." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7023573) SG Shea G. Counselor > "The user interface is quite easy to use and intuitive. While I never experienced any bugs or issues, and so never needed to contact their..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7134327) AH Adeline H. QMHP > "pretty expensive for smaller practices and had some bugs occasionally that were annoying but eventually were fixed" [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6865489) RM Rebecca M. Co-Owner and Licensed Clinical Psychologist > "Overall, we enjoy our work with SimplePractice and one of the most important things is ease on the client side, which is our priority." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7123969) EJ Emily J. Operations Manager > "It is expensive and the benefits did not outweigh what we were missing that other EHRs had." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7062039) KR Kristel R. Owner and Mental Health Therapist > "They offered Luminello customers a "special deal" with a "lower rate" for the first year. Upon looking up SimplePractice's rates on their..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6643963) RR Robyn R. Owner and therapist > "I used it for about 6 years until the expense became too much." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267) MR Meredith R. Therapist > "Clients seem to love the reminders and generally have no issues accessing telehealth." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7138362) MW Marianne W. Psychiatric Clinical Nurse Specialist - prescribing APN > "Of course, you can waste a lot of time inventing your own templates for vitals, H&P, etc." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6460677) AG Allison G. Biller > "I enjoy the ease of being able to keep track of billing and analytics information." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6821217) MV Mary V. CEO of LMFT Private Practice > "Overwhelmed with amount of features I do not require and the increase fee/overall cost for how I use it so I dropped and switched to another..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6681455) TD Tyneisha D. Owner > "All of the features that were available and the ability to host a group private practice with the software." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6535164) CP Carol P. Therapist > "I do not like the system invoicing clients without my approval, or billing their credit cards. " [See full review](https://www.capterra.com/p/130710/SimplePractice/#SoftwareAdvice___6326874) AC Alyssa C. manager > "Overall it was good for what we were needing at the time, it worked perfectly for starting out in healthcare." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7136257) EM Erica M. Client Care Coordinator > "Because it is a system built to accommodate any type of practice, it did not work for our unique and specific needs." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6657887) AH Adeline H. QMHP > "user interface was good and making appointments was easy i liked how i was able to send notifications to my clients" [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6865489) Mike D. Chief of Operations > "Now, as I am trying to integrate it with our accounting system (Quick Books Online), I can't get past the tier one support team, who keeps..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6103649) RR Robyn R. Owner and therapist > "I loved the ease of use and the user-friendly layout, and I love the customizability." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267) GL Greg L. Owner-Therapist > "It is highly expensive and they recently upped their monthly subscription fees." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6822570) VE Vincent E. Clinical Sex Therapist > "I also love the 'Load Last Note' feature where I can save time on filling in standard fields and concentrate more on the weekly/bi-weekly..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6199183) MW Marianne W. Psychiatric Clinical Nurse Specialist - prescribing APN > "Portal does not seem to contain education or information shared with patients (like med ed)." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6460677) JN Jennifer N. Psychologist > "That’s it. And if I ever have an issue (very rare) the customer support is so good, they give step by step instructions to fix the issue..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6702503) VR Verified Reviewer Owner > "ALSO they incorrectly set up the billing and mislabeled NPI2 so that we were getting denied for about 1/3 of our claims. And when we..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#GetApp___6085559) MT Madeline T. Licensed Professional Counselor > "It was so easy to review the past few sessions, which I have not found on other EHRs besides CarePatron" [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7119776) GM Grace M. Clinician > "It felt like highway robbery paying extra for features that other platforms include in their much lower price." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6634621) AH Adeline H. QMHP > "I liked it, wasn't horrible wasn't amazing but it was helpful for charting and appointments and the interface was good to use" [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6865489) GM Grace M. Clinician > "I was frustrated with the lack of calendar syncing, and the price, and ultimately chose a different platform." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6634621) HD Hayley D. Speech-Language Pathologist > "I always felt organized with my schedule and I loved the reminders for when I missed a session note for a client." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6769666) GL Greg L. Owner-Therapist > "The high subscription ultimately ended up becoming a financial strain." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6822570) LH LuAnne H. Administration > "There are many features that are missing but if you are a smaller sized company or an individual practitioner, the simplicity is amazing." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6585096) TP Trisha P. Executive Director > "It didn't allow for multiple therapies as we grew." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6716315) AA Andrew A. Therapist > "I love the integration with treatment planners to make diagnosis and treatment planning easier than ever." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6733965) HA Harry A. Psychotherapist > "Then you chat with a specialist who says something got fixed but it didn’t. " [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6852230) OA Omonoh A. Licensed Mental Health Counselor > "I really like that it is user friendly and can incorporate video conferencing for individuals and groups." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6666527) MN Minal N. Psychotherapist, Founder > "As a small sole practitioner it felt crazy to spend over $90/mo on an EHR when I didn't need/use a lot of the features." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6531252) Teresa L. Clinician > "I really like the referral system; one of my colleagues referred me, and I am doing the same for others." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7015242) TW TIFFANY W. Director of Operations and Lead Therapist > "Even my clients make jokes about how unreliable the telehealth features are." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6633565) CP Carina P. Therapist > "I also loved how easy it was to adjust appointments in the calendar, send documents to clients, and so much more." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6441840) RP Ryan P. CEO - Speech-Language Pathologist > "I have used it less than a year and it has already had a price jump twice." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7023573) JL Jessica L. Physician > "I’ve been using Simple Practice in my chiropractic and acupuncture clinic for 5 years and plan to continue doing so for the foreseeable..." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6574783) EW Elizabeth W. Owner > "The onboarding specialists were annoyed at times, I only had one that was helpful" [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7027523) KH Kiran H. Customer Service > "Its a good comprehensive tool for healthcare management offering many features." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6548754) SK Shawnalee K. Billing > "It has to be attached to a created invoice and was sort of annoying." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6691100) LC LaShundra C. Licensed Professional Counselor Supervisor Clinical Director > "They came up with the perfect name for this platform because it does make running my private practice simple." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6477849) JM Jameka M. Admin > "In February we had a major breach it was hard to see payments and ERA." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6520189) CP Carina P. Therapist > "The ease of editing all assessments, notes, treatment plans, etc was FANTASTIC." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6441840) FC Farrah C. Principal and Practitioner > "I liked Simple Practice's product but by the time you add on all of the "extras" it gets really expensive." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6792160) RR Robyn R. Owner and therapist > "It’s really customizable and easy to use." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___7120267) VR Verified Reviewer Founder, Counselor > "I will purposely and actively warn others to not use this service." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6871775) JN Jennifer N. Psychologist > "I love that I can schedule clients for weeks at a time." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6702503) RM Renae M. Licensed mental health therapist > "I could never use the invoices feature because the billing was always incorrect which made the invoices all incorrect." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6091237) HHW Hsiang-Hua W. Therapist > "It was helpful and I was able to get my notes done in a timely matter without too much issues." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6547768) SK Shawnalee K. Billing > "Trying to manage paying just a regular payment was hard." [See full review](https://www.capterra.com/p/130710/SimplePractice/#Capterra___6691100) [View Reviews](https://www.capterra.com/p/130710/SimplePractice/reviews/) RF Robert F. Psychiatrist > "Program offers a lot of customization, a lot of ways to access menus from different aspects of the program." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7145038) CB Celeste B. Owner > "Besides from the platform being very expensive, I had to pay my Biller triple what I’ve done in previous years and had to pay my staff hourly for training that felt..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) HA Hayleigh A. Doctor > "We had a coordinator working with us who was thorough and listened to our concerns about the system and sent plenty of S & Ps for us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6883665) CB Celeste B. Owner > "We have pages of glitches and errors that are impacted our payroll and our insurance billing." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) CH Crystal H. Admin > "Most reports export to excel making it easier to get the reporting that is being asked for" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594277) CB Celeste B. Owner > "We launched when our billing system wasn’t even set up due to the error of the Trainer." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Larry B. Administrator > "Has some nice features, enjoy the clinical charting schedule feature" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610025) CB Celeste B. Owner > "I can't express the amount of stress it caused my staff and myself." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___7117067) LB Lauren B. Occupational Therapy > "After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6582396) TR Teri R. Practice Office Manager > "The Resource Center is not great it's frustrating when trying to "guess" how something might be worded in order to search. If no help there, I go to the support and..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6594508) JW Jessy W. Systems Director > "I love that we are finally using an EHR that requires little to no workarounds to get the job done!" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6593183) MH Maranda H. Practice Manager > "There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) MA Melanie A. Director of Speech and Language Services > "In addition, they were able to train our staff to a level where we are now able to create our own custom and clinical forms should the need arise and to..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) VM Vicky M. Billing > "This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) MA Melanie A. Director of Speech and Language Services > "The inSync software supported the vast majority of what we needed in our documentation system and we were able to integrate our needs into their system very well. ..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) VM Vicky M. Billing > "The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6413669) AM Alita M. Medical Billing Revenue Asst. > "It will cause our organization to grow and become more adhesive in the work we do, and we will be able to track the services we offer and see the effectiveness or..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3536367) PC Paula C. OFFICE MANAGER > "when a client cancels the confirmation should not go out" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6609920) MM Michele M. Executive Director > "I like the color scheme and the layout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6605985) SD Samantha D. Executive Assistant of Clinical Opersations > "Technical issues are common and it can take a long time for them to be fixed." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6610077) IH Ian H. CEO > "We like the versatility of the software and how it is multi-functional and able to address many of the needs of our practice from billing, scheduling, documentation,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3729048) DG Desiree G. Clinical Director > "The least things that I like about the software are not having an app, how slow the program runs, and not being able to add certain functionality to the charting..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) MH Maranda H. Practice Manager > "The customer reps do not call when we provide them with times we are available." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6087321) AH Ashley H. Owner > "The use of InSync in our facilities has significantly improved our productivity in patient charting and had a major positive impact on our claim's..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) AK Akash K. Owner > "Taxonomy codes were put in incorrectly which we didn't catch till later." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) AH Ashley H. Owner > "The on-site trainers for our first two facilities and were so professional and accommodating - even with the state regulatory board showing up for our surprise..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) NG Nichole G. Administrative Assistant > "All of my tickets for that request have gone missing and I have yet to hear from anyone regarding this." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) SF Steve F. Director > "The implimentation team was amazing and we always had access to them through the process to launch right on time according to our needs. And also, the trainer..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4386127) NG Nichole G. Administrative Assistant > "This is NOT Qualifacts fault, by any means. But when I asked if this feature would be implemented I was told to reach out to ask for a meeting." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) AM Anna M. CEO > "claims from insurance companies are being paid faster and we are able to utilize the functions to verify insurance catching potential problems early." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) AK Akash K. Owner > "They have since been bought by Qualifacts and things are going down the drain quickly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) DA David A. Clinic Director and FNP-C > "It is easy to learn the system and navigate." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6607739) KR Katie R. Patient Care Coordinator > "We spent most of our implementation training still trying to get our program built out and honestly feel as if we should have had another 6-8 weeks of weekly calls..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) NG Nichole G. Administrative Assistant > "Qualifacts bought InSync, and one of the nice things is that they didn't completely gut the good things about InSync." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) AK Akash K. Owner > "Frequent errors in when they were implementing us." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) HW Hannah W. Administration > "There are a lot of steps on the admin side for creating things within the system (i.e. encounters) which makes it hard to remember and do quickly, but with time I'm..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) SM Stefanie M. Clinical Director > "The software is not able to be customized to be inclusive and affirming of the transgender community and this is a MAJOR drawback." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3835485) NG Nichole G. Administrative Assistant > "They did work on fixing many of the issues that InSync had, which was very promising and very nice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___6294496) KR Katie R. Patient Care Coordinator > "Our only issue was that our implementation specialist that we had worked with for weeks was changed (with only a 2-3 day notice) two weeks before implementation." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) MS Melissa S. Practice Administrator > "We are brand new to using it - but overall our therapists are happy - the auto charging is off to a good start - the patient portal user experience is a game..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4140081) AK Akash K. Owner > "Nice people, but they seem to have stopped investing in customer care or the EMR in general after being bought by another company." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4951090) MB Michael B. Director of Operations > "InSync is extremely intuitive as all systems within the program are interconnected, reducing time needed to move through the system and complete tasks." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) MA Melanie A. Director of Speech and Language Services > "It is my understanding that some of the aspects of the scheduler were not initially as efficient as hoped for a multi-clinic location. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3757946) EM Ethan M. Psychiatrist > "Clinical EHR side is great; we worked hard to customize the system for our clinicians as we were coming off paper charts and were wary of the EHR. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3817909) AM Anna M. CEO > "Even with the help of many team members, our invoices are still incorrect and our payers are not pleased with the changes." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) KD Kristin D. Clinical Director > "Our implementation specialist, \[SENSITIVE CONTENT\], was by-in-large the most critical component in our satisfaction as she was incredibly responsive, helpful,..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) CM Carmen M. President > "Our old system was so clunky, requiring multiple steps for every action that we had to take multiple times a day. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) HW Hannah W. Administration > "We also like that multiple users can have access to the patient portal account (i.e. caseworkers)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) AW Alexis W. Assistant Behavioral Health Director > "The people who built out a lot of the forms did a sloppy job and Jenn and our team had to go back in a fix most of them." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3837381) KD Kristin D. Clinical Director > "Integration of telemedicine and assessment administration have been great additions to our practice and clinician workflow." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) SW Sarah W. Senior Director of Programs > "Implementation also did not occur smoothly and much of our training time was spent correcting issues from implementation/customization." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4739265) KD Kristin D. Clinical Director > "Two major EMR transitions within the course of a year was a big undertaking but the entire process, from the first demo call to our final implementation call has..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3597034) JL Jennifer L. Billing and Credentialing Coordinator > "My least favorite thing is the inability to see visits in patient demographics - financials unless a claim is done. If I have a claim back-log, the front office..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3028108) CM Carmen M. President > "It has enable us to be efficient with our admin so that we are freed up to do what we do best - help people." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) UH Ursula H. Licensed Professional Counselor > "They did not support appropriate implementation within the company which lead to a very difficult transition between EHR services" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4039383) DG Desiree G. Clinical Director > "What we like most about InSync is that we have been able to implement new workflows and automate procedures." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4044362) DM Darrin M. COO > "Direct access to the clinical docs themselves outside of the encounter note is lacking. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4759060) MB Michael B. Director of Operations > "The workflow for each department is customizable making the system near perfect for our company needs.5." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4793091) AM Anna M. CEO > "As a more complex practice with many layers of services, the coding does not meet our needs." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3969324) TS Tara S. Psychologist > "So far this appears to be streamlining a lot of our processes and helping us to be more efficient in our documentation workflows." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4751731) LF Lindsay F. Therapy Program Manager > "All other scheduling features are not user friendly- especially if you have more complex features as a practice." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799195) TS Trish S. Director of Quality Improvement > "InSync had multiple features- specifically, the ability of data to import as data from the patient portal, ease of reporting, and attentive customer service." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3495140) AM Ashley M. Business Operations Manager > "It has been abundantly stressful on my business office (Clinical receptionists / Intake coordinators / billing specialists) to toggle back and forth to see if we..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3057109) CM Carmen M. President > "The training was unparalleled to get us ready to go live and the follow-up support has made us transition successfully with minimal stress. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3799253) JL Jo L. Exec Director > "The InSync people are unhelpful, and they divert inquiries to offshore agents who are incomprehensible." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___4406734) LG Lisa G. OWNER > "Potential future functionality and ability to make some forms customizable after enhancements. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3744044) KR Katie R. Patient Care Coordinator > "It's slow at times and I feel like the scheduler is a little less user-friendly than I would like." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3699345) SM Suzanne M. Finance and HR Manager > "Our implementation specialist was terrific and he really assisted with the design of our dynamic forms and encounter notes. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3563284) AC Amanda C. Assistant Practice Manager > "Unable to block accounts from being scheduled, difficulty for admin to track staff to-do's, and the scheduler setup is unnecessarily complicated" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3025514) MJ Madeline J. PMHNP/Group practice owner > "It is very customizable in every way (forms, note templates, appt reminders, calendar format, html name, really everything about it)" [See full review](https://www.capterra.com/p/144484/InSync-EMR/#Capterra___3201595) SM Shannon M. Office Manager > "The main problem we have run in to is getting the electronic faxing set up." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4641138) JW Jennifer W. Practice owner/ Psychiatric Nurse Practitioner > "The features are integrated into the software and ultimately make me more efficient with scheduling, charting, prescribing, and billing duties. " [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3345059) LH Lauri H. Consultant/Program Developer > "The additions that we wanted after our contract was signed seems to be pretty costly." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3996420) AH Ashley H. Owner > "Charting, claims processing, and patient communication is much more efficient." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3561491) HW Hannah W. Administration > "Our practice did not like that the clients preferred name couldn't show up as so." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4539544) JS Jennifer S. Director of Burgess Mental Health > "This was helpful when budgeting our needs and being able to find some grant funding to get the process started." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___4500013) CH Cathleen H. APRN, PMHNP-BC > "I also think the new LMS site does not provide you with enough resources and when you need to search for something, it is often not there with a video or printout." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3448316) AR Amy R. Owner/Executive Director > "The implementation specialist we got after go live who did stay with us throughout was wonderful and the only reason I gave a 7 as to likely to recommend InSync. ..." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3748393) KM Karl M. LPC > "The other aspect that was not as good as our last EHR was the aesthetics of the software." [See full review](https://www.capterra.com/p/144484/InSync-EMR/#SoftwareAdvice___3747016) [View Reviews](https://www.capterra.com/p/144484/InSync-EMR/reviews/) ## User interface 4.56 (2,827) [Qualifacts Insync](https://www.capterra.com/p/144484/InSync-EMR/) 4.49 (392) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important SimplePractice 26/35 - Activity Dashboard - AI Copilot - API - Appointment Scheduling - Calendar Management - Charting - Claims Management - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - Employee Management - EMR/EHR - E-Prescribing - For Group Therapy - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Invoice Management - Lab Integration - Medical Billing - Medication Management - Mobile Access - Outcome Assessment Tools - Patient Portal - Reporting & Statistics - Role-Based Permissions - Secure Messaging - Teletherapy - Template Management - Therapy Notes - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/130710/SimplePractice/#features) Qualifacts Insync Top features 29/35 - Activity Dashboard - AI Copilot - API - Appointment Scheduling - Calendar Management - Charting - Claims Management - Confirmations/Reminders - Customizable Reports - Document Management - Electronic Payments - Electronic Signature - Employee Management - EMR/EHR - E-Prescribing - For Group Therapy - For Substance Abuse Therapy - Generative AI - HIPAA Compliant - Initial Assessments - Invoice Management - Lab Integration - Medical Billing - Medication Management - Mobile Access - Outcome Assessment Tools - Patient Portal - Reporting & Statistics - Role-Based Permissions - Secure Messaging - Teletherapy - Template Management - Therapy Notes - Treatment Planning - Workflow Management [See all features](https://www.capterra.com/p/144484/InSync-EMR/#features) ### Recognition SimplePractice is recognized as a top-rated tool in 4 Capterra Shortlist reports Qualifacts Insync is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support SimplePractice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Qualifacts Insync Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details SimplePractice - By SimplePractice - Located in United States - Founded in 2012 Qualifacts Insync - By Qualifacts - Located in United States - Founded in 2000 ## Popular Comparisons 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