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Lakeside Software serves IT teams throughout the world and across all types of industries. Because of its scalability capabilities, SysTrack is preferred by middle to large-scale enterprises.
Remote desktop, remote support, IT management, web monitoring, remote work and web conferencing, Remote access, Augmented reality support, digitization of work processes, IoT, and Industry 4.0
The vendor is very responsive to support queries and really helpful. The professional services people in Lakeside are excellent.
The loss of the export functionality following an upgrade to the client.
Great overall experience with a product that has really helped with numerous projects. All staff and the support that you receive when needed are excellent.
This is made even worse when you have an already overstretched IT ops team.
The quantity and quality of data that SysTrack collects has got to be the best I have seen.
The health metrics are a bit...Opaque. We struggled to really connect many of them to an actual improvable change.
The support team are always willing to help and go the extra mile to ensure that the customer is satisfied.
We grumbled because this ruins the toolset a lot. We got a bespoke dashboard from Lakeside which allows us to work around the issue and it's apparently being put back in the newest version.
This software has great image quality compared to other remote software products. The ability to text and voice chat through the computers is great for remote support during the pandemic.
I have used it for 7 yrs and about 10 times I have been unable to connect with Teamviewer and that is frustrating (just drive into work).
I use this application a little because there is not alwais training , but the times I use it has been very useful to help someone and receive help remotely, so I recommend.
Expensive and the software can wrongly detect you are a business and block further access until you pay for a license.
Teamviewer has been around for a while and has established itself as being a solid, secure product for remote access. I like its ability for screen mirroring and file transfer abilities.
The worst part or most aggravating part of the software is the constant ads/pop ups to get you to upgrade to the newer version. Then the older versions are not compatible with the newer versions.
Its fast, simple & honestly a lifesaver. Having software like this makes any difficulties that require me to need help, so helpful.
It's slow and clunky, often having trouble launching. Their new Web Monitoring product which replaced Monitis is half-baked and missing features, we are unable to use it.
Harlan E.: My name is Harlan. I'm a director of operations and I give Teamviewer five stars. And for more reviews, click below. Previously to using Teamviewer we actually used UltraVNC and it was a little bit more difficult to log in and remote support people. But Teamviewer made it so much easier. The reason we chose Teamviewer is exactly because it's so easy to use. It's easy to onboard. The price is right, and it makes supporting others whether local or far away super easy. Teamviewer was easy to onboard. Simply download. It installs quickly and you're there. You're ready to go. If you're interested in remote software Teamviewer's the way to go. Whether it's for work or for supporting your mother, your grandmother, gosh, it doesn't come any easier than this. Teamviewer's the way to go.
Prioritize real-user-identified key features according to your needs to find your best fit.
SysTrack
Top FeaturesTeamViewer Remote
SysTrack
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