# Compare Paycom vs TriNet HR Plus 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Paycom and TriNet HR Plus based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/130949-133019/Paycom-vs-Zenefits

---

# Paycom vs TriNet HR Plus Features and Cost Comparison

Last updated March 27th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

PaycomTriNet HR Plus2/4 selected

[Paycom](https://www.capterra.com/p/130949/Paycom/)[4.4 (1,173)](https://www.capterra.com/p/130949/Paycom/reviews/)

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.2 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/)

[## Paycom](https://www.capterra.com/p/130949/Paycom/)[4.4 (1,173)](https://www.capterra.com/p/130949/Paycom/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [1,173 reviews](#user-reviews)

Positive

1,016

Neutral

97

Negative

60

[## TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.2 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.2

Functionality

4.2

Ease of Use

4.4

Customer Service

3.9

Reviews Sentiment

Based on [823 reviews](#user-reviews)

Positive

666

Neutral

84

Negative

73

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 27,522 reviews from payroll software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Payroll Management

4.5

Direct Deposit

4.8

Tax Compliance

4.4

W-2 Preparation

4.6

Tax Calculation

4.6

71%Fit

Not enough reviews

Feature ratings

Payroll Management

4.3

Direct Deposit

4.6

Tax Compliance

4.2

W-2 Preparation

4.9

Tax Calculation

\--

User satisfaction

User satisfaction

4.4

User reviews[1,173](https://www.capterra.com/p/130949/Paycom/reviews/)

Ease of use

4.4

Functionality

4.4

Value for money

4.3

Customer support

4.3

User satisfaction

4.2

User reviews[823](https://www.capterra.com/p/133019/Zenefits/reviews/)

Ease of use

4.4

Functionality

4.2

Value for money

4.2

Customer support

3.9

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Paycom is the most automated HCM platform, and the only HR and payroll software built on a truly single database that automates the employee life cycle from hire to retire.

Best for

HR Plus is TriNet’s administrative services organization (ASO) solution, combining expert support and administration with an all-in-one technology platform for HR, payroll and benefits.

## User reviews

Pros & cons

LB

Lindsey B.

HR Assistant

> "Customizable onboarding lists, ability to upload our company documents for ESS visibility, time off requests are simple, learning platform is nice."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7102859)

AE

Ashley E.

Administrative Coordinator

> "Good because they can keep track of how much people are working and slightly annoying when I clock 39.99 hours instead of 40 (not that the reporting really..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7082876)

NT

Nijah T.

THERAPIST

> "It allowed me to learn more about how to electronically submit my work hours, requests for sick days and vacation time in a timely manner."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7064167)

VR

Verified Reviewer

Department Manager

> "Without seamless integration between goal-setting and feedback sessions, employees and managers may miss opportunities to align on priorities, address..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399)

VB

Valerie B.

HR Director

> "Paycom excels in customer support from the day-to-day support specialist to the customer relations rep who spends countless hours in person helping to make sure..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7037307)

Andrew F.

VP, People

> "Their implementation staff will start to show us something, click in one place, and then say "that's not where it is" and move someplace else. When we expressed..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7108421)

GO

Gabriel O.

People Manager

> "Overall I think Paycom has a robust payroll module and data module along with some other great features that other HCM or HRIS and Payroll systems do not..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7020239)

VR

Verified Reviewer

Department Manager

> "This disconnect can create inefficiencies and confusion, as progress on objectives may not be accurately tracked or discussed in real time."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399)

CS

Crystal S.

Sr Director of HR

> "I like that we can utilize one system for so many different things including Recruiting, Onboarding, Training, payroll processing, benefits administration, time..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7012320)

AV

Alixandria V.

Human Resources Manager

> "It does seem that the scheduling feature is more for a hospital setting or consistent schedules, which does not work for what we need."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7113618)

KH

Kelley H.

Manager of Payroll and HR

> "I like that Paycom's tools are flexible to the extent that they can provide core functionality for smaller companies and be scaled up at any time to an..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7020439)

CP

Chandni P.

Data Analyst

> "Additionally, we were informed that creating an organizational chart requires Beti, which was unexpected and suggests the system lacks flexibility unless we..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6810661)

CB

Chelsea B.

Director

> "Staff have direct access to all of their information and are able to make changes as needed, which helps take a little work off of managers. "

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7056210)

SD

Sarah D.

Corporate Payroll Accountant

> "It is insanely frustrating that I can't see a 401k match calculation until I go to the check register preview portion of payroll."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7107961)

MJ

Meredith J.

Payroll and Benefits Administrator

> "Their robust suite of products covers a wide range of HR and payroll needs, allowing for streamlined processes within a single platform."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6830757)

RP

Rebekah P.

HR Manager

> "It is hard to commit to great initiatives (like certifications) when we only need it for 25 percent of our population but have to pay for it per user."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7045003)

VR

Verified Reviewer

Department Manager

> "Currently using for payroll, HR, Benefits, reviews, one on ones-It has improved our processes, making it easy to use for the management team and the staff. "

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399)

KM

Karina M.

HR Specialist

> "Sometimes it takes several steps to find the exact report or data needed, which can be a bit time-consuming."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7107924)

AV

Alana V.

HR Manager

> "Paycom consistently delivers accurate payroll processing and offers robust reporting features that are incredibly helpful for audits and ensuring compliance."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7012322)

RL

Rachel L.

HR

> "We tried to adopt Paycom for our Australian operations but the app didn't work in that region and we encounter roadblocks (social security numbers don't exist..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6608702)

CA

Crystal A.

Vice President

> "The system allows for extensive customization to align with specific business needs."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7103216)

VR

Verified Reviewer

VP of People

> "Some aspects aren't intuitive - like the ATS - should be able to edit jobs as you post."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7102972)

RE

Rose E.

Administrative Assistant

> "Paycom is a great value for money which includes features like reporting employee performances with ease of recruitment for advancements."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7102533)

VR

Verified Reviewer

Department Manager

> "Currently, goals are not automatically linked or updated during one-on-one meetings or performance reviews."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399)

MG

Mike G.

CPO

> "They ensure that the end user and administrators can efficiently and effectively perform tasks without assistance. Both the client and admin sides of the..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7060181)

AE

Ashley E.

Administrative Coordinator

> "There is nothing I specifically dislike; my company has it set up to clock in/out with specificity which is good and bad."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7082876)

KP

KELLY P.

General Manager

> "Paycom’s all-in-one platform makes it easy to manage payroll, HR, and employee information in one place."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7074861)

EG

Elizabeth G.

HRIS Manager

> "We didn't have the ability to control a lot of the functionality, it was difficult to work with out Paycom team to get things done, things were often set up..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6356830)

GO

Gabriel O.

People Manager

> "Customer Support does do it best to try to resolve your issues. If an issue is hit usually can call a rep to get a ticket open with a pretty fast resolve."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7020239)

KS

Kaylee S.

HR Consultant

> "Setups can feel rushed at times and sometimes details get missed as a result."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7036673)

LT

Lucinda T.

Executive Director

> "I like the integrated platform with new-hire onboarding, timekeeping, and payroll all in one complete package. "

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6812267)

AH

Anna H.

consultant

> "The higher ups were not happy regarding the cost and if they wanted to add something on that it was either difficult and/or costly to do so."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7088668)

NS

Natasha S.

Executive Director of Human Resources

> "My emails are answered right away, they are patient as I ask the same question 100 times, the training and guidance they provide is top tier."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7070692)

AJ

Alyson J.

Accounting and HR Manager

> "I am not fond of Paycom University. If you need to look up anything, there is so much information that it takes a bit to get your answer and sometimes I don't..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6817596)

RT

Ray T.

Principal Designer

> "Overall I enjoy that Paycom helps me to integrate payroll, HR functions, employee scheduling, and much more which makes it a strong contender for small business..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6559843)

VR

Verified Reviewer

Support Operations

> "When I have bad internet or are switching networks, the app glitches and I have to close out completely before I reopen."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7004844)

CD

Chandru D.

Assistant Manager Payroll

> "Paycom has positioned itself as a leading payroll service provider, offering an all-in-one platform that aims to streamline payroll processes and enhance HR..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6533348)

CP

Chandni P.

Data Analyst

> "However, instead of a contained trial, the system was fully implemented into our environment, which resulted in several changes that couldn’t be reversed after..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6810661)

LW

Latisha W.

Community Health Navigator

> "This is in addition to several other features I enjoy, such as the ability to view pay stubs, request time off, obtain tax documents, and much more."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6533735)

CS

Charles S.

Photo Lot Tech

> "The application sometimes needs to reset because it freezes."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7091521)

Steven M.

system technique

> "Its configuration execution was long but its entire configuration was perfect, which did not allow errors to be generated regarding payroll or personnel due to..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6369032)

SC

Sophie C.

HR Manager

> "When we first started, customer service and the communication and set up process was a bad start."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7103086)

LB

Lindsey B.

HR Director

> "You can have everything in 1 place for every employee from time-off, scheduling, timeclock, applicant tracking, background checks, onboarding, benefits..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6567858)

JM

Jocelyn M.

Partner

> "The training portal is atrocious along with leave management."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7102514)

JM

Jordan M.

Corporate Training Manager

> "Onboarding and training is integrated with payroll system which ensures accurate and up-to-date employee information."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6831593)

VR

Verified Reviewer

VP of People

> "I also don't understand the lack of ability to get an invoice."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7102972)

CW

Colter W.

Developer

> "PayCom houses and displays its employee pay information well, and allows for exporting important tax and pay information when needed."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6659107)

HT

Hailie T.

RN

> "Bugs and issues with attempting to clock in/out."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7070984)

KT

Katelyn T.

HR Marketing EA

> "Paycom has completely transformed the way our company handles HR, benefits administration, payroll, and talent management."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6795719)

FG

Francesco G.

Instructor

> "The app on iPhone can be slow, passwords need to be reset every 6 weeks, and you get timed out if away on the app for too long even though it is open."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6678932)

VR

Verified Reviewer

Department Manager

> "Its intuitive interface and streamlined functionality make it accessible for users of varying technical skill levels."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399)

KK

Kassidy K.

Chiropractor

> "I did have some trouble logging on for the longest time and customer support was poor in getting the issue resolved"

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7095413)

RN

Rachael N.

Personal Trainer

> "I enjoy that you can see when others put up a day they are not available to work, and you are able to check right away if you can take that shift for them."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6775773)

Tony S.

President

> "The most overly complicated, bloated and poor designed platform I have every used. "

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7088354)

MH

Maci H.

Chief Human Resource Officer

> "The payroll feature of "approve my check" is something my employees enjoy and find valuable."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7026687)

LD

LaRayne D.

Payroll Coordinator

> "Paycom's online help option is lacking. "

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7020789)

CR

Carman R.

Payroll Specialist

> "The process has streamlined our payroll process from a week to a couple of days."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7050474)

AC

Arnel C.

Team Manager

> "the approval stages are very cumbersome, it shows me the name of the approvers but does not show you any real "progress" as to why the ticket is stuck to a..."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6495612)

SR

Sam R.

IT Manager

> "Paycom is a very robust HR/Payroll system that allows for employee engagement and self-management."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6777395)

LD

Lily D.

HR Generalist

> "A lot of the forms don't talk to one another so that it's hard to make a seamless transition through everything."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7000517)

TD

Taylor D.

Payroll and Benefits Manager

> "I also enjoyed the Learning courses and being able to assign those quickly and edit it to our liking,"

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7061049)

SE

Sawyer E.

TA Partner

> "Can be confusing setting up new employees if they have used Paycom at a previous company."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7110140)

AG

Alyssa G.

HR Recruiter

> "I enjoy the features and design of paycom that allows you to have information stored in one system."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6788426)

MG

Melissa G.

HR Generalist

> "As an Employer - there are a lot of updates that happen and the update videos that are provided are not very informational."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7012402)

DO

Dana O.

CSR

> "I can see how much PTO I have, do assigned trainings for my company and even see my tax info/W2s super easily without having to wait for the mail to come"

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6461854)

BB

Bob B.

Controller

> "The next day he said \[sensitive content hidden\] doesn't work for Paycom and he would forward the request to someone else. "

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7019530)

CA

Crystal A.

Vice President

> "The platform has supported our operational needs without disruption and has scaled effectively with the business."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7103216)

DT

Dionna T.

Human Resource Generalist

> "did not show up for a meeting to show us how to perform a particular function"

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7112390)

JB

John B.

Payroll Coordinator

> "We recently signed a 3-year commitment to them in order to receive the best pricing that we can get, and it is worth every penny."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7036701)

LB

Lanoard B.

Distribution Center Manager

> "I do not like the Microsoft Edge as a web browser."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7045501)

AS

ALFREDO S.

LEAD

> "It was a great experience using Paycom, for my first application to receive information about my pay and work hours"

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7114869)

TT

Tamu T.

Executive Vice President

> "I do not like that I am unable to post training video for my employees to review."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___6810243)

LS

Lindsey S.

Leader

> "Everything all in one integrated with strong employees self-service and many other management options"

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7029679)

RP

Rebekah P.

HR Manager

> "lack of playing well with others aka integrations."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7045003)

Rob C.

Director of Finance and Operations

> "Paycom had a product that was large enough to fit our needs as a growing church and nonprofit. "

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7039084)

AH

Anna H.

consultant

> "The cost factor did not bother me but bothered the 'bean counters'"

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7088668)

VR

Verified Reviewer

Department Manager

> "Our platform is designed for ease of use, ensuring that staff can quickly navigate and operate it with minimal training."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7069399)

Katie W.

VP of HR

> "Implementation and customer service were atrocious. "

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7073693)

MH

Maci H.

Chief Human Resource Officer

> "I have more time back in my day with a one-stop shop like Paycom as I am not struggling through manual processes anymore."

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7026687)

BB

Bob B.

Controller

> "I have waited 2 days to get a quote on a 90 employee business. "

[See full review](https://www.capterra.com/p/130949/Paycom/#Capterra___7019530)

[View Reviews](https://www.capterra.com/p/130949/Paycom/reviews/)

AG

Annie G.

Manager

> "It is so helpful to have one platform that centralizes HR, payroll and benefit under one system."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7049442)

DP

David P.

HR Manager

> "Too many to list, but let's try: super slow for both processing payroll and just retrieving / entering employee data; insane wait times for customer..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6152633)

EW

Elizabeth W.

Director

> "Great customer service that can answer very complex questions but you pay for it in the price."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7045523)

VR

Verified Reviewer

Web Developer

> "Sometimes the performance of the app is not very fast, the system glitches and loads slower."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6041594)

RM

Rupesh M.

Controller

> "They provide full end to end is great with filing of form 941, providing timely W2 and customer service"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6663140)

Amanda G.

Human Resources Generalist

> "The current state of available learning management technologies and straightforward guidelines leaves much to be desired."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___5009899)

AD

Aaron D.

Tech Specialist

> "I really liked the automated candidate process and hiring process."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7027461)

JW

Joy W.

HR Manager

> "Little to no phone support available for user issues."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

AG

Annie G.

Manager

> "The UI is also very easy to navigate with a low learning curve if you've never used them before."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___7049442)

SS

Saqlain S.

employer

> "One potential drawback is the cost. While personalized coaching and access to a community can be beneficial, these services can also come with a..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4665778)

JW

Joy W.

HR Manager

> "My favorite feature is the hiring process - it allows the employee to handle the data entry to start their employee folder and upload their I-9..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

KJ

Kishma J.

CEO

> "They charged me $131 more than what we agreed upon and we tried to cancel their absurd contract, which we are unaware of having to stick with this..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___3727061)

Amanda G.

Human Resources Generalist

> "If your clients are willing to utilize Zenefits for everything from onboarding to benefit administration to payroll, you've found a superb all-in-one..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___5009899)

Archit N.

Machine Learning Scientist

> "The attendance is mostly not updated on time, thus causing confusion while checking payroll details"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3608833)

JW

Joy W.

HR Manager

> "As the only HR person, Zenefits allows me to support all of our employees as if they had an entire HR department at their disposal."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

JR

John R.

Energy Consultant

> "I log in even though I've asked my computer and Zenefits to remember this device and it never does. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4696107)

JW

Joy W.

HR Manager

> "The streamlined all-in-one features of Zenefits allowed us to drop outside consultants and service providers."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

Shawn B.

IT Architect

> "Phone Call response time has been a little less than exciting, but they do get back to you."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3504025)

AM

Alex M.

Operations Director

> "It was easy to set up, and at the time we were a very small team with just one Operations person so the onboarding was convenient."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6667558)

MM

Megan M.

IT Exec

> "Doesn't have as many features as would have liked in lowest tier."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4504080)

JN

James N.

Company Director

> "The ability to automate certain tasks has helped me stay organized and efficient, and the platform's integrations with other software have further..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4590908)

JR

John R.

Energy Consultant

> "One slight annoyance is having to provide a code every time"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4696107)

JW

Joy W.

HR Manager

> "It also significantly reduced internal hours spent on HR data entry and overall employee HR management."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

JE

Jasmine E.

payroll

> "turn around on customer service takes longer than expected"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4521892)

Tess M.

Matchmaker

> "It seems easy to use at first glance."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6818797)

JB

Jenn B.

Director of Operations, Admin, & Finance

> "Customer service can be a little slow to respond, and setting up PTO for part-time employees was a little trickier and more time-consuming than I..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3155720)

SK

Stephanie K.

People Ops Partner

> "We used to have spreadsheets on spreadsheets - but thanks to Zenefits, it's easier and more compliant."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6207108)

SG

Sandra G.

Manager

> "After calling tech support multiple times we were told that this happens when there are credits but no report exists that lists or explains the..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3148922)

JN

James N.

Company Director

> "The platform offers a range of features for managing employee benefits, payroll, time off, and compliance."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4590908)

SC

Sirena C.

Managing Director

> "We are a small business of under 10 employees and we just did not want to pay the fees as some of the larger payroll companies. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3137116)

JW

Joy W.

HR Manager

> "Zenefits provides EVERYTHING we need in one intuitive online portal..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6137021)

NA

NADIA A.

Recruiter

> "Customer service is slow in terms of issue resolution, sometimes it can be glitchy."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2886669)

SS

Saqlain S.

employer

> "By working with a coach to develop a customized plan, users are able to receive guidance that is tailored to their specific needs and goals."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4665778)

LG

Liz G.

Digital Marketing Manager

> "The only con for using this program is that you have to take time and re-input all of your information to begin use, so it is a process to get all..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2421840)

DP

David P.

HR Manager

> "The only nice think I can think of is that Kayla (who was the only person who ever staffed their Customer Support - or maybe that was just the name..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6152633)

KT

Kathleen T.

Director of Finance

> "They close the case when it's even resolved. After sales support is really very bad and that's where it's most needed."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2892701)

SG

Suresh G.

HR Manager

> "It works well as a performance management system"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6142305)

LB

LAURA B.

Owner

> "Onboarding is clunky too if you want to send an offer letter that is not part of a template and still have the new hire, say a manager with a..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2687250)

SG

Suresh G.

HR Manager

> "First, I like the many HR and on boarding features"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6142305)

KT

Kathleen T.

Director of Finance

> "Account rep is very nice but there's nothing he can do. If I talk to a live technical rep, they often give varying opinions, so it's confusing. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2892701)

RD

Robert D.

HR Manager

> "Using the Zenefits platform for our hiring and onboarding has allowed us to streamline our hiring process which was especially helpful during the peak..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865)

PK

Paul K.

Partner

> "Virtually no Customer support, lack of critical features."

[See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___2963928)

AT

Anne T.

VP of Finance and Sales

> "It's user-friendly and we receive the live support that we need."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___6021906)

BP

BOB P.

Manager

> "They have no customer service phone number and you will get no support."

[See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___2931990)

JL

Jacqueline L.

Reception

> "This software is truly an all in 1, you can see your benefits, paystubs, tax information, time clock and really everything you need as an employee on..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3405918)

KR

Kristi R.

Purchasing Coordinator

> "Even someone who is not great with technology would easily be able to navigate this app with little to no training."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3162308)

RD

Robert D.

HR Manager

> "It is a very simple process to review available plans and options for the upcoming year and to collect important information from our employees during..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865)

MW

Maclain W.

Account Manager

> "Very hard to get a hold of specific contacts in your company."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3184500)

JB

Jai B.

COO

> "I am an entrepreneur and Zenefits has allowed me to manage payroll, benefits, 401k, and HR from one user friendly platform."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3118609)

BK

Bryan K.

Business Owner

> "There's a lack of detail on payroll statement"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3151359)

CC

Calista C.

People Operations Manager

> "We were able to onboard new hires very quickly using their new-hire set up/checklist and had no issues onboarding full-time, part-time, or company..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3119149)

NA

NADIA A.

Recruiter

> "The layout is not impressive and a bit underwhelming."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2886669)

JB

Jenn B.

Director of Operations, Admin, & Finance

> "I save so much time on payroll and have fewer errors compared to when we manually calculated it and used a 3rd party accounting firm to handle our..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3155720)

VR

Verified Reviewer

Co Founder/Administrator

> "Sometimes I have a hard time figuring out how to do a new task"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3116463)

LB

Lorraine B.

Purchasing

> "It is great for managing enrollment and making it clear to employees."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4052620)

VR

Verified Reviewer

Consultant

> "Other than that one small aspect, there is not much else that is negative to report."

[See full review](https://www.capterra.com/p/133019/Zenefits/#GetApp___2999580)

SO

Stephanie O.

Principal

> "I like that I have everything in one place...payroll, onboarding, employee information, important documents, 401k, health benefits, etc"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3120383)

LB

LAURA B.

Owner

> "Customer Service has sent two form emails but zero information on what needs to be done and the timeline. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2687250)

RD

Robert D.

HR Manager

> "Zenefits is a great tool for businesses not having a full HR but needing HR support when dealing with Benefits, Employment Paperwork, and Compliance."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865)

DF

Daniel F.

CEO

> "No development and no customer service ever"

[See full review](https://www.capterra.com/p/133019/Zenefits/#SoftwareAdvice___2871803)

HB

Hannah B.

Operations Assistant

> "Also, having the "full service" option for them to take care of our unemployment insurance - including those out of state is wonderful."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3206782)

NY

NICK Y.

Owner

> "After months of trying to get in contact with someone, we were denied cancellation because even though we paid the "monthly rate" we were still in an..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2098284)

JB

Jenn B.

Director of Operations, Admin, & Finance

> "Great -- on the whole it has created so many efficiencies for me in payroll and HR management and we have easily saved money when I think of all the..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3155720)

Katie W.

HR Manager

> "The most obvious of Zenefits issues is their inability to manage payroll taxes. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2709135)

KD

Kiersten D.

Baker

> "I like the picture feature too"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___4473891)

KR

Klayton R.

Sales Manager

> "It was confusing at first for the on-boarding and the company keeps changing what they are doing and what they are charging. "

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2416960)

EC

Erica C.

HR & Talent Specialist

> "Companies that want to move away from using spreadsheets and/or organize their HR data, Zenefits is a great HRIS platform!"

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3193949)

DA

Dallen A.

CEO

> "Constant errors in our payroll, taxes, and withholding amounts."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2263604)

RD

Robert D.

HR Manager

> "When we were considering HR software back in 2015, we set up demos and reviewed many different options, but based upon the needs of our company..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3122865)

NY

NICK Y.

Owner

> "Yearly rate is pointless if you are still locked into a contract paying the monthly rate."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2098284)

BM

Barbara M.

HR Director

> "Our company chose Zenefits to be the HR/Payroll/Benefits management system for our fast growing company because we needed to automate and help..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2515227)

SN

Stanley N.

CEO/President

> "I signed up with Zenefits to help us streamline some of our HR/OnBoarding processes, but it ended up being a mistake."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2735140)

BS

Billy S.

Controller

> "Zenefits offers multiple HR processes in one system in a very user-friendly format. When we consolidated payroll, on-boarding, time tracking, FSA,..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2192818)

KJ

Keta J.

Pharmacist

> "It is sometimes hard to reach customer service if you have issues with finding something on the software."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2191735)

JB

Jai B.

COO

> "Their customer service is amazing, and I love the peace of mind of having there HR experts in my corner for any employee related issues."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3118609)

OB

Otto B.

Executive

> "So far we are 21 days into our support request and have not received any response other than the initial confirmation of receipt."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2556776)

KT

Kathleen T.

Director of Finance

> "Saves HR time in updating information because employees can do it themselves from their phone app."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2892701)

SC

Sirena C.

Managing Director

> "I can't expect to get more without paying more."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___3137116)

ND

Nina D.

Project Manager

> "Your benefits information, employee information, and any tax information is available right on the homepage if you need anything, which makes it a lot..."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2431625)

SP

Satish P.

CEO

> "I wanted to download all of my data.... and the rep kept telling me I'd have to pay to download data."

[See full review](https://www.capterra.com/p/133019/Zenefits/#Capterra___2405801)

[View Reviews](https://www.capterra.com/p/133019/Zenefits/reviews/)

## User interface

4.40 (1,173)

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)

4.21 (823)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

1099 Preparation

207

Important

401(k) Tracking

150

Important

Access Controls/Permissions

120

Important

Paycom

Top features

40/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/130949/Paycom/#features)

TriNet HR Plus

33/44

-   1099 Preparation
-   401(k) Tracking
-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Approval Process Control
-   Audit Management
-   Auto Update
-   Benefits Management
-   Calendar Management
-   Chatbot
-   Check Printing
-   Compensation Management
-   Compliance Management
-   Customizable Reports
-   Data Import/Export
-   Direct Deposit
-   Document Management
-   Employee Database
-   Employee Onboarding
-   Employee Profiles
-   Generative AI
-   Mobile Access
-   Multi-Country
-   Multi-State
-   Payroll Management
-   Payroll Outsourcing
-   Payroll Reporting
-   Process/Workflow Automation
-   Reimbursement Management
-   Reminders
-   Reporting & Statistics
-   Self Service Portal
-   Tax Calculation
-   Tax Compliance
-   Third-Party Integrations
-   Time & Attendance
-   Vacation/Leave Tracking
-   W-2 Preparation
-   Wage Garnishment

[See all features](https://www.capterra.com/p/133019/Zenefits/#features)

### Recognition

No recognitions have been awarded to Paycom

No recognitions have been awarded to TriNet HR Plus

### Deployment & support

Paycom

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

TriNet HR Plus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Paycom

-   By Paycom
-   Located in United States
-   Founded in 1998

TriNet HR Plus

-   By TriNet Group
-   Located in United States
-   Founded in 1988

## Popular Comparisons

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[Paycom](https://www.capterra.com/p/130949/Paycom/)[4.40 (1,173)](https://www.capterra.com/p/130949/Paycom/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.56 (1,313)](https://www.capterra.com/p/185859/RUN/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.4

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/130949-185859/Paycom-vs-RUN)

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.21 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/)

vs

[RUN Powered by ADP](https://www.capterra.com/p/185859/RUN/)[4.56 (1,313)](https://www.capterra.com/p/185859/RUN/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.5

4.4

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/133019-185859/Zenefits-vs-RUN)

[Paycom](https://www.capterra.com/p/130949/Paycom/)[4.40 (1,173)](https://www.capterra.com/p/130949/Paycom/reviews/)

vs

[Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,625)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/)

Contact vendor for pricing

Price

$17/month

4.4

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/116050-130949/Patriot-Payroll-vs-Paycom)

[TriNet HR Plus](https://www.capterra.com/p/133019/Zenefits/)[4.21 (823)](https://www.capterra.com/p/133019/Zenefits/reviews/)

vs

[Patriot Payroll](https://www.capterra.com/p/116050/Patriot-Payroll/)[4.81 (3,625)](https://www.capterra.com/p/116050/Patriot-Payroll/reviews/)

Contact vendor for pricing

Price

$17/month

4.2

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/116050-133019/Patriot-Payroll-vs-Zenefits)