# Paycom vs isolved: Features and Cost Comparison 2026 | Capterra > Paycom vs isolved: Which payroll tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/130949-164417/Paycom-vs-iSolved --- # Paycom vs isolved Features and Cost Comparison Last updated May 20th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Paycomisolved2/4 selected [Paycom](https://www.capterra.com/p/130949/Paycom/)[4.4 (1271)](https://www.capterra.com/p/130949/Paycom/reviews/) [isolved](https://www.capterra.com/p/164417/iSolved/)[3.9 (646)](https://www.capterra.com/p/164417/iSolved/reviews/) [## Paycom](https://www.capterra.com/p/130949/Paycom/)[4.4 (1271)](https://www.capterra.com/p/130949/Paycom/reviews/) [## isolved](https://www.capterra.com/p/164417/iSolved/)[3.9 (646)](https://www.capterra.com/p/164417/iSolved/reviews/) Starting Price Contact vendor Starting Price Contact vendor for pricing Value-for-Money 4.3 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Starting Price Contact vendor Starting Price Contact vendor for pricing Value-for-Money 3.9 Functionality 3.9 Ease of Use 3.9 Customer Service 3.7 Reviews Sentiment Based on [1,271 reviews](https://www.capterra.com/p/130949/Paycom/reviews/) Positive 1,101 Neutral 108 Negative 62 Positive 1,101 Neutral 108 Negative 62 Reviews Sentiment Based on [646 reviews](https://www.capterra.com/p/164417/iSolved/reviews/) Positive 487 Neutral 68 Negative 91 Positive 487 Neutral 68 Negative 91 Best for (according to reviews) - **Business size**: Small businesses account for 54% of reviews (585), suggesting strong market traction among smaller organizations, with midsize (29%) and enterprise (12%) also represented. - **Industry**: Hospital & health care, non-profit management, and health/wellness/fitness together comprise 19% of reviews, indicating diverse adoption across these sectors. - **Use cases**: Payroll (70%), time clock (51%), and human resources (39%) are the primary functions, highlighting a focus on workforce and payroll management. Best for (according to reviews) - **Business size**: Small businesses account for 436 reviews (70%), suggesting strong market traction in this segment compared to midsize and enterprise organizations. - **Industry**: Hospital & health care, accounting, and human resources collectively represent 18% of reviews, indicating a diverse but not industry-concentrated user base. - **Use cases**: Payroll (73%), human resources (42%), and time clock (32%) are the primary use cases, reflecting a focus on workforce and payroll management. ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Reviewer verdict Paycom Paycom users find it best for organizations seeking detailed payroll management, customizable reporting, and comprehensive employee and HR management in a single platform. Reviewers highlight its efficient payroll processing, reliable direct deposit, and strong tax compliance support, appreciating its user-friendly interface and consistent pricing. However, they mention that the software can be costly with hidden fees, and some find the reporting features complex and the interface outdated. isolved isolved users consider it ideal for businesses prioritizing simplicity, affordability, and a broad set of HR and payroll features, especially those valuing easy employee management and integrated learning tools. Reviewers appreciate its straightforward payroll adjustments, automated tax handling, and cost-effective pricing, noting the value of its training and team management features. They do, however, report occasional technical glitches, customer service delays, and extra fees for some services. ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison Choosing a payroll solution like Paycom or isolved involves more than just comparing prices. Evaluating the features and capabilities of each option is key to finding the right fit. Selecting a solution that integrates well with your needs can improve efficiency and prevent spending on features you don't require. Here's how these two options measure up in key areas. \[[1](#source-item-1)\] Key features rated by users Features selected based on 66,808 reviews from Payroll users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Paycom 82%Fit High performer Feature ratings Payroll Management 4.6 Direct Deposit 4.8 Payroll Reporting 4.5 Tax Compliance 4.3 isolved 81%Fit Feature ratings Payroll Management 4.4 Direct Deposit 4.6 Payroll Reporting 4.4 Tax Compliance 4.4 Payroll Management 4.6 (390) 4.4 (206) Paycom users appreciate the ease and accuracy of its payroll management, noting features like paycheck previews and automated processes. They find it user-friendly and efficient, though some users mention the need for better guidance without extra fees. Meanwhile, isolved users value its simplicity and reliability, highlighting the ease of adding and terminating employees and making pay adjustments. However, they report occasional glitches with time punches. Overall, users find Paycom efficient and detailed, while they praise isolved for its simplicity and reliability despite some technical issues. Direct Deposit 4.8 (271) 4.6 (172) Paycom users find the direct deposit feature convenient and reliable, saying that it offers easy setup and the ability to manage multiple accounts. They appreciate the timely deposits and the elimination of paper checks. However, some small business users mention additional wire fees. On the other hand, isolved users also value the ease of setting up direct deposits and the ability for employees to manage their own information. They note its importance for timely payments but mention occasional confusion among employees due to multiple options. In general, users find both platforms effective for direct deposits, noting that Paycom is reliable and isolved offers strong user management capabilities. Payroll Reporting 4.5 (264) 4.4 (164) Paycom users appreciate the extensive and customizable payroll reporting options, citing the ease of accessing various reports and the support available for creating them. However, some users find the reports complicated to navigate and time-consuming to set up. Meanwhile, isolved users value the variety of preformatted reports and the ability to customize them, though they mention occasional difficulties with system updates and customer support. In summary, users find Paycom's reporting comprehensive but sometimes complex, while they appreciate isolved for its variety and customization options despite some usability challenges. Tax Compliance 4.3 (143) 4.4 (134) Paycom users find the tax compliance feature helpful, appreciating the support for reviewing and managing tax obligations. They value the ability to track deadlines and ensure compliance, though some users report issues with overpayments and delays. Meanwhile, isolved users appreciate the automated tax handling, which they say saves time and ensures compliance with changing laws. They note the minimal follow-up required but mention slow response times from the tax department. Overall, users value Paycom for its detailed support in tax compliance, while they praise isolved for its automated and time-saving approach despite some customer service concerns. ## Pricing comparison ### Starting prices Paycom Contact vendor for pricing isolved Contact vendor for pricing ### Value-for-money analysis 4.3 (1271) 3.9 (646) A dive into reviewer perceptions about the value for money of both Paycom and isolved demonstrates that Paycom reviewers consider it to offer good customization and flexibility, while isolved reviewers comment on its affordability and comprehensive features. Reviewers find Paycom to be a good value for money, particularly for small businesses and non-profits, citing its customization options and ability to keep costs relatively low. They appreciate the consistent pricing and the range of features available, though some mention that additional functionalities can lead to higher costs. However, users also note that the software can be expensive, with hidden fees and high costs for extra modules, which may not be ideal for smaller businesses. When it comes to isolved, reviewers appreciate its affordability and the extensive range of features included in the base price. They highlight the cost savings and the value provided by the platform, especially for small businesses. However, some users mention that the pricing structure can be steep, with additional fees for certain services and features. They also note that the cost can be prohibitive for startups and smaller companies, and there are occasional hidden fees that can add up over time. ## How does the user experience compare on Paycom vs isolved? ### Overall rating 4.4 (1271) 3.9 (646) ### User interface Paycom isolved ### Customer service and support Paycom Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat isolved Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of Paycom vs isolved When it comes to payroll tools, Paycom and isolved are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about Paycom and isolved to see how they stack up against one another and pick the one that would best fit your needs. Users appreciate Paycom for its comprehensive employee management, payroll processing, and HR management capabilities. They highlight its all-in-one platform that consolidates various employee data, making it easier to manage personnel information and payroll efficiently. Reviewers also value its user-friendly interface and strong customer support. At the same time, isolved users commend its learning and training features, noting its effectiveness in hosting training videos and providing user-friendly learning experiences. They also appreciate its HR management and team management tools, which streamline HR processes and enhance team collaboration. However, Paycom users mention issues with problem resolution, citing frequent glitches and poor communication from support. They also find the user interface outdated and reporting features limited and difficult to customize. When it comes to isolved, users report problems with payroll management, including incorrect payrolls and additional fees. They also criticize its customer service and support, mentioning a lack of responsiveness and inadequate assistance. \[[2](#source-item-2)\] Pros Paycom LB Lindsey B HR AssistantHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Customizable onboarding lists, ability to upload our company documents for ESS visibility, time off requests are simple, learning platform is nice.“ February 26, 2026 HM Hailey M Hr GeneralistWholesale, 501 - 1,000 employeesUsed the software for: 6-12 months. “The platform helps simplify many day-to-day HR tasks by keeping payroll, onboarding, time tracking, benefits, and employee records all in one place.“ May 8, 2026 isolved JP Jennifer P Product ManagerFinancial Services, 51 - 200 employeesUsed the software for: More than 2 years. “Overall, isolved has a broad range of features from hire-to-retire, and with some upgrades and individual customer customizations, this platform could elevate my experience even more.“ January 12, 2026 LC Lisa C HR Admin AsstHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It has streamlined our yearly insurance open enrollment. And has made it easy for with the People Cloud for out staff to access their own information. “ January 13, 2026 Cons Paycom CD Catrina D HRMTelecommunications, 201 - 500 employeesUsed the software for: 1-2 years. “My number one request would be to have the option to decline an entire candidate instead of having to go through each individual application for a person you know you won't or can't consider for those positions - say previous employees, failed background checks, or lack of credentials like HS diploma or GED.“ May 13, 2026 TC Tiffany C Employee Engagement SpecialistConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Also, when reviewing documents (like PAFs and other documents), you can’t easily go back to where you left off, you have to restart from the employee profile and find your place again, which can be frustrating and time-consuming.“ April 9, 2026 isolved SB Sara B Payroll and Benefits AdminLaw Practice, 51 - 200 employeesUsed the software for: More than 2 years. “There are delayed responses or sometimes inconsistencies in responses from customer service.“ January 13, 2026 AF Ally F Office ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “We were overcharged dramatically compared to what was discussed and agreed upon. When we asked for a breakdown — repeatedly, for months — we were given the runaround, bounced from one department to another, and told “that’s not my responsibility” more times than I can count.“ June 12, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from payroll software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between Paycom and isolved? Talk to a Capterra advisor for free and get results within 15 minutes. 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